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How much do l3 support engineer jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for l3 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

How does an L3 Support Engineer typically interact with other technical teams during complex incident resolution?

L3 Support Engineers often serve as the final escalation point for technical issues, collaborating closely with development, QA, and operations teams. During complex incidents, they work alongside L1 and L2 support to gather detailed information, then coordinate with product engineers or system architects to diagnose and resolve root causes. This role requires strong communication skills, as you'll often translate technical findings for both technical and non-technical stakeholders. Successful L3 engineers build cross-functional relationships, ensuring efficient problem-solving and continuous improvement of support processes.

What are L3 Support Engineers?

L3 Support Engineers, also known as Level 3 or Tier 3 support engineers, are technical experts who handle the most complex and advanced issues that cannot be resolved by lower-level support teams. They are responsible for diagnosing and troubleshooting escalated problems, often involving in-depth analysis of systems, software, or hardware. L3 Support Engineers may work directly with developers to resolve bugs, create patches, or suggest improvements, ensuring that critical technical issues are resolved efficiently. Their expertise is crucial for maintaining system stability and customer satisfaction in highly technical environments.

What are the key skills and qualifications needed to thrive as an L3 Support Engineer, and why are they important?

To thrive as an L3 Support Engineer, you need advanced troubleshooting abilities, deep technical expertise in relevant systems or applications, and typically a degree in computer science or a related field. Familiarity with diagnostic tools, scripting languages, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL or vendor-specific credentials are commonly required. Strong analytical thinking, communication skills, and a customer-centric mindset help in resolving complex issues and collaborating with cross-functional teams. These skills and qualities are vital for efficiently resolving high-level technical problems and maintaining system reliability in enterprise environments.

What is the difference between L3 Support Engineer vs Network Support Engineer?

AspectL3 Support EngineerNetwork Support Engineer
CertificationsITIL, CompTIA Network+, Cisco CCNACCNA, CCNP, CompTIA Network+
Work EnvironmentData centers, enterprise IT, technical support teamsNetwork operations centers, enterprise networks, troubleshooting teams
Industry UsageIT services, tech companies, telecomTelecom, IT infrastructure, enterprise networking

Both roles require networking certifications like CCNA and involve troubleshooting complex technical issues. While L3 Support Engineers handle escalated technical problems across various IT systems, Network Support Engineers focus specifically on network infrastructure and connectivity. The roles often overlap in enterprise environments, but L3 Support Engineers typically have broader responsibilities across multiple systems, whereas Network Support Engineers specialize in network-related issues.

More about L3 Support Engineer jobs
What are the most commonly searched types of L3 Support Engineer jobs? The most popular types of L3 Support Engineer jobs are:
What states have the most L3 Support Engineer jobs? States with the most job openings for L3 Support Engineer jobs include:
What job categories do people searching L3 Support Engineer jobs look for? The top searched job categories for L3 Support Engineer jobs are:
L3 Support Engineer jobs near you
Infographic showing various L3 Support Engineer job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 90% Full Time, 2% Part Time, 3% Contract, and 3% Nights. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Technical Lead (COTS - L3 Support) - Foster City, CA

Technical Lead (COTS - L3 Support) - Foster City, CA

Lorven Technologies

Foster City, CA • On-site

Full-time

Posted 29 days ago

Job description

Our client seeks an Technical Lead (COTS - L3 support for a Full Time project in Foster City, CA . Below is the detailed requirement
Title: Technical Lead (COTS - L3 support
Location : Foster City, CA
Duration: Full Time
We are looking for a proactive and technically skilled **COTS Support Engineer** with 6+ years of experience supporting commercial off-the-shelf (COTS) applications in the **Life Sciences domain**. The ideal candidate will have a strong foundation in application support and a keen interest in expanding their expertise across new COTS platforms used in pharmaceutical, biotech, or clinical research environments. Good experience with Lorenz (Submission Publishing System), GFAP, and supporting systems/software.
Job Description:
  • Bachelor's degree preferably in Computer Science, Information technology, Computer Engineering, or related IT discipline or equivalent experience with 12+ Minimum Experience
  • 6+ years of experience in **COTS application support**, preferably in life sciences or healthcare.
  • 4+ years of experience Submission Publishing System (Lorenz), GFAP and Peripheral Systems/Software
  • 4+ years of experience of ITIL processes and incident/change/problem management.
  • 4+ years of experience on basic SQL, scripting, or data interfaces is a plus.
  • 3+ years of experience in GxP-compliant systems and validation documentation.
  • 3+ years of experience with COTS various platforms like Lorenz or Data Governance Suite of product and related platform

Key technical skills :
  • Provide **technical support and maintenance** for COTS applications used in life sciences operations (e.g., clinical trial management, lab systems, regulatory compliance tools).
  • Strong experience with Lorenz (Submission Publishing System), GFAP, and supporting systems/software.
  • Troubleshoot and resolve application issues, ensuring minimal disruption to business processes.
  • Collaborate with vendors and intern+C6al stakeholders to manage upgrades, patches, and configuration changes.
  • Document support procedures, known issues, and resolutions in a structured knowledge base.
  • Participate in **validation and compliance activities** (e.g., GxP, 21 CFR Part 11) as required.
  • Engage in **cross-training and upskilling** on new COTS platforms relevant to the life sciences domain.
  • Support integration efforts between COTS systems and enterprise platforms (e.g., ERP, data warehouses).
  • Experience with C6COTS various platforms like Lorenz or Data Governance Suite of product and related platform
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About Lorven technologies

Sourced by ZipRecruiter

Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

2001

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