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Jcpenney Customer Service Center Jobs (NOW HIRING)

Ntta

$58K - $76K/yr

The Customer Service Supervisor leads daily operations across multiple customer service channels, including Call Center, Front Counter, and Back Office Support, ensuring consistent, high-quality ...

Carrier

Customer Service Centre Agent

Neeses, SC · On-site

$24K - $49K/yr

As a Customer Service Centre Agent you will be responsible for: * To complete all daily administration within our Depot network to a high standard including on-hires, off hires & exchanges. * To be ...

Polly Food Service Inc

Service Center

Jackson, MI · On-site

$14.75 - $18/hr

Service Center Clerk Department: Front-End / Customer Service Reports To: Front-End Manager or Store Manager Position Summary: The Service Center Clerk is responsible for providing friendly ...

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How much do jcpenney customer service center jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for jcpenney customer service center in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a JCPenney Customer Service Center?

A JCPenney Customer Service Center job involves assisting customers with inquiries, orders, returns, and account-related issues. Employees in this role communicate through phone, email, or chat to provide support and ensure customer satisfaction. Strong problem-solving, communication, and multitasking skills are essential. This position may also require handling escalations, processing refunds, and guiding customers through JCPenney policies and services.

What does a typical day look like for someone working at the JCPenney Customer Service Center?

A typical day at the JCPenney Customer Service Center involves handling incoming calls, emails, or chats from customers seeking assistance with orders, returns, product information, or store services. Team members work closely with supervisors and colleagues to resolve customer concerns while following established procedures and policies. The environment is fast-paced, and you may switch between tasks and different types of customer interactions throughout your shift. Collaboration with other departments, such as shipping or billing, is common to fully address customer needs, and ongoing training is provided to keep skills sharp and up-to-date.

What are the key skills and qualifications needed to thrive in the JCPenney Customer Service Center position, and why are they important?

To thrive in a JCPenney Customer Service Center role, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is often required, and some positions may prefer prior retail or call center experience. Patience, active listening, and a customer-focused attitude are essential soft skills for delivering quality service. These attributes are critical to efficiently resolving customer inquiries, ensuring satisfaction, and maintaining JCPenney’s positive brand reputation.

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Jcpenney Customer Service Center jobs near you
Infographic showing various Jcpenney Customer Service Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Customer Service Center Representative

Broadway Bank

San Antonio, TX • On-site

$14 - $18/hr

Full-time

Re-posted 18 days ago

Job description

Why Broadway Bank:

We are one of the largest independently owned banks in Texas with offerings in personal and private banking, wealth management, business banking and mortgage lending.

Purpose of the Position:

Acts as the inbound pointof sales and service for the Customer Service Center and offers bank productsand services to existing and prospective customers. This includes workingtowards achieving specific individual and call center goals. Works to servicecustomers in accordance with the Broadway Bank experience and ensurescompliance with all applicable bank policies, procedures, state laws andfederal regulations.

Key Accountabilities:

  • Answers incoming calls by effectively communicating with existing and prospective customers through profiling to uncover financial needs.
  • Demonstrate skills in acquiring, expanding and retaining customers and refer customers to the appropriate line of business partner.
  • Participate in call center campaign activities.
  • Deliver the distinctive customer experience aligned with the Broadway Bank Mission, Vision and Values.
  • Performs outbound or follow-up calls to existing and prospective customers and works toward a first call resolution process.
  • Maintain an effective level of product and program knowledge.
  • Process a variety of routine and complextransactions for call center customers including transfers, loan payments,account research, maintenance and reconciliation. Role will also includedisclosing the availability of funds based on pending transactions, researchand reporting in determining fraudulent account activity, retrieving andreviewing legal documents and including account retention all in a timelymanner.
  • Ensuresall customer transactions are processed in compliance with operational,technical and regulatory requirements and that all security procedures areconsistently followed. 
  • Complete documentation necessary to maintain open or closed deposit accounts and process loan applications.
  • Performs other duties as assigned.
  • Performance Measurements
    • Individual Sales Activity and Productions Goals
    • Call Center Five Star Goals
    • Call Quality
    • Adherence to Schedule within the Calabrio Scheduling software
    • Attain Certification on Bank Products and Services
    • Attain Certification on Regulatory training job requirements

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