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It Service Operations Manager Jobs (NOW HIRING)

Mann+Hummel GmbH

IT Manager (Gastonia, NC)

Gastonia, NC · On-site

$86K - $106K/yr

Knowledge of commonly used concepts, operations, practices, and procedures within IT Service Desk ... Familiar with risk management / escalation management, and managing deadlines * Knowledge of IT ...

RDO Equipment Co.

Service Operations Manager

Imperial, CA · On-site

$85K - $115K/yr

We deal in iron from the world's leading equipment and technology manufacturers, but we're a people ... For further information, please review the Know Your Rights notice from the Department of Labor.

Hitachi, Ltd.

Service Operations Manager

Livermore, CA · On-site

$120K - $130K/yr

Service Operations Manager Location: Livermore, CA Reports to: Senior Operations Manager ... information, veteran status, physical or mental disability, or other protected categories under ...

Shionogi Inc.

Director, IT Operations

Florham Park, NJ · On-site

Manages the IT Operations function through the Service Desk and Infrastructure leaders, setting ... direction and priorities, allocating capability across initiatives, and holding accountability for ...

Saviance

IT Operations Manager - India

Boston, MA · On-site

Saviance is a confidential company seeking an IT Operations Manager to oversee IT procurement, ... Saviance is a modern consulting firm providing a variety of professional services to its clients in ...

Idahoan Foods, LLC

Service Operations Manager

Imperial, CA · On-site

$85K - $115K/yr

We deal in iron from the world's leading equipment and technology manufacturers, but we're a people ... For further information, please review the Know Your Rights notice from the Department of Labor. #J ...

Socket.dev

Service Operations Manager

Colleyville, TX · On-site

As a Service Operations Manager, you will oversee front‑end and service operations, ensure strong execution of company service programs, and lead teams that deliver a fast, friendly, and compliant ...

New

Albertsons

Service Operations Manager

Colleyville, TX · On-site

As a Service Operations Manager, you will oversee frontend and service operations, ensure strong execution of company service programs, and lead teams that deliver a fast, friendly, and compliant ...

Certis Biologicals

Manager of IT Services

Columbia, MD · On-site

$125K - $140K/yr

The Manager of IT Services leads IT strategy, governance, service delivery oversight ... Ensure service quality, Service-Level Agreement compliance, escalation management, and operational ...

3M HEALTHCARE

IT Service Desk Manager

Cincinnati, OH · On-site

The IT Service Desk Manager is responsible for providing leadership for the IT Service Desk staff and operations. This individual is also responsible for IT customer satisfaction and desktop ...

Willbornco

Service Operations Manager

Amarillo, TX · On-site

As our Service Operations Manager , you'll lead the charge in making sure every service call is handled right the first time, fast, and profitably. You'll manage people, processes, and performance ...

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It Service Operations Manager information

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$35.5K

$78.6K

$131K

How much do it service operations manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for it service operations manager in the United States is $78,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $95,500.00 per year, depending on experience, location, and employer.

What is the difference between It Service Operations Manager vs It Service Desk Manager?

AspectIt Service Operations ManagerIt Service Desk Manager
Primary FocusOversees overall IT service delivery, processes, and strategic improvementsManages the IT service desk team, handles user issues, and ensures ticket resolution
ResponsibilitiesService management, process optimization, vendor relations, and performance metricsStaff management, incident handling, customer communication, and ticket prioritization
CertificationsITIL, PMP, or similar certifications often preferredITIL, HDI certifications common
Work EnvironmentStrategic, cross-departmental, often in larger organizationsOperational, team-focused, in help desk or support centers

The It Service Operations Manager focuses on strategic service delivery and process improvement across the organization, while the It Service Desk Manager concentrates on managing the support team and resolving user issues. Both roles require ITIL knowledge and relevant certifications, but their scope and daily tasks differ significantly.

What does an IT Service Operations Manager do?

An IT Service Operations Manager oversees the delivery and management of IT services within an organization, ensuring systems run efficiently and meet business needs. They coordinate teams, implement processes based on frameworks like ITIL, and monitor service performance to maintain high availability and security. Strong leadership, problem-solving skills, and familiarity with IT management tools are essential for this role.

What is the role of an IT Service Operations Manager?

An IT Service Operations Manager oversees the delivery and management of IT services within an organization, ensuring systems run efficiently and meet business needs. They coordinate teams, implement processes based on frameworks like ITIL, and monitor service performance to maintain high availability and quality. Strong leadership, problem-solving skills, and familiarity with IT service management tools are essential for this role.

What cities are hiring for It Service Operations Manager jobs?

Cities with the most It Service Operations Manager job openings:

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It Service Operations Manager jobs near you
Infographic showing various It Service Operations Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $78,645 per year, or $37.8 per hour.

IT Service Management Office Lead

Reston, VA • On-site

CACI International, Inc.
See more jobs at CACI International, Inc.external

Full-time

Medical, Retirement, PTO

Posted 7 days ago

Job description

Job Title: IT Service Management Office Lead
Job Category: Engineering
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
* * *
The Opportunity:
CACI is seeking an IT Service Management Office (ITSMO) Lead for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence. The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.
Responsibilities:
  • Provides technical and management leadership for IT project management services supporting DT/EA/CST Portfolio and Product Teams, coordinating with assigned Government representatives for project execution and documentation
  • Establishes and maintains structured processes to engage with Product Teams throughout the entire product lifecycle from initial planning through deployment and ongoing support, ensuring early and continuous Enterprise Operations involvement
  • Advises Product Teams on operational requirements, including infrastructure, security, monitoring, and support to ensure alignment with Enterprise Operations standards, DoS policies, and industry best practices
  • Develops, maintains, and updates deployment readiness checklists that capture all required operational activities, ensuring Product Teams adhere to these checklists and providing oversight to confirm completion of all items prior to deployment
  • Supports data sharing and electronic transfer initiatives with interagency partners, including DHS, DOJ, DoW, and other agencies, representing DoS's technical and subject matter interests on relevant interagency calls
  • Develops and implements comprehensive performance management and customer experience programs that measure service quality, user satisfaction, and operational effectiveness, requiring corrective action plans for identified non-compliance
  • Collaborates with designated stakeholders to identify all operational services requiring Performance Management Metrics, documenting standard definitions for SLAs, SLOs, and KPIs, and proposing continuous improvement methodologies for Government approval via Performance Management Plan
  • Conducts pre-deployment reviews with Product Teams using deployment readiness checklists to validate readiness, documents and tracks any issues identified, and provides post-deployment support ensuring smooth transition to production
  • Provides technical/management leadership on major assignments, establishes goals and plans that meet project objectives, and directs activities with overall responsibility for financial management, methods, and staffing

Qualifications:
Required -
  • BA/BS + 13 years of relevant experience; equivalencies considered
  • Active Secret clearance
  • Extensive experience leading enterprise IT Service Management (ITSM) programs, governance, and service delivery within large-scale, complex IT environments
  • Demonstrated experience establishing, implementing, and continuously improving ITIL-aligned processes, including Incident, Problem, Change, Configuration, Knowledge, Request, and Service Level Management
  • Experience leading operational readiness and service transition activities, including production readiness reviews, deployment governance, operational acceptance criteria, and transition to ongoing support
  • Demonstrated experience establishing and managing SLAs, SLOs, KPIs, service performance metrics, dashboards, and corrective action plans to drive service quality and operational improvement
  • Experience partnering with Product Teams, engineering, infrastructure, cybersecurity, application development, and operations teams throughout the product/service lifecycle to ensure operational requirements are addressed
  • Experience developing and implementing performance management, customer experience, and continual service improvement programs across enterprise IT services
  • Experience with enterprise ITSM platforms, such as ServiceNow, and leveraging service management data to identify trends, risks, performance gaps, and improvement opportunities
  • Demonstrated ability to provide strategic ITSM leadership and governance, facilitate cross-functional decision-making, and advise senior Government and program stakeholders on service delivery and operational performance

Desired -
  • Prior experience supporting federal agencies, especially the Department of State
  • Experience supporting large-scale, geographically dispersed or global enterprise IT environments
  • Experience integrating ITSM practices with Agile, DevSecOps, product management, and/or IT operations frameworks
  • ITIL 4 or ITIL-related certification
  • PMP, CAPM, CSM, or other relevant project/service management certification

What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$120,800 - $265,800
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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