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Usa Today Jobs in Rochester, NY (NOW HIRING)

Stewart

Title Abstractor Searcher I

Rochester, NY · On-site

$33K - $55K/yr

News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you ...

Stewart

Title Abstractor Searcher I

Rochester, NY

$33K - $55K/yr

News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you ...

Safran

Manufacturing Technician I

Rochester, NY · On-site

Safran Federal Systems has been awarded as aWinner of the USA Today and Rochester Metro Area Top Workplaces 2026 Award. In 2022, Safran acquired Orolia, now Safran Trusted 4D, the world leader in ...

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Usa Today information

What is the difference between Usa Today vs Journalist?

AspectUsa TodayJournalist
Primary RoleNews publication and media outletIndividual reporting news stories
Work EnvironmentMedia company, newsroom, digital platformsNewsrooms, field reporting, freelance or staff positions
Required CredentialsJournalism degree often preferred, media experienceJournalism degree, writing skills, reporting experience
Industry UsagePublisher of news content, media industryProfession within the media industry, individual contributor

Usa Today is a major news publication, whereas a journalist is an individual who reports news stories. Usa Today employs journalists among other roles, but the term 'journalist' refers to the person creating news content. Understanding this distinction helps clarify career paths and job searches within the media industry.

What is USA Today?

USA Today is a nationally distributed daily newspaper in the United States, known for its concise news stories, colorful graphics, and easy-to-read format. Founded in 1982, it covers a wide range of topics, including national and international news, sports, entertainment, and technology. USA Today is published by Gannett and is available in both print and digital formats. It is one of the most widely circulated newspapers in the country, reaching millions of readers each day.

What does a typical workday look like for a reporter at USA Today?

As a reporter at USA Today, your daily routine often involves pitching story ideas during editorial meetings, conducting interviews, researching topics, and writing articles under tight deadlines. Collaboration is key, as you'll frequently work with editors, photographers, and digital producers to ensure content is accurate and engaging. Reporters also monitor breaking news, maintain sources, and may need to adapt quickly to cover developing stories, making flexibility and strong communication skills essential in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a USA Today journalist, and why are they important?

To thrive as a USA Today journalist, you need a solid background in journalism, strong writing and reporting skills, and typically a degree in journalism or a related field. Familiarity with digital publishing platforms, content management systems, and multimedia tools such as video and audio editing software is important. Curiosity, adaptability, and excellent communication skills help journalists stand out in delivering timely and engaging stories. These abilities are crucial for producing high-quality, credible news content that informs and engages a broad audience in a fast-paced media environment.
What are popular job titles related to Usa Today jobs in Rochester, NY? For Usa Today jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Usa Today jobs in Rochester, NY look for? The top searched job categories for Usa Today jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Usa Today jobs? Cities near Rochester, NY with the most Usa Today job openings:
Usa Today jobs near you
Infographic showing various Usa Today job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Tier 1 Tech Support Agent (Espresso Machines/Coffee Equipment)

Salzman Group Inc

Rochester, NY • On-site

$20 - $22/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 7 days ago

Job description

Description:About Us

Salzman Group Inc. (Whole Latte Love) is a family-owned business based in Rochester, New York and the fastest-growing e-commerce retailer of luxury espresso machines, coffee, and specialty coffee accessories. For more than 25 years, we have been passionate about helping customers create café-quality coffee experiences at home through exceptional products, education, and customer support.

Our company has been recognized nationally, being named one of America’s Fastest Growing Online Shops by Statista, America’s Best Online Shops 2026, and America’s Best Customer Service 2024–2026 by USA Today.

We foster a collaborative, team-oriented environment focused on innovation, accountability, and growth, while creating opportunities for our employees to develop and succeed.


Position Overview

The Tier 1 Technical Support role serves as the first point of contact for customers experiencing technical questions or issues related to espresso machines, grinders, coffee makers, and accessories.

Responsibilities include reviewing customer support tickets, troubleshooting issues using customer-provided descriptions, photos, and videos, and assisting customers through email, phone calls, and live video support sessions. The ideal candidate is a strong communicator, comfortable with technology, eager to learn, and passionate about helping customers in a fast-paced environment.


Key Responsibilities
  • Review and respond to customer technical support requests related to espresso machines, grinders, coffee equipment, and accessories
  • Troubleshoot issues using customer-provided descriptions, photos, videos, and live customer interaction
  • Assist customers through email, chat, phone calls, and one-on-one video support sessions
  • Clearly communicate troubleshooting steps in a professional, customer-friendly manner
  • Manage support tickets accurately while meeting response time expectations
  • Contribute feedback, documentation, and knowledge-sharing resources to support ongoing team development
  • Perform additional duties and projects as assigned
Requirements:


  • Excellent communication skills with the ability to communicate clearly, professionally, and confidently across phone, chat, email, and video calls
  • 2+ years of experience in customer service, technical support, appliance repair, troubleshooting, or another customer-facing role
  • Comfortable handling both inbound and outbound customer communication
  • Strong problem-solving and critical-thinking skills with attention to detail
  • Self-motivated with a positive attitude, strong work ethic, and ability to multitask in a fast-paced environment
  • Comfortable learning technical information and guiding customers through troubleshooting processes step-by-step
  • Previous experience with espresso equipment, coffee preparation, appliance troubleshooting, or specialty coffee is a plus, but not required
Perks of the Position
  • Modern office setting
  • Paid training provided; no prior espresso machine experience required
  • Competitive compensation based on experience
  • Competitive health and dental insurance plans
  • 401(k) plan with (Company contribution after 1 year)
  • Vacation time, sick time, and paid holidays
  • Fully stocked kitchen and beverages available for employees
  • DoorDash DashPass membership
  • Employee discounts on espresso machines, coffee, and accessories
  • Opportunity for long-term growth within a rapidly expanding company and specialty coffee industry
  • Hands-on exposure to premium espresso equipment and coffee products
  • Work alongside a passionate, knowledgeable team within the coffee industry