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Knowledge Manager Jobs in New York (NOW HIRING)

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Knowledge Manager information

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$47.6K

$94.2K

$134.6K

How much do knowledge manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for knowledge manager in New York is $94,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,200.00 and $113,200.00 per year, depending on experience, location, and employer.

What is a knowledge manager?

A knowledge manager ensures that company policies, strategies, and initiatives are properly documented and accessed by authorized users. These professionals support process improvement and decision-making and may work in a variety of industries. As a knowledge manager, your duties involve organizing a knowledge database, analyzing the effectiveness of knowledge management programs, and acting as mediator to answer client and staff questions about related products and practices. To pursue a career as a knowledge manager, you typically need a degree in business, information technology, or a related field and relevant work experience. Additional qualifications include interpersonal, organizational, and project management skills, as well as attention to detail and resourcefulness.

What does a knowledge manager do?

A Knowledge Manager is responsible for organizing, managing, and optimizing the knowledge assets within an organization. They develop strategies and systems for capturing, storing, sharing, and utilizing information to improve efficiency, collaboration, and decision-making. Knowledge Managers often work with digital platforms, facilitate training, and encourage a culture of knowledge sharing among employees. Their role is crucial in ensuring that valuable organizational knowledge is preserved and accessible to those who need it.

What are the key skills and qualifications needed to thrive as a knowledge manager, and why are they important?

To thrive as a Knowledge Manager, you need expertise in information management, content curation, and organizational strategy, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management systems (KMS), collaboration platforms like SharePoint or Confluence, and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Strong communication, analytical thinking, and stakeholder engagement skills help drive knowledge-sharing initiatives and foster a culture of continuous learning. These skills ensure that organizational knowledge is efficiently captured, shared, and utilized, leading to improved decision-making and innovation.

How does a knowledge manager typically collaborate with other departments to ensure effective knowledge sharing?

Knowledge Managers work closely with various departments such as IT, HR, and operations to identify knowledge gaps, develop systems for information sharing, and promote best practices. They often facilitate workshops, create knowledge bases, and establish guidelines to ensure that valuable organizational knowledge is accessible and up-to-date. Regular interaction with team leaders and subject matter experts is essential to capture insights and tailor knowledge management strategies that support business objectives.

What is the difference between Knowledge Manager vs Content Specialist?

AspectKnowledge ManagerContent Specialist
Required CredentialsBachelor's degree, certifications in knowledge management or information systemsBachelor's degree, certifications in content creation or digital marketing
Work EnvironmentCorporate, IT, or organizational settings focusing on information systemsMarketing, media, or digital teams creating and managing content
Employer & Industry UsageUsed across industries to manage organizational knowledge assetsCommon in marketing, media, and digital content industries
Search & Comparison IntentUnderstanding roles related to organizational knowledgeComparing content creation and management roles

The Knowledge Manager focuses on organizing, maintaining, and improving organizational knowledge assets, often working with information systems and internal data. In contrast, the Content Specialist primarily creates, edits, and manages digital content for marketing or communication purposes. While both roles require strong communication skills and relevant certifications, their work environments and objectives differ significantly.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn a median annual salary of around $80,000 to $110,000, depending on experience, industry, and location. Senior roles or those with specialized skills in information systems or content management may earn higher salaries, often exceeding $120,000 annually.

What is the career path of a knowledge manager?

A knowledge manager typically starts in roles such as information specialist or librarian, then advances to senior knowledge management positions, team lead, or director. Career progression often involves developing expertise in information systems, data management, and collaboration tools, with certifications like CKM (Certified Knowledge Manager) supporting advancement.

What skills do you need to be a knowledge manager?

Knowledge managers need strong communication, organizational, and analytical skills to effectively organize and share information. They should be proficient with knowledge management tools and technologies, such as content management systems and collaboration platforms, and often require a background in information science, library science, or related fields.
More about Knowledge Manager jobs

What are the most commonly searched types of Knowledge jobs in New York?

The most popular types of Knowledge jobs in New York are:

What are popular job titles related to Knowledge Manager jobs in New York?

For Knowledge Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Knowledge Manager jobs in New York look for?

The top searched job categories for Knowledge Manager jobs in New York are:

What cities in New York are hiring for Knowledge Manager jobs?

Cities in New York with the most Knowledge Manager job openings:

What are popular job titles related to Knowledge Manager jobs in NY?

For Knowledge Manager jobs in NY, the most frequently searched job titles are:

Knowledge Manager jobs near you
Infographic showing various Knowledge Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $94,217 per year, or $45.3 per hour.

Knowledge Management Program Lead

Match Group

New York, NY • On-site

$144K/yr

Full-time

Retirement

Re-posted 13 days ago

Job description

Hinge is the dating app designed to be deleted
In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we're on a mission to inspire intimate connection to create a less lonely world. We're obsessed with understanding our users' behaviors to help them find love, and our success is defined by one simple metric- setting up great dates. With millions of users across the globe, we've become the most trusted way to find a relationship, for all.
About the Role
We're looking for a Knowledge Management Program Lead to build and scale the knowledge infrastructure that powers Trust & Safety at Hinge. This is a foundational role where you'll establish the systems, standards, and governance processes that ensure policy and operational knowledge is accurate, consistent, auditable, and accessible across internal teams, vendors, and automated systems.
This is a highly cross-functional role sitting at the intersection of T&S Operations, Education & Outreach, Policy, and Product. You'll transform fragmented, siloed knowledge into a single source of truth that drives enforcement consistency, reduces operational risk, and sets us up to integrate AI effectively into our moderation workflows.
This role offers meaningful, direct impact on how Hinge keeps its community safe and is a strong foundation for growth in knowledge strategy, AI integration, or cross-functional program leadership.
Responsibilities
  • Establish governance models for how knowledge is created, reviewed, maintained, and retired.
  • Design and operationalize a centralized knowledge management system that serves as the single source of truth for Trust & Safety.
  • Own knowledge infrastructure-including platform selection, configuration, and integrations.
  • Implement version controls, logging, and retrieval mechanisms within that infrastructure.
  • Build systems that link policy, guidance, and SOPs to prevent drift.
  • Develop cascading change management processes to ensure downstream updates are triggered and tracked.
  • Support role- and region-based access to knowledge, and align with cross-functional T&S partners on access standards and single source of truth use cases.
  • Build feedback intake systems that leverage QA, user behavior signals, escalations, and operational data.
  • Define and track program success metrics.
  • Continuously improve knowledge quality and discoverability based on data.

What We're Looking For
  • 4+ years of experience in a Knowledge Management program, with a track record of building or scaling knowledge systems in complex, regulated, or operational environments.
  • Strong familiarity with knowledge platforms (e.g., Guru, Notion, Zendesk, CMS tools) and an understanding of their limitations.
  • Expertise in taxonomy design, information architecture, and content structuring strongly preferred.
  • Excellent communication skills-you can articulate complex concepts clearly and succinctly to stakeholders across functions and levels.
  • Analytically minded-you use data from a variety of sources to identify trends and drive continuous improvement.
  • Deeply curious and collaborative-you ask good questions, challenge assumptions, and seek out perspectives that close knowledge gaps.
  • Highly organized and comfortable working independently, with the judgment to escalate issues that could impact program quality or timelines.
  • Passionate about keeping people safe online, regardless of personal familiarity with specific regional norms or cultures.

Preferred Qualifications
  • Experience in Trust & Safety, content moderation, or platform operations.
  • Familiarity with AI-assisted moderation workflows and the knowledge requirements they introduce.
  • Background working in cross-functional environments with policy, legal, product, and vendor teams.
  • Experience supporting or implementing knowledge tools for distributed or outsourced operations teams.

$ 120000- $144000 a year
Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in New York City. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.
As a member of our team, you'll enjoy:
401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.
Professional Growth: Get an annual Learning & Development stipend once you've been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.
Parental Leave & Planning: When you become a new parent, you're eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)
Fertility Support: You'll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide a stipend towards fertility preservation. You and your spouse/domestic partner are both eligible.
Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates- Romantic or otherwise. Hinge Premium is also free for employees and their loved ones.
ERGs: We have eight Employee Resource Groups (ERGs)-Asian, Unapologetic, Disability, LGBTQIA+, Raices, Women/Nonbinary, Parents -that hold regular meetings, host events, and provide dedicated support to the organization & its community.
At Hinge, our core values are...
Authenticity: We share, never hide, our words, actions and intentions.
Courage: We embrace lofty goals and tough challenges.
Empathy: We deeply consider the perspective of others.
Diversity inspires innovation
Hinge is an equal-opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.
If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know.
#Hinge

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