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Senior Itsm Consultant Jobs (NOW HIRING)

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Lead ITSM BPC

New York, NY · Remote

... Senior TCs on solution design; provide the business-value framing tying use cases to the hours ... Experience level: Principal -- 10+ years business process consulting with deep ServiceNow ...

Perfict

Sr. Software Engineer (ITSM)

Rocklin, CA · On-site

$127K - $168K/yr

Perfict is a company seeking a Senior Software Engineer (ITSM) to work in a collaborative ... Perfict Global is an IT consulting services provider, focused on providing innovative and ...

Beth Page tech

Senior BMC Helix Consultant

Houston, TX · On-site

We are seeking a highly skilled and experienced Senior BMC Helix Consultant to support the design, development, and maintenance of our enterprise ITSM solutions. * This temporary role is ideal for a ...

DivIHN

Senior ServiceNow GRC Consultant

Senior ServiceNow GRC Consultant Location: Remote Duration: 6 Months with possibility of extension ... ITSM, CMDB, Security Operations, and Vulnerability Re-sponse. * Connect to third-party tools ...

Valiantys

Senior Technical Consultant

$90K - $120K/yr

Job summary Valiantys is seeking a Senior Technical Consultant, who will be responsible for ... Proven experience (3-6 years) in ITSM, Agile, or digital transformation consulting. * Strong proven ...

Jolera

ServiceNow Senior Consultant

Buffalo, NY · On-site +1

Who You Are We are looking for a Senior ServiceNow Consultant who is far more than a platform ... Configure and optimize core ITSM processes: Incident, Problem, Change, Service Request, and ...

Jolera

ServiceNow Senior Consultant

Buffalo, NY · Remote

Who You Are We are looking for a Senior ServiceNow Consultant who is far more than a platform ... Configure and optimize core ITSM processes: Incident, Problem, Change, Service Request, and ...

PROLIM Global Corporation

Freshworks Senior Administrator

$88K - $119K/yr

The ideal candidate will have hands-on expertise in Freshservice configuration, ITSM workflows ... Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management ...

New

KPMG

Senior Associate, ServiceNow ITSM

Washington, DC

$17.75 - $23.75/hr

KPMG is currently seeking a Sr. Associate, ServiceNow to join our Consulting practice ... Lead client workshops to present leading practices for ITSM, ITOM or IRM while understanding their ...

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Senior Itsm Consultant information

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$40K

$117.8K

$205.5K

How much do senior itsm consultant jobs pay per year?

As of Sep 1, 2026, the average yearly pay for senior itsm consultant in the United States is $117,804.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $138,000.00 per year, depending on experience, location, and employer.

What is a Senior ITSM Consultant?

Senior ITSM (IT Service Management) Consultants are experienced professionals who specialize in designing, implementing, and optimizing IT service management processes within organizations. They help businesses align their IT services with business goals by applying frameworks like ITIL, assessing current ITSM practices, and recommending improvements. Senior ITSM Consultants often lead projects, advise on best practices, and provide training to ensure IT services are efficient, reliable, and cost-effective.

What are the key skills and qualifications needed to thrive as a Senior ITSM Consultant?

To thrive as a Senior ITSM Consultant, you need deep knowledge of IT service management frameworks (such as ITIL), strong analytical abilities, and experience in process improvement, typically backed by relevant certifications like ITIL Expert or ITIL 4 Managing Professional. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Cherwell, as well as project management systems, is essential. Excellent communication, leadership, and stakeholder management skills help consultants drive change and build consensus across organizations. These capabilities are crucial for designing efficient IT processes, ensuring service quality, and leading successful organizational transformation.

What are some common challenges faced by Senior ITSM Consultants when implementing new IT service management processes?

Senior ITSM Consultants often encounter challenges such as resistance to change from staff, integrating new processes with existing legacy systems, and aligning ITSM frameworks with unique business objectives. Successfully navigating these challenges requires strong stakeholder engagement, clear communication, and deep knowledge of ITSM best practices. Additionally, managing project timelines while ensuring compliance and quality standards can be demanding, making project management and adaptability crucial skills in this role.

What is the difference between Senior Itsm Consultant vs Itsm Analyst?

AspectSenior Itsm ConsultantItsm Analyst
CertificationsITIL, ServiceNow certifications, PMP (optional)ITIL, ServiceNow certifications
Work EnvironmentClient-facing, consulting projects, strategic planningOperational support, incident management, process analysis
ResponsibilitiesDesigning ITSM solutions, leading implementations, advising clientsMonitoring ITSM processes, handling incidents, reporting

The main difference is that a Senior Itsm Consultant focuses on designing and implementing ITSM solutions and advising clients, while an Itsm Analyst handles day-to-day operational tasks like incident management and process monitoring. The Senior Itsm Consultant typically has more strategic responsibilities and client interaction, whereas the Itsm Analyst is more involved in operational support within organizations.

What cities are hiring for Senior Itsm Consultant jobs?

Cities with the most Senior Itsm Consultant job openings:

What are the most commonly searched types of Itsm Consultant jobs?

The most popular types of Itsm Consultant jobs are:

What states have the most Senior Itsm Consultant jobs?

States with the most job openings for Senior Itsm Consultant jobs include:

Senior Itsm Consultant jobs near you

IT - Senior Consultant | Infra_ToolAdministration-ITSM | ServiceNow

APN Consulting, Inc.

Austin, TX • On-site

Full-time

Re-posted 21 days ago

Job description

Job Summary:
APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. The role involves production support for a top client in the IT industry, requiring expertise in ServiceNow, Unix, and Oracle SQL.
Responsibilities:
• The role is for production support for a top client in the IT industry.
• Candidate is expected to be on shift during weekdays and some of the weekends.
• Since the project is on-prem, this team handles all the operational and maintenance activities.
• This gives an edge to the candidate to be involved in other technologies like Unix and SQL, unlike the industry standard projects.
• Also, the tool and its implementation is customised by the client, which also gives the candidate a very good scope for learning service now.
• Although it is production support, this team handles code fixes and minor enhancements, which is an edge over other implementations.
Qualifications:
Required:
• Service Now, Unix, Oracle SQL with ITSM and HRSD IT functionalities.
• Service Now : 5-8 years
• Unix : 3-5 years
• Oracle SQL : 5-8 years
• Service now certified system administrator is a mandatory certification.
Preferred:
• Other micro certifications in HRSD/ITSM/CSDM could be beneficial.
Company:
APN Consulting, Inc. is a technology and talent solutions company helping enterprises maximize the value of their IT investments. Founded in 2002, the company is headquartered in Monmouth Junction, USA, with a team of 201-500 employees. The company is currently Growth Stage.
APN Consulting logo

About APN Consulting

Sourced by ZipRecruiter

APN Consulting is a professional services organization centered in the workforce solutions arena, situated in Monmouth Junction, NJ, United States. The company, established in 2002, operates in the Information Technology and Staffing and Recruiting industry, offering services that range from staff augmentation to end-to-end project engagements and direct placement services to suit clients' varying needs. Their mission is to help their clients succeed by providing them with solutions that solve their most complex business and technology challenges. Over the years, APN Consulting has built a reputation for integrity, quality, business understanding, and building lasting relationships with their clients and partners, creating an impressive track record in delivering successful solutions.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Monmouth Junction, NJ, US

Year founded

2002

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