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Itsm Consultant Jobs (NOW HIRING)

LTM

ServiceNow ITSM Manager

Manhattan, NY · On-site

$59.50 - $81.75/hr

LTM is seeking a ServiceNow ITSM Manager to lead the organization's ITSM capabilities with ... LTM is a worldwide technology consulting and digital solutions company that empowers businesses in ...

Deloitte

ITSM Process & Product Manager

Hermitage, TN · On-site

The ITSM Process & Product Manager will lead initiatives to improve ITSM practices, focusing on ... Company : Deloitte is a business consulting company that offers audit, consulting, financial ...

7 KINGS CODE

ServiceNow Developer (ITSM)

New York, NY · On-site

$59 - $81.25/hr

Looking for Visa Independent Consultants Job Title: ServiceNow Developer Location: NYC Hybrid Must ... Develop and enhance ITSM modules within ServiceNow. * Support and improve Ham Pro, Sam Pro, and ...

Deloitte

ITSM Process & Product Manager

Tampa, FL · On-site

The ITSM Process & Product Manager will lead initiatives to improve ITSM practices, focusing on ... Company : Deloitte is a business consulting company that offers audit, consulting, financial ...

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Job Title: Halo ITSM Developer Position Type: 6-Month Contract Hours: Full-Time (40 hours/week ... month consulting engagement with a major enterprise client. In this role, you will act as the ...

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Job Title: Halo ITSM Developer Position Type: 6-Month Contract Hours: Full-Time (40 hours/week ... month consulting engagement with a major enterprise client. In this role, you will act as the ...

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Job Title: Halo ITSM Developer Position Type: 6-Month Contract Hours: Full-Time (40 hours/week ... month consulting engagement with a major enterprise client. In this role, you will act as the ...

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How much do itsm consultant jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for itsm consultant in the United States is $49.72, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $62.50 per hour, depending on experience, location, and employer.

What is the role of an ITSM consultant?

An ITSM consultant specializes in designing, implementing, and improving IT Service Management processes based on frameworks like ITIL. They analyze organizational needs, recommend best practices, and often assist with tools and certifications to optimize IT service delivery and support. Their role involves collaboration with IT teams to ensure efficient and effective IT services.

What is ITSM consulting?

ITSM consulting involves advising organizations on implementing and managing Information Technology Service Management processes based on frameworks like ITIL. ITSM consultants help improve service delivery, optimize IT operations, and often utilize tools such as ServiceNow or BMC to align IT services with business goals.

What are the key skills and qualifications needed to thrive as an ITSM Consultant?

To thrive as an ITSM Consultant, you need in-depth knowledge of IT service management frameworks (such as ITIL), strong analytical abilities, and experience with process improvement in IT environments. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Cherwell, and certifications like ITIL Foundation, are highly valued in this role. Excellent communication, problem-solving, and stakeholder management skills help set top consultants apart. These qualifications are essential for successfully designing, implementing, and optimizing ITSM processes that align IT services with business goals.

What are some common challenges faced by ITSM Consultants, and how do they typically overcome them?

ITSM Consultants often encounter challenges such as resistance to change within organizations, complex legacy IT environments, or misalignment between IT and business objectives. Successful consultants address these challenges by conducting thorough assessments, facilitating stakeholder workshops, and providing tailored solutions that prioritize both technical and organizational needs. Collaboration and effective communication with cross-functional teams are critical for helping clients adopt new processes and tools. Over time, this experience builds strong problem-solving skills and positions consultants for career advancement into roles like ITSM Lead, Solution Architect, or IT Service Delivery Manager.

What does an ITSM Consultant do?

An ITSM (IT Service Management) Consultant helps organizations improve their IT service delivery by implementing best practices, processes, and frameworks like ITIL. They assess current IT operations, recommend improvements, and guide the adoption of tools and workflows to enhance efficiency and customer satisfaction. Their role often involves process optimization, tool configuration, and staff training to ensure IT services align with business goals.

More about Itsm Consultant jobs
What are the most commonly searched types of Itsm Consultant jobs? The most popular types of Itsm Consultant jobs are:
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Itsm Consultant jobs near you
Infographic showing various Itsm Consultant job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 7% Part Time, and 5% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $103,425 per year, or $49.7 per hour.

ServiceNow ITSM Business Process Consultant (357)

iTech AG

Arlington, VA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

OVERVIEW
iTech AG is seeking an experienced IT Service Management (ITSM) Business Process Consultant (BPC) to lead delivery for an ITSM implementation initiative, a critical phase of a large-scale transformation to establish and mature a centralized IT service management program across the enterprise.
This individual will serve as the primary client-facing lead, accountable for driving implementation, aligning stakeholders, and ensuring high-quality, actionable outputs that enable downstream deployment of ITSM processes, tooling, and governance.

ROLES AND RESPONSIBILITIES

  • Serve as the primary point of accountability for SOW delivery
  • Establish and manage engagement governance, cadence, and reporting
  • Build strong relationships with client leadership and key ITSM stakeholders across the organization
  • Lead executive communications, including steering committees and status reporting
  • Lead end-to-end ITSM implementation activities across multiple business units and technology teams
  • Facilitate workshops to capture:
    • Current-state service management processes (incident, problem, change, request fulfillment)
    • Variations across teams and departments (operational, data, compliance)
  • Pain points, gaps, and optimization opportunities
  • Define future-state ITSM process frameworks aligned to target platform and tooling capabilities
  • Develop standardization and harmonization recommendations across service domains and business units
  • Coordinate across diverse stakeholders including:
    • IT operations, infrastructure, and service desk teams
    • Business unit owners and end-user representatives
    • Compliance, security, and audit stakeholders
  • Drive alignment on common vs. business-unit-specific ITSM requirements
  • Identify risks, dependencies, and organizational change impacts
  • Own quality and completion of all implementation outputs, including:
    • Process maps (current/future state)
    • ITSM requirements documentation
    • Gap analysis and recommendations
    • Executive summaries and decision materials
  • Ensure deliverables are clear, actionable, and implementation-ready
  • Provide direction and oversight to BA/BPC resources
  • Delegate and manage workstreams while ensuring consistency and quality
  • Review and refine deliverables produced by supporting team members
  • Align ITSM implementation outputs with the broader IT transformation roadmap
  • Partner with technology and architecture teams to ensure feasibility and integration with existing CMDB, ITAM, and service management tooling
  • Support transition into design, configuration, and deployment phases
  • Other duties as assigned
MINIMUM QUALIFICATIONS
  • 5+ years of experience in consulting, business analysis, or IT service management
  • Proven experience leading workstreams or engagements in complex, matrixed environments
  • Strong background in ITSM process implementation and transformation
  • Experience collaborating with diverse stakeholders across business and IT functions
  • Demonstrated ability to facilitate workshops and drive stakeholder alignment
  • Excellent communication skills, including executive-level presentation ability
EDUCATION AND CERTIFICATIONS
  • Bachelor’s degree
PREFERRED QUALIFICATIONS
  • Experience supporting greenfield implementations
  • ServiceNow CIS-ITSM
  • ServiceNow CSA
iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.
iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to reasonableaccommodations@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.