ZipRecruiter

Log In

1

It Service Operations Manager Jobs (NOW HIRING)

Albertsons

Service Operations Manager

Hurst, TX · On-site

Position Summary The Service Operations Manager leads front-end operations and service departments to deliver an exceptional customer experience, drive sales performance, and ensure operational ...

Willborn

Service Operations Manager

Gardendale, TX · On-site

$70K - $85K/yr

As our Service Operations Manager , you'll lead the charge in making sure every service call is handled right the first time, fast, and profitably. You'll manage people, processes, and performance ...

Albertsons

Service Operations Manager

Broussard, LA · On-site

POSITION PURPOSE The Service Operations Manager is responsible for leading all front-end and service operations to deliver an exceptional customer experience while achieving productivity, labor, and ...

Albertsons

Service Operations Manager

Broussard, LA · On-site

POSITION PURPOSE The Service Operations Manager is responsible for leading all frontend and service operations to deliver an exceptional customer experience while achieving productivity, labor, and ...

Weigel's

IT Technician

Powell, TN · On-site

The IT Technician works closely with the IT Operations Manager and the IT Helpdesk Coordinator to deliver excellent customer service and maintain operational efficiency. Essential Duties and ...

CBRE

Union IT Service Tech

Fremont, CA · On-site

$43.08/hr

Position- IT Service Technician About the Role: The IT Service Technician plays a critical role in ... Supporting other operational activities approved by Tesla. * Managing incoming/outgoing shipments.

US IT Solutions Inc

IT Service Desk lead

Durham, NC

Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Additional Information Thanks and ...

Elpho.io

Be Seen First

IT Infrastructure & Operations Manager

Alpharetta, GA · On-site

$120K - $150K/yr

ROLE: IT Infrastructure & Operations Manager (growth path to CIO) LOCATION : Alpharetta, GA -- on ... and end-user services. We need a hands-on infrastructure leader who can stand up that ...

New

intiGrow

IT Service Delivery Technician

Du Bois, PA · On-site

IT Service Delivery Technician I Role Summary: Provide first-level IT support for end users by ... deploying IT equipment, managing user accounts, and supporting daily IT operations. Key ...

ENFRA LLC

IT Service Desk Manager

Metairie, LA · On-site

Own day-to-day operations of the Service Desk, ensuring consistent service delivery across the ... Minimum 5 years of experience in IT support, with at least 2 -3 years in management/supervisory ...

next page

Showing results 1-20

All JobsIt Service Operations Manager Jobs

It Service Operations Manager information

See salary details

$35.5K

$78.6K

$131K

How much do it service operations manager jobs pay per year?

As of Jun 18, 2026, the average yearly pay for it service operations manager in the United States is $78,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $95,500.00 per year, depending on experience, location, and employer.

How much is the salary of an operations manager?

The salary of an IT Service Operations Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Senior roles or those in high-cost areas may offer higher compensation, and certifications like ITIL can enhance earning potential.

What is the role of IT service operations manager?

An IT Service Operations Manager oversees the daily delivery and management of IT services within an organization, ensuring systems run efficiently and meet service level agreements. They coordinate teams, implement processes based on frameworks like ITIL, and utilize tools such as monitoring software to maintain service quality and resolve issues promptly.

What is the difference between It Service Operations Manager vs It Service Desk Manager?

AspectIt Service Operations ManagerIt Service Desk Manager
Primary FocusOversees overall IT service delivery, processes, and strategic improvementsManages the IT service desk team, handles user issues, and ensures ticket resolution
ResponsibilitiesService management, process optimization, vendor relations, and performance metricsStaff management, incident handling, customer communication, and ticket prioritization
CertificationsITIL, PMP, or similar certifications often preferredITIL, HDI certifications common
Work EnvironmentStrategic, cross-departmental, often in larger organizationsOperational, team-focused, in help desk or support centers

The It Service Operations Manager focuses on strategic service delivery and process improvement across the organization, while the It Service Desk Manager concentrates on managing the support team and resolving user issues. Both roles require ITIL knowledge and relevant certifications, but their scope and daily tasks differ significantly.

Who is higher, GM or operations manager?

In most organizations, a General Manager (GM) holds a higher position than an Operations Manager. The GM oversees multiple departments or the entire organization, while the Operations Manager typically focuses on managing daily operational activities within a specific area. The hierarchy can vary depending on the company's size and structure, but generally, the GM has broader executive responsibilities.

What does an IT operations manager do?

An IT operations manager oversees the daily functioning of an organization's IT infrastructure, including networks, servers, and support services. They coordinate IT teams, implement policies, ensure system security, and optimize technology performance to support business objectives.
What cities are hiring for It Service Operations Manager jobs? Cities with the most It Service Operations Manager job openings:
What states have the most It Service Operations Manager jobs? States with the most job openings for It Service Operations Manager jobs include:
It Service Operations Manager jobs near you
Infographic showing various It Service Operations Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 90% Full Time, 8% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $78,645 per year, or $37.8 per hour.
Service Operations Manager

Service Operations Manager

Albertsons

Hurst, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Albertsons rating

5.8

Company rating: 5.8 out of 10

Based on 1,131 frontline employees who took The Breakroom Quiz

69th of 116 rated grocery stores

Job description

Job Description
Position Summary
The Service Operations Manager leads front-end operations and service departments to deliver an exceptional customer experience, drive sales performance, and ensure operational excellence. This role is responsible for managing service standards, front-end efficiency, and team development while maintaining a safe, clean, and customer-focused store environment.
Key Responsibilities Front-End & Service Operations
  • Oversee all front-end operations including checkstands, self-checkout, customer service desk, and service departments
  • Ensure efficient checkout processes, minimizing wait times and maximizing customer satisfaction
  • Monitor daily operations to ensure service standards and procedures are consistently executed
  • Manage cash handling, tills, and front-end controls to ensure accuracy and compliance

Customer Experience
  • Champion a customer-first culture and ensure every customer receives exceptional service
  • Resolve customer concerns quickly, professionally, and effectively
  • Maintain a clean, organized, and welcoming front-end environment
  • Role model service excellence and set expectations for the team

Team Leadership & Development
  • Hire, train, and develop front-end supervisors and associates
  • Provide coaching, feedback, and performance management to drive engagement and accountability
  • Create schedules that align staffing with peak business needs
  • Foster a positive, fast-paced, and team-oriented culture

Financial Performance
  • Drive front-end productivity and support overall store sales goals
  • Monitor labor usage, productivity, and front-end efficiency metrics
  • Identify opportunities to improve service speed and reduce operational costs

Safety & Compliance
  • Ensure compliance with all company policies, cash handling procedures, and safety programs
  • Maintain a safe environment for associates and customers
  • Ensure adherence to regulatory and operational standards

Qualifications
  • High school diploma or equivalent required
  • Previous retail or front-end leadership experience preferred
  • Strong leadership, communication, and problem-solving skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Flexible schedule including evenings, weekends, and holidays

Physical Requirements
  • Frequent standing, walking, and movement throughout the store
  • Ability to lift up to 25-50 lbs as needed

Key Competencies
  • Customer Service Excellence
  • Leadership & Team Development
  • Operational Efficiency
  • Problem Solving & Decision Making
  • Communication & Accountability

About Us
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).
About the Team
Pay Transparency:
Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis.
*For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.

What Albertsons employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply