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Marsden Services

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Janitorial Account Manager

Cleveland, OH · On-site

Position Summary The Account Manager oversees a janitorial team executing a high level of customer care for a single client location in the Cleveland area. The Account Manager oversees all daily ...

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Janitorial Account Manager information

See salary details

$26.5K

$47.3K

$68.5K

How much do janitorial account manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for janitorial account manager in the United States is $47,263.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What is a janitorial account manager?

A Janitorial Account Manager is responsible for overseeing cleaning services for commercial or institutional clients. They act as the main point of contact between clients and the cleaning company, ensuring that service standards are met and client needs are addressed. Their duties include managing cleaning staff, handling client communications, resolving issues, inspecting job sites, and ensuring compliance with safety and quality standards. They also help manage budgets, supplies, and sometimes participate in business development by seeking new contracts.

What does a janitorial account manager do?

The janitorial account manager works to ensure that the janitors in a workplace provide quality service and meet the needs of the client. Your duties in this job include working to schedule cleaning and sourcing the necessary supplies to complete the required janitorial assignments. You may inspect the work of the janitorial staff to ensure it meets the client’s expectations. You may also have customer service responsibilities such as communicating with the client to ensure they are happy with the service your team provides. You may plan and provide training or direction for your cleaners if needed.

What are the key skills and qualifications needed to thrive as a janitorial account manager?

To thrive as a Janitorial Account Manager, you need strong organizational skills, knowledge of facility cleaning standards, and experience in account management, often supported by a background in facilities management or business. Familiarity with scheduling software, budgeting tools, and quality assurance systems is typically required. Outstanding communication, leadership, and problem-solving abilities help you manage teams and build lasting client relationships. These skills are essential for delivering consistent service quality, retaining clients, and efficiently managing operations in a competitive environment.

What are some typical challenges faced by janitorial account managers, and how can they be effectively addressed?

Janitorial Account Managers often encounter challenges such as balancing client expectations with operational capabilities, managing a diverse team across multiple sites, and ensuring consistent quality of service. To address these challenges, strong communication with clients and staff is essential, as well as effective scheduling and regular site inspections. Utilizing technology for tracking performance and maintaining open feedback channels can help identify issues early and foster continuous improvement.

What is the difference between Janitorial Account Manager vs Janitorial Supervisor?

AspectJanitorial Account ManagerJanitorial Supervisor
CredentialsTypically requires experience in janitorial services, customer service skills, and sometimes certifications in cleaning standardsUsually needs experience in cleaning operations and supervisory skills; certifications are less common
Work EnvironmentManages client accounts, coordinates cleaning teams, and handles administrative tasksOversees daily cleaning operations, supervises cleaning staff on-site
Employer & Industry UsageCommonly employed by janitorial service companies to manage client relationshipsFound within cleaning crews, often employed directly by facilities or cleaning companies

The main difference is that a Janitorial Account Manager focuses on client relationships and administrative management, while a Janitorial Supervisor oversees daily cleaning operations and staff on-site. Both roles require cleaning industry experience, but the Account Manager emphasizes customer service and account growth, whereas the Supervisor concentrates on operational execution.

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The top searched job categories for Janitorial Account Manager jobs are:

Janitorial Account Manager jobs near you
Infographic showing various Janitorial Account Manager job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $47,263 per year, or $22.7 per hour.

Janitorial Account Manager

Cushman & Wakefield

Concord, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 28 days ago

Key responsibilities

  • Manage and oversee airport janitorial cleaning services, including directing daily activities of janitorial staff.

  • Conduct inspections, enforce quality and customer service standards, and address quality and service issues.

  • Manage facility budgeting, inventory supplies and equipment, and ensure compliance with safety and environmental regulations.

Cushman & Wakefield rating

7.4

Company rating: 7.4 out of 10

Based on 159 frontline employees who took The Breakroom Quiz

113th of 209 rated real estate companies

Job description

Job TitleJanitorial Account ManagerJob Description SummaryWe are looking for an Account Manager who will have ownership and accountability to directly manage airport janitorial cleaning services.
Directs janitorial staff to ensure clean, orderly, and attractive conditions of establishment by performing the following duties personally or through subordinate supervisors.Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Overall supervision of personnel including staffing, employee relations, evaluations, recruitment, training, payroll, and related matters.
  • Makes decisions regarding hiring, discipline and termination, subject to the review of the site manager and Human Resources.
  • Direct the daily activities of all C&W Services janitorial/housekeeping employees.
  • Promotes housekeeping quality initiatives by conducting inspections; gaining feedback from meetings; enforcing quality and customer service standards; analyzing and resolving quality and customer service issues.
  • Financial oversight managing annual budget.
  • Manage facility budgeting process to ensure appropriate and timely preparation. Work with established constraints and facility conditions and report on variances when applicable.
  • Ensure that all work performed under his/her supervision is done in a timely and cost effective manner according to the applicable codes.
  • Establish and implement periodic schedules and procedures for the janitorial program.
  • Ensure that all facilities under his/her responsibility are safe and comply with all federal, state, and local laws.
  • Ensure that environmental procedures and issues are being implemented through the direction of the customer's environmental specialist representative.
  • Inventories supplies and equipment.
  • Investigates new and improved cleaning instruments and methods.
  • Special projects and other related duties as requested and needed.
  • Organize and develop short and long term goals and objectives.

Qualifications/Requirements:

  • Must be fluent in English and Spanish.
  • Have at least three years of cleaning contract management experience within the last five years in an airport environment.(preferred)
  • Experience managing 10-15 janitorial employees.
  • Work well in a high visibility environment.
  • Excellent oral and written communication skills
  • Proficiency with MS Office
  • Scheduling flexibility
  • Ability to stand and walk for extended periods of time and capable of extensive bending, stooping, stretching, pushing, and carrying.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 102,000.00 - $120,000.00

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or emailAccommodations@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: "C&W Services"

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