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Senior Itsm Consultant Jobs (NOW HIRING)

GuideVision group

NY · On-site

$90 - $120/hr

GuideVision group is seeking an experienced Senior ServiceNow/ITSM Consultant to drive the successful customization of the ServiceNow platform for prestigious enterprise customers. The ideal ...

GuideVision group

NY · On-site

$90 - $120/hr

We are looking for an experienced Senior ServiceNow/ITSM Consultant who will be responsible for successful implementation and customization of ServiceNow platform for prestigious enterprise customers.

Spearheadtech

WI · On-site

$140 - $220/hr

Requirements EngagementOverview Senior IT Service Management (ITSM) consultant from a systems integratorto assess, structure, and mature our ITSM practice. This is not a staffaugmentation role. We ...

New

FAVARH

Service Management Consultant

Charleston, SC

The ITSM Consultant is a senior practitioner responsible for the effective operation, governance, measurement, and continual improvement of assigned enterprise IT Service Management processes. The ...

FAVARH

Service Management Consultant

Hartford, CT · On-site

The ITSM Consultant is a senior practitioner responsible for the effective operation, governance, measurement, and continual improvement of assigned enterprise IT Service Management processes. The ...

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Senior Itsm Consultant information

See salary details

$40K

$117.8K

$205.5K

How much do senior itsm consultant jobs pay per year?

As of Aug 11, 2026, the average yearly pay for senior itsm consultant in the United States is $117,804.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $138,000.00 per year, depending on experience, location, and employer.

What is the difference between Senior Itsm Consultant vs Itsm Analyst?

AspectSenior Itsm ConsultantItsm Analyst
CertificationsITIL, ServiceNow certifications, PMP (optional)ITIL, ServiceNow certifications
Work EnvironmentClient-facing, consulting projects, strategic planningOperational support, incident management, process analysis
ResponsibilitiesDesigning ITSM solutions, leading implementations, advising clientsMonitoring ITSM processes, handling incidents, reporting

The main difference is that a Senior Itsm Consultant focuses on designing and implementing ITSM solutions and advising clients, while an Itsm Analyst handles day-to-day operational tasks like incident management and process monitoring. The Senior Itsm Consultant typically has more strategic responsibilities and client interaction, whereas the Itsm Analyst is more involved in operational support within organizations.

What are some common challenges faced by Senior ITSM Consultants when implementing new IT service management processes?

Senior ITSM Consultants often encounter challenges such as resistance to change from staff, integrating new processes with existing legacy systems, and aligning ITSM frameworks with unique business objectives. Successfully navigating these challenges requires strong stakeholder engagement, clear communication, and deep knowledge of ITSM best practices. Additionally, managing project timelines while ensuring compliance and quality standards can be demanding, making project management and adaptability crucial skills in this role.

What are the key skills and qualifications needed to thrive as a Senior ITSM Consultant?

To thrive as a Senior ITSM Consultant, you need deep knowledge of IT service management frameworks (such as ITIL), strong analytical abilities, and experience in process improvement, typically backed by relevant certifications like ITIL Expert or ITIL 4 Managing Professional. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Cherwell, as well as project management systems, is essential. Excellent communication, leadership, and stakeholder management skills help consultants drive change and build consensus across organizations. These capabilities are crucial for designing efficient IT processes, ensuring service quality, and leading successful organizational transformation.

What is a Senior ITSM Consultant?

Senior ITSM (IT Service Management) Consultants are experienced professionals who specialize in designing, implementing, and optimizing IT service management processes within organizations. They help businesses align their IT services with business goals by applying frameworks like ITIL, assessing current ITSM practices, and recommending improvements. Senior ITSM Consultants often lead projects, advise on best practices, and provide training to ensure IT services are efficient, reliable, and cost-effective.
What cities are hiring for Senior Itsm Consultant jobs? Cities with the most Senior Itsm Consultant job openings:
What are the most commonly searched types of Itsm Consultant jobs? The most popular types of Itsm Consultant jobs are:
What states have the most Senior Itsm Consultant jobs? States with the most job openings for Senior Itsm Consultant jobs include:
Senior Itsm Consultant jobs near you

Senior ServiceNow Consultant -- Drive ITSM & Custom Apps

GuideVision group

NY • On-site

$90 - $120/hr

Other

Posted 5 days ago

Job description

GuideVision group is seeking an experienced Senior ServiceNow/ITSM Consultant to drive the successful customization of the ServiceNow platform for prestigious enterprise customers. The ideal candidate will demonstrate proven experience with object-oriented programming and knowledge of IT Service Management and ITIL, alongside a strong command of English.

The role involves various responsibilities from coding and customizing the ServiceNow platform to communicating with customers and preparing proposals. The position offers a dynamic work environment with flexible hours and numerous employee benefits.

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