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AceStack LLC

ServiceNow ITSM Admin Architect

Seattle, WA · On-site

$61.50 - $84.50/hr

Role: ServiceNow ITSM Admin Architect Location: Seattle, WA - onsite Contract Must have ... expert for platform incidents and defects Plan, design and architect ServiceNow integrations ...

kgs

ITSM Knowledge Manager

Washington, DC · On-site

Serve as the primary point of contact and subject matter expert for all knowledge management ... writing, ITSM administration, or NOC operations role. * 2+ years of hands-on experience ...

Northern Trust

ITSM Service Excellence Leader

Chicago, IL · On-site

$15.50 - $18/hr

Northern Trust is seeking a senior ITSM leader and ITIL expert to lead the automation, optimization, and maturation of IT Service Management function. This role is accountable for transforming how ...

Northern Trust

ITSM Service Excellence Leader

Chicago, IL · On-site

$15.50 - $18/hr

Northern Trust is seeking a senior ITSM leader and ITIL expert to lead the automation, optimization, and maturation of IT Service Management function. This role is accountable for transforming how ...

kgs

ITSM Knowledge Manager

Washington, DC · On-site

Serve as the primary point of contact and subject matter expert for all knowledge management ... writing, ITSM administration, or NOC operations role. * 2+ years of hands-on experience ...

Koniag, Inc.

ITSM Knowledge Manager

Washington, DC · On-site

$115K - $129K/yr

Serve as the primary point of contact and subject matter expert for all knowledge management ... writing, ITSM administration, or NOC operations role. * 2+ years of hands-on experience ...

Koniag Services, Inc.

Serve as the primary point of contact and subject matter expert for all knowledge management ... writing, ITSM administration, or NOC operations role. * 2+ years of hands‑on experience ...

CBIZ

IT Service Management (ITSM) Lead

Cleveland, OH · Hybrid

Expert technical knowledge * Knowledge of industry regulations * Ability to lead and coordinate the ... The ITSM Lead will partner closely with key stakeholders to ensure consistent, measurable, and ...

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ServiceNow ITSM Admin Architect

Seattle, WA • On-site

AceStack LLC
Recruiting and Staffing Services • 51 - 200 employees
Learn more about AceStack LLCexternal

$61.50 - $84.50/hr

Other

Re-posted 10 days ago

Job description

Role: ServiceNow ITSM Admin Architect
Location: Seattle, WA - onsite
Contract
Must have: Implementation experience in AIOps
Experience:
• 8 to 12 years experienced in administration/implementation/configuration of an ITSM solution in medium to large organization
• 5 to 8 years' experience in administration/implementation/configuration of ServiceNow in the areas of ITSM, ITBM, ITOM (not limited to) and Scoped Application solution
• Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations, Converting Business Requirements into Technical Solutions
• Lead at least a couple of Implementation projects in different ServiceNow modules including Scoped applications and 1 complete Implementation lifecycle for ServiceNow
• ServiceNow custom application design and development experience
• Past work experience with industry leading providers of ITSM tools
Responsibilities:
• Responsible for handling a team of ServiceNow resources, providing necessary guidance for Implementation, Integration, Data transfer, Support and Development including enhancement requests
• Responsible for developing/administering technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
• Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
• Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues
• Consults with business analyst/Process Leaders to develop appropriate technical solutions in Service Now
• Follows up on outstanding development needs and provides timely status reports to the project manager
• Advises on options, risk and impacts on business/ITIL processes
• Communicates technical problems and solutions to both technical and non-technical audiences
Skills Overview:
• ServiceNow platform implementation, development, support, enhancement
• ServiceNow Discovery Configuration, Run Book Automation preferred
• Knowledge of web-based development languages; specifically, JavaScript, Ajax, HTML, CSS
• Strong customer service and excellent verbal/written communication
• Excellent attention to details, ability to multitask, and effective time management skills
• Understand full ITSM application lifecycle
• ITIL certified desired
Provide architectural and design inputs in the ServiceNow implementation work domain separated instance in Agile/Scrum SDLC process
Work with Platform Owner to create Shared Support ServiceNow roadmap
Proven experience of creating the architecture, design, Java Script coding and development of solutions
Review requirements/stories and build solution specifications
Develop and maintain Platform best practices and standards
Ensure adherence to Platform best practices and standards
Plan platform upgrades along with other stakeholders
Act as ServiceNow L3 expert for platform incidents and defects
Plan, design and architect ServiceNow integrations
Provide technical direction and training to Platform team
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About AceStack

Sourced by ZipRecruiter

AceStack is a global IT consulting & Staffing agency. We deal in Health care (Nursing, Allied, Clinical/Non-clinical) Staffing, Engineering Staffing & I.T. Staffing. Founded in 2017 in New Jersey, AceStack has reported consistent growth and profit every year and carries zero debt. AceStack consultants are placed across USA, Canada, Mexico, and Asia. In addition to our headquarters in New Jersey – USA, we also have offices in Canada, Noida, and Ahmedabad. AceStack’s exceptionally high-touch service keeps our clients satisfied and our Consultants/Travelers engaged. We believe in investing in our Consultants/Clients in a variety of ways. We employ AceStack ambassador who helps guide Consultants through the on-boarding process and ensure the transition into their new role with our Client is seamless. We also have dedicated Consultant care representatives located throughout our organization who provide the same level of attention throughout our Consultant’s tenure. Due to this level of attention and care, AceStack enjoys not only one of the highest retention rates in the staffing industry but also one of the highest redeployment rates in the industry.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

NJ, US

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