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It Service Operations Jobs (NOW HIRING)

SAIC

IT Service Center Manager

Colorado Springs, CO · On-site

This is an on-site leadership role responsible for the day-to-day oversight and operational management of a multi-tiered IT Service Center team supporting Department of Defense (DoD) personnel. The ...

Amtis

IT Operations Manager

Birmingham, AL

£62K - £70K/yr

This is a key opportunity to take ownership of day-to-day IT operations, drive service excellence, and shape the future roadmap across cloud, Network, EUC and application environments. You'll join a ...

US IT Solutions Inc

IT Service Desk lead

Durham, NC · On-site

Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Additional Information Thanks and ...

Labcorp

Senior IT Service Technician

Phoenix, AZ · On-site

Serve as a liaison between Information Technology, Operations, vendors, and end users to resolve ... Strong customer service and end-user support skills. * Ability to communicate technical information ...

Govcio LLC

IT Service Technician

Seattle, WA · On-site

$25.50/hr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... They coordinate and perform operation and/or maintenance activities for networks/servers. They ...

Westchester Medical Center

NY · On-site

$180 - $230/hr

Analyze data to identify trends and opportunities for IT service improvement. * Develop, implement ... operations. * Exceptional organizational, communication, and interpersonal skills. * Strong ...

Suzor IT

IT Manager

Bennington, VT · On-site

$91K - $112K/yr

Role Summary The IT Leader provides strategic oversight and day-to-day leadership for IT staff ... Service Operations: Ensure timely service delivery and SLA adherence by monitoring ticket flows and ...

Red Cup IT

IT Service Desk Manager

Red Cup IT is seeking an IT Service Desk Manager to oversee the daily operations of their IT service desk. The role involves managing a team of service desk analysts, ensuring timely support for ...

Glanbia

IT Operations Manager

Downers Grove, IL · On-site

$140K - $190K/yr

You will partner with the Cloud & Infrastructure Platform Owners to develop a future roadmap and strategy for the IT Operations service delivery and will act as an interaction point with the ...

A-dec, Inc.

IT Service Delivery Lead

Newberg, OR · On-site

The IT Service Delivery Lead provides hands-on leadership in the execution and continuous improvement of IT services operations, including help desk support, endpoint lifecycle coordination, vendor ...

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All JobsIt Service Operations Jobs

It Service Operations information

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$35.5K

$78.6K

$131K

How much do it service operations jobs pay per year?

As of Aug 20, 2026, the average yearly pay for it service operations in the United States is $78,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $95,500.00 per year, depending on experience, location, and employer.

What is the difference between It Service Operations vs Network Support Specialist?

AspectIt Service OperationsNetwork Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentData centers, IT departments, service desksNetwork labs, client sites, enterprise networks
Employer & IndustryIT service providers, large corporationsTelecom, IT firms, enterprise organizations
Job FocusManaging IT services, incident resolution, process improvementNetwork setup, troubleshooting, performance monitoring

It Service Operations and Network Support Specialist roles overlap in technical skills and certifications but differ in scope. It Service Operations focuses on managing overall IT services and processes, while Network Support Specialists concentrate on network-specific troubleshooting and maintenance. Both roles are essential in IT environments, with distinct responsibilities aligned to their expertise areas.

What is the role of IT Service Operations?

IT Service Operations involves managing and maintaining an organization’s IT services to ensure they run efficiently and reliably. It includes tasks such as incident management, problem resolution, system monitoring, and implementing best practices like ITIL to support business needs. Professionals in this role often use tools like service desks and monitoring software to deliver continuous IT support.
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It Service Operations jobs near you
Infographic showing various It Service Operations job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $78,645 per year, or $37.8 per hour.

IT Service Center Manager

SAIC

Colorado Springs, CO • On-site

Other

Posted 8 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

79th of 224 rated it services

Job description

Job ID: 2615547
Location: Colorado Springs, CO, US
Date Posted: 2026-08-11
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: TS.SCI
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: ORA_ON_SITE
Description
SAIC is seeking an experienced IT Service Center Manager to support a dynamic IT services program at Peterson Space Force Base, Colorado Springs, CO. This is an on-site leadership role responsible for the day-to-day oversight and operational management of a multi-tiered IT Service Center team supporting Department of Defense (DoD) personnel. The Service Center operates during business hours, Monday through Friday, 6:00 AM - 6:00 PM Mountain Time.
Responsibilities
The Service Center Manager will provide hands-on leadership and supervision across all service delivery tiers, ensuring consistent, high-quality IT support is delivered in alignment with program requirements, SLAs, and ITIL best practices.
Team Leadership & Operations:
  • Oversee the daily operations of a multi-tiered Service Center team, ensuring adequate staffing coverage across all shifts within the 6:00 AM - 6:00 PM MT business hours window.
  • Serve as the primary point of escalation for complex or sensitive issues requiring leadership intervention.
  • Monitor team performance, workload distribution, and queue management to ensure timely resolution of incidents and fulfillment of service requests.
  • Conduct regular team meetings, one-on-ones, and performance reviews to foster professional development and accountability.
  • Develop and maintain Standard Operating Procedures (SOPs), knowledge base articles, and work instructions to support consistent service delivery.
  • Coordinate with program management and government stakeholders to communicate service status, trends, and improvement initiatives.
  • Track and report on key performance indicators (KPIs) and metrics including ticket volumes, resolution times, first call resolution rates, customer satisfaction scores, and SLA compliance.
  • Drive continual service improvement initiatives leveraging ITIL frameworks and industry best practices.
  • Work collaboratively with all other Operations team leads and technical teams across the program to ensure seamless ticket escalation, resolution coordination, and communication; the program encompasses multiple specialized teams and the Service Center Lead serves as a critical integration point, ensuring incidents and requests are routed, escalated, and resolved efficiently across all functional areas.
  • Support onboarding and training of new Service Center personnel.
  • Ensure all team members maintain required certifications and clearance levels in accordance with program requirements.

Qualifications
Required Qualifications:
  • Location: Must be local to Colorado Springs, CO; this position requires on-site presence at Peterson Space Force Base.
  • Clearance: Active Top Secret with SCI eligibility required at time of hire.

Certification:
  • CompTIA Security+ (or equivalent DoD 8570/8140 IAT Level II certification or higher) required.
  • Minimum of one (1) active ITIL certification (ITIL 4 Foundation or higher) required.

Experience:
  • 5+ years of experience supporting DoD agencies in an IT services or service desk capacity.
  • 3+ years of experience in a Service Desk Lead, Supervisor, or Team Lead role, with demonstrated responsibility for team oversight, performance management, and service delivery.
  • Strong working knowledge of ITIL service management principles and their practical application in a service desk environment.
  • Proficiency with ITSM ticketing platforms (e.g., ServiceNow, Remedy, or equivalent).
  • Experience managing multi-tiered support teams and coordinating escalation workflows.
  • Familiarity with Active Directory user and computer account administration.
  • Strong understanding of Windows desktop operating systems and Microsoft 365 applications in a DoD or enterprise environment.
  • Demonstrated ability to manage competing priorities, meet SLAs, and drive accountability within a team.

Desired Qualifications:
  • Security certification above the CompTIA Security+, such as CompTIA CySA+, CASP+, CISSP, or equivalent higher-level DoD 8570/8140 certification.
  • Multiple ITIL certifications beyond Foundation level (e.g., ITIL 4 Specialist, Strategist, or Leader designations).
  • Help Desk Institute (HDI) certification, such as HDI Support Center Manager (HDI-SCM), HDI Support Center Team Lead (HDI-SCTL), or equivalent.
  • Experience supporting Space Force, Air Force, or other DoD Space enterprise programs.
  • Familiarity with DoD cybersecurity frameworks, RMF, and STIG compliance requirements.
  • Experience with asset management tools and hardware lifecycle processes in a government environment.
  • Prior experience supporting VIP or executive-level customers in a military or government setting.
  • CompTIA A+, Network+, or Microsoft certifications (e.g., MD-102, MS-900).

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see .

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