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Knowledge Manager information

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$45.7K

$90.6K

$129.3K

How much do knowledge manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for knowledge manager in Colorado is $90,555.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,400.00 and $108,800.00 per year, depending on experience, location, and employer.

What is a knowledge manager?

A knowledge manager ensures that company policies, strategies, and initiatives are properly documented and accessed by authorized users. These professionals support process improvement and decision-making and may work in a variety of industries. As a knowledge manager, your duties involve organizing a knowledge database, analyzing the effectiveness of knowledge management programs, and acting as mediator to answer client and staff questions about related products and practices. To pursue a career as a knowledge manager, you typically need a degree in business, information technology, or a related field and relevant work experience. Additional qualifications include interpersonal, organizational, and project management skills, as well as attention to detail and resourcefulness.

What does a knowledge manager do?

A Knowledge Manager is responsible for organizing, managing, and optimizing the knowledge assets within an organization. They develop strategies and systems for capturing, storing, sharing, and utilizing information to improve efficiency, collaboration, and decision-making. Knowledge Managers often work with digital platforms, facilitate training, and encourage a culture of knowledge sharing among employees. Their role is crucial in ensuring that valuable organizational knowledge is preserved and accessible to those who need it.

What are the key skills and qualifications needed to thrive as a knowledge manager, and why are they important?

To thrive as a Knowledge Manager, you need expertise in information management, content curation, and organizational strategy, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management systems (KMS), collaboration platforms like SharePoint or Confluence, and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Strong communication, analytical thinking, and stakeholder engagement skills help drive knowledge-sharing initiatives and foster a culture of continuous learning. These skills ensure that organizational knowledge is efficiently captured, shared, and utilized, leading to improved decision-making and innovation.

How does a knowledge manager typically collaborate with other departments to ensure effective knowledge sharing?

Knowledge Managers work closely with various departments such as IT, HR, and operations to identify knowledge gaps, develop systems for information sharing, and promote best practices. They often facilitate workshops, create knowledge bases, and establish guidelines to ensure that valuable organizational knowledge is accessible and up-to-date. Regular interaction with team leaders and subject matter experts is essential to capture insights and tailor knowledge management strategies that support business objectives.

What is the difference between Knowledge Manager vs Content Specialist?

AspectKnowledge ManagerContent Specialist
Required CredentialsBachelor's degree, certifications in knowledge management or information systemsBachelor's degree, certifications in content creation or digital marketing
Work EnvironmentCorporate, IT, or organizational settings focusing on information systemsMarketing, media, or digital teams creating and managing content
Employer & Industry UsageUsed across industries to manage organizational knowledge assetsCommon in marketing, media, and digital content industries
Search & Comparison IntentUnderstanding roles related to organizational knowledgeComparing content creation and management roles

The Knowledge Manager focuses on organizing, maintaining, and improving organizational knowledge assets, often working with information systems and internal data. In contrast, the Content Specialist primarily creates, edits, and manages digital content for marketing or communication purposes. While both roles require strong communication skills and relevant certifications, their work environments and objectives differ significantly.

How much do knowledge managers make in the US?

Knowledge managers in the US typically earn a median annual salary of around $80,000 to $110,000, depending on experience, industry, and location. Senior roles or those with specialized skills in information systems or content management may earn higher salaries, often exceeding $120,000 annually.

What is the career path of a knowledge manager?

A knowledge manager typically starts in roles such as information specialist or librarian, then advances to senior knowledge management positions, team lead, or director. Career progression often involves developing expertise in information systems, data management, and collaboration tools, with certifications like CKM (Certified Knowledge Manager) supporting advancement.

What skills do you need to be a knowledge manager?

Knowledge managers need strong communication, organizational, and analytical skills to effectively organize and share information. They should be proficient with knowledge management tools and technologies, such as content management systems and collaboration platforms, and often require a background in information science, library science, or related fields.
More about Knowledge Manager jobs

What cities in Colorado are hiring for Knowledge Manager jobs?

Cities in Colorado with the most Knowledge Manager job openings:

What are popular job titles related to Knowledge Manager jobs in CO?

For Knowledge Manager jobs in CO, the most frequently searched job titles are:

Knowledge Manager jobs near you
Infographic showing various Knowledge Manager job openings in Colorado as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $90,555 per year, or $43.5 per hour.

Senior Manager, Knowledge Management Strategy & Enablement - Evernorth - Remote

Denver, CO • On-site

Cigna
Health Care and Social Assistance • 10K+ employees
Learn more about Cignaexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Cigna Healthcare rating

8.3

Company rating: 8.3 out of 10

Based on 241 frontline employees who took The Breakroom Quiz

Job description

POSITION SUMMARY

Reporting to the Director of Learning, Knowledge Management and Platform Enablement, the Senior Manager, Knowledge Management is a strategic people leadership role responsible for leading the knowledge management function that supports Customer Operations and Coverage Review Operations.

This leader oversees a team of knowledge management professionals responsible for creating, maintaining, governing, and continuously improving operational knowledge assets that support advocate performance, leader effectiveness, operational readiness, and service delivery outcomes. The role ensures operational content remains accurate, accessible, consumable, and aligned to evolving business needs.

The Senior Manager is accountable for knowledge governance, content lifecycle management, content quality, taxonomy execution, contributor enablement, and operational knowledge effectiveness. Working closely with Operations leaders, Training, Quality, Product, Technology, and Operations Enablement partners, this role ensures knowledge management practices support operational performance, improve knowledge usability for people and AI agents, and strengthen advocate confidence and consistency.

This role plays a critical part in advancing a scalable and sustainable knowledge management operating model that enables operational teams to rapidly adapt to business change, leverage emerging technologies, and access reliable information in the flow of work.

Candidates who reside within 50 miles of the following locations will be required to perform onsite 3 days per week: Bloomfield, CT; Chattanooga, TN; Denver, CO; Scottsdale, AZ; St Louis, MO.

Key Responsibilities

Knowledge Management Governance & Operations

  • Lead the day-to-day execution of the knowledge management function supporting Customer Operations and Coverage Review Operations.
  • Implement and sustain governance processes, standards, and operating procedures that ensure content quality, consistency, and compliance.
  • Establish scalable processes for knowledge intake, content creation, review, publishing, maintenance, validation, and retirement.
  • Ensure knowledge management practices align with business priorities, operational requirements, and governance expectations established by platform and enablement leadership.
  • Promote consistency in content structure, metadata, tagging, taxonomy application, and knowledge architecture practices.

Content Lifecycle Management

  • Oversee the full lifecycle of operational knowledge assets from creation through archival and retirement.
  • Establish validation schedules, content review requirements, and knowledge health management routines.
  • Drive initiatives to eliminate duplicate, conflicting, outdated, or low-value content.
  • Ensure operational knowledge remains accurate, actionable, compliant, and easy to use for both humans and AI agents.
  • Partner with operations stakeholders to prioritize content improvements and maintenance activities.

Knowledge Usability & Adoption

  • Collaborate with platform, product, and technology partners to improve knowledge accessibility, search effectiveness, and overall knowledge experience.
  • Monitor user feedback, operational insights, and content performance indicators to improve knowledge usability.
  • Partner with learning, readiness, and quality teams to ensure knowledge resources effectively support capability development and operational execution.
  • Support implementation of new platform capabilities and knowledge delivery approaches that improve advocate experience and performance.
  • Drive adoption of knowledge management practices and standards across supported operational teams.

Team Leadership & Talent Development

  • Lead, coach, and develop a team of knowledge management professionals responsible for content operations, governance, authorship, and knowledge effectiveness.
  • Establish performance expectations, priorities, and success measures aligned to operational objectives.
  • Build team capabilities in knowledge management practices, content operations, technical writing, governance, and emerging technologies.
  • Provide ongoing coaching, performance management, and career development support.
  • Foster a culture of accountability, continuous improvement, collaboration, and customer focus.

Stakeholder Partnership & Influence

  • Serve as a trusted partner to Operations, Training, Quality, and Technology leaders.
  • Facilitate governance forums, content prioritization discussions, and operational planning activities.
  • Consult with stakeholders to understand business changes, operational challenges, and emerging knowledge needs.
  • Translate operational requirements into actionable knowledge management plans and priorities.
  • Communicate knowledge management progress, risks, opportunities, and recommendations to leadership partners.

Measurement & Continuous Improvement

  • Monitor knowledge health metrics including content quality, usage trends, lifecycle compliance, user feedback, search effectiveness, and operational impact.
  • Partner with measurement and analytics resources to evaluate knowledge effectiveness and identify improvement opportunities.
  • Use operational data, stakeholder feedback, and knowledge performance insights to drive continuous improvement initiatives.
  • Track progress against established goals and performance measures.
  • Support development of reporting and governance routines that provide visibility into knowledge management performance and business value.

Operational Readiness & Change Enablement

  • Ensure knowledge teams are prepared to support business transformations, operational changes, policy updates, and strategic initiatives.
  • Coordinate knowledge readiness activities to support successful implementation of operational changes.
  • Partner with learning, quality, and performance consulting teams to ensure content, learning, and reinforcement strategies remain aligned.
  • Assess operational impacts and prioritize knowledge updates required to support workforce readiness.
  • Support sustainable adoption of new processes, tools, and capabilities through effective knowledge management practices.

Required Qualifications

  • High School Diploma or G.E.D. required; Bachelor's degree preferred.
  • 5+ years of progressive leadership experience in knowledge management, content operations, operations enablement, learning, quality, operational readiness, or related disciplines.
  • 3+ years of people leadership experience.
  • Demonstrated expertise in knowledge management governance, content lifecycle management, technical writing standards, and operational content strategies that support human and AI agent consumption.
  • Experience leading teams responsible for content operations, knowledge administration, knowledge authoring, or enablement support functions.
  • Strong understanding of customer operations, service delivery environments, or operational support functions.
  • Demonstrated ability to influence stakeholders and drive alignment across highly matrixed organizations.
  • Strong written, verbal, and executive-level communication skills.
  • Ability to balance strategic thinking with operational execution in a fast-paced environment.

Preferred Qualifications

  • Bachelor's or advanced degree in Business, Communications, Education, Knowledge Management, Library Science, Organizational Development, Healthcare Administration, or a related field.
  • Experience supporting healthcare operations, customer service operations, contact center environments, or highly regulated business functions.
  • Knowledge Management and Technical Writing certifications.
  • Experience with enterprise knowledge management platforms, content repositories, search technologies, and knowledge delivery tools.
  • Experience supporting AI-enabled knowledge experiences and content optimization initiatives.
  • Demonstrated success implementing governance models, improving content quality, and scaling operational knowledge capabilities.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 127,100 - 211,900 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.


At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.


About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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About Cigna

Sourced by ZipRecruiter

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Bloomfield, CT, US

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