Learning And Development Consulting Jobs in Tennessee

Multiple positions are available.
This position serves as a lead professional staff member responsible for the day-to-day operations, event management, and facility oversight of the Student Union, ensuring a safe and welcoming environment for all users. The role oversees a functional area (Set-up Team, Big Orange Tickets, Information Desk, etc.), supervises student employees, leading recruitment, training, scheduling, and ongoing development to build a high-performing operational team. Two core functions of the position include advancing campus community and designing and assessing co-curricular learning experiences that foster student engagement, leadership development, and transferable professional skills through Student Union programs, events, and services. The role also cultivates campus and community partnerships, supports marketing efforts, and manages equipment and vendor relations to advance the Student Union's mission.
Responsibilities
(50%) FACILITY OPERATIONS, EVENT MANAGEMENT, AND ADMINISTRATION:

• Provide facility oversight and management for events/meetings scheduled to utilize Student Union space, serving as lead professional staff person when other professional Union staff are unavailable
• Coordinate with other Student Union professional staff to maintain continuity/ consistency of Union services, operations, and event support
• Engage in pre-event planning by providing consultation, guidance, and direction to users regarding event logistics, facility policies, and available resources
• Provide/facilitate event support including audio-visual, technical, and event furniture set-up for Student Union users
• Supervise an operational functional area within the Student Union (event set-ups, loading dock, Info Desk, Box-Office; Student Building Manager Program, Recreation Area)
• Assist with event crowd management
• Monitor services, safety, and security of Student Union to ensure a welcoming environment for all users
• Identify and resolve immediate operation issues within the facility
• Diffuse difficult situations with creative problem solving, making exceptions to policies/practices/procedures when appropriate
• Clear and secure Student Union at closing, ensuring all facility spaces are locked
• Analyze, enforce, and make recommendations regarding building policies and procedures that enhance the student experience and support the mission of the Student Union

(20%) PERSONNEL MANAGEMENT AND STUDENT STAFF DEVELOPMENT:

• Supervise an operational functional area within the student employment team (event set-ups, loading dock, Big Orange Tix, Info Desk, Box-Office, Student Building Manager Program, Recreation Area) and ensure effective event support services, and operations throughout the Student Union
• Assist with the coordination of the student employee program including recruitment, hiring, training, scheduling, supervision, and evaluation of 100+ student employees
• Develop and facilitate comprehensive training programs focused on operational procedures, customer service, leadership development, risk management, problem-solving, and student learning outcomes
• Ensure appropriate testing and training on all technical systems, procedures and policies
• Provide ongoing coaching, mentoring, and developmental feedback to student employees to support both job performance and personal growth
• Manage the student staff budget, approve payroll, develop/maintain operating and training manuals, and provide direction to building facility and custodial services staff

(20%) STUDENT LEARNING, DEVELOPMENT, AND CO-CURRICULAR ENGAGEMENT

• Design, implement, and assess co-curricular learning experiences that occur through Student Union programs, services, facilities, and signature events
• Collaborate with campus partners, student organizations, and Student Union staff to develop educational opportunities that promote student engagement, leadership development, belonging, civic responsibility, and/or transferable professional skills
• Integrate student learning outcomes into Student Union programs and event experiences and assess the effectiveness of these experiences in advancing student development goals
• Serve as an educator by facilitating reflection, coaching, and experiential learning opportunities for student employees and student leaders involved in Union operations and programs
• Contribute to the planning, execution, and evaluation of Student Union signature events, ensuring these initiatives intentionally support student learning, community building, and co-curricular development
• Utilize assessment data and student feedback to improve programs, services, and learning outcomes associated with Student Union initiatives

(10%) OUTREACH & OTHER:

• Interact with students, faculty, staff, and guests
• Collaborate with the marketing and communication team in order to effectively communicate and market opportunities connected to the Student Union
• Build positive working relationships with campus and community partners by managing on-site facility and customer relations issues, conflicts, and problems
• Serve on university/division committees and initiatives
• Maintain equipment inventory control system for building furnishings, AV technical equipment, and Student Union art gallery collection
• Assist with research and development of proposals for purchase of new equipment and serve as liaison to vendors during installation of new equipment

Qualifications
Required Qualifications
Education: Bachelor's degree
Experience: Experience in event operations or facility management. 4 years' facility management experience may substitute for degree
Knowledge, Skills, Abilities:
Ability to work with diverse constituencies, prioritize multiple work responsibilities in time-sensitive situations, work with limited supervision, supervise and delegate work to student staff, exercise good judgment, handle different situations with confidence and leadership, and be flexible; Knowledge of facility and event management, PC and Mac operating systems, and Microsoft Office suite; Strong verbal and written communication skills, customer service skills, and interpersonal skills.
Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.
Preferred Qualifications
Education: Master's degree
Experience: Direct and relevant experience working with multi-functional facilities; Experience building collaborative partnerships; Exposure to College Union programs.
Knowledge, Skills, Abilities:
Knowledge of the role of, trends, and best practices related to student union operations, facility management, event management; Knowledge of event management software; Knowledge of audio consoles and systems, and/or theatrical lighting boards and systems
Work Location: Student Union at The University of Tennessee, 1502 Cumberland Ave, Knoxville, TN, 37912
Some remote work may be permitted when events schedule permits
Compensation and Benefits

• UT market range: MR08
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Instructions
To express interest, please submit an application with the noted below attachments. To be assured of full consideration, completed applications with all requested materials should be submitted on or before July 5, 2026

• Resume
• Cover Letter
• List of 3 Professional References

About The College/Department/Division
The Division of Student Life is comprised of an outstanding group of professionals who create student-centered opportunities that contribute to a transformative Volunteer Experience. These opportunities allow students to develop their skills and knowledge outside of the classroom. From health and wellness to service and engagement, we provide opportunities where students exemplify the Volunteer Spirit, inspiring others to learn, lead, and serve.
The University of Tennessee Student Union partners with students to provide services and an intentional use of space to promote community, student learning and development, as well as a sense of belonging. The Student Union offers students the opportunity to eat, study, work, and relax in the heart of campus. It houses our Office of Sorority and Fraternity Life, the Jones Center for Leadership and Service, the Dean of Students Office, the Center for Student Engagement, the Visitors Center, the Center for Career Development & Academic Exploration, the VolShop, and VolTech.
About Us
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees-the Volunteers-who uphold the university's tradition of lighting the way for others through leadership and service.
UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.
The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.
UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.
The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.
Apply today and join the Tennessee Volunteer community!