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Learning Development In Hospitality Jobs in Philadelphia, PA

Addison Group

Learning & Development Lead

Philadelphia, PA · On-site

$65K - $70K/yr

This role will take the lead in onboarding initiatives, ongoing staff development, and training strategy, while serving as a key resource for employees throughout their learning journey. Key ...

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All JobsLearning Development In Hospitality JobsLearning Development In Hospitality Jobs in Philadelphia, PA

Learning Development In Hospitality information

See Philadelphia, PA salary details

$51.5K

$100.6K

$135.7K

How much do learning development in hospitality jobs pay per year?

As of Jul 3, 2026, the average yearly pay for learning development in hospitality in Philadelphia, PA is $100,605.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,300.00 and $116,500.00 per year, depending on experience, location, and employer.

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What are the 5 C's of hospitality industry?

The 5 C's of the hospitality industry are Character, Courtesy, Cleanliness, Comfort, and Consistency. These principles are essential for hospitality professionals to deliver excellent guest experiences and maintain high service standards. Developing skills related to these areas can enhance a career in hospitality and customer service roles.

What skills do you develop in hospitality?

In hospitality, individuals develop skills such as customer service, communication, problem-solving, and teamwork. They also learn to manage time effectively, handle stressful situations, and often gain knowledge of industry-specific tools like reservation systems and point-of-sale software.

How to upskill in the hospitality industry?

Learning and development professionals in hospitality can upskill by pursuing industry-specific certifications such as ServSafe or HACCP, attending training workshops, and gaining experience in customer service, management, or food safety. Developing skills in communication, problem-solving, and technology tools like reservation systems can also enhance career growth.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Learning and Development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What is L&D in hospitality?

Learning and Development (L&D) in hospitality refers to training programs and initiatives designed to improve employees' skills, knowledge, and performance. It often includes onboarding, ongoing training, and certifications to ensure staff deliver quality service and meet industry standards.

What are the typical challenges faced by Learning and Development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.
What are popular job titles related to Learning Development In Hospitality jobs in Philadelphia, PA? For Learning Development In Hospitality jobs in Philadelphia, PA, the most frequently searched job titles are:
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What cities near Philadelphia, PA are hiring for Learning Development In Hospitality jobs? Cities near Philadelphia, PA with the most Learning Development In Hospitality job openings:
Learning Development In Hospitality jobs near you
Learning & Development Specialist

Learning & Development Specialist

Proconex

Royersford, PA

Other

Posted 17 days ago

Job description

Learning & Development SpecialistPosition Summary

The Learning & Development Specialist plays a key role in delivering an engaging and seamless learning experience for employees across the organization. This position partners closely with leaders and subject matter experts (SMEs) to coordinate training programs, design learning content, and support program delivery, while owning the day-to-day administration of the Learning Management System (LMS).

This role encourages creativity, high organization, tech-savviness, and passion about helping others learn and grow.

Key ResponsibilitiesProgram Coordination & Support
  • Coordinate logistics for internal and external training programs, including scheduling, communications, and attendance tracking
  • Serve as a primary point of contact for external training vendors
  • Collect learner feedback and support evaluation reporting for continuous improvement
  • Develop and coordinate engagement activities that reinforce learning objectives
Content Creation & Instructional Design
  • Partner with leaders and SMEs to design and develop learning materials (e.g., instructor-led training, eLearning modules, microlearning, job aids)
  • Utilize content tools and resources, including OpenSesame library materials
  • Maintain feedback and evaluation mechanisms to measure learning effectiveness
  • Update and refresh existing content to ensure accuracy and relevance
  • Partner with Learning & Development (L&D) and Marketing to promote learning opportunities via email, LMS, and intranet communications
LMS Administration
  • Manage learning paths, course catalogs, enrollments, and auto-assignments within the LMS
  • Upload, test, and publish learning content
  • Track course completions, compliance records, and training data
  • Provide technical support to learners, managers, and instructors
Reporting & Insights
  • Generate and distribute learning and compliance reports
  • Support analysis of training data to identify effectiveness, trends, and improvement opportunities
Basic Qualifications
  • Bachelor's degree in Human Resources, Education, Instructional Design, or related field (or equivalent experience)
  • 1+ years of experience in Microsoft Office and learning new digital tools
Preferred Qualifications

  • 2-4 years of experience in L&D or Human Resources
  • Experience administering an LMS or working with eLearning tools preferred
  • Strong written and verbal communication skills
  • Creative mindset with an eagerness to learn and apply instructional design best practices
  • Excellent collaboration and interpersonal skills
  • Strong attention to detail and organizational ability
  • Ability to manage multiple priorities and meet deadlines
Additional Requirements
  • Ability to lift up to 25 pounds
  • Adhere to all company safety policies and customer requirements

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