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Learning Development In Hospitality information

See Milwaukee, WI salary details

$50.2K

$98.2K

$132.5K

How much do learning development in hospitality jobs pay per year?

As of Aug 31, 2026, the average yearly pay for learning development in hospitality in Milwaukee, WI is $98,228.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,300.00 and $113,800.00 per year, depending on experience, location, and employer.

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What are the typical challenges faced by learning and development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.

What are the key skills and qualifications needed to thrive as a learning and development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What skills do you develop in learning development in hospitality?

Learning development in hospitality involves building skills such as effective communication, customer service, training delivery, and knowledge of hospitality operations. It also includes developing instructional design abilities, understanding industry standards, and using training tools or software to enhance staff performance and service quality.

What are popular job titles related to Learning Development In Hospitality jobs in Milwaukee, WI?

For Learning Development In Hospitality jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Learning Development In Hospitality jobs in Milwaukee, WI look for?

The top searched job categories for Learning Development In Hospitality jobs in Milwaukee, WI are:

Learning Development In Hospitality jobs near you

Director of Learning & Development

Milwaukee, WI • On-site

Marcus Hotels
Hospitality Services • 5 - 10K employees

4.4

Company rating: 4.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Learn more about Marcus Hotelsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

We are seeking a Director of Learning & Development to join our team in a highly visible, strategic role that will be responsible for the design, implementation, and delivery of enterprise-wide learning initiatives that support both property level operations and corporate functions across Marcus Hotels & Resorts and Marcus Corporation. Reporting to the Vice President of Human Resources, this leader will partner closely with corporate, divisional, and property leadership, serving as a trusted advisor to leaders, ensuring all learning strategies are aligned with operational priorities and broader business goals. This role requires a significant amount of travel and the ideal candidate is based in the Milwaukee/Wisconsin area.
Success in this role will be defined by the ability to develop and elevate talent at every level of the organization, while aligning L&D programs with our mission and culture to Serve People, Create Memories, and Deliver Exceptional Experiences.
Headquartered in Milwaukee, Marcus Hotels & Resorts brings over 60 years of operational excellence and a deep commitment to providing exceptional service. Our growing portfolio of 17 hotels and resorts across the U.S. reflect a unique sense of place, character, and style. As "People Pleasing People," we are dedicated to creating extraordinary experiences for both our guests and our associates. Marcus Corporation is a recognized leader in the lodging and entertainment industries, with substantial company-owned real estate assets across 19 states and a proven track record of success spanning more than 90 years.
What you will be doing:
  • Define and lead a multi-year, enterprise-wide L&D strategy supporting hotel property operations (departmental, experience, service, leadership, etc.) and corporate functions (finance, legal, HR, sales, marketing, compliance, etc.) across Marcus Hotels & Resorts and Marcus Corporation.
  • Partner with senior leaders to identify capability gaps, workforce priorities, and strategic talent needs, aligning L&D with enterprise talent, culture, and performance initiatives.
  • Foster a culture of continuous learning, service excellence, and hospitality-driven leadership, serving as a champion of talent development and guest experience.
  • Build differentiated learning pathways for frontline, operational, and corporate employees while strengthening leadership pipelines, succession planning, and internal mobility.
  • Champion a unified culture grounded in Marcus values, while respecting business unit and brand differences and identities.
  • Design and deliver an innovative portfolio of learning solutions (leadership development, service training, digital learning, coaching, experiential programs, etc.) to optimize leadership capability, operational consistency, and guest satisfaction.
  • Lead development of an enterprise learning portfolio, including leadership/management development, service excellence, operational training, corporate skill-building, and digital/on-demand learning.
  • Oversee training delivery across in-person, virtual, and e-learning platforms, ensuring scalability, consistency, brand alignment, and measurable business impact.
  • Manage L&D budgeting, governance, and resource allocation, including enterprise Learning Management System (LMS) strategy, administration, optimization, segmentation, reporting, and user experience across business units.
  • Evaluate and implement learning technologies and tools to improve accessibility, engagement, and measurement; continuously assess program effectiveness using data and insights.
  • Provide leadership with regular reporting on capability development, leadership pipeline health, and readiness for growth, while acting as a trusted advisor and driving cross-functional L&D integration across operations and corporate teams.
  • Other duties as assigned.

What we are looking for:
  • 6-8+ years of related progressive Learning and Development experience
  • Background in hospitality, restaurant, retail, or similar multi-unit environments highly preferred
  • Strong knowledge of adult learning principles, diverse training methodologies, instructional design, corporate training, and curriculum development
  • Excellent facilitation skills (in-person, virtual, and e-learning/LMS-based delivery)
  • Experience administering a LMS; Schoox experience a plus
  • Skilled in instructional design, including converting content to digital/e-learning formats
  • Strong interpersonal, communication, and business writing skills (reports, manuals, training materials, etc.)
  • Strategic thinker and advisor with ability to assess needs, solve problems, and recommend solutions
  • Highly organized self-starter with attention to detail; able to multitask in fast-paced environments
  • Proficient with learning technologies and business tools (LMS, HCMS, Microsoft Office, etc.)
  • Ability to design engaging, visually effective training and presentation materials
  • Willingness to travel 40-60% (air, car, train)

What's in it for you?
  • Eligible for annual bonus and leadership perks
  • Discounts at Marcus Hotels & Resorts properties for hotel rooms and restaurants - not to mention, great deals on golf, ski and spa
  • Marcus Movie Theatres discounts
  • Brand new, modern office space
  • Generous paid time off
  • Medical, dental, vision company-paid life insurance, employee assistance program offered after one month of employment
  • 401k with employer bi-weekly match
  • And more!

Salary Estimate: $155,000 - $170,000
About Us:
Note: This document describes the general nature and level of work required. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Marcus Hotels & Resorts and Marcus Corporation are Equal Opportunity Employers.
#MHRE

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