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Phone Answering Service Jobs (NOW HIRING)

Alarm Systems

Answering Service Manager

Quincy, IL · On-site

We are a 24/7/365 answering service that handles inbound calls for a wide range of clients across ... Experienced in business phone communication * Accurate and efficient in typing * Proficient with:

Alarm Systems Inc

Answering Service Manager

Quincy, IL · On-site

$22/hr

Midwest Answer is hiring a full-time Answering Service Manager to lead our dedicated team of ... Experienced in business phone communication * Accurate and efficient in typing * Proficient with:

Alarm Systems Inc

Answering Service Manager

Quincy, IL · On-site

$22/hr

Midwest Answer is hiring a full-time Answering Service Managerto lead our dedicated team of ... Experienced in business phone communication * Accurate and efficient in typing * Proficient with:

Centralarm Monitoring

Be Seen First

Overnight Answering Service Representative

Manchester, NH · On-site

$18/hr

Do you enjoy talking and interacting on the phone? Representatives at Execucom are responsible for ... Answering incoming customer phone calls and taking appropriate action for each call. Answering ...

Personal Telephone Answering Service

telephone

San Jose, CA

$19 - $23.75/hr

The ideal candidate can maintain a positive, helpful attitude even while handling multiple calls, has excellent customer service skills, and is comfortable on the phone. Responsibilities * Answering ...

Personal Telephone Answering Service

telephone

San Jose, CA · On-site

$19 - $23.75/hr

The ideal candidate can maintain a positive, helpful attitude even while handling multiple calls, has excellent customer service skills, and is comfortable on the phone. Responsibilities * Answering ...

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Phone Answering Service information

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How much do phone answering service jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for phone answering service in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.31 per hour, depending on experience, location, and employer.

How to make $1000 a week remotely?

A phone answering service job can contribute to earning $1000 a week if you work full-time hours, often 40 or more per week, and handle a high volume of calls efficiently. Increasing income may involve gaining specialized skills, certifications, or working for multiple clients simultaneously, but reaching this level typically requires consistent effort and experience in remote customer service roles.

How much do answering services pay?

Phone answering service agents typically earn between $10 and $15 per hour, with some positions paying hourly wages and others offering per-call or salary-based compensation. Pay rates can vary based on experience, location, and whether the role is remote or in-office, and skills such as multitasking and communication are often valued.

What are the key skills and qualifications needed to thrive as a Phone Answering Service Representative, and why are they important?

To thrive as a Phone Answering Service Representative, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call management software, and customer relationship management (CRM) tools is typically required. Professionalism, patience, and the ability to remain calm under pressure distinguish top performers in this role. These skills are crucial for delivering efficient, courteous service and ensuring clients’ needs are met with accuracy and consistency.

What is the difference between Phone Answering Service vs Receptionist?

AspectPhone Answering ServiceReceptionist
CredentialsTypically no formal credentials required, training providedHigh school diploma or equivalent, on-the-job training
Work EnvironmentRemote or call center setting, handling multiple clientsFront desk of an office or business location
Employer & IndustryBusinesses across various industries outsourcing callsSpecific company or organization, in-person role
Primary DutiesAnswer calls, take messages, direct callsGreet visitors, answer phones, administrative tasks

While both roles involve communication and customer interaction, a Phone Answering Service primarily handles inbound calls remotely for multiple clients, focusing on call management. A Receptionist works onsite, managing front desk duties and in-person interactions. Understanding these differences helps businesses choose the right role for their needs.

What is a phone answering service?

A phone answering service is a company or team that answers telephone calls on behalf of another business or individual. These services can handle incoming calls, take messages, provide information, schedule appointments, and even route urgent calls as needed. They are commonly used by businesses that want to ensure that no calls go unanswered, especially after hours or during busy periods. Using a phone answering service can improve customer service, save time, and allow staff to focus on other important tasks.

What jobs can I do with just a phone?

A phone answering service job involves managing calls, providing information, and customer support remotely. These roles typically require good communication skills, a quiet environment, and sometimes basic computer or CRM software knowledge. Many positions are flexible and can be performed from home or in an office setting.

How do I become an online chat agent?

To become an online chat agent, you typically need good communication skills, basic computer proficiency, and sometimes customer service experience. Many companies require familiarity with chat software or CRM tools and may ask for a high school diploma or equivalent. Training is often provided, and flexible schedules are common in this role.

What are some common challenges faced by professionals working in a phone answering service, and how can they be managed?

Professionals in a phone answering service often encounter challenges such as handling high call volumes, managing difficult or upset callers, and quickly adapting to different client protocols. Success in this role relies on staying calm under pressure, using active listening skills, and following clear scripts or guidelines. Regular team check-ins and ongoing training can also help agents improve their communication techniques and stay updated on best practices, ensuring a supportive and efficient work environment.
More about Phone Answering Service jobs
What cities are hiring for Phone Answering Service jobs? Cities with the most Phone Answering Service job openings:
What states have the most Phone Answering Service jobs? States with the most job openings for Phone Answering Service jobs include:
What job categories do people searching Phone Answering Service jobs look for? The top searched job categories for Phone Answering Service jobs are:
Phone Answering Service jobs near you
Infographic showing various Phone Answering Service job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $33,296 per year, or $16 per hour.
Answering Service Operator

Answering Service Operator

Longwood Collective

Boston, MA

$20 - $22/hr

Full-time, Contractor, Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Position Overview
We are currently hiring for Full-Time, Answering Service Operators! In this role, you will take phone calls for several large hospitals and private medical practices across the United States. The MASCO Services Call Center is a rewarding but challenging work environment where you can make a difference. This is a contract to hire position.
Work Hours: ONSITE ONLY-Temp to hire
Swing Shift-Between 10am-8pm Monday, Tuesday, Thursday, Friday  and Saturday 
Second Shift-Between 2pm-11pm Tuesday, Wednesday, Thursday, Friday and Saturday 
**Days off are subject to change**
**Temp to hire positions**
Training hours: 
Between 10:00 am-6:00pm for 2 weeks
Responsibilities: 

  • Handling 200-300 incoming calls per shift expediently, efficiently, and courteously using the prescribed phraseology.
  • Processing calls for the Main Listed Number, Paging, Dispatch, and Answering Service.
  • Responding to requests from staff regarding hospital staff after-hours.
  • Update databases, schedules and directories.
  • Maintaining the ability to multi-task and toggle between multiple screens seamlessly.
  • Processing various “Emergency” calls in an accurate and timely manner.
  • Responding to all telephone inquiries for patient information, which may include handling confidential information.
Qualifications
  • High School Degree or equivalent
  • Two or more years of call center experience
  • Typing speed of 40 words per minute
  • Excellent interpersonal and communication skills
  • A clear and professional speaking voice.
  • Ability to maintain a friendly and compassionate attitude while assisting emotional callers.
  • Ability to work a flexible schedule including rotating weekends and holidays
  • Willingness to work in a temporary to regular employment situation 
  • Bilingual preferred but not required
  • Familiarity with medical terminology is a plus.
Compensation and Benefits
Regular full-time employees enjoy a competitive compensation and benefits package. Some of our benefits include: 
  • $20-$22 per hour (depending on experience)
  • Medical, dental, and vision coverage
  •  Monthly MBTA subsidy
  • 2 weeks of vacation per year and 6 floating holidays per year
  • Tuition reimbursement/ professional development
  • 401(k) plan with generous employer contribution

About Us
The Call Center was established in 1976 to meet the answering service needs of hospitals and physicians. Our award-winning customer service attracts customers that include internationally renowned hospitals, community health centers, physician practices, acclaimed colleges, pharmaceutical companies, medical device manufacturers, property management organizations, and many other businesses.
MASCO Services Call Center has been consistently rated number one for quality and service as compared to like call centers in the Boston area by several independent research firms. 
We provide comprehensive call center services for a wide variety of businesses – from main number answering and state-of-the-art virtual office solutions to a medical office answering services.
MASCO Services Call Center is proud to be an equal opportunity employer. We value an inclusive work environment that celebrates the diversity represented by our employees and member institutions. Candidates with diverse backgrounds and experiences are encouraged to apply.
Please visit msicallcenter.com for more information.

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