Itsm Expert Jobs (NOW HIRING)

Job Summary:
Spark Tek Inc is seeking a ServiceNow Platform ITSM Developer who will play a crucial role in IT Operations Management. The developer will coordinate and support the design, development, and implementation of ServiceNow solutions, ensuring they meet federal standards and business requirements.
Responsibilities:
• Lead the design, development, and implementation of ServiceNow solutions in alignment with federal government requirements and standards
• Building solution in ServiceNow for any modules like, ITSM, Portal, Catalog, HR Module, ITBM, SOC & GRC etc.
• Should have working experience in portal development in ServiceNow.
• Good knowledge on adding multiple pages and adding widgets on portal in ServiceNow
• Should be able to build custom widgets as per the need for each requirement
• Should have knowledge on the domain separation and how portals and catalogues will work for domain separated instance.
• Establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes.
• Ability to define and design Configuration management standards for the technology
• Ability to automate major processes
• Interfaces with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring and implementation of solutions.
• Develop and maintain documentation related to ServiceNow architecture, design decisions, configurations, and integrations
• Conduct code reviews and provide guidance to development teams to ensure adherence to best practices and standards
• Stay abreast of ServiceNow updates, releases, and emerging technologies to drive continuous improvement and innovation within the platform
• Collaborate with security teams to ensure ServiceNow solutions meet federal government security requirements and comply with relevant regulations such as FISMA, NIST, and FedRAMP
• Assist in troubleshooting and resolving complex technical issues related to ServiceNow implementations
• Advocate/champion ServiceNow's advisory and expert services best practices and industry use cases with clients
• Define solutions across the platform that align to out of the box capabilities
Qualifications:
Required:
• Bachelor's degree in computer science, Information Technology or related discipline
• Minimum 6+ yrs of experience in ServiceNow development
• Knowledge on Custom application development
• Excellent coder using Java, JavaScript's, Angular JS, HTML, CSS, Bootstrap framework
• Well versed with data exchange formats like JSON, XML
• Knowledge on writing business rule, Script includes, Email Notifications
• Knowledge on Server side and client side scripting in ServiceNow
• Knowledge on workflow build or modify workflows based on client requirements
• Knowledge on Incident, Change, Requests, Catalogs & Tasks
• Knowledge on building Catalogs, variable sets, Client scripts, UI Policies, UI Actions and ACL
• Debugging skill along with coding skills
• Architect, configure, and customize ServiceNow applications/modules such as Incident Management, Change Management, Service Catalog, and CMDB
• Knowledge on configuration management field and ability to complete difficult and complex assignments
• Experience in ServiceNow Discovery & Service Mapping
• Provide expertise in integrating ServiceNow with other systems and applications within the federal government ecosystem
• Basic networking skills: Knowledge of Infrastructure / Networking, Networking Protocols, WMI, Subnet masks, SNMP etc.
• Customer service and communication skills: Ability to work graciously with users while resolving their issues
• Trusted advisor to executives and facilitate customer success from strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies
• Management consulting experience with ability to travel up to 25%
• Minimum 5 to 7+ years of ServiceNow ITSM Developer Experience is required
• Meet and maintain the requirements to work in a FedRAMP environment OR Complete disconnected environment (i.e. undergo a background screening, reside on U.S. soil, and prove status as a U.S. Citizen, U.S. National, or a U.S. Person)
• Federal clearance required (TS/SCI)
Preferred:
• Enterprise Architect certification preferred (Togaf, IT4IT, etc)
• Cloud platform certification(s) preferred
• Familiarity with Enterprise Workflow Platform
Company:
Spark Tek Inc offers IT solutions and consultancy services, specializing in IT services and consulting for various industries. Founded in 2021, the company is headquartered in Farmers Branch, USA, with a team of 51-200 employees. The company is currently Growth Stage.