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Phone Answering Service Jobs (NOW HIRING)

Apello

Answering Service Agent

UT · Remote

$15.50 - $19/hr

Use Apello's software to determine when and how to relay messages to our clients (phone, text ... Answering Service Agents are required to work: Weekends: One weekend day EVERY week - either ...

Alarm Systems

Answering Service Manager

Quincy, IL · On-site

$22/hr

Midwest Answer is hiring a full-time Answering Service Manager to lead our dedicated team of ... Experienced in business phone communication * Accurate and efficient in typing * Proficient with:

Alarm Systems Inc

Answering Service Manager

Quincy, IL · On-site

$22/hr

Midwest Answer is hiring a full-time Answering Service Manager to lead our dedicated team of ... Experienced in business phone communication * Accurate and efficient in typing * Proficient with:

Alarm Systems Inc

Answering Service Manager

Quincy, IL · On-site

$22/hr

Midwest Answer is hiring a full-time Answering Service Managerto lead our dedicated team of ... Experienced in business phone communication * Accurate and efficient in typing * Proficient with:

Apello

Answering Service Agent (Bilingual)

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote ... Use Apello's software to determine when and how to relay messages to our clients (phone, text ...

Apello

Answering Service Agent (Bilingual)

UT · Remote

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote ... Use Apello's software to determine when and how to relay messages to our clients (phone, text ...

Apello

Answering Service Agent (Bilingual)

UT · Remote

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote ... Use Apello's software to determine when and how to relay messages to our clients (phone, text ...

Apello

Answering Service Agent (Bilingual)

UT · On-site +1

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote ... Use Apello's software to determine when and how to relay messages to our clients (phone, text ...

Apello

Answering Service Agent (Bilingual)

UT · Remote

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote ... Use Apello's software to determine when and how to relay messages to our clients (phone, text ...

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Phone Answering Service information

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How much do phone answering service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for phone answering service in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.31 per hour, depending on experience, location, and employer.

What is a phone answering service?

A phone answering service is a company or team that answers telephone calls on behalf of another business or individual. These services can handle incoming calls, take messages, provide information, schedule appointments, and even route urgent calls as needed. They are commonly used by businesses that want to ensure that no calls go unanswered, especially after hours or during busy periods. Using a phone answering service can improve customer service, save time, and allow staff to focus on other important tasks.

What are the key skills and qualifications needed to thrive as a phone answering service representative?

To thrive as a Phone Answering Service Representative, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call management software, and customer relationship management (CRM) tools is typically required. Professionalism, patience, and the ability to remain calm under pressure distinguish top performers in this role. These skills are crucial for delivering efficient, courteous service and ensuring clients’ needs are met with accuracy and consistency.

What are some common challenges faced by professionals working in a phone answering service, and how can they be managed?

Professionals in a phone answering service often encounter challenges such as handling high call volumes, managing difficult or upset callers, and quickly adapting to different client protocols. Success in this role relies on staying calm under pressure, using active listening skills, and following clear scripts or guidelines. Regular team check-ins and ongoing training can also help agents improve their communication techniques and stay updated on best practices, ensuring a supportive and efficient work environment.

What is the difference between Phone Answering Service vs Receptionist?

AspectPhone Answering ServiceReceptionist
CredentialsTypically no formal credentials required, training providedHigh school diploma or equivalent, on-the-job training
Work EnvironmentRemote or call center setting, handling multiple clientsFront desk of an office or business location
Employer & IndustryBusinesses across various industries outsourcing callsSpecific company or organization, in-person role
Primary DutiesAnswer calls, take messages, direct callsGreet visitors, answer phones, administrative tasks

While both roles involve communication and customer interaction, a Phone Answering Service primarily handles inbound calls remotely for multiple clients, focusing on call management. A Receptionist works onsite, managing front desk duties and in-person interactions. Understanding these differences helps businesses choose the right role for their needs.

More about Phone Answering Service jobs

What cities are hiring for Phone Answering Service jobs?

Cities with the most Phone Answering Service job openings:

What states have the most Phone Answering Service jobs?

States with the most job openings for Phone Answering Service jobs include:

What job categories do people searching Phone Answering Service jobs look for?

The top searched job categories for Phone Answering Service jobs are:

Phone Answering Service jobs near you
Infographic showing various Phone Answering Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,296 per year, or $16 per hour.

Answering Service Agent

Apello

UT • Remote

$15.50 - $19/hr

Part-time

Medical, Dental, Vision, Life, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Description

Apello is a Live Answering Service that has been serving businesses for over 80 years. Be a part of our small company providing a unique service for small to medium-size businesses. As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote receptionists and dispatchers. Our live answering service helps our business customers to provide better, 24/7 service for their customers.  

The businesses we serve cover many industries including: 

  • Health Care, 
  • Heating and Air Conditioning companies,
  • Mechanical and Technical Service companies,
  • Lawyers, 
  • Property Management,
  • Government Agencies,
  • and many others.

All of our clients are different so all of our calls are different. As calls come in, we use sophisticated software to gather information specified by each business we answer for and dispatch the calls according to their instructions. The is absolutely NO SELLING!

Our company is small and flexible. Every employee is important and valued. Benefits include:

  • Medical, dental and vision insurance (30+ hours/week required)
  • Life insurance (30+ hours/week required)
  • Paid vacation
  • Schedule flexibility
  • Remote work opportunities


ANSWERING SERVICE AGENT RESPONSIBILITIES

  • Answer calls and take messages on a computer
  • Use Apello's software to determine what information to collect from callers.
  • Use Apello's software to determine when and how to relay messages to our clients (phone, text, email etc.)
  • Give out information to callers as directed
  • Interact with callers in a courteous, professional and helpful manner

Work Schedule:

Part Time 15 hours - 25 hours per week

Days

Specific Range of Hours Required: Monday, Wednesday, Thursday & Friday 6:00 AM - 6:00 PM

Weekend Day Required (Range): SUNDAY 6:00 AM - 11:00 PM

Requirements


SCHEDULE REQUIREMENTS:

Apello provides service 24/7, 365 days per year. Answering Service Agents are required to work:

Weekends:

One weekend day EVERY week - either Saturday or Sunday. See specific requirements above. This is every week. It is NOT rotating.

Holidays:

Apello provides service on ALL major holidays. Answering Service Agents are required to work on some holidays.

SKILLS/QUALIFICATIONS:

  • Type 35+ WPM
  • Good grammar and spelling
  • Excellent customer service skills
  • Patience
  • Detail Oriented
  • Ability to make good decisions in the absence of specific instructions

EDUCATION/EXPERIENCE:

  • Previous work experience preferred
  • Experience assisting customers over the phone is preferred but not required
  • High School diploma preferred, but Apello does employee high performing High School students

REMOTE WORK REQUIREMENTS:


  • You must have a quiet, private work environment with a door that can be closed. Other adults, children, or pets may not be present in the room with you while you are working.
  • You must provide your own desktop or laptop computer with approved antivirus software including a subscription for updates
  • You must provide your own high-speed internet connection.
  • You must have a phone (can be a cell phone) that you can use for calls when needed
  • You must have a shredder
  • You must have an Ethernet cord to connect to your modem


APELLO logo

About APELLO

Sourced by ZipRecruiter

Industry

Telecommunications

Company size

11 - 50 Employees

Headquarters location

Salt Lake City, UT, US

Year founded

1934

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