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Learning Development In Hospitality Jobs in Reading, PA

Penske

Learning and Development Consultant

Reading, PA · On-site

In this role, you will have an opportunity to work with a passionate, progressive, and high-impact ... adult learning and development experience, as well as facilitation and instructional design ...

Penske

Learning and Development Consultant

Reading, PA · On-site

In this role, you will have an opportunity to work with a passionate, progressive, and high-impact ... adult learning and development experience, as well as facilitation and instructional design ...

Penske

Learning and Development Consultant

Reading, PA · On-site

In this role, you will have an opportunity to work with a passionate, progressive, and high-impact ... adult learning and development experience, as well as facilitation and instructional design ...

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All JobsLearning Development In Hospitality JobsLearning Development In Hospitality Jobs in Reading, PA

Learning Development In Hospitality information

See Reading, PA salary details

$49K

$95.7K

$129.2K

How much do learning development in hospitality jobs pay per year?

As of Jul 3, 2026, the average yearly pay for learning development in hospitality in Reading, PA is $95,746.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,200.00 and $110,900.00 per year, depending on experience, location, and employer.

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What are the 5 C's of hospitality industry?

The 5 C's of the hospitality industry are Character, Courtesy, Cleanliness, Comfort, and Consistency. These principles are essential for hospitality professionals to deliver excellent guest experiences and maintain high service standards. Developing skills related to these areas can enhance a career in hospitality and customer service roles.

What skills do you develop in hospitality?

In hospitality, individuals develop skills such as customer service, communication, problem-solving, and teamwork. They also learn to manage time effectively, handle stressful situations, and often gain knowledge of industry-specific tools like reservation systems and point-of-sale software.

How to upskill in the hospitality industry?

Learning and development professionals in hospitality can upskill by pursuing industry-specific certifications such as ServSafe or HACCP, attending training workshops, and gaining experience in customer service, management, or food safety. Developing skills in communication, problem-solving, and technology tools like reservation systems can also enhance career growth.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Learning and Development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What is L&D in hospitality?

Learning and Development (L&D) in hospitality refers to training programs and initiatives designed to improve employees' skills, knowledge, and performance. It often includes onboarding, ongoing training, and certifications to ensure staff deliver quality service and meet industry standards.

What are the typical challenges faced by Learning and Development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.
What are popular job titles related to Learning Development In Hospitality jobs in Reading, PA? For Learning Development In Hospitality jobs in Reading, PA, the most frequently searched job titles are:
What job categories do people searching Learning Development In Hospitality jobs in Reading, PA look for? The top searched job categories for Learning Development In Hospitality jobs in Reading, PA are:
What cities near Reading, PA are hiring for Learning Development In Hospitality jobs? Cities near Reading, PA with the most Learning Development In Hospitality job openings:
Learning Development In Hospitality jobs near you
Infographic showing various Learning Development In Hospitality job openings in Reading, PA as of June 2026, with employment types broken down into 3% As Needed, 12% Full Time, 82% Part Time, 2% Temporary, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $95,746 per year, or $46 per hour.

Personnel Learning & Development Manager

East Penn Manufacturing - Deka Batteries

Lyon Station, PA

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

East Penn is a stable, essential employer, and has been voted one of the Best Places to Work in PA for 22 years!

At East Penn, our employees are our culture; our employees will always be the heart of the company.  We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone.  We want our employees to have long-term careers, and many do.  More than 38% of our workforce has over a decade of service.  Our open-door management policy, comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.

Our hiring process may use artificial intelligence (AI) tools to help in the initial review of applications by identifying candidates whose qualifications best match job requirements. These tools do not make hiring decisions. All final hiring decisions regarding interviews and employment are made by our employee recruiting and hiring teams.

East Penn is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

EOE/VEVRAA


East Penn is currently seeking a Learning & Development Manager who will be responsible for managing and enhancing our established Learning Path-based manufacturing skills training process, ensuring consistency, scalability, and alignment with business goals across all manufacturing sites.  This position will report to the Sr. Director of Learning & Organizational Development.


  • Manage and Optimize Manufacturing Skills Training: Oversee the implementation, maintenance, and continuous improvement of Learning Paths ensuring alignment with operational needs and compliance requirements.
  • Program Expansion: Scale the existing training framework across all departments and locations, adapting content and delivery methods to meet diverse workforce needs.
  • Team Leadership: Lead a team of training professionals providing coaching, performance management, and professional development.
  • Stakeholder Collaboration: Partner with plant leadership, HR, safety, maintenance, and quality teams to ensure training programs support performance, safety, and compliance goals.
  • Data-Driven Improvement: Monitor training effectiveness through the acquisition and compilation of strategic metrics. Assist with the development of data implementations by using past insights to drive future enhancements.
  • Technology Integration: Leverage learning technologies (LMS, LXP, LRS) to streamline delivery and tracking of training and development programs.
  • Change Management: Support change initiatives by understanding the knowledge and skills our employees need to adapt and succeed.
  • Compliance & Standardization: Consistently manage timely content for training programs to meet regulatory and internal standards across all sites.

Experience & Qualifications

5-8 years of experience working in respective department or process area, with at least 2-3 years in leadership roles.

Experience providing training, coaching and guidance to hourly manufacturing employees in respective department/ process areas.


Education/Certification

High school diploma or GED required.

Bachelor’s degree in Instructional Design, Organizational Development, HR, or related field preferred


Skills & Competencies

• Ability to use computer-based training tools incorporating multi-media
• Intermediate math and computer skills, specifically, Excel and Word
• Excellent employee relationship skills to define and subsequently resolve conflict
• Collect and analyze data, establish facts, draw valid conclusions, and take appropriate action using root cause investigation/problem solving/ DMAIC principles


East Penn offers excellent benefits:

  • Competitive compensation
  • Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium
  • Retirement Savings Plan with company match and a 3% employer contribution
  • 9 paid company holidays, 2 paid personal holidays, and paid vacation days annually
  • Employee assistance program
  • Fitness Discounts
  • Promotional opportunities

Apply