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Itil Service Transition Jobs (NOW HIRING)

Sonsoft Inc

ITIL

Houston, TX

Candidate should be ITIL Certified * At least 4 years of overall IT experience with least 3 years ... Service Operations and Service Transition * Must have skills on Discovery and CMDB tools from ...

Sonsoft Inc

ITIL Consultant

Houston, TX · On-site

Candidate should be ITIL Certified * At least 4 years of overall IT experience with least 3 years ... Service Operations and Service Transition * Must have skills on Discovery and CMDB tools from ...

GM Financial

Manager - IT Disaster Recovery

Arlington, TX

$85K - $104K/yr

Information Technology Infrastructure Library (ITIL) certification or equivalent practical experience (ITIL v3 Foundation strongly preferred as minimum; intermediate ITIL Service Transition, Service ...

Griffon Aerospace

System Administrator

Madison, AL · Hybrid

Experience working with ITIL Service Transition and Operation processes, such as Change Management and Incident Management * Must be able to obtain a SECRET security clearance DESIRED QUALIFICATIONS ...

Griffon Aerospace

System Administrator

Madison, AL · On-site

Experience working with ITIL Service Transition and Operation processes, such as Change Management and Incident Management * Must be able to obtain a SECRET security clearance DESIRED QUALIFICATIONS ...

Apply Early

Griffon Aerospace

System Administrator

Madison, AL · On-site

Experience working with ITIL Service Transition and Operation processes, such as Change Management and Incident Management * Must be able to obtain a SECRET security clearance DESIRED QUALIFICATIONS ...

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How much do itil service transition jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for itil service transition in the United States is $43.89, according to ZipRecruiter salary data. Most workers in this role earn between $29.09 and $58.65 per hour, depending on experience, location, and employer.

What are some common challenges faced by ITIL Service Transition professionals during major project rollouts?

One of the main challenges in ITIL Service Transition is ensuring seamless coordination between development, operations, and business stakeholders during project rollouts. Managing changes without disrupting existing services, maintaining clear communication, and keeping thorough documentation can be particularly demanding. Additionally, Service Transition professionals often need to handle tight deadlines, complex testing environments, and resistance to change from end users or other teams. Addressing these challenges requires strong project management skills, adaptability, and an in-depth understanding of ITIL processes.

What is ITIL Service Transition?

ITIL Service Transition is a stage in the ITIL (Information Technology Infrastructure Library) framework that focuses on managing changes to IT services, ensuring that new or modified services are effectively transitioned into operation. This phase covers planning and coordinating resources, managing risks, and validating that services meet business needs before deployment. The goal is to ensure that changes are carried out smoothly, with minimal disruption to business operations, and that service quality is maintained throughout the process.

What is service transition in ITIL?

Service transition in ITIL is the phase responsible for planning and managing changes to IT services, ensuring that new or modified services are delivered effectively and with minimal risk. It involves activities such as change management, release and deployment management, and service validation and testing to ensure smooth transitions into live operation. ITIL Service Transition professionals need strong coordination skills and familiarity with ITSM tools to facilitate successful service changes.

What are the key skills and qualifications needed to thrive as an ITIL Service Transition professional, and why are they important?

To thrive as an ITIL Service Transition professional, you need a solid understanding of ITIL processes, project management, and change management, typically supported by ITIL Foundation or Intermediate certifications. Familiarity with IT service management (ITSM) tools such as ServiceNow or BMC Remedy, and experience with configuration and release management systems, is highly valued. Strong organizational, communication, and problem-solving skills help professionals coordinate across teams and manage risks effectively. These competencies are essential for ensuring seamless service introductions, minimizing disruptions, and aligning IT services with business requirements.

What jobs can I get with ITIL?

ITIL certification can qualify you for roles such as IT Service Manager, Service Desk Manager, Change Manager, or IT Operations Analyst. These positions involve managing IT service delivery, improving processes, and ensuring service quality, often requiring knowledge of ITIL frameworks and tools like ServiceNow or BMC Remedy.

What is the career path of ITIL?

A career path in ITIL Service Transition typically begins with roles such as Service Desk Analyst or IT Support Technician, progressing to positions like Service Transition Manager or IT Service Manager. Gaining certifications like ITIL Foundation and developing skills in change management, release planning, and process improvement are important for advancement within ITIL-focused roles.

What are the 5 stages of ITIL?

The ITIL Service Transition stage is one of the five core stages in the ITIL lifecycle, focusing on planning and managing changes to ensure smooth service deployment. The five stages of the ITIL lifecycle are Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Understanding these stages helps IT professionals manage IT services effectively and align them with business needs.
What job categories do people searching Itil Service Transition jobs look for? The top searched job categories for Itil Service Transition jobs are:
Infographic showing various Itil Service Transition job openings in the United States as of June 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 87% In-person, 9% Hybrid, and 4% Remote job distribution, with an average salary of $91,294 per year, or $43.9 per hour.
Transition Manager in Jersey City, NJ

Transition Manager in Jersey City, NJ

FSTONE Technologies

Jersey City, NJ • On-site

Other

Posted 13 days ago

Job description

We are seeking an experienced Transition Manager to lead the end-to-end transition of application support services from one vendor to a second vendor.

The ideal candidate will be responsible for planning, governing, and executing transition activities, ensuring seamless knowledge transfer, operational readiness, risk mitigation, and successful handoff to steady-state support teams.

Key Responsibilities

  • Lead end-to-end transition programs for application support, infrastructure, cloud, and managed services engagements.
  • Develop and manage transition plans, timelines, milestones, dependencies, and deliverables.
  • Coordinate knowledge transfer (KT), shadowing, reverse-shadowing, and operational readiness activities.
  • Establish governance structures, status reporting, RAID management, and executive communications.
  • Work closely with client stakeholders, incumbent vendors, delivery teams, and project managers to ensure successful transition outcomes.
  • Define support processes, runbooks, SOPs, escalation matrices, and operational procedures.
  • Track and manage transition risks, issues, assumptions, and dependencies.
  • Drive resource onboarding, access provisioning, environment readiness, and tool setup activities.
  • Ensure compliance with contractual obligations, service level agreements (SLAs), and transition acceptance criteria.
  • Support service stabilization activities and transition-to-operations handoff.

Required Qualifications

  • 10+ years of IT experience with at least 3-5 years leading transition or service onboarding programs.
  • Experience managing transitions for Application Management Services (AMS)
  • Strong understanding of ITIL processes including Incident, Problem, Change, Knowledge, and Service Request Management.
  • Proven experience in stakeholder management across business, technology, and vendor organizations.
  • Experience creating transition plans, governance reports, RAID logs, and operational readiness assessments.
  • Strong project management and organizational skills.

Preferred Qualifications

  • ITIL Foundation or higher certification.
  • PMP, Prince2, Agile, or Scrum certification.
  • Experience working with global delivery models and offshore/onshore teams.
  • Experience in financial services, insurance, healthcare, or large enterprise environments.
  • Familiarity with ServiceNow, Jira, Confluence, Azure DevOps, or similar service management tools.

Key Skills

  • Transition Management
  • Service Transition
  • Knowledge Transfer (KT)
  • Stakeholder Management
  • Vendor Management
  • Program Governance
  • Risk & Issue Management
  • Operational Readiness
  • ITIL
  • Service Delivery
  • Managed Services
  • Resource Onboarding
  • Process Documentation
  • Executive Communication

Success Metrics

  • On-time transition completion
  • Successful knowledge acquisition and sign-off
  • Minimal business disruption during transition
  • SLA adherence during stabilization period
  • Successful transition-to-steady-state handoff
  • Client satisfaction and governance compliance

Apply