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JetBlue

Specialist Expeditor

Fort Lauderdale, FL · On-site

Ensures aircraft tooling and aircraft support equipment are repaired by approved JetBlue business partners within agreed turnaround times * Monitors stock levels and ensures required items are ...

JetBlue

Specialist Expeditor

Jamaica, NY · On-site

Ensures aircraft tooling and aircraft support equipment are repaired by approved JetBlue business partners within agreed turnaround times * Monitors stock levels and ensures required items are ...

JetBlue

Specialist Expeditor

Orlando, FL · On-site

Ensures aircraft tooling and aircraft support equipment are repaired by approved JetBlue business partners within agreed turnaround times * Monitors stock levels and ensures required items are ...

JetBlue Airways Corporation

Associate Analyst CTS - JFK

NY · On-site

$49K - $63K/yr

Responsible for assuring JetBlue Crewmembers are provided efficient and timely first and second level support. Provide technical support to all Crewmembers and Crewmember Technologies. Identifies ...

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As of Aug 17, 2026, the average hourly pay for jetblue in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What is a JetBlue job?

A JetBlue job refers to a position within JetBlue Airways, a major American airline known for its customer service and affordable air travel. JetBlue offers various roles, including pilots, flight attendants, customer service agents, and corporate positions. Employees enjoy benefits such as travel perks, competitive salaries, and growth opportunities. Job requirements vary by position, with some roles needing specialized training or experience in the airline industry.

What are the main challenges faced by JetBlue customer service agents, and how does the company support employees in handling them?

JetBlue Customer Service Agents often face challenges such as managing high passenger volumes, addressing travel disruptions, and resolving complex customer concerns in a fast-paced airport environment. The company supports employees through comprehensive training, access to digital resources, and a collaborative team structure that encourages sharing best practices. Support from supervisors and the availability of escalation procedures help agents handle difficult situations. Teamwork and open communication are central to JetBlue’s culture, enabling agents to deliver consistent, quality service even during peak travel periods.

What are the key skills and qualifications needed to thrive in the JetBlue position, and why are they important?

To thrive as a JetBlue Customer Service Agent, you need strong communication skills, attention to detail, and problem-solving abilities, often supported by a high school diploma or equivalent and prior customer service experience. Familiarity with airline reservation systems such as Sabre and proficiency in handling ticketing and check-in processes are commonly required. Exceptional interpersonal skills, patience, and the ability to remain calm under pressure help you stand out in this customer-facing role. These qualities ensure efficient passenger services, a positive travel experience, and the maintenance of JetBlue’s reputation for friendly, reliable customer care.

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Jetblue jobs near you
Infographic showing various Jetblue job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 11% Part Time, 2% Temporary, and 2% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.

Specialist Industrial Engineering

JetBlue Airways

Queens, NY • On-site

$27.50/hr

Other

Medical, Life, Retirement

Posted 4 days ago

JetBlue rating

7.5

Company rating: 7.5 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

10th of 26 rated airlines

Job description

Position Summary
The Industrial Engineering Specialist supports the Manager Industrial Engineering within the Ops Strategy & Engineering team on operational improvement initiatives focused on efficiency, standardization, and process improvement across JetBlue operations. This role assists with data collection, time studies, process analysis, dashboard development, and implementation support for operational projects. The Specialist will work closely with Industrial Engineering team members and operational stakeholders to identify opportunities, analyze performance, and support execution of process improvements. This is a temporary position intended to support project initiatives and is based at the Long Island City Support Center (LSC).
Essential Responsibilities
  • Support Industrial Engineering projects through data collection, field observations, time studies and operational analysis
  • Analyze operational performance data and assist in identifying process improvement opportunities
  • Assist in development and maintenance of operational dashboards and analytical tools
  • Support the creation and documentation of operational standards and process flows
  • Partner with operational teams and stakeholders to support implementation
  • Present findings and recommendations to team members and operational stakeholders
  • Participate in cross-functional projects related to operational efficiency, planning, and process optimization
  • Other duties as assigned

Minimum Experience and Qualifications
  • Currently pursuing or recently completed a degree in Industrial Engineering, Operations Research, Systems Engineering, Data Analytics, or a related quantitative field
  • Strong analytical, quantitative, and problem-solving skills
  • Demonstrated ability to learn quickly, manage multiple priorities, and work effectively in a fast-paced environment
  • Self-motivated with strong attention to detail and willingness to take initiative
  • Experience with Microsoft Excel and data analysis tools
  • Exposure to SQL, Tableau, simulation, Python, R, or similar analytical tools through coursework, projects, or prior experience
  • Strong written and verbal communication skills
  • Available for occasional overnight travel (10%)
  • Able to secure local housing (when applicable)
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications
  • Passionate about innovation, the airline industry, airport operations and JetBlue
  • Previous internship, co-op, or project experience in operations, analytics, or process improvement
  • Experience with simulation, statistical analysis, or mathematical modeling
  • Experience building dashboards or querying databases using SQL, Tableau, Power BI, Python, or similar tools
  • Interest in airline operations, operational strategy, and continuous improvement

Crewmember Expectations:
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary, including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment
  • Computer and other office equipment

Work Environment
  • Traditional office environment.
  • Present during core business hours with extended hours when operationally necessary.

Physical Effort:
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary)

Compensation:
  • The base pay range for this position is $27.50 per hour. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

JetBlue Airways is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other legally protected basis.

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