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It Service Operations Manager Jobs (NOW HIRING)

Lead, IT Service Operations

Manhattan, NY · On-site

$125K - $155K/yr

Grade Level (for internal use): 12 S&P Global The role: Lead, IT Service Operations The location ... Prior experience of Incident Management/Ticketing Systems (e.g. Jira, ServiceNow) and workflows

Grade Level (for internal use): 12 S&P Global The role: Lead, IT Service Operations The location ... Prior experience of Incident Management/Ticketing Systems (e.g. Jira, ServiceNow) and workflows

Grade Level (for internal use): 12 S&P Global The role: Lead, IT Service Operations The location ... Prior experience of Incident Management/Ticketing Systems (e.g. Jira, ServiceNow) and workflows

Lead, IT Service Operations

Manhattan, NY · On-site

$125K - $155K/yr

Grade Level (for internal use): 12 S&P Global The role: Lead, IT Service Operations The location ... Prior experience of Incident Management/Ticketing Systems (e.g. Jira, ServiceNow) and workflows

This individual will oversee the planning, integration, and execution of enterprise IT services ... The Enterprise IT Operations Manager will work closely with leadership across the command, external ...

New

IT Operations Manager

Green Bay, WI · On-site

$110 - $145/hr

An award-winning provider of financial technology, equipment, and services since 1983, we are ... Strong knowledge of IT operations management and service delivery best practices. * Experience ...

New

IT Operations Manager

Denver, CO · On-site

$110 - $130/hr

Service Delivery & ITSM: Own IT service delivery outcomes in ITSM -- SLA performance, queue health, escalation paths, customer satisfaction, and operational reporting to leadership. * Player-Coach ...

New

Service Operations Manager

Falconer, NY · On-site

$93K - $155K/yr

Job Requirements The Service Operations Manager must have the ability to ensure high-level customer ... Information Technology. * At least five (5) years' experience working with mechanical and/or ...

IT Service Coordinator

Fairport, NY · On-site

$60K - $80K/yr

IT Service Manager Role: Full-time IT Service Manager Location: Fairport, NY Pay: $60,000 - $80,000 ... manage ticket flow, balance workloads, and coordinate schedules to ensure smooth operations. When ...

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It Service Operations Manager information

See salary details

$35.5K

$78.6K

$131K

How much do it service operations manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for it service operations manager in the United States is $78,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $95,500.00 per year, depending on experience, location, and employer.

What is the difference between It Service Operations Manager vs It Service Desk Manager?

AspectIt Service Operations ManagerIt Service Desk Manager
Primary FocusOversees overall IT service delivery, processes, and strategic improvementsManages the IT service desk team, handles user issues, and ensures ticket resolution
ResponsibilitiesService management, process optimization, vendor relations, and performance metricsStaff management, incident handling, customer communication, and ticket prioritization
CertificationsITIL, PMP, or similar certifications often preferredITIL, HDI certifications common
Work EnvironmentStrategic, cross-departmental, often in larger organizationsOperational, team-focused, in help desk or support centers

The It Service Operations Manager focuses on strategic service delivery and process improvement across the organization, while the It Service Desk Manager concentrates on managing the support team and resolving user issues. Both roles require ITIL knowledge and relevant certifications, but their scope and daily tasks differ significantly.

What does an IT Service Operations Manager do?

An IT Service Operations Manager oversees the delivery and management of IT services within an organization, ensuring systems run efficiently and meet business needs. They coordinate teams, implement processes based on frameworks like ITIL, and monitor service performance to maintain high availability and security. Strong leadership, problem-solving skills, and familiarity with IT management tools are essential for this role.

What is the role of an IT Service Operations Manager?

An IT Service Operations Manager oversees the delivery and management of IT services within an organization, ensuring systems run efficiently and meet business needs. They coordinate teams, implement processes based on frameworks like ITIL, and monitor service performance to maintain high availability and quality. Strong leadership, problem-solving skills, and familiarity with IT service management tools are essential for this role.

What cities are hiring for It Service Operations Manager jobs?

Cities with the most It Service Operations Manager job openings:

Who are the top companies hiring for It Service Operations Manager jobs?

The top employers for It Service Operations Manager jobs are:

What states have the most It Service Operations Manager jobs?

States with the most job openings for It Service Operations Manager jobs include:

Infographic showing various It Service Operations Manager job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $78,645 per year, or $37.8 per hour.

Director of IT Service Delivery

Endurance IT Services

Hampton, VA • On-site

$90K - $100K/yr

Full-time

Posted 24 days ago


Job description


Position Title: Director of IT Service Delivery
Contract Duration: Direct Hire
Work Location: Hampton, VA
Employment: Onsite (100%)
We are seeking a strategic and customer-focused Director of IT Service Delivery to lead end-user technology services and support operations for a client in Hampton! This role oversees help desk services, desktop support, technology asset management, software licensing, print services, and IT governance initiatives while ensuring an exceptional technology experience for employees and stakeholders.
Key Responsibilities
  • Lead IT Service Desk and end-user support operations.
  • Manage desktop deployment, technology asset lifecycle, software licensing, and vendor relationships.
  • Develop and track KPIs and service metrics to drive operational excellence.
  • Lead and mentor a team of IT professionals.
  • Partner with stakeholders to identify technology needs and improve service delivery.
  • Support onboarding/offboarding processes and organizational technology initiatives.
  • Collaborate with IT leadership on governance, communications, and strategic projects.
Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
  • 3+ years of leadership experience in IT Service Delivery, End User Services, or Client Services.
  • Experience managing IT support teams and service operations.
  • Strong knowledge of IT service management, asset management, and customer support best practices.
  • Excellent communication, leadership, and stakeholder management skills.
Preferred
  • Experience in higher education or other complex enterprise environments.
  • ITIL or IT Service Management (ITSM) experience.

About Us:
Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, and IT Consulting to help businesses stay secure and productive. We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and Contract roles, plus internal full-time positions.
Some opportunities may not be exclusive and can change as we work with clients but our goal is always to help candidates find the right job.