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L3 Support Engineer Jobs (NOW HIRING)

FastTek

Software Engineer

Dearborn, MI · On-site

The 3DEXPERIENCE Level 3 (L3) Support Engineer is a technical position responsible for providing advanced troubleshooting, diagnostics, and resolution of complex production issues across the Dassault ...

Techvilla Solutions

We are seeking a Tonkean Platform Support Engineer to provide application support, workflow ... Provide L1/L2/L3 support for Tonkean applications, workflows, and integrations. * Monitor Tonkean ...

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L3 Support Engineer information

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How much do l3 support engineer jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for l3 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is an L3 Support Engineer?

L3 Support Engineers, also known as Level 3 or Tier 3 support engineers, are technical experts who handle the most complex and advanced issues that cannot be resolved by lower-level support teams. They are responsible for diagnosing and troubleshooting escalated problems, often involving in-depth analysis of systems, software, or hardware. L3 Support Engineers may work directly with developers to resolve bugs, create patches, or suggest improvements, ensuring that critical technical issues are resolved efficiently. Their expertise is crucial for maintaining system stability and customer satisfaction in highly technical environments.

What are the key skills and qualifications needed to thrive as an L3 Support Engineer?

To thrive as an L3 Support Engineer, you need advanced troubleshooting abilities, deep technical expertise in relevant systems or applications, and typically a degree in computer science or a related field. Familiarity with diagnostic tools, scripting languages, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL or vendor-specific credentials are commonly required. Strong analytical thinking, communication skills, and a customer-centric mindset help in resolving complex issues and collaborating with cross-functional teams. These skills and qualities are vital for efficiently resolving high-level technical problems and maintaining system reliability in enterprise environments.

How does an L3 Support Engineer typically interact with other technical teams during complex incident resolution?

L3 Support Engineers often serve as the final escalation point for technical issues, collaborating closely with development, QA, and operations teams. During complex incidents, they work alongside L1 and L2 support to gather detailed information, then coordinate with product engineers or system architects to diagnose and resolve root causes. This role requires strong communication skills, as you'll often translate technical findings for both technical and non-technical stakeholders. Successful L3 engineers build cross-functional relationships, ensuring efficient problem-solving and continuous improvement of support processes.

What is the difference between L3 Support Engineer vs Network Support Engineer?

AspectL3 Support EngineerNetwork Support Engineer
CertificationsITIL, CompTIA Network+, Cisco CCNACCNA, CCNP, CompTIA Network+
Work EnvironmentData centers, enterprise IT, technical support teamsNetwork operations centers, enterprise networks, troubleshooting teams
Industry UsageIT services, tech companies, telecomTelecom, IT infrastructure, enterprise networking

Both roles require networking certifications like CCNA and involve troubleshooting complex technical issues. While L3 Support Engineers handle escalated technical problems across various IT systems, Network Support Engineers focus specifically on network infrastructure and connectivity. The roles often overlap in enterprise environments, but L3 Support Engineers typically have broader responsibilities across multiple systems, whereas Network Support Engineers specialize in network-related issues.

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L3 Support Engineer jobs near you
Infographic showing various L3 Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Tonkean Platform Support Engineer

Techvilla Solutions

Morton Grove, IL • On-site

Full-time

Posted 8 days ago

Job description

We are seeking a Tonkean Platform Support Engineer to provide application support, workflow administration, integration troubleshooting, and continuous improvement for Tonkean-based solutions. The role will work closely with business teams, enterprise application teams, and external vendors to ensure reliable workflow execution and production operations.

Required Technical/Functional Skills
  • Hands-on experience with Tonkean platform administration and support.
  • Strong understanding of workflow automation and process orchestration.
  • Experience with REST APIs, JSON, and integration troubleshooting.
  • Knowledge of enterprise applications such as SAP, Coupa, ServiceNow, Salesforce, or Workday.
  • Familiarity with Microsoft Teams, Outlook, and collaboration platforms.
  • Strong incident management, troubleshooting, and root-cause analysis skills.
  • Understanding of Agile methodologies and ITIL processes.
Roles & Responsibilities
  • Provide L1/L2/L3 support for Tonkean applications, workflows, and integrations.
  • Monitor Tonkean solutions, modules, workflows, and system integrations.
  • Troubleshoot issues involving process execution, notifications, forms, APIs, and integrations.
  • Analyze incidents, perform root-cause analysis, and implement permanent fixes.
  • Configure and enhance Tonkean modules, intake forms, approval workflows, and dashboards.
  • Support business users during UAT, production deployments, and hypercare.
  • Manage user access, security roles, and platform governance controls.
  • Perform release validation and support production migrations.
  • Maintain workflow documentation, SOPs, and knowledge articles.
  • Coordinate with business teams, enterprise application teams, and external vendors to resolve issues.
  • Identify opportunities to improve workflow reliability, automation, and operational efficiency.
Generic Managerial / Soft Skills
  • Strong analytical and problem-solving abilities.
  • Ability to manage multiple priorities with minimal supervision.
  • Strong communication, interpersonal, and customer service skills.
  • Effective team collaboration and stakeholder management.
  • Ability to mentor and support team members.
  • Quick learner with a proactive, self-driven approach.
  • Ability to follow change management procedures, IT policies, and internal guidelines.

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