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Jcpenney Customer Service Center Jobs (NOW HIRING)

Customer Service

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Servicing - Customer Care Specialist

Rochester, MI · On-site

$16/hr

High school diploma or equivalent. * 1+ year of experience in customer service, call center operations, mortgage servicing, banking, financial services, or a related field. * Experience handling a ...

New

Customer Service

Be Seen First

Servicing - Customer Care Specialist

Rochester, MI · On-site

$16/hr

High school diploma or equivalent. * 1+ year of experience in customer service, call center operations, mortgage servicing, banking, financial services, or a related field. * Experience handling a ...

New

Veolia

Service Center Supervisor

Kansas City, MO · On-site

They will act as the liaison between customer service, operations, and the support team and will be ... They will work with the Service Center Manager to ensure the location meets or exceeds ...

Veolia

Service Center Supervisor

Kansas City, MO · On-site

$68K/yr

They will act as the liaison between customer service, operations, and the support team and will be ... They will work with the Service Center Manager to ensure the location meets or exceeds ...

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Jcpenney Customer Service Center information

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How much do jcpenney customer service center jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for jcpenney customer service center in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a JCPenney Customer Service Center?

A JCPenney Customer Service Center job involves assisting customers with inquiries, orders, returns, and account-related issues. Employees in this role communicate through phone, email, or chat to provide support and ensure customer satisfaction. Strong problem-solving, communication, and multitasking skills are essential. This position may also require handling escalations, processing refunds, and guiding customers through JCPenney policies and services.

What does a typical day look like for someone working at the JCPenney Customer Service Center?

A typical day at the JCPenney Customer Service Center involves handling incoming calls, emails, or chats from customers seeking assistance with orders, returns, product information, or store services. Team members work closely with supervisors and colleagues to resolve customer concerns while following established procedures and policies. The environment is fast-paced, and you may switch between tasks and different types of customer interactions throughout your shift. Collaboration with other departments, such as shipping or billing, is common to fully address customer needs, and ongoing training is provided to keep skills sharp and up-to-date.

What are the key skills and qualifications needed to thrive in the JCPenney Customer Service Center position, and why are they important?

To thrive in a JCPenney Customer Service Center role, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is often required, and some positions may prefer prior retail or call center experience. Patience, active listening, and a customer-focused attitude are essential soft skills for delivering quality service. These attributes are critical to efficiently resolving customer inquiries, ensuring satisfaction, and maintaining JCPenney’s positive brand reputation.

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Jcpenney Customer Service Center jobs near you
Infographic showing various Jcpenney Customer Service Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Customer Service Center Associate (79.26)

American States Water Company

San Dimas, CA • On-site

$23.28 - $37.36/hr

Full-time

Posted 9 days ago

Job description

Customer Service Center Associate (79.26)
Location SAN DIMAS, CA (Via Verde)
Job Code 79.26
Pay range $23.28 - $37.36 Hourly

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