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What does a knowledge management specialist do?

A knowledge management specialist is responsible for organizing, storing, and sharing an organization's information and knowledge assets to improve efficiency and decision-making. They develop systems and processes for capturing knowledge, often using tools like databases and content management systems, and may facilitate training or collaboration efforts. Strong analytical skills and familiarity with knowledge management software are important in this role.

What are the 5 C's of knowledge management?

The 5 C's of knowledge management are a framework that includes Content, Context, Collaboration, Culture, and Change. These elements help organizations effectively create, share, and utilize knowledge, which is essential for roles like Knowledge Management Specialists to improve organizational learning and decision-making.

What are the typical responsibilities of a Knowledge Management Specialist on a daily basis?

A Knowledge Management Specialist’s daily activities often include designing and maintaining knowledge repositories, organizing information for easy retrieval, and collaborating with subject matter experts to capture critical insights and best practices. You’ll also regularly conduct training sessions or workshops to promote knowledge-sharing tools and processes within the organization. In addition, you may analyze usage data to identify gaps or opportunities in current knowledge assets and recommend improvements. This role typically involves working closely with cross-functional teams to ensure that valuable company knowledge is up-to-date and accessible, ultimately supporting better decision-making and continuous organizational learning.

What does a Knowledge Management Specialist do?

A Knowledge Management Specialist is responsible for organizing, managing, and optimizing an organization's information and knowledge assets. They develop strategies to capture, store, and share knowledge across teams, ensuring efficiency and improved decision-making. This role often involves implementing knowledge-sharing platforms, maintaining documentation, and fostering a culture of collaboration. Additionally, they work with stakeholders to identify knowledge gaps and improve information accessibility. Their goal is to enhance productivity and innovation by ensuring the right knowledge reaches the right people at the right time.

What are the key skills and qualifications needed to thrive in the Knowledge Management Specialist position, and why are they important?

To thrive as a Knowledge Management Specialist, you need expertise in information management, content organization, and business process analysis, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management platforms (such as SharePoint, Confluence, or KM software), data analytics tools, and possibly certifications like Certified Knowledge Manager (CKM) are highly desirable. Strong interpersonal, communication, and facilitation skills help professionals excel in collaborating with diverse teams and driving information-sharing initiatives. These skills are crucial for efficiently capturing, organizing, and disseminating organizational knowledge to improve business performance and innovation.

How much does a knowledge management specialist make in the US?

A knowledge management specialist in the US typically earns between $70,000 and $110,000 annually, depending on experience, education, and location. Salaries can vary based on industry, company size, and certifications such as CMK or KM-related training.

Is knowledge management in demand?

Knowledge management specialists are in demand across various industries as organizations seek to improve information sharing, collaboration, and efficiency. The role often requires skills in data analysis, content management tools, and sometimes certifications like Certified Knowledge Manager (CKM). Employment opportunities are expected to grow with increased focus on organizational knowledge and digital transformation.
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Knowledge Management Specialist jobs near you
Knowledge Management Specialist

Knowledge Management Specialist

DPR Construction

Dallas, TX • On-site, Remote

Full-time

Posted 20 days ago

DPR Construction rating

8.0

Company rating: 8.0 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

20th of 80 rated construction

Job description

Job DescriptionRole SummaryWe are seeking an experienced Learning Manager to establish and sustain a comprehensive learning program focused on DPR Sales and Marketing Technologies. Under the direction of the DPR ETS Get Work Team Lead, this role will be responsible for creating learning programs for Sales and Marketing employees that provide a comprehensive, accessible catalog of skills-based training programs in a variety of delivery methods (i.e. digital courses in the LMS and/or instructor led trainings) to help ensure that employees are developing new skills and improving performance in the technologies they use on a daily basis.The ideal candidate thrives at the intersection of education, process, and technology-someone who can translate technical documentation into educational materials that are purposeful, structured, and searchable, so that knowledge can be used internally to connect people to the systems they rely on. This role will collaborate closely with DPR's Knowledge Management team, the CRM System Administrator, and the Get Work Sales Enablement team to ensure that Sales, Marketing and Communications + Brand users can easily access a library of knowledge and best practices that are meaningful to their everyday work. Responsibilities will include but may not be limited to the following:Role Responsibilities
  • Partner with cross-functional teams to design and optimize existing documentation into a single source of truth
  • Maintain the technologies training library of content on a regular basis to ensure current best practices are accessible
  • Translate technical documentation into digestible content for end users in partnership with subject matter experts from the business and/or technology owners
  • Design and create coursework that supports ETS Technologies with multiple audiences including but not limited to DPR's Family of Companies and Sales Enablement teams
  • Develop metadata structures, templates, and governance models that make process information easy to maintain and find
  • Integrate the technologies training library with existing CRM and other ETS Get Work Applications to create seamless access to relevant information
  • Establish governance workflows for process creation, review, and approval
  • Maintain content quality by developing standards for documentation, formatting, and version control
  • Build contributor guidelines and train employees on how to submit or update content.
  • Collaborate with System Admins to promote consistent use of the library and knowledge resources through training, onboarding, and communication
  • Measure content usage and incorporate employee feedback to identify improvements and drive continuous adoption of knowledge resources
  • Serve as the primary liaison to DPR's Knowledge Management and L&D teams for system alignment, governance practices, and cross-company integration opportunities
Role Requirements

Education

Required

  • Associate's degree in Library Science, Information Science, Education or a related technical field.

Desired

  • Bachelor's degree in Library Science, Information Science, Education or a related technical field.
  • Experience administering or maintaining content in enterprise platforms (e.g., SharePoint, ServiceNow, WalkMe or similar).

Knowledge & Experience

  • 3+ years of experience in knowledge management, operations systems, instructional design, process documentation, or related disciplines.
  • Experience collaborating with diverse stakeholders, leadership, end users and external vendors.
  • Experience administering or maintaining content in enterprise platforms (e.g., SharePoint, ServiceNow, WalkMe, WorkDay or similar).
  • Experience designing or implementing process documentation standards, including templates, workflows, and review cycles.
  • Excellent organizational skills to manage and maintain large collections.
  • Ability to conduct regular audits and updates.
  • Strong understanding of business processes and workflows as they relate to enterprise and business applications.
Work Conditions
  • Prolonged periods of sitting and/or standing at a computer screen.
  • Must be able to sit or stand for long periods of time.
  • Occasional domestic travel, via airplane, will be required for meetings.

This is a hybrid role with most time being spent working from home. Attendance at important meetings and events at the local DPR office is required.

DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.

Working at DPR, you'll have the chance to try new things, explore unique paths and shape your future. Here, we build opportunity together-by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek.

Explore our open opportunities atwww.dpr.com/careers.

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