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Knowledge Manager Jobs in Ontario (NOW HIRING)

KPMG

Process Manager, Global Procurement

Toronto, ON · On-site

Experience with content and knowledge management platforms (e.g. SharePoint) * Proven ability to ... design, simplify, and govern endtoend processes, including use of swimlane diagrams KPMG Ontario ...

JD.com, Inc.

Supply Chain Solutions Manager

Toronto, ON · On-site

CA$75K/yr

Knowledge Management * Develop and maintain standardized solution templates, implementation playbooks, SOPs, and best practices. * Share project learnings and industry knowledge across cross ...

RELX

Legal Account Manager

Toronto, ON · On-site +1

CA$137K - CA$187K/yr

Working knowledge of generative AI and ability to apply concepts in client conversations * Strong organizational skills and ability to operate independently in a remote or hybrid environment

LexisNexis

Legal Account Manager

Toronto, ON · On-site +1

CA$137K - CA$187K/yr

Working knowledge of generative AI and ability to apply concepts in client conversations * Strong organizational skills and ability to operate independently in a remote or hybrid environment

MEDA

Data Analyst

Waterloo, ON · Hybrid

CA$58K - CA$72K/yr

Reporting to the Director, Impact and Knowledge Management (IKM), the role contributes in planning and implementing leading edge data analysis and knowledge management services with a focus on the ...

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All JobsKnowledge JobsKnowledge Manager JobsKnowledge Manager Jobs in Ontario

Knowledge Manager information

See Ontario salary details

$12K

$89K

$144K

How much do knowledge manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for knowledge manager in Ontario is $88,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $106,000.00 per year, depending on experience, location, and employer.

What is a knowledge manager?

A knowledge manager ensures that company policies, strategies, and initiatives are properly documented and accessed by authorized users. These professionals support process improvement and decision-making and may work in a variety of industries. As a knowledge manager, your duties involve organizing a knowledge database, analyzing the effectiveness of knowledge management programs, and acting as mediator to answer client and staff questions about related products and practices. To pursue a career as a knowledge manager, you typically need a degree in business, information technology, or a related field and relevant work experience. Additional qualifications include interpersonal, organizational, and project management skills, as well as attention to detail and resourcefulness.

What does a knowledge manager do?

A Knowledge Manager is responsible for organizing, managing, and optimizing the knowledge assets within an organization. They develop strategies and systems for capturing, storing, sharing, and utilizing information to improve efficiency, collaboration, and decision-making. Knowledge Managers often work with digital platforms, facilitate training, and encourage a culture of knowledge sharing among employees. Their role is crucial in ensuring that valuable organizational knowledge is preserved and accessible to those who need it.

What are the key skills and qualifications needed to thrive as a knowledge manager, and why are they important?

To thrive as a Knowledge Manager, you need expertise in information management, content curation, and organizational strategy, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management systems (KMS), collaboration platforms like SharePoint or Confluence, and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Strong communication, analytical thinking, and stakeholder engagement skills help drive knowledge-sharing initiatives and foster a culture of continuous learning. These skills ensure that organizational knowledge is efficiently captured, shared, and utilized, leading to improved decision-making and innovation.

How does a knowledge manager typically collaborate with other departments to ensure effective knowledge sharing?

Knowledge Managers work closely with various departments such as IT, HR, and operations to identify knowledge gaps, develop systems for information sharing, and promote best practices. They often facilitate workshops, create knowledge bases, and establish guidelines to ensure that valuable organizational knowledge is accessible and up-to-date. Regular interaction with team leaders and subject matter experts is essential to capture insights and tailor knowledge management strategies that support business objectives.

What is the difference between Knowledge Manager vs Content Specialist?

AspectKnowledge ManagerContent Specialist
Required CredentialsBachelor's degree, certifications in knowledge management or information systemsBachelor's degree, certifications in content creation or digital marketing
Work EnvironmentCorporate, IT, or organizational settings focusing on information systemsMarketing, media, or digital teams creating and managing content
Employer & Industry UsageUsed across industries to manage organizational knowledge assetsCommon in marketing, media, and digital content industries
Search & Comparison IntentUnderstanding roles related to organizational knowledgeComparing content creation and management roles

The Knowledge Manager focuses on organizing, maintaining, and improving organizational knowledge assets, often working with information systems and internal data. In contrast, the Content Specialist primarily creates, edits, and manages digital content for marketing or communication purposes. While both roles require strong communication skills and relevant certifications, their work environments and objectives differ significantly.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn a median annual salary of around $80,000 to $110,000, depending on experience, industry, and location. Senior roles or those with specialized skills in information systems or content management may earn higher salaries, often exceeding $120,000 annually.

What is the career path of a knowledge manager?

A knowledge manager typically starts in roles such as information specialist or librarian, then advances to senior knowledge management positions, team lead, or director. Career progression often involves developing expertise in information systems, data management, and collaboration tools, with certifications like CKM (Certified Knowledge Manager) supporting advancement.

What skills do you need to be a knowledge manager?

Knowledge managers need strong communication, organizational, and analytical skills to effectively organize and share information. They should be proficient with knowledge management tools and technologies, such as content management systems and collaboration platforms, and often require a background in information science, library science, or related fields.
More about Knowledge Manager jobs

What are popular job titles related to Knowledge Manager jobs in Ontario?

For Knowledge Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Knowledge Manager jobs in Ontario look for?

The top searched job categories for Knowledge Manager jobs in Ontario are:

What cities in Ontario are hiring for Knowledge Manager jobs?

Cities in Ontario with the most Knowledge Manager job openings:

What are popular job titles related to Knowledge Manager jobs in ON?

For Knowledge Manager jobs in ON, the most frequently searched job titles are:

Knowledge Manager jobs near you
Infographic showing various Knowledge Manager job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $88,962 per year, or $42.8 per hour.

Application Support Manager

BMO Capital Markets

Toronto, ON • On-site

Full-time

Medical, Life, Retirement

Posted 10 days ago

Job description

Application Deadline:

08/27/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology
Role Overview

Leads a team responsible for the 24x7 operational support, monitoring, stability, and continuous improvement of mission-critical banking applications serving Commercial and Institutional clients. Accountable for ensuring high availability, resilience, service reliability, and operational excellence across production environments while minimizing customer impact and business disruption.

Provides leadership and oversight for production monitoring, incident response, problem management, root cause analysis, service restoration, risk mitigation, and support processes. Collaborates with application development, infrastructure, security, vendors, and business stakeholders to maintain stable and secure banking services that meet established service level objectives and regulatory requirements.

The application supports critical payment, cash management, file transmission, and client-facing business services where system outages or processing failures may have significant customer and business impact.

Key AccountabilitiesProduction Operations & Service Stability
  • Leads a high-performing Application Support team responsible for 24x7 production monitoring, operational support, and service restoration activities.
  • Ensures the stability, availability, performance, scalability, resiliency, and recoverability of critical banking applications and supporting platforms.
  • Establishes and manages operational support processes, production readiness standards, monitoring strategies, and service-level commitments.
  • Oversees daily production operations, scheduled processing activities, batch executions, file transmissions, and critical business processing windows.
  • Continuously evaluates application health, operational risks, support metrics, and service trends to drive proactive improvements.
Incident Management & Service Restoration
  • Leads Major Incident, Critical Incident, and Severity-1 event management activities.
  • Coordinates rapid response and recovery efforts involving support teams, infrastructure teams, vendors, and business stakeholders.
  • Acts as an escalation point for complex production issues and customer-impacting events.
  • Ensures timely communication, stakeholder updates, executive reporting, and customer impact assessments during incidents.
  • Drives post-incident reviews, root cause analysis (RCA), corrective actions, and preventative measures to reduce recurring incidents.
Level 2 Application Support
  • Provides leadership and oversight for Level 2 application investigation, troubleshooting, and issue resolution.
  • Guides teams in diagnosing application defects, integration failures, performance degradation, infrastructure-related issues, and operational incidents.
  • Partners with Development and Engineering teams for Level 3 escalation and long-term remediation.
  • Ensures support teams maintain strong application knowledge and operational expertise across business processes, data flows, interfaces, and technologies.
Problem Management & Continuous Improvement
  • Leads problem management processes to identify recurring issues, operational risks, and systemic weaknesses.
  • Drives permanent fixes, automation opportunities, knowledge management, and operational efficiencies.
  • Implements monitoring enhancements, alert optimization, self-healing capabilities, and support process improvements.
  • Uses operational metrics and incident trends to improve service reliability and customer experience.
Change, Release & Production Readiness
  • Governs production change implementation activities and ensures operational readiness before deployment.
  • Reviews change requests, release plans, rollback strategies, and support requirements.
  • Ensures all releases meet production support, resiliency, security, and business continuity standards.
  • Participates in go-live activities and provides leadership during high-risk production implementations.
Vendor & Stakeholder Management
  • Builds strong partnerships with business stakeholders, technology teams, infrastructure teams, security teams, and external vendors.
  • Manages vendor relationships related to operational support, service management, escalations, compliance, and support agreements.
  • Ensures vendors meet contractual obligations, response targets, and operational performance expectations.
  • Provides operational reporting and service reviews to senior leadership and stakeholders.
Risk, Compliance & Resiliency
  • Ensures adherence to operational risk controls, security policies, audit requirements, regulatory obligations, and technology standards.
  • Leads Disaster Recovery testing, Business Continuity planning, operational resiliency exercises, and production recovery validation.
  • Identifies and mitigates operational risks before they impact business operations or customers.
People Leadership
  • Builds, develops, and leads a highly skilled Application Support organization.
  • Establishes clear accountability for service quality, incident response, operational excellence, and customer focus.
  • Coaches employees, builds technical capabilities, supports career development, and recognizes strong performance.
  • Creates a culture of ownership, continuous improvement, collaboration, and operational discipline.
  • Fosters a culture aligned to BMO purpose, values, diversity, inclusion, and customer-centricity.
Enterprise Leadership
  • Serves as a subject matter expert on production operations, incident management, operational resilience, and application support practices.
  • Provides strategic guidance on support models, operational risk management, support transformation, and automation initiatives.
  • Applies expertise to resolve highly complex, ambiguous, and business-critical operational challenges.
  • Broader accountabilities may be assigned as required.
Risk Management

Take measured risks while protecting the Bank by applying the Risk Management Framework in the execution of responsibilities, making risk-informed decisions that align with business objectives, regulatory requirements, customer commitments, and operational resilience expectations.

QualificationsAdvanced Level Proficiency
  • Production Support & Application Operations
  • Incident Management & Major Incident Leadership
  • Problem Management & Root Cause Analysis
  • Service Availability & Reliability Engineering
  • Application Monitoring & Alert Management
  • IT Service Management (ITSM)
  • Change & Release Management
  • Disaster Recovery & Business Continuity
  • Operational Risk Management
  • Service Level Management
  • Vendor Management
  • Stakeholder Management
  • Cloud Platforms & Infrastructure Operations
  • DevOps & Production Operations
  • Data Analysis & Operational Reporting
  • Continuous Improvement & Process Optimization
  • Leadership & Team Development
  • Verbal and Written Communication Skills
  • Analytical & Problem-Solving Skills
  • Cross-Functional Collaboration
  • Decision Making Under Pressure
  • Managing Ambiguity & Complex Operational Events
Intermediate Level Proficiency
  • Cybersecurity & Information Security Controls
  • Application Architecture & System Design
  • API & Integration Technologies
  • Automation & Scripting
  • ITIL Processes & Service Management Frameworks
  • Learning Agility
  • Creative Thinking
  • Change Leadership
Experience
  • Typically 7+ years of technology experience with significant experience in Production Support, Application Operations, Incident Management, or Service Reliability roles.
  • 3+ years of leadership experience managing application support or production operations teams.
  • Experience supporting business-critical applications in Banking, Payments, Financial Services, or other highly regulated industries.
  • Experience managing major incidents, service restorations, escalations, disaster recovery testing, and production risk management.
  • Post-secondary degree in Computer Science, Information Technology, Engineering, or related field, or an equivalent combination of education and experience.
  • Seasoned technology professional with strong application support, operational leadership, and service management expertise.
  • Must have experience in:

Production Support & Incident Management

P1/P2 incident handling

RCA and problem management

SLA and operational risk management

Application Architecture & Integration

APIs, microservices, batch processing

Middleware and upstream/downstream dependencies

Cloud & DevOps

AWS fundamentals

CI/CD pipelines

OpenShift/Kubernetes concepts

Monitoring & Observability

Dynatrace, CloudWatch, Splunk

Alerting, logging, performance monitoring

Database & Troubleshooting

SQL and data analysis

End-to-end issue investigation

Payments & File Transfer Technologies

SFTP, AS2, FTPS, Connect:Direct

PGP encryption and payment processing flow

Salary:

$94,600.00 - $176,000.00

Pay Type:

Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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