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Jetblue Reservations Jobs (NOW HIRING)

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Jetblue Reservations information

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$12

$19

$29

How much do jetblue reservations jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for jetblue reservations in the United States is $19.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.15 per hour, depending on experience, location, and employer.

What is a JetBlue Reservations?

A JetBlue Reservations job involves assisting customers with booking flights, making changes to existing reservations, and answering travel-related inquiries. Reservation agents typically work via phone, chat, or email to provide excellent customer service while ensuring accurate and efficient booking processes. They may also handle cancellations, refunds, and special requests, such as seat selections or extra baggage. Strong communication skills, problem-solving abilities, and knowledge of JetBlue's policies are essential for this role.

What are some typical daily responsibilities of a JetBlue Reservations agent?

JetBlue Reservations agents answer incoming calls from customers, assist with booking and modifying flight reservations, handle special requests such as seat assignments or accessibility needs, and resolve travel-related issues or concerns. They work closely with team members, supervisors, and sometimes other JetBlue departments to ensure smooth service and up-to-date flight information. A significant part of the role involves maintaining accurate records in airline systems and following JetBlue’s customer service standards. This dynamic position often requires multitasking and adaptability as agents handle a variety of questions throughout their shift.

What are the key skills and qualifications needed to thrive in the JetBlue Reservations position, and why are they important?

To thrive as a JetBlue Reservations agent, you need strong customer service abilities, excellent communication skills, and a high school diploma or equivalent. Familiarity with airline reservation systems like Sabre or Navitaire and proficiency in using standard office software are often required. Outstanding problem-solving skills, patience, and a calm demeanor under pressure help you stand out in this position. These skills ensure agents provide effective booking assistance, resolve travel issues efficiently, and deliver a positive customer experience in a fast-paced environment.

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What are the most commonly searched types of Jetblue Reservations jobs?

The most popular types of Jetblue Reservations jobs are:

What job categories do people searching Jetblue Reservations jobs look for?

The top searched job categories for Jetblue Reservations jobs are:

Jetblue Reservations jobs near you
Infographic showing various Jetblue Reservations job openings in the United States as of August 2026, with employment types broken down into 74% Full Time, 25% Part Time, and 1% Temporary. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,710 per year, or $19.1 per hour.

Airport Operations Crew

Cheektowaga, NY • On-site

JetBlue Airways Corporation
Aviation • 10K+ employees

7.6

Company rating: 7.6 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

10th of 26 rated airlines

People enjoy working here

Good employer

Good schedule notice

Learn more about JetBlue Airways Corporationexternal

Full-time

Medical, Life, Retirement

Posted 7 days ago

Job description

Position Title: Airport Operations Crew (BUF)
Position Summary:
The Airport Operations Crew provides award-winning customer service to customers in the airport. The crewmember checks in and verifies customers' personal identification; tags, lifts, and handles customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates customer boarding and deplaning; assists customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving customers and be comfortable speaking on a public address system, using computers and airport equipment.
Essential Functions:
  • Verify customers' personal identification
  • Tag, lift, and handle customer luggage
  • Announce flight arrivals, departures, and pre-boarding information via the public address system
  • Communicate with our customers to keep them constantly informed
  • Offer ancillary products to our customers such as "even more speed" and "even more space"
  • Coordinate various duties with coworkers and other departments to ensure proper handling of customers
  • Help prepare aircraft cabin for customer boarding and departure, which includes cleaning of seats, seat-pockets, gallies, lavatories and floor
  • Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.
  • Assist customers with special needs, e.g. customers who need assistance in boarding
  • Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)
  • Other duties as assigned

Minimum Experience and Qualifications:
  • High School Diploma or General Education Development (GED) Diploma
  • At least eighteen (18) years old
  • One (1) year of customer service or sales experience
  • Strong interpersonal and listening skills
  • Complete fluency in written and spoken English
  • Candidates must complete an assessment that evaluates the job qualifications/characteristics of Adaptability, Customer Service, and Safety Orientation using AI- or statistically-based scoring
  • Must be able to adhere to JetBlue Uniform Policy Manual Standards
  • Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
  • Experience using a mouse, computer, keyboard and basic word processing, email and office applications
  • Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
  • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
  • Experience performing under pressure and within fixed time constraints
  • Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways' insurance standards
  • Depending on location, may need to acquire and maintain a United States Customs Clearance
  • Available for occasional overnight travel (10%)
  • Able to make occasional trips to other locations for training or temporary assignment
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required, this position is not eligible for visa sponsorship
  • For internal candidates, good standing in attendance performance and safety

Preferred Experience and Qualifications:
  • Two (2) years of customer service, volunteer experience or sales experience
  • Knowledge of customer service principles and practices strongly
  • Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)
  • Previous airline experience
  • Bilingual skills

Crewmember Expectations:
  • Regular attendance and punctuality
  • Ability to work flexible hours including holidays/ weekends/ and overnight shifts
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:
  • Computer and other office equipment
  • Public Address System
  • Jet bridge and/or air stairs (customer enplaning/deplaning equipment)
  • Handheld radios
  • Free-standing computer kiosks used to identify and process customer reservations
  • Light Emitting Diode (LED) screens and signs

Work Environment:
  • Airport environment
  • Subject to weather and elevated noise levels within airports
  • Ability to stand for an extended period of time
  • Mandatory over-time may be required to cover irregular operations which occasionally cause extended work days

Physical Effort:
  • Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools.

Compensation:
  • The base pay for this role starts at $18.15 per hour. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

JetBlue Airways is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other legally protected basis.

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