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Key Account Manager Jobs in Rochester, NY (NOW HIRING)

Rent-A-Center

Account Manager

Rochester, NY

$18.20 - $18.70/hr

Key Responsibilities Oversee an assigned portfolio of accounts while building and maintaining ... management tools Complete assigned routes for deliveries, pickups, and account follow-ups Deliver ...

Rent-A-Center

Account Manager

Geneseo, NY · On-site

$16 - $17.85/hr

Key Responsibilities Oversee an assigned portfolio of accounts while building and maintaining ... management tools Complete assigned routes for deliveries, pickups, and account follow-ups Deliver ...

Rent-A-Center

Account Manager

Rochester, NY · On-site

$18.20 - $18.70/hr

Key Responsibilities • Oversee an assigned portfolio of accounts while building and maintaining ... management tools • Complete assigned routes for deliveries, pickups, and account follow-ups • ...

Steris Corporation

Account Manager

Rochester, NY · On-site

$153K/yr

Position Summary As an IMS Account Manager at STERIS, you are responsible for managing sales and building relationships with our Customers by prospecting new revenue opportunities within their ...

Noble Gas Solutions

Sales Account Manager

Rochester, NY · On-site

$80K - $100K/yr

Sales Account Managers needed for Rochester and Syracuse, NY accounts Lead the territory, unlock new markets, and fuel revenue growth Job Title: Sales Account Manager Reports to: Regional Sales ...

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All JobsKey Account JobsKey Account Manager JobsKey Account Manager Jobs in Rochester, NY

Key Account Manager information

See Rochester, NY salary details

$39.5K

$91.3K

$137.6K

How much do key account manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for key account manager in Rochester, NY is $91,329.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,000.00 and $109,500.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

Key Account Managers in industries such as technology, pharmaceuticals, and finance can earn $300,000 or more annually, especially with experience, performance bonuses, and leadership responsibilities. High-level executive roles like sales directors or regional managers may also reach this compensation level, often requiring strong negotiation skills and industry expertise.

What are the key skills and qualifications needed to thrive as a Key Account Manager, and why are they important?

To thrive as a Key Account Manager, you need strong sales acumen, relationship management skills, and a background in business or a related field, often supported by a bachelor's degree. Familiarity with CRM software like Salesforce, data analysis tools, and sales reporting systems is typically required. Exceptional communication, negotiation, and problem-solving abilities help you build trust and deliver value to key clients. These skills and qualities are crucial for maintaining long-term client partnerships and driving revenue growth for the organization.

What does a Key Account Manager do?

A Key Account Manager is responsible for maintaining and growing relationships with an organization’s most important clients. They develop strategic account plans, coordinate with sales and support teams, and ensure client satisfaction to maximize revenue and retention. Strong communication, negotiation skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

How much does the average Key Account Manager make?

The average Key Account Manager salary in the United States is approximately $80,000 to $120,000 per year, depending on experience, industry, and location. Senior roles or those in high-demand sectors can earn higher compensation, often including bonuses and commissions. Strong communication and negotiation skills are essential for success in this role.

What is the difference between Key Account Manager vs Sales Executive?

AspectKey Account ManagerSales Executive
Primary FocusManaging key client relationships and strategic accountsGenerating new sales and acquiring new clients
Work EnvironmentLong-term client engagement, account planningActive prospecting, sales pitches, and closing deals
Required CredentialsRelevant sales or business degree, experience in account managementSales or marketing background, often less specialized
Industry UsageCommon in B2B sectors like tech, manufacturing, and servicesWidespread across retail, wholesale, and B2B sales

While both roles involve sales, the Key Account Manager focuses on maintaining and growing existing key accounts through strategic relationship management. In contrast, the Sales Executive primarily seeks new clients and sales opportunities. Understanding these differences helps in choosing the right career path or job search focus.

What Do Key Account Managers Do?

Key account managers cultivate relationships with a company’s most important clients. As the key account manager, you identify the needs of these clients and suggest solutions to achieve their goals. You are the primary point of contact between the client and the company, so earning the client’s trust and resolving problems that arise quickly and efficiently are vital to this position. The primary purpose of this position is to expand the relationship with these clients to help the company grow.

What is the salary of a Key Account Manager?

The salary of a Key Account Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses and commissions based on sales performance, and strong communication and negotiation skills are essential for success in this position.

What is a Key Account Manager?

A Key Account Manager (KAM) is a professional responsible for building and maintaining strong relationships with an organization's most important clients, known as key accounts. Their primary role is to understand the clients' needs, provide tailored solutions, and ensure long-term satisfaction and loyalty. Key Account Managers work closely with both the client and internal teams to deliver exceptional service, negotiate contracts, and identify new business opportunities. Their efforts help drive revenue growth and secure strategic partnerships for the company.

How does a Key Account Manager typically collaborate with internal teams to meet client needs?

Key Account Managers work closely with internal teams such as sales, marketing, product development, and customer support to ensure client requirements are understood and met. They act as a bridge, communicating client feedback and expectations to these teams and coordinating efforts to deliver tailored solutions. Regular strategy meetings and status updates are common to align objectives and resolve any challenges quickly. This collaboration is essential for building long-term client relationships and achieving account growth targets.
More about Key Account Manager jobs
What are the most commonly searched types of Key Account jobs in Rochester, NY? The most popular types of Key Account jobs in Rochester, NY are:
What job categories do people searching Key Account Manager jobs in Rochester, NY look for? The top searched job categories for Key Account Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Key Account Manager jobs? Cities near Rochester, NY with the most Key Account Manager job openings:
Key Account Manager jobs near you
Infographic showing various Key Account Manager job openings in Rochester, NY as of July 2026, with employment types broken down into 82% Full Time, 14% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $91,329 per year, or $43.9 per hour.
Account Manager - Floral Business Services

Account Manager - Floral Business Services

Lovingly

Hopewell, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

About Lovingly
Lovingly is an AI-driven emotional commerce platform serving around 1,000 independent florists across the U.S. and Canada. We provide platformed websites, point-of-sale, and digital marketing services that help local florists win in their local markets while building a consumer brand that customers return to.
We operate at the intersection of local commerce, technology, and emotionally meaningful moments. Our partners are florists - and the work we do for them shows up at weddings, funerals, birthdays, and every moment in between.
We're a B2B technology platform. We build systems, not one-off campaigns, and we use AI as a core part of how we operate, not as a buzzword.
Role Summary
We're hiring Account Managers across three levels - Junior (Level 1), Senior (Level 2), and Key Accounts (Level 3) to own end-to-end partner relationships across the full lifecycle: onboarding, retention, growth, customer support, save plans, and offboarding.
This is not a passive "check-in" or service-desk role. Every Account Manager at Lovingly owns a defined book of florist partners, drives growth through SEO and paid ads, and converts every partner conversation into a clear decision: yes, no, or defer.
The level you join at depends on the scale and complexity of books you can run today. All three levels share the same operating spine. They differ in book composition, sales scope, and team contribution.
You won't be fighting to convince partners that they need a strategy. You'll be the strategy, and you'll have the AI tooling, the playbooks, and the executive air cover to run it.
Requirements
What Every Account Manager Owns
Outcomes
  • End-to-end ownership of a defined partner book across the full lifecycle
  • Revenue and GMS (Gross Merchandise Sales) growth on your portfolio - you own the topline trajectory of your book
  • Net Revenue Retention on your book (retention + expansion)
  • Local search visibility (top-15 local rankings, Google Business Profile health)
  • SEO health across your portfolio (technical and local)
  • Partner adoption of paid ads where the opportunity fits
  • Partner satisfaction and customer experience recovery on at-risk accounts

Operating Discipline
  • Run a defined weekly cadence: proactive outreach, partner check-ins, scorecard updates, save plans
  • Convert every recommendation into an explicit partner decision (yes / no / defer)
  • Document outcomes, decisions, and follow-ups within 24 hours of each engagement
  • Maintain response-time service levels on your tier (4-hour to 2-day depending on partner segment)
  • Escalate at-risk relationships with diagnosis and recommended path before churn risk crystallizes

AI-First Execution
  • Use AI as a default part of your workflow - prep, audit drafting, partner synthesis, follow-up generation, scorecard work
  • Apply our technical SEO and Google Business Profile rubrics with AI augmentation
  • Validate AI output before partner-facing recommendations
  • Treat AI as a capability multiplier, not an optional tool
Level Differentiation:
Career Progression: Partner Success Roles
We've designed our Partner Success roles to offer clear growth, increasing ownership, and expanding impact at every level.
Level 1 - Junior Partner Success Manager
Build your foundation and master the fundamentals of partner success.
  • Manage a developing portfolio of partners, with a focus on retention and customer experience recovery
  • Lead ads enrollment conversations, helping partners unlock growth opportunities
  • Own save plans and CX recovery efforts to stabilize and strengthen partner relationships
  • Participate in team training and development, actively building your skill set
  • Identify and share partner-level insights to improve day-to-day operations

Growth Path: Demonstrate readiness to take on revenue-driving responsibilities, including new shop sales.
Level 2 - Senior Partner Success Manager
Drive growth and take ownership of revenue expansion.
  • Manage a portfolio of growth and emerging partners, balancing retention with expansion
  • Own the full new shop sales cycle - from qualified pipeline through demo to close
  • Continue leading ads enrollment and partner growth conversations
  • Execute save plans and CX recovery strategies with a focus on long-term value
  • Contribute to team development by leading training sessions and mentoring junior team members
  • Surface trend-level insights to inform strategy and decision-making

Impact: You are directly responsible for both partner growth and revenue generation.
Level 3 - Key Accounts Manager
Own the most strategic relationships and influence how the business operates.
  • Manage high-value, strategic partners, owning the full lifecycle of the largest relationships
  • Lead high-impact sales motions within your territory, driving significant revenue outcomes
  • Serve as a trusted advisor during critical partner moments, including escalations alongside leadership
  • Continue to drive ads adoption, retention, and expansion at scale
  • Act as a team leader by coaching others, modeling best practices, and refining frameworks before rollout
  • Provide strategic insights across teams, influencing how we operate and grow

Impact: You shape not just partner outcomes, but how the entire Partner Success function evolves.
What This Means for You
  • Clear progression with increasing ownership and compensation potential
  • A path from execution → revenue ownership → strategic leadership
  • Opportunities to influence product, operations, and company strategy
What You'll Do (Day-to-Day)
  • Run structured partner check-ins per the cadence schedule for your tier
  • Conduct growth conversations centered on SEO and paid ads - not generic platform talk
  • Apply technical SEO and Google Business Profile rubrics across your book, validated with AI tooling
  • Execute save plans for at-risk partners with documented intervention steps
  • Present paid ads enrollment opportunities to eligible partners and secure opt-ins
  • Update your portfolio scorecard at the defined weekly cycle
  • Document partner decisions and follow-ups within 24 hours
  • Use AI tools by default for prep, audits, synthesis, drafting, and reporting
  • Participate in (or deliver, depending on level) cross-training segments with the rest of the team
  • For Senior and Key Accounts: run the sales motion on qualified pipeline through demo and close
  • For Key Accounts: cover for the COO on partner-facing matters during travel/PTO and coach peer Account Managers visibly
How You'll Work With Others
COO (Chief Operating Officer)
  • Direct manager for all three levels; weekly 1:1 cadence
  • Aligns on book composition, escalations, save plans, and priority shifts
  • Expects evidence-based push-back, not consensus

Peer Account Managers (the 5-owner FBS team)
  • Junior Account Managers participate in cross-training led by Senior and Key Accounts peers
  • Senior Account Managers deliver cross-training in their domains of expertise
  • Key Accounts Manager coaches the team and models account management discipline

Paid Ads Execution Partner
  • You own the partner-facing ads enrollment conversation
  • Our execution partner handles activation and campaign management
  • You validate performance before partner-facing reviews

Sales Development Partner
  • Provides qualified pipeline for Senior and Key Accounts roles
  • You don't just coordinate handoffs - you run the demos and close the sales

Engineering, Product, Platform Support, Intercom
  • You coordinate with execution teams without ceding ownership of the partner relationship
  • You route technical or platform issues with clear, well-defined context

The partner relationship stays yours; the execution flows through the right team
Requirements:
You'll Thrive in This Role If You...
Two things matter more than anything else on this list. If you don't have these, the rest doesn't save you. If you do have these, we can teach you the rest.
You thrive in a startup-like environment. High ambiguity. Constant change. Moving fast. Asking questions instead of waiting for specs. Insanely curious. You don't need the path to be drawn before you start walking it.
You are already deep into AI. This is an AI-first company. The job is AI-first. Everything is augmented with AI. We're looking for people who are already passionate about AI, already using it at a high level, and eager to expand how they use it. You'll learn things in this role you didn't think were possible - but only if you arrive already convinced that AI is the leverage point, not a buzzword.
Everything below is real, but secondary to the two above:
  • You take total ownership of a book - no "that belongs to someone else" defaults
  • You push every conversation to an explicit partner decision instead of vague alignment
  • You treat customer experience recovery and save plans as core work, not exception work
  • You operate effectively under a defined cadence without daily oversight
  • You're comfortable receiving direct feedback and giving it
  • For Senior and Key Accounts: you're comfortable running a sales motion alongside account management - not waiting for prospects to come to you
  • For Key Accounts: you're comfortable coaching peers and pressure-testing leadership decisions with evidence
This Role Is Probably Not a Fit If...
  • You don't thrive in environments with high degrees of ambiguity and constant change
  • You aren't interested in using AI as a core part of how you work
  • You aren't open to being measured on hard numbers and held to clear results
  • You prefer advisory conversations without explicit partner commitments
  • You treat save plans, CX recovery, or ads enrollment as someone else's responsibility
  • You need detailed step-by-step direction to feel confident shipping work
  • You avoid hard conversations with partners or peers
  • You resist a structured cadence in favor of "managing by feel"
  • For Senior and Key Accounts: you're resistant to running a sales motion
  • For Key Accounts: you avoid coaching dimension or need formal hierarchical authority to influence behavior
Role Structure
  • Role type: Individual contributor (all three levels - Key Accounts includes a coaching dimension but no direct reports)
  • Reports to: Chief Operating Officer
  • Location: Hybrid. We reasonably expect the general radius for this hire to be within one to two hours of our Hopewell Junction, NY office in the beautiful Hudson Valley. Our current hybrid schedule is three days every other week on-site (six days a month). Those days are already on the calendar. We're explicit about radius because this cadence may shift in the future - likely toward more on-site time, not less. We need people who can not only maintain the current rhythm but embrace a more frequent on-site cadence if the company moves that direction. If a "six days a month now" works but "three days every week later" doesn't, this isn't the right fit

Benefits
Compensation
Base salary range: $75,000-$100,000, dependent on level and demonstrated experience.
The role also includes variable compensation: a quarterly performance bonus tied to outcomes, a per-close sales accelerator (for levels with sales scope), and a per-event ads enrollment incentive. Specific structure is discussed at the offer stage based on the level you come in at.
Benefits & Work Environment
  • Health & Wellness: Comprehensive health insurance, dental, vision
  • Time Off: 22 days PTO + holidays + 4 floating holidays
  • Retirement: 401(k) with company match up to 3%
  • Equipment: Latest Mac laptop

See Role Structure above for the full hybrid location expectation.
How to Apply
Apply directly through Workable with your resume and a brief note answering three questions:
  1. What level are you applying for (Junior / Senior / Key Accounts), and why?
  2. Talk to me about your relationship with change and how you tolerate ambiguity. Give a real example, not a generic answer.
  3. What are you doing today with AI? What do you think about AI? And how would you plan to bring it into this role?

If you're energized by owning a book end-to-end, running a structured cadence, and operating AI as a core part of how you work - we'd love to hear from you.

Apply