ZipRecruiter

Log In

1

Itil Service Transition Jobs (NOW HIRING)

HCLTech

ITSM Lead

Chicago, IL · On-site

$172K/yr

Key Responsibilities: * Lead Service Transition & Risk Management ensuring smooth rollout of ... Strong ITIL / ITSM expertise * Hands-on experience with ServiceNow or equivalent tools * Exposure ...

Esolvit Inc

#1884 Program Manager

Austin, TX · On-site

Minimum of 3 years work experience with Service Transition * Enterprise work environments * Applications and Infrastructure experience is needed Certifications: * PMP certification * ITIL certified ...

Esolvit Inc

(#1884) Program Manager

Austin, TX · On-site

... Service Transition Enterprise work environments Applications and Infrastructure experience is needed Certifications: PMP certification ITIL certified or ITIL methodologies Additional Information All ...

next page

Showing results 1-20

All JobsItil Service Transition Jobs

Itil Service Transition information

See salary details

$11

$43

$69

How much do itil service transition jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for itil service transition in the United States is $43.89, according to ZipRecruiter salary data. Most workers in this role earn between $29.09 and $58.65 per hour, depending on experience, location, and employer.

What are some common challenges faced by ITIL Service Transition professionals during major project rollouts?

One of the main challenges in ITIL Service Transition is ensuring seamless coordination between development, operations, and business stakeholders during project rollouts. Managing changes without disrupting existing services, maintaining clear communication, and keeping thorough documentation can be particularly demanding. Additionally, Service Transition professionals often need to handle tight deadlines, complex testing environments, and resistance to change from end users or other teams. Addressing these challenges requires strong project management skills, adaptability, and an in-depth understanding of ITIL processes.

What is ITIL Service Transition?

ITIL Service Transition is a stage in the ITIL (Information Technology Infrastructure Library) framework that focuses on managing changes to IT services, ensuring that new or modified services are effectively transitioned into operation. This phase covers planning and coordinating resources, managing risks, and validating that services meet business needs before deployment. The goal is to ensure that changes are carried out smoothly, with minimal disruption to business operations, and that service quality is maintained throughout the process.

What is service transition in ITIL?

Service transition in ITIL is the phase responsible for planning and managing changes to IT services, ensuring that new or modified services are delivered effectively and with minimal risk. It involves activities such as change management, release and deployment management, and service validation and testing to ensure smooth transitions into live operation. ITIL Service Transition professionals need strong coordination skills and familiarity with ITSM tools to facilitate successful service changes.

What are the key skills and qualifications needed to thrive as an ITIL Service Transition professional, and why are they important?

To thrive as an ITIL Service Transition professional, you need a solid understanding of ITIL processes, project management, and change management, typically supported by ITIL Foundation or Intermediate certifications. Familiarity with IT service management (ITSM) tools such as ServiceNow or BMC Remedy, and experience with configuration and release management systems, is highly valued. Strong organizational, communication, and problem-solving skills help professionals coordinate across teams and manage risks effectively. These competencies are essential for ensuring seamless service introductions, minimizing disruptions, and aligning IT services with business requirements.

What jobs can I get with ITIL?

ITIL certification can qualify you for roles such as IT Service Manager, Service Desk Manager, Change Manager, or IT Operations Analyst. These positions involve managing IT service delivery, improving processes, and ensuring service quality, often requiring knowledge of ITIL frameworks and tools like ServiceNow or BMC Remedy.

What is the career path of ITIL?

A career path in ITIL Service Transition typically begins with roles such as Service Desk Analyst or IT Support Technician, progressing to positions like Service Transition Manager or IT Service Manager. Gaining certifications like ITIL Foundation and developing skills in change management, release planning, and process improvement are important for advancement within ITIL-focused roles.

What are the 5 stages of ITIL?

The ITIL Service Transition stage is one of the five core stages in the ITIL lifecycle, focusing on planning and managing changes to ensure smooth service deployment. The five stages of the ITIL lifecycle are Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Understanding these stages helps IT professionals manage IT services effectively and align them with business needs.
What job categories do people searching Itil Service Transition jobs look for? The top searched job categories for Itil Service Transition jobs are:
Infographic showing various Itil Service Transition job openings in the United States as of June 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 87% In-person, 9% Hybrid, and 4% Remote job distribution, with an average salary of $91,294 per year, or $43.9 per hour.
Manager, Service Delivery Management

Manager, Service Delivery Management

Zoll Medical Corporation

Stamford, CT • On-site

Other

Posted 7 days ago

Job description

CorporateAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
Job Summary
The Manager of Service Delivery Management, reporting to the Senior Manager of IT Service Management (ITSM) will lead and coordinate intake, triage, and delivery for undefined or cross-functional IT initiatives (Project "LITE"), while also ensuring alignment with established ITIL-based Service Delivery Management practices. This role serves as a key point of contact between the business and Global IT, providing clarity of requirements, effective prioritization, and consistent communication across both project-oriented and operational service work.The role will require the Service Delivery Manager to directly lead & manage the Service Delivery Team, oversee a portion of the Global IT technology pipeline, ensuring that Project LITE initiatives are appropriately assessed, prioritized, and transitioned into delivery or operational support, while maintaining service health, governance, and continual improvement standards.This team is strategically placed to deliver effective initiative delivery and operational support by not only leading the implementation of initiatives but by using the data gathered by other ITSM teams to provide the business with data driven decision making. The ITSM group delivers everyday business supportability through its Operations team, technology enhancements via the ServiceNow Solutions group and operational support and data analysis of ZOLL technology estate and purchasing by the Asset management and purchasing team.
Essential Functions
  • Own and manage undefined, cross-departmental, or emerging IT requests defined as Project LITE.oServe as a primary liaison between business stakeholders and Global IT delivery and operations teams.oFacilitate technical requirement gathering, impact assessments, and delivery planning, ensuring alignment with enterprise architecture and service standards.oEnsure appropriate transition of Project LITE initiatives into steady-state operations, including service readiness, documentation, and ownership.Manage intermediate Service Delivery Managers (SDMs), ensuring consistent triage quality, service governance, and stakeholder engagement.Produce regular reporting on intake volume, pipeline health, delivery status, service performance, and risks for stakeholders and leadership.Provide strategic oversight of the technology pipeline in collaboration with Application portfolio Management, Project and Solutions Architecture teams. Apply ITIL-based service delivery practices to support incident, change, problem, and service request processes related to in-scope services.Partner with ServiceNow developers and process owners to automate, standardize, and continuously improve intake, triage, and service delivery workflows.Drive continual service improvement by identifying trends, bottlenecks, and opportunities across both Project LITE initiatives and operational services

Required/Preferred Education and Experience
  • 4-6 years 5+ years of experience in IT Service Management, service delivery, or operational leadership roles.
  • ITIL V4 Foundation certification required. Required

Knowledge, Skills and Abilities
  • Planning & Prioritization oExperience in creating and implementing team/function/process development plans in alignment with evolving overall IT needs and IT Service Management delivery models.Intake & Triage ManagementoProven ability to manage and optimize end-to-end intake and triage processes for undefined or cross-functional IT initiatives, while aligning with ITSM governance models.Cross-Functional CollaborationoBe able to act as a liaison between business units and technical IT teams, translating business needs into actionable technical and service requirements while managing stakeholder expectations, balancing competing priorities, and delivering reliable, value-driven IT services.ITIL-Based Service Delivery ManagementoThe ability to apply ITIL practices (incident, change, problem, service request, and service transition) pragmatically in a dynamic environment.Technical Requirement GatheringoExpertise in facilitating discovery sessions, impact assessments, risk evaluations, and delivery planning with diverse stakeholders. Applying critical thinking skill to overcome challenges.Reporting & Communication oExcellent written and verbal communication skills, with the ability to deliver clear, concise, and actionable reporting to both technical and executive audiences.
  • Extensive experience with ServiceNow or comparable enterprise ITSM platforms.Proven success managing high-impact initiatives and services, leading cross-functional teams, and supporting SLA and service performance objectives.Demonstrated ability to lead, mentor, and develop teams with strong communication and stakeholder engagement skills.Experience interfacing effectively with both technical and non-technical stakeholders at all organizational levels.

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

The annual salary for this position is:

$125,600.00 to $188,300.00

This position is eligible for an annual bonus in accordance with the company's bonus plan. Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Apply