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It Service Operations Jobs (NOW HIRING)

Govcio LLC

IT Service Technician

Houston, TX · On-site

$53K/yr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... They coordinate and perform operation and/or maintenance activities for networks/servers. They ...

Govcio LLC

IT Service Technician

Tucson, AZ · On-site

$53K/yr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... They coordinate and perform operation and/or maintenance activities for networks/servers. They ...

Ohmcomm Inc

IT Service Manager

Philadelphia, PA · On-site

$50K - $62K/yr

The Service Manager will oversee daily operations, ensuring efficient, effective service delivery ... Experience in IT and technology (low voltage) systems Skills in managing teams and coordinating ...

Express Flooring

IT Operations Manager

Phoenix, AZ · Hybrid

$95K - $105K/yr

Driving continuous improvement of our IT Service Management (ITSM) and IT Asset Management (ITAM ... Supporting the Director of IT by making sound operational decisions and helping ensure the ...

JMA Wireless

IT Operations Manager

Syracuse, NY · On-site

$115K - $130K/yr

The IT Operations Manager owns the day-to-day delivery, reliability, and cost-effectiveness of the organization's IT services. This role leads the help desk team, owns the new IT service management ...

ECHO

IT Operations Manager

Lake Zurich, IL · On-site

$125K - $135K/yr

The IT Operations Manager is responsible for the day-to-day delivery, support, and performance of IT services across the organization. This role leads the IT support and operations team while ...

Bloom Healthcare

IT Service Desk Lead

Lakewood, CO · On-site

$75K - $100K/yr

This role is responsible for managing day-to-day IT service desk operations, supporting employees across hardware and software issues, administering Microsoft 365, coordinating with external ...

Coeur Mining

Lead, IT Service Delivery

Chicago, IL · On-site

$98K - $117K/yr

S.-based, well-diversified, growing precious metals producer with five wholly-owned operations: the ... Coeur is actively seeking an IT Service Delivery Lead responsible for coordinating and delivering ...

QSRP group

WI · On-site

Support day-to-day IT operations for HQ and restaurants, ensuring smooth and reliable service delivery. * Coordinate weekly check-ins with our IT Service Partner (SPOC) and take part in monthly ...

Glanbia

IT Operations Manager

Downers Grove, IL

$140K - $190K/yr

You will partner with the Cloud & Infrastructure Platform Owners to develop a future roadmap and strategy for the IT Operations service delivery and will act as an interaction point with the ...

Sagility LLC

AVP- IT Service Delivery

El Paso, TX · On-site

$191K/yr

Job title: AVP- IT Service Delivery Associate Vice President (AVP) - IT Service Delivery Location ... The AVP will drive operational excellence, customer experience, workforce productivity, automation ...

Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site +1

Acquisition & Lifecycle Support (Acquisition-related operations support) The IT Service Delivery Manager SME provides senior-level expertise in IT service delivery, investment governance, strategic ...

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All JobsIt Service Operations Jobs

It Service Operations information

See salary details

$35.5K

$78.6K

$131K

How much do it service operations jobs pay per year?

As of Sep 10, 2026, the average yearly pay for it service operations in the United States is $78,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $95,500.00 per year, depending on experience, location, and employer.

What is the difference between It Service Operations vs Network Support Specialist?

AspectIt Service OperationsNetwork Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentData centers, IT departments, service desksNetwork labs, client sites, enterprise networks
Employer & IndustryIT service providers, large corporationsTelecom, IT firms, enterprise organizations
Job FocusManaging IT services, incident resolution, process improvementNetwork setup, troubleshooting, performance monitoring

It Service Operations and Network Support Specialist roles overlap in technical skills and certifications but differ in scope. It Service Operations focuses on managing overall IT services and processes, while Network Support Specialists concentrate on network-specific troubleshooting and maintenance. Both roles are essential in IT environments, with distinct responsibilities aligned to their expertise areas.

What is the role of IT Service Operations?

IT Service Operations involves managing and maintaining an organization’s IT services to ensure they run efficiently and reliably. It includes tasks such as incident management, problem resolution, system monitoring, and implementing best practices like ITIL to support business needs. Professionals in this role often use tools like service desks and monitoring software to deliver continuous IT support.
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It Service Operations jobs near you
Infographic showing various It Service Operations job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $78,645 per year, or $37.8 per hour.

IT Service Technician

Houston, TX • On-site

Govcio LLC
Business Management Consulting • 1 - 5K employees
Learn more about Govcio LLCexternal

$53K/yr

Full-time

Posted 9 days ago

GovCIO rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Houston, TX and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage. Employee will be required to obtain an A+, ITIL Foundation, HDI certification, and one of the following within six months of hire: Security+, Network+, or Server+. The cost of certification will be reimbursed by GovCIO.
Responsibilities
The employee provides support for all onsite IT activities. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They coordinate and perform operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following:
    • Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.
    • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
    • Recommend systems modifications to reduce user problems.
    • Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
    • Install operating system patches, upgrades etc. via SCCM Software Center
    • Provide remote support services for telework/home users.
      • Help ensure user applications work over VPN and/or Citrix.
    • Manage user relocation requests.
    • Ensure devices are properly encrypted.
    • Local On-Site Cabling.
    • Provide on-site support for enterprise groups such as the network and security operation centers.
      • Restart network equipment, including switches and routers as directed by enterprise networking.
      • Replace defective network equipment.
    • Wireless Services
      • Assist users with mobile communication devices.
      • Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
    • Asset Inventory Support
      • Assist with physical inventory as needed.
      • Assist with receiving and receipting property.
    • Disposal Preparation Support
      • Process computer equipment for disposal.
      • Ensure disposal policies are properly employed.
      • Ensure all devices are fully wiped of information before leaving the facility.
    • Video Conferencing and Audio/Video O&M
      • Troubleshoot system problems.
      • Work with support staff for remote troubleshooting and repairs.
      • Assist in setting up presentation devices and video conferencing units.
    • Support pre/post application releases.
    • Gather analyze, and report end-user support trends.
    • Assist tier 1 Service Desk with answering user calls.
    • Other duties as assigned.

Qualifications
Required Skills and Experience
  • High School with 0-3 years (or commensurate experience)
  • US Citizen
  • High degree of technical proficiency
  • Excellent problem-solving skills and analytical abilities

Preferred Skills and Experience
  • Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role
  • Certification in Microsoft Operating Systems
  • Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation
  • CompTIA Network+
  • CompTIA A+
  • CompTIA Server+
  • CompTIA Security+

Clearance Required:
Must be able to obtain and hold a Public Trust Clearance.
#ASG #NEON #NSS #TM #TMK
Posted Salary Range
USD $53,040.00 - USD $53,040.00 /Yr.

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