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Junior Help Desk Jobs in Silver Spring, MD (NOW HIRING)

ValueMomentum Inc

Support Lead

Chevy Chase, MD · On-site

Mentor junior help desk technicians and foster a collaborative learning environment. Required Qualifications * 5+ years in IT support or help desk roles, with at least 2 years in a senior or ...

iQuasar LLC

Junior Systems Administrator

Washington, DC · On-site

$80K - $95K/yr

Paid time off MSM Technology is seeking to fill the Junior Systems Administrator position. We ... Available to provide Help Desk support from 6am - 2pm EST * Two (2) or more years of experience as ...

IQUASAR LLC

Junior Systems Administrator

Washington, DC · On-site

$80K - $95K/yr

Paid time off MSM Technology is seeking to fill the Junior Systems Administrator position. We ... Available to provide Help Desk support from 6am - 2pm EST * Two (2) or more years of experience as ...

Maximus

Junior CIC Analyst

VA · On-site +1

General information Job Posting Title Junior CIC Analyst Date Thursday, June 4, 2026 City Remote ... Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ...

TEKsystems

Service Desk Technician

Odenton, MD

$35 - $43/hr

Description GDIT is in search of a junior level service desk specialists to perform within password ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Service Desk Technician

Odenton, MD

$35 - $43/hr

Description GDIT is in search of a junior level service desk specialists to perform within password ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

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All JobsHelp Desk JobsJunior Help Desk JobsJunior Help Desk Jobs in Silver Spring, MD

Junior Help Desk information

See Silver Spring, MD salary details

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How much do junior help desk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for junior help desk in Silver Spring, MD is $22.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.76 per hour, depending on experience, location, and employer.

What does a Junior Help Desk do?

A Junior Help Desk professional is responsible for providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. They typically handle basic troubleshooting, respond to help desk tickets, and may assist with tasks like password resets, software installations, and guiding users through solutions. Their goal is to resolve issues quickly or escalate them to more experienced IT staff if needed.

What is the difference between Junior Help Desk vs Help Desk Technician?

AspectJunior Help DeskHelp Desk Technician
Required CredentialsHigh school diploma, basic IT knowledgeHigh school diploma, some certifications (e.g., CompTIA A+)
Work EnvironmentEntry-level support, supervised tasksSupport roles in IT departments, troubleshooting
Employer & Industry UsageCommon in small to medium businesses, IT support teamsWidespread across industries, technical support roles
Search & Comparison IntentOften compared for entry-level IT support rolesMore experienced, technical troubleshooting roles

The main difference between Junior Help Desk and Help Desk Technician lies in experience and responsibilities. Junior Help Desk roles are entry-level, focusing on basic support and customer service, while Help Desk Technicians typically have more technical skills and handle more complex issues. Both roles are essential in IT support, but the Help Desk Technician usually requires additional certifications and experience.

What are the key skills and qualifications needed to thrive as a Junior Help Desk, and why are they important?

To thrive as a Junior Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting, and customer support, often supported by a high school diploma or IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for delivering timely, efficient technical support and ensuring user satisfaction within an organization.

What are some common challenges faced by Junior Help Desk professionals, and how can they be addressed?

Junior Help Desk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong time management and prioritization skills, stay up-to-date with company systems through ongoing training, and practice clear, patient communication. Many organizations provide mentoring and knowledge bases to help junior staff build confidence and expertise over time.
What are the most commonly searched types of Help Desk jobs in Silver Spring, MD? The most popular types of Help Desk jobs in Silver Spring, MD are:
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What job categories do people searching Junior Help Desk jobs in Silver Spring, MD look for? The top searched job categories for Junior Help Desk jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Junior Help Desk jobs? Cities near Silver Spring, MD with the most Junior Help Desk job openings:
Junior Help Desk jobs near you
Infographic showing various Junior Help Desk job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $46,015 per year, or $22.1 per hour.

Tier 2 Help Desk Specialist

Systems Engineering Solutions Corporation

Alexandria, VA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Years of Experience: 3 years of experience

Education Requirements:Bachelor's degree in IT, Computer Science, or related discipline

Program Description: The program provides comprehensive Tier 1, Tier 2, and Tier 3 IT Infrastructure Support services to sustain and enhance its IT environment. These services are responsible for delivering IT services to approximately 1,350 government employees and contractors nationwide. The program provides expertise necessary for the delivery of secure, reliable, and scalable IT services that are responsive to the agencies evolving business and mission needs.

Position Description:  The Tier 2 Help Desk Specialist provides advanced technical support for escalated incidents, focusing on endpoint management, identity administration, and collaboration platforms. This role requires expertise with tools such as Microsoft Intune, SCCM/MECM, Active Directory, Azure AD/Entra, and ServiceNow, along with strong analytical and communication skills to resolve complex hardware, software, and network issues. The Tier 2 Specialist partners with Tier 1 staff to improve first-call resolution, collaborates with Tier 3 engineers on root cause and long-term fixes, and ensures compliance with SLAs and security standards while delivering high-quality service to end users.

Responsibilities:

  • Incident Support
  • Communicate effectively with end users and stakeholders regarding issue status and resolution progress.
  • Supports the escalation of tickets from Tier 1 for advanced troubleshooting of endpoint/desktop management, messaging, collaboration, and business applications.
  • Diagnose and resolve hardware, software, and network problems through in-depth analysis and troubleshooting.
  • Collaborate with Tier 3 and engineering teams for problem resolution, system upgrades, and long-term corrective actions.
  • Manage incident lifecycle from escalation through resolution, ensuring adherence to SLAs and proper documentation.
  • Endpoint Management
  • Manage endpoint compliance and patching via Intune and SCCM; remediate vulnerabilities flagged by Nessus scans.
  • Perform OS imaging and encryption (BitLocker) for new deployments and refresh cycles.
  • Provides laptop/desktop/phone support and provisioning. Access Control
  • Administer identity and access controls in Active Directory, Azure AD/Entra, and Okta; enforce MFA and conditional access policies.
  • Service Requests and Support
  • Support collaboration platforms (Teams, SharePoint, Exchange Online) including VIP queue handling and white-glove support.
  • Quality and Performance Develop, maintain, and update knowledge articles
  • Maintain accurate SLA/OLA reporting using ServiceNow dashboards; contribute to continual improvement register
  • Analyze recurring incidents to identify root causes and recommend process or technology improvements.
  • Analyzes recurring issues to identify potential areas for improvement within systems or processes.
  • Provide mentoring and technical guidance to Tier 1 staff to improve first-call resolution rates.

Requirements

       Bachelor's degree in IT, Computer Science, or related discipline or four additional years of experience if no degree

       3+ years of progressive IT support experience, including Tier 1 and Tier 2 support responsibilities

       Experience with remote desktop tools, ticketing systems, and ITSM platforms (e.g., ServiceNow, Remedy, Jira).

       Strong working knowledge of endpoint/desktop management, messaging, collaboration, and business applications.

       Ability to obtain public trust security clearance

       Experience with Microsoft Intune and/or SCCM/MECM

       Proficiency in Active Directory, Azure AD/Entra, and/or Okta for identity lifecycle and MFA

       Experience using ServiceNow or alternative IT Service Management / Ticketing system

Familiarity with Microsoft 365 collaboration stack (Teams, Exchange Online, SharePoint)

Preferred Skills

CompTIA A+, HDI Desktop Support Technician, ITIL v4 Foundations, Microsoft Certified: Endpoint Administrator Associate, ServiceNow System Administrator

Soft Skills:

  Analytical Thinking: Quickly identifies technical problems and determines effective solutions.

  Customer Focus: Maintains professionalism and empathy while resolving complex or escalated user issues.

  Communication: Clearly explains technical concepts to non-technical users and writes concise documentation.

  Collaboration: Works closely with cross-functional teams and mentors junior support staff.

  Time Management: Prioritizes and manages multiple open tickets to meet response and resolution SLAs.

  Adaptability: Responds effectively to changing technologies and evolving support environments.

  Attention to Detail: Accurately documents troubleshooting steps and resolutions in ticketing systems.

  Initiative: Proactively identifies opportunities to improve systems, processes, and user experiences.

Benefits

SES provides a competitive salary and the following benefits:

  • Medical
  • Dental
  • Vision
  • AD&D
  • STD
  • LTD
  • Company paid Life Insurance
  • 401k with employer contribution
  • Paid Time Off
  • Pet Insurance

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