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Phone Answering Service Jobs (NOW HIRING)

Alarm Systems

Answering Service Manager

Quincy, IL · On-site

We are a 24/7/365 answering service that handles inbound calls for a wide range of clients across ... Experienced in business phone communication * Accurate and efficient in typing * Proficient with:

Alarm Systems Inc

Answering Service Manager

Quincy, IL · On-site

$22/hr

Midwest Answer is hiring a full-time Answering Service Manager to lead our dedicated team of ... Experienced in business phone communication * Accurate and efficient in typing * Proficient with:

Personal Telephone Answering Service

telephone

San Jose, CA

$19 - $23.75/hr

The ideal candidate can maintain a positive, helpful attitude even while handling multiple calls, has excellent customer service skills, and is comfortable on the phone. Responsibilities * Answering ...

Personal Telephone Answering Service

telephone

San Jose, CA

$19 - $23.75/hr

The ideal candidate can maintain a positive, helpful attitude even while handling multiple calls, has excellent customer service skills, and is comfortable on the phone. Responsibilities * Answering ...

Personal Telephone Answering Service

telephone

San Jose, CA

$19 - $23.75/hr

The ideal candidate can maintain a positive, helpful attitude even while handling multiple calls, has excellent customer service skills, and is comfortable on the phone. Responsibilities * Answering ...

Personal Telephone Answering Service

telephone

San Jose, CA

$19 - $23.75/hr

The ideal candidate can maintain a positive, helpful attitude even while handling multiple calls, has excellent customer service skills, and is comfortable on the phone. Responsibilities Answering ...

New England Baptist Hospital

$17.75 - $22/hr

To answer the phone in a polite and professional manner. Listen to call and respond in a warm ... Answering service responsibilities * Take office instructions correctly and document on system ...

New England Baptist Hospital

$17.75 - $22/hr

To answer the phone in a polite and professional manner. Listen to call and respond in a warm ... Answering service responsibilities * Take office instructions correctly and document on system ...

New England Baptist Hospital

$17.75 - $22/hr

To answer the phone in a polite and professional manner. Listen to call and respond in a warm ... Answering service responsibilities * Take office instructions correctly and document on system ...

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Phone Answering Service information

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How much do phone answering service jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for phone answering service in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Phone Answering Service Representative, and why are they important?

To thrive as a Phone Answering Service Representative, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call management software, and customer relationship management (CRM) tools is typically required. Professionalism, patience, and the ability to remain calm under pressure distinguish top performers in this role. These skills are crucial for delivering efficient, courteous service and ensuring clients’ needs are met with accuracy and consistency.

What is the difference between Phone Answering Service vs Receptionist?

AspectPhone Answering ServiceReceptionist
CredentialsTypically no formal credentials required, training providedHigh school diploma or equivalent, on-the-job training
Work EnvironmentRemote or call center setting, handling multiple clientsFront desk of an office or business location
Employer & IndustryBusinesses across various industries outsourcing callsSpecific company or organization, in-person role
Primary DutiesAnswer calls, take messages, direct callsGreet visitors, answer phones, administrative tasks

While both roles involve communication and customer interaction, a Phone Answering Service primarily handles inbound calls remotely for multiple clients, focusing on call management. A Receptionist works onsite, managing front desk duties and in-person interactions. Understanding these differences helps businesses choose the right role for their needs.

What is a phone answering service?

A phone answering service is a company or team that answers telephone calls on behalf of another business or individual. These services can handle incoming calls, take messages, provide information, schedule appointments, and even route urgent calls as needed. They are commonly used by businesses that want to ensure that no calls go unanswered, especially after hours or during busy periods. Using a phone answering service can improve customer service, save time, and allow staff to focus on other important tasks.

What are some common challenges faced by professionals working in a phone answering service, and how can they be managed?

Professionals in a phone answering service often encounter challenges such as handling high call volumes, managing difficult or upset callers, and quickly adapting to different client protocols. Success in this role relies on staying calm under pressure, using active listening skills, and following clear scripts or guidelines. Regular team check-ins and ongoing training can also help agents improve their communication techniques and stay updated on best practices, ensuring a supportive and efficient work environment.
More about Phone Answering Service jobs
What cities are hiring for Phone Answering Service jobs? Cities with the most Phone Answering Service job openings:
What states have the most Phone Answering Service jobs? States with the most job openings for Phone Answering Service jobs include:
What job categories do people searching Phone Answering Service jobs look for? The top searched job categories for Phone Answering Service jobs are:
Phone Answering Service jobs near you
Infographic showing various Phone Answering Service job openings in the United States as of June 2026, with employment types broken down into 12% Full Time, 84% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,296 per year, or $16 per hour.
Answering Service Manager

Answering Service Manager

Alarm Systems Inc

Quincy, IL

Full-time

Medical, Dental, Retirement, PTO

Posted 11 days ago

Job description

Midwest Answer is hiring a full-time Answering Service Managerto lead our dedicated team of customer service professionals. This is an on-site position, not remote.

We are a 24/7/365 answering service that handles inbound calls for a wide range of clients across the country. Our agents provide professional support-no sales calls-with a strong local presence. We pride ourselves on teamwork, flexibility, and delivering exceptional service.

Key Responsibilities

As the Answering Service Manager, you will oversee all aspects of our answering service operations, including:

  • Recruiting, hiring, and onboarding new team members
  • Creating and managing staff schedules
  • Ensuring coverage for all shifts, including holidays and weekends
  • Conducting performance reviews and quality assurance
  • Supporting a collaborative and respectful team culture

Desired Skills & Qualifications

We're looking for someone who is:

  • Friendly, respectful, and professional on the phone
  • Experienced in business phone communication
  • Accurate and efficient in typing
  • Proficient with:
  • Google Chrome or Firefox
  • Email and Microsoft Office (Word, Excel, PDFs)
  • Skilled in multitasking and problem-solving
  • Able to work independently and as part of a team
  • Detail-oriented and organized
  • Experienced in team management and leadership

Compensation & Benefits

  • Vacation and Holiday pay
  • Health and dental insurance
  • 401(k) retirement plan
  • Commission opportunities for additional sales
  • Supportive team environment with flexible time-off scheduling
  • Opportunities for growth in a family-oriented company

About Midwest Answer

Since 1974, Midwest Answer has built its reputation on strong relationships-especially between our clients and their customers. We're a progressive, family-oriented company passionate about helping businesses grow. Our team delivers friendly, professional, and reliable customer service with integrity and pride. We're here so our clients don't have to be.

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