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Assistant Jcpenney Customer Service Center Jobs (NOW HIRING)

JCPenney

Assistant Merchandise Manager

Metairie, LA · On-site

$43K/yr

Customer Service and Sales - Models, coaches, and holds team accountable for outstanding customer ... To achieve success at JCPenney, a manager will possess the following competencies: * Prioritizes ...

JCPenney

Assistant Merchandise Manager

Orlando, FL · On-site

$43K/yr

Customer Service and Sales - Models, coaches, and holds team accountable for outstanding customer ... To achieve success at JCPenney, a manager will possess the following competencies: * Prioritizes ...

Veolia

Service Center Supervisor

Kansas City, MO

Will act with urgency to resolve customer issues to maintain high service level and assist in growing the business at their service center. Operational Excellence * Communicates continual improvement ...

JCPenney

Cashier - Prien Lake Mall

Lake Charles, LA · On-site

$12 - $15/hr

Customer Service & Sales - Greets and assists customers while providing excellent customer service ... Actively and enthusiastic engages customer while working to resolve problems and assist with credit ...

JCPenney

Cashier - Sunrise Mall

Brownsville, TX · On-site

$12 - $15/hr

Customer Service & Sales - Greets and assists customers while providing excellent customer service ... Actively and enthusiastic engages customer while working to resolve problems and assist with credit ...

JCPenney

Merchandise Assistant Jewlery

Dallas, TX · On-site

$20/hr

JCPenney is the shopping destination for diverse, working American families. With inclusivity at ... The Company and its 50,000 associates worldwide serve customers where, when, and how they want to ...

JCPenney

Operations Associate - North East Mall

Hurst, TX · On-site

$12 - $15/hr

Customer Service - You're maneuvering around the store at a fast pace, working with all the latest ... When merchandise is getting low, you assist your sales floor peers and leaders by pulling and ...

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How much do assistant jcpenney customer service center jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for assistant jcpenney customer service center in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.

What is the difference between Assistant Jcpenney Customer Service Center vs Customer Service Associate?

AspectAssistant Jcpenney Customer Service CenterCustomer Service Associate
Required CredentialsHigh school diploma; training provided by JcpenneyHigh school diploma; on-the-job training
Work EnvironmentCall centers, customer support officesRetail stores, customer service counters
Employer & IndustryJcpenney retail chain, customer service industryVarious retail stores, customer service roles
Common Search & ComparisonYesYes

The Assistant Jcpenney Customer Service Center primarily handles customer inquiries via phone or online, working in call centers. In contrast, Customer Service Associates work directly in retail stores assisting customers face-to-face. Both roles require similar credentials but differ mainly in work environment and daily tasks.

What does JCPenney pay an hour?

The Assistant JCPenney Customer Service Center typically pays around $10 to $12 per hour, depending on location and experience. Starting wages may vary, and employees often receive additional benefits such as employee discounts and flexible scheduling.

Does JCPenney pay every 2 weeks?

Assistant Jcpenney Customer Service Center employees are typically paid on a biweekly basis, meaning every two weeks. This pay schedule is common for retail positions and helps ensure consistent compensation for employees working in customer service roles.

What is the minimum pay at JCPenney?

The minimum pay for an Assistant JCPenney Customer Service Center employee typically aligns with the federal or state minimum wage, which varies by location but is generally around $7.25 to $15 per hour. Starting pay may be slightly higher depending on experience and local labor laws, and employees often receive additional benefits such as employee discounts and flexible schedules.

How hard is it to get hired at JCPenney?

Getting hired as an Assistant at JCPenney Customer Service Center typically involves submitting an application online or in-store, followed by an interview process. Candidates should demonstrate good communication skills, customer service experience, and availability for flexible hours; the hiring process is generally straightforward but competitive depending on location and position needs.
What cities are hiring for Assistant Jcpenney Customer Service Center jobs? Cities with the most Assistant Jcpenney Customer Service Center job openings:
What are the most commonly searched types of Jcpenney Customer Service Center jobs? The most popular types of Jcpenney Customer Service Center jobs are:
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Assistant Jcpenney Customer Service Center jobs near you

Assistant Merchandise Manager

JCPenney

Metairie, LA • On-site

$43K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

JCPenney rating

5.6

Company rating: 5.6 out of 10

Based on 676 frontline employees who took The Breakroom Quiz

14th of 21 rated department stores

Job description

Overview
ASM Merchandise
As the Assistant Manager of Merchandise, you will contribute to profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates, and executing sales building programs to enhance the customer experience through driving performance standards.
Primary Responsibilities:
  • Merchandise Execution - Owns in-stock levels through merchandise replenishment activities. Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store
  • Customer Service and Sales- Models, coaches, and holds team accountable for outstanding customer service. Oversees the Manager on Duty program to ensure that associates are actively engaged, and customers are serviced appropriately.
  • Omnichannel - Supports Omnichannel initiatives to further drive sales and customer service. Owns the training and coaching on all Omnichannel initiatives and processes
  • Specialty Businesses: Responsible for driving sales growth in Fine jewelry, Window & Mattress business by leading and engaging associates. Owns the planning and execution of special events within specialty businesses.
  • Team Development - Partners with store management team to source and hire store talent for hourly positions. Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues.
  • Performance Standards - Consistently meets established performance standards; including but not limited to shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments:
To achieve success at JCPenney, a manager will possess the following competencies:
  • Prioritizes Customers: Puts customer needs first and prioritizes what matters most to them. Identifies and removes barriers to provide excellent service and experiences.
  • Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs.
  • Produces Results: Demonstrates a sense of urgency to act decisively and quickly while establishing aggressive goals and takes appropriate risks to achieve results.
  • Works Collaboratively:Collaborates cross-functionally by sharing information, seeking input from diverse perspectives, and working towards shared goals.
  • Work experience- Minimum of 2 years retail leadership experience
  • Education- bachelor's degree or equivalent work experience

What you get:
Eligible for bonus under the Management Incentive Plan.
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.myjcpbenefits.com
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2024, JCPenney celebrates 122 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.
Pay Range
USD $43,400.00 - USD $62,000.00 /Yr.

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