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Phone Answering Service Jobs (NOW HIRING)

CAMPBELL CLINIC PC

AON Phone Operator

Bristol, TN · On-site

$13.75 - $17/hr

Operates the phone system and assists with scheduling patients. Coordinates the operation of the ... Forwards calls to the answering service at the end of the day. * Distributes and collects incoming ...

UPMC East

Telephone Operator - UPMC East

Monroeville, PA

$16 - $20/hr

High school graduate or equivalent. * 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience. * Must be able to work all shifts, 7 ...

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How much do phone answering service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for phone answering service in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.31 per hour, depending on experience, location, and employer.

What is a phone answering service?

A phone answering service is a company or team that answers telephone calls on behalf of another business or individual. These services can handle incoming calls, take messages, provide information, schedule appointments, and even route urgent calls as needed. They are commonly used by businesses that want to ensure that no calls go unanswered, especially after hours or during busy periods. Using a phone answering service can improve customer service, save time, and allow staff to focus on other important tasks.

What are the key skills and qualifications needed to thrive as a phone answering service representative?

To thrive as a Phone Answering Service Representative, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call management software, and customer relationship management (CRM) tools is typically required. Professionalism, patience, and the ability to remain calm under pressure distinguish top performers in this role. These skills are crucial for delivering efficient, courteous service and ensuring clients’ needs are met with accuracy and consistency.

What are some common challenges faced by professionals working in a phone answering service, and how can they be managed?

Professionals in a phone answering service often encounter challenges such as handling high call volumes, managing difficult or upset callers, and quickly adapting to different client protocols. Success in this role relies on staying calm under pressure, using active listening skills, and following clear scripts or guidelines. Regular team check-ins and ongoing training can also help agents improve their communication techniques and stay updated on best practices, ensuring a supportive and efficient work environment.

What is the difference between Phone Answering Service vs Receptionist?

AspectPhone Answering ServiceReceptionist
CredentialsTypically no formal credentials required, training providedHigh school diploma or equivalent, on-the-job training
Work EnvironmentRemote or call center setting, handling multiple clientsFront desk of an office or business location
Employer & IndustryBusinesses across various industries outsourcing callsSpecific company or organization, in-person role
Primary DutiesAnswer calls, take messages, direct callsGreet visitors, answer phones, administrative tasks

While both roles involve communication and customer interaction, a Phone Answering Service primarily handles inbound calls remotely for multiple clients, focusing on call management. A Receptionist works onsite, managing front desk duties and in-person interactions. Understanding these differences helps businesses choose the right role for their needs.

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Cities with the most Phone Answering Service job openings:

What states have the most Phone Answering Service jobs?

States with the most job openings for Phone Answering Service jobs include:

What job categories do people searching Phone Answering Service jobs look for?

The top searched job categories for Phone Answering Service jobs are:

Phone Answering Service jobs near you
Infographic showing various Phone Answering Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,296 per year, or $16 per hour.

Customer Service Representative (Remote)

Answer Aide

Saint Augustine, FL • Remote

$13 - $16/hr

Full-time, Part-time

Medical, Dental, Vision, Life, PTO

Re-posted 22 days ago

Job description

AnswerAide is actively seeking an enthusiastic full-time, part-time, and on-call Answering Service Agent to provide quality customer service. Are you a people person who enjoys talking on the phone? Can you provide quality customer service? Do you want to work for a supportive and growing company? If so, please continue reading!

This phone operator position earns a competitive wage based on your skills. We provide great benefits and perks, including medical, dental, vision, short-term and long-term disability, life insurance, and paid time off (PTO). If this sounds like the right customer service opportunity as a phone operator for you, apply today!

ABOUT ANSWER AIDE

AnswerAide is a dedicated provider of 24/7 telephone answering services and customer service outsourcing for businesses. Our superb team handles the after-hours and overflow phone calls, customer service outsourcing, and other administrative tasks when needed for our clients. Our services help various companies stay at the top of their industries because of the excellent support their customers receive. We strive to create the best experience for every caller by treating them like our own customers, and we treat our own customers like they are family.

Our team always goes the extra mile to ensure that all calls are handled professionally. Customer service training is provided to all employees so that everyone can give the highest quality of service. Our business wouldn't thrive without our employees, and we like to show them our appreciation by offering a positive work environment and exceptional benefits!

A DAY IN THE LIFE OF AN ANSWERING SERVICE AGENT

As a virtual receptionist, you are the backbone of our company. Your main responsibilities include receiving inbound calls and placing outbound calls. You listen attentively and collect customer data to provide them with basic information about the services and support they seek. Taking accurate notes and detailed messages is a main part of the job, and you have no problem balancing this while speaking clearly on the phone. You help schedule appointments for customers and process orders and payments while ensuring all calls are documented and reported to the appropriate business. Maintaining order is a skill that comes naturally to you, and you find great satisfaction in helping others through quality customer service!

QUALIFICATIONS OF AN ANSWERING SERVICE AGENT

  • A resident of AL, FL, GA, or TX
  • Ability to type 40+ words per minute with minimal errors
  • Ability to follow instructions
  • Must be able to multitask (talk, type, and follow scripting verbatim)
  • Strong customer service skills
  • Strong computer skills
  • Being bilingual is not required, but a plus

COMPUTER REQUIREMENTS
-PC w/ Windows 11
-Memory (RAM): 8GB minimum
-Hard Drive: 100 GB minimum available space
-PC should be less than three years old
-High-speed internet with a minimum of 50 Mbps download speed, with low latency. No wireless, cellular, satellite, or Wi-Fi connections
-Please view our full list of equipment requirements

Do you have excellent verbal and written communication skills? Can you maintain professionalism and use a clear speaking voice on the phone? Can you balance multiple tasks at once while demonstrating good time management? Do you have an upbeat, enthusiastic, and friendly personality? Are you detail-oriented? If so, we want to hear from you about this phone operator opportunity!