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It Service Operations Manager Jobs (NOW HIRING)

Lead, IT Service Operations

Manhattan, NY · On-site

$125K - $155K/yr

Grade Level (for internal use): 12 S&P Global The role: Lead, IT Service Operations The location ... Prior experience of Incident Management/Ticketing Systems (e.g. Jira, ServiceNow) and workflows

Service Operations Manager Department:Service Delivery Reports To:CEO Location:Remote, Global Term ... Unlimited Time Off Company Overview Imagis is an IT digital transformation firm that has been ...

Manager, IT Service Management Experienced IT service management leaders, bring your expertise to ... Responsibilities * IT Operations (24/7): Oversee round-the-clock IT operations to ensure continuous ...

Role: IT Operations Manager Location: Northern Virginia Area Type: FT / Hybrid About the Team: Join a well-established technology solutions provider supporting complex IT environments across public ...

Position: Enterprise IT Operations Manager Number of openings: 1 Type: Contract / Contract-to-hire ... Manufacturing / Services The Enterprise IT Opps Manager role is tasked with architecting, designing ...

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It Service Operations Manager information

See salary details

$35.5K

$78.6K

$131K

How much do it service operations manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for it service operations manager in the United States is $78,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $95,500.00 per year, depending on experience, location, and employer.

What is the difference between It Service Operations Manager vs It Service Desk Manager?

AspectIt Service Operations ManagerIt Service Desk Manager
Primary FocusOversees overall IT service delivery, processes, and strategic improvementsManages the IT service desk team, handles user issues, and ensures ticket resolution
ResponsibilitiesService management, process optimization, vendor relations, and performance metricsStaff management, incident handling, customer communication, and ticket prioritization
CertificationsITIL, PMP, or similar certifications often preferredITIL, HDI certifications common
Work EnvironmentStrategic, cross-departmental, often in larger organizationsOperational, team-focused, in help desk or support centers

The It Service Operations Manager focuses on strategic service delivery and process improvement across the organization, while the It Service Desk Manager concentrates on managing the support team and resolving user issues. Both roles require ITIL knowledge and relevant certifications, but their scope and daily tasks differ significantly.

What does an IT Service Operations Manager do?

An IT Service Operations Manager oversees the delivery and management of IT services within an organization, ensuring systems run efficiently and meet business needs. They coordinate teams, implement processes based on frameworks like ITIL, and monitor service performance to maintain high availability and security. Strong leadership, problem-solving skills, and familiarity with IT management tools are essential for this role.

What is the role of an IT Service Operations Manager?

An IT Service Operations Manager oversees the delivery and management of IT services within an organization, ensuring systems run efficiently and meet business needs. They coordinate teams, implement processes based on frameworks like ITIL, and monitor service performance to maintain high availability and quality. Strong leadership, problem-solving skills, and familiarity with IT service management tools are essential for this role.

What cities are hiring for It Service Operations Manager jobs?

Cities with the most It Service Operations Manager job openings:

Who are the top companies hiring for It Service Operations Manager jobs?

The top employers for It Service Operations Manager jobs are:

What states have the most It Service Operations Manager jobs?

States with the most job openings for It Service Operations Manager jobs include:

Infographic showing various It Service Operations Manager job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $78,645 per year, or $37.8 per hour.

Director of IT Service & Operations

BKF

Pleasanton, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago


Job description

We are seeking a Director of IT Service & Operations to join our team at BKF Engineers!

The Director of IT Service & Operations is responsible for leading the teams, processes, and technologies that deliver IT services across BKF Engineers. Reporting to the Vice President of Technology & Information Systems, this role provides strategic leadership for IT service delivery, workplace technology, asset lifecycle management, procurement, and IT service management. The Director will build and lead a modern, scalable IT service organization, driving operational excellence, automation, and continuous improvement while delivering an exceptional employee experience for a geographically distributed workforce. As BKF continues to grow organically and through acquisitions, this position will play a key role in advancing a cloud-first, data-driven IT organization focused on reliability, security, consistency, and employee productivity.

Key Responsibilities:

  • Provide strategic leadership and oversight for the organization's IT service delivery function.
  • Directly manage the Service Desk Lead, providing coaching, accountability, and support while empowering them to lead day-to-day service desk operations.
  • Establish service standards, operational priorities, and performance expectations across the IT support organization.
  • Serve as the senior escalation point for significant operational issues affecting employees or business operations.
  • Foster a culture of accountability, continuous improvement, customer service, and operational excellence.
  • Develop, implement, and continually improve IT service management processes, including incident, request, problem, change, and knowledge management.
  • Establish scalable operational processes and leverage automation, self-service capabilities, documentation, and knowledge management to improve efficiency and enhance the employee experience.
  • Identify recurring operational issues through trend analysis and drive root-cause improvements using ITIL or similar service management best practices.
  • Oversee operational support for modern workplace technologies, including Microsoft 365, collaboration platforms, SaaS applications, endpoint management solutions, and employee productivity tools.
  • Partner with Infrastructure, Cloud Operations, and Enterprise Applications teams to ensure seamless delivery of end-user technology services.
  • Support identity and access management processes, employee onboarding and offboarding, and workplace technology standards.
  • Oversee the full lifecycle of IT assets, including procurement, inventory management, deployment, refresh planning, recovery, and disposal.
  • Manage technology procurement, vendor relationships, software licensing, and subscription management while identifying opportunities for standardization and cost optimization.
  • Oversee technology support for office openings, relocations, expansions, conference room technology, and workplace systems to ensure a consistent employee experience across all locations.
  • Define, monitor, and report on key performance indicators for IT service delivery, using data and reporting to drive accountability, service improvements, and operational decision-making.
  • Partner with Human Resources, Finance, Facilities, Compliance, Security, and business leaders to improve employee experience, workplace operations, and business productivity.
  • Communicate operational priorities, service improvements, and technology initiatives effectively while building strong partnerships across the organization.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent professional experience.
  • Eight or more years of progressive experience in IT service management, workplace technology, or IT operations.
  • At least five years of leadership experience managing technical teams or IT service organizations.
  • Demonstrated success leading and improving IT service operations in a mid-sized or large organization.
  • Experience managing leaders or supervisors responsible for day-to-day technical operations.
  • Experience supporting modern, cloud-first workplace environments built around Microsoft 365, SaaS applications, and cloud-managed endpoints.
  • Strong understanding of IT service management principles and continual service improvement.
  • Demonstrated ability to build operational discipline through process improvement, metrics, automation, and accountability.
  • Excellent communication, leadership, and stakeholder management skills.

Preferred

  • ITIL Foundation or higher certification.
  • Experience leading IT service organizations within professional services, engineering, architecture, or consulting firms.
  • Experience supporting geographically distributed organizations with multiple office locations.
  • Experience implementing or optimizing ITSM platforms such as Freshservice, ServiceNow, or Jira Service Management.
  • Experience managing IT procurement, vendor relationships, software licensing, and asset lifecycle management.
  • Experience leading organizational change and service modernization initiatives.

Physical Demands:

Must be able to regularly talk, hear, and operate various IT devices. Occasional lifting of equipment up to 40 pounds may be required.

Work Conditions:

The Director of IT Service & Operations will primarily work in an office environment with occasional travel to other office locations. Routine office hours are expected, with flexibility needed for after-hours support during critical incidents or system upgrades.

Benefits

  • The typical base salary range for this position is $165,000 -$200,000 per year, and may vary depending upon skills, experience, education, and geographical location. This is a salaried position paid bi-weekly.
  • Competitive salaries, profit sharing, and 401k.
  • Medical, Dental, and Vision Benefits.
  • Generous paid time off packages.
  • 9 Paid Holidays.
  • Flexible schedules.
  • Education reimbursement, Paid annual dues for professional and societal organizations.
  • BKF offers competitive and award-winning benefits and perks. To learn more click here.

BKF Engineers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

BKF Engineers does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and a specific solicitation for the position or other approved engagement request for the position with BKF Engineers, BKF Engineers reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited submittals are done at the risk of the recruiter.

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