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Itsm Consultant Jobs (NOW HIRING)

Sidram Technologies

ITSM Consultant

Boston, MA · On-site

ITSM Consultant Location: Boston, MA - Onsite We are looking for an ITSM Specialist with hands-on experience in ManageEngine and/or ServiceChannel platforms. The ideal candidate will be responsible ...

Sidram Technologies

ITSM Consultant

Boston, MA · On-site

ITSM Consultant Location: Boston, MA - Onsite We are looking for an ITSM Specialist with hands-on experience in ManageEngine and/or ServiceChannel platforms. The ideal candidate will be responsible ...

GuideVision group

NY · On-site

$90 - $120/hr

GuideVision group is seeking an experienced Senior ServiceNow/ITSM Consultant to drive the successful customization of the ServiceNow platform for prestigious enterprise customers. The ideal ...

Servicerocket

Itsm Atlassian Consultant

Iowa, LA · On-site

$90 - $130/hr

As part of our Crew Member ITSM Atlassian Consultant program, you bring specialized knowledge and hands-on expertise to ensure the technical success of platform administration and operations ...

Spearheadtech

WI · On-site

$140 - $220/hr

Requirements EngagementOverview Senior IT Service Management (ITSM) consultant from a systems integratorto assess, structure, and mature our ITSM practice. This is not a staffaugmentation role. We ...

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GuideVision group

NY · On-site

$90 - $120/hr

We are looking for an experienced Senior ServiceNow/ITSM Consultant who will be responsible for successful implementation and customization of ServiceNow platform for prestigious enterprise customers.

FAVARH

Service Management Consultant

Charleston, SC · On-site

The ITSM Consultant is a senior practitioner responsible for the effective operation, governance, measurement, and continual improvement of assigned enterprise IT Service Management processes. The ...

FAVARH

Service Management Consultant

Hartford, CT · On-site

The ITSM Consultant is a senior practitioner responsible for the effective operation, governance, measurement, and continual improvement of assigned enterprise IT Service Management processes. The ...

Peraton

ServiceNow ITSM & AI Solutions Consultant

$112K - $179K/yr

The ServiceNow ITSM & AI Solutions Consultant is an individual contributor supporting program and functional leads across the ServiceNow ITSM modules (Incident, Problem, Knowledge, and Service ...

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Itsm Consultant information

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How much do itsm consultant jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for itsm consultant in the United States is $49.72, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $62.50 per hour, depending on experience, location, and employer.

What is the role of an ITSM consultant?

An ITSM consultant specializes in designing, implementing, and improving IT Service Management processes based on frameworks like ITIL. They analyze organizational needs, recommend best practices, and often assist with tools and certifications to optimize IT service delivery and support. Their role involves collaboration with IT teams to ensure efficient and effective IT services.

What is ITSM consulting?

ITSM consulting involves advising organizations on implementing and managing Information Technology Service Management processes based on frameworks like ITIL. ITSM consultants help improve service delivery, optimize IT operations, and often utilize tools such as ServiceNow or BMC to align IT services with business goals.

What are the key skills and qualifications needed to thrive as an ITSM Consultant?

To thrive as an ITSM Consultant, you need in-depth knowledge of IT service management frameworks (such as ITIL), strong analytical abilities, and experience with process improvement in IT environments. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Cherwell, and certifications like ITIL Foundation, are highly valued in this role. Excellent communication, problem-solving, and stakeholder management skills help set top consultants apart. These qualifications are essential for successfully designing, implementing, and optimizing ITSM processes that align IT services with business goals.

What are some common challenges faced by ITSM Consultants, and how do they typically overcome them?

ITSM Consultants often encounter challenges such as resistance to change within organizations, complex legacy IT environments, or misalignment between IT and business objectives. Successful consultants address these challenges by conducting thorough assessments, facilitating stakeholder workshops, and providing tailored solutions that prioritize both technical and organizational needs. Collaboration and effective communication with cross-functional teams are critical for helping clients adopt new processes and tools. Over time, this experience builds strong problem-solving skills and positions consultants for career advancement into roles like ITSM Lead, Solution Architect, or IT Service Delivery Manager.

What does an ITSM Consultant do?

An ITSM (IT Service Management) Consultant helps organizations improve their IT service delivery by implementing best practices, processes, and frameworks like ITIL. They assess current IT operations, recommend improvements, and guide the adoption of tools and workflows to enhance efficiency and customer satisfaction. Their role often involves process optimization, tool configuration, and staff training to ensure IT services align with business goals.

More about Itsm Consultant jobs
What are the most commonly searched types of Itsm Consultant jobs? The most popular types of Itsm Consultant jobs are:
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Itsm Consultant jobs near you
Infographic showing various Itsm Consultant job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 7% Part Time, and 5% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $103,425 per year, or $49.7 per hour.

ITSM Consultant

Sidram Technologies

Boston, MA • On-site

Contractor

Re-posted 18 days ago

Job description

Hi ,

This is Rachael from SidRam Tech, We have an urgent position  ITSM Consultant @ Boston, MA - Onsite

Job Title: ITSM Consultant

Location: Boston, MA - Onsite

 

Job Description:

 

We are looking for an ITSM Specialist with hands-on experience in ManageEngine and/or ServiceChannel platforms. The ideal candidate will be responsible for managing IT service management processes, handling incidents and service requests, and ensuring smooth IT operations.

 

Key Responsibilities:

Administer and support ITSM tools like ManageEngine and/or ServiceChannel

Manage incident, problem, and change management processes

Monitor ticket queues and ensure timely resolution of issues

Configure workflows, SLAs, and automation within the ITSM platform

Collaborate with IT teams and business users for service improvements

Generate reports and maintain documentation for IT operations

 

Required Skills:

Experience with ManageEngine and/or ServiceChannel ITSM tools

Strong understanding of ITIL processes (Incident, Problem, Change Management)

Good troubleshooting and analytical skills

Excellent communication and stakeholder management abilities

Rachael

IT Services | Development | Staffing

URL: http:/www.sidramtech.com | 

Email: rachael@sidramtech.com

Direct: 4705239688

Led by 25+ Years of Industry Experience

 

 

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