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Itsm Consultant Jobs (NOW HIRING)

Momento USA

ITSM Tester @ Remote

Belmar, NJ · Remote

Momento USA is a global technology consulting, talent acquisition, and creative development firm that addresses clients' most pressing needs and challenges. We are currently looking for a ITSM Tester.

System One

Halo ITSM Developer

Salisbury, MD · Remote

$55 - $75/hr

Job Title: Halo ITSM Developer Position Type: 6-Month Contract Hours: Full-Time (40 hours/week ... month consulting engagement with a major enterprise client. In this role, you will act as the ...

Capgemini

NY · On-site

$90 - $120/hr

# ServiceNow Consultant (ITSM/Enterprise Workflows)Katowice, Opole, Gdańsk, Lublin, Kraków, Poznań, Warszawa, WrocławApply for this job* Permanent* Experienced Professionals* SaaS Solutions* ID ...

Momento USA

ServiceNow ITSM Developer @ Remote

Belmar, NJ · Remote

$55.25 - $76/hr

Momento USA is a global technology consulting, talent acquisition, and creative development firm ... Role: ServiceNow ITSM Developer Location: Remote Long Term Contract W2 Position Job Spec ...

TiTANS Consulting

WI · On-site

$90 - $120/hr

Momenteel zijn de modules ITSM, HRSD en CSM operationeel. De consultant zal meedraaien in een bestaand ESM-team van twee interne medewerkers. Het is geen managementprofiel, maar de rol vereist wél ...

E*Pro, Inc.

ITSM Reporting Analyst

Alpharetta, GA · On-site

Pro Consulting service offerings include contingent Staff Augmentation of IT professionals ... ITSM Reporting Ananlyst Location : Alpharetta, GA Job Type : Permanent Full Time Description:

Maximus

ITSM Tools Analyst

VA · On-site +1

The ITSM Tools Analyst will support IT Asset Management (ITAM), Software Asset Management (SAM ... Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS140, T2, Band 5 Job ...

Maximus

ITSM Tools Analyst

VA · On-site +1

The ITSM Tools Analyst will support IT Asset Management (ITAM), Software Asset Management (SAM ... Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS140, T2, Band 5 Job ...

Stem Xpert

ITSM Project Manager

Bannockburn, IL · On-site

It also offers outsourcing, consulting, recruitment, career transition, and vendor management ... ITSM Project Manager Location: 100% onsite in Bannockburn, IL (northern Chicago). Duration: at ...

ProSidian Consulting

ITSM Test Engineer

Washington, DC · On-site

Learn More About ProSidian Consulting at www.ProSidian.com. ProSidian Seeks a ITSM (Information ... Technology Service Management) Test Engineer to support an engagement for an American scientific ...

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Itsm Consultant information

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How much do itsm consultant jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for itsm consultant in the United States is $49.72, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $62.50 per hour, depending on experience, location, and employer.

What is the role of an ITSM consultant?

An ITSM consultant specializes in designing, implementing, and improving IT Service Management processes based on frameworks like ITIL. They analyze organizational needs, recommend best practices, and often assist with tools and certifications to optimize IT service delivery and support. Their role involves collaboration with IT teams to ensure efficient and effective IT services.

What is ITSM consulting?

ITSM consulting involves advising organizations on implementing and managing Information Technology Service Management processes based on frameworks like ITIL. ITSM consultants help improve service delivery, optimize IT operations, and often utilize tools such as ServiceNow or BMC to align IT services with business goals.

What are the key skills and qualifications needed to thrive as an ITSM Consultant?

To thrive as an ITSM Consultant, you need in-depth knowledge of IT service management frameworks (such as ITIL), strong analytical abilities, and experience with process improvement in IT environments. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Cherwell, and certifications like ITIL Foundation, are highly valued in this role. Excellent communication, problem-solving, and stakeholder management skills help set top consultants apart. These qualifications are essential for successfully designing, implementing, and optimizing ITSM processes that align IT services with business goals.

What are some common challenges faced by ITSM Consultants, and how do they typically overcome them?

ITSM Consultants often encounter challenges such as resistance to change within organizations, complex legacy IT environments, or misalignment between IT and business objectives. Successful consultants address these challenges by conducting thorough assessments, facilitating stakeholder workshops, and providing tailored solutions that prioritize both technical and organizational needs. Collaboration and effective communication with cross-functional teams are critical for helping clients adopt new processes and tools. Over time, this experience builds strong problem-solving skills and positions consultants for career advancement into roles like ITSM Lead, Solution Architect, or IT Service Delivery Manager.

What does an ITSM Consultant do?

An ITSM (IT Service Management) Consultant helps organizations improve their IT service delivery by implementing best practices, processes, and frameworks like ITIL. They assess current IT operations, recommend improvements, and guide the adoption of tools and workflows to enhance efficiency and customer satisfaction. Their role often involves process optimization, tool configuration, and staff training to ensure IT services align with business goals.

More about Itsm Consultant jobs
What are the most commonly searched types of Itsm Consultant jobs? The most popular types of Itsm Consultant jobs are:
What states have the most Itsm Consultant jobs? States with the most job openings for Itsm Consultant jobs include:
What job categories do people searching Itsm Consultant jobs look for? The top searched job categories for Itsm Consultant jobs are:
Itsm Consultant jobs near you
Infographic showing various Itsm Consultant job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 7% Part Time, and 5% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $103,425 per year, or $49.7 per hour.

Halo ITSM Developer

System One Holdings, LLC

Salisbury, MD • On-site

$55 - $75/hr

Full-time, Contractor

Posted 26 days ago

Job description

Job Title: Halo ITSM Developer
Position Type: 6-Month Contract
Hours: Full-Time (40 hours/week)
Location: 100% Remote
Hourly Rate: $55-75 per hour
Position Overview
We are seeking a specialized Halo ITSM Developer for a critical, 6-month consulting engagement with a major enterprise client. In this role, you will act as the dedicated technical expert on the Service Desk team, focusing entirely on optimizing, configuring, and enhancing the HaloITSM platform.
The ideal candidate has deep, hands-on experience specifically building and modifying workflows within Halo to clear a backlog of request items and better align the platform with evolving business needs.
Please note: This role strictly requires specific, proven expertise with HaloITSM. Experience solely with competitor platforms (such as ServiceNow or Freshworks) will not be considered.
Key Responsibilities
  • Design, build, and optimize complex, automated workflows and IT service processes within the Halo ITSM platform.
  • Tackle a targeted list of business request items to improve service delivery speed and desk efficiency.
  • Customize Halo forms, fields, queues, and SLA matrices to match specific organizational logic.
  • Ensure the service desk tool seamlessly supports broader IT operations (Incident, Request, and Change management).

Required Qualifications
  • Must have direct, hands-on development and configuration experience with HaloITSM.
  • Strong understanding of core ITIL/ITSM methodologies (Incident Management, Service Request Fulfillment, etc.).
  • Proven ability to translate business requirements into clean, automated technical workflows.
  • Excellent communication skills to collaborate effectively with remote service desk teams and business stakeholders.
  • Ability to work autonomously in a fast-paced, full-time contract capacity.
#M1
Ref: #706-IT York

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