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It Service Operations Manager Jobs in Virginia (NOW HIRING)

Private Company

IT Operations Manager

Arlington, VA · On-site

... CIO • Ensure IT team tasks across infrastructure, service desk, and business support are ... entire asset management system • Maintain operational documentation, runbooks, and process ...

AAC

IT Service Manager

Vienna, VA

Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... Manage day-to-day IT support operations and personnel across all tiers. Monitor SLA performance ...

Govcio LLC

IT Service Technician

Harrisonburg, VA · On-site

$53K/yr

They coordinate and perform operation and/or maintenance activities for networks/servers. They ... Manage user relocation requests. * Ensure devices are properly encrypted. * Local On-Site Cabling.

tobu advisors

IT Service Manager - PIM

Ashland, VA · On-site

ProActive Information Management (PIM) is an Information Technology firm that provides and delivers ... The ProActive Service Manager ensures the Help Desk and Field Service team members provide the ...

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All JobsIt Service Operations Manager JobsIt Service Operations Manager Jobs in Virginia

It Service Operations Manager information

See Virginia salary details

$35.2K

$78K

$129.9K

How much do it service operations manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for it service operations manager in Virginia is $77,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $94,700.00 per year, depending on experience, location, and employer.

How much is the salary of an operations manager?

The salary of an IT Service Operations Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Senior roles or those in high-cost areas may offer higher compensation, and certifications like ITIL can enhance earning potential.

What is the role of IT service operations manager?

An IT Service Operations Manager oversees the daily delivery and management of IT services within an organization, ensuring systems run efficiently and meet service level agreements. They coordinate teams, implement processes based on frameworks like ITIL, and utilize tools such as monitoring software to maintain service quality and resolve issues promptly.

What is the difference between It Service Operations Manager vs It Service Desk Manager?

AspectIt Service Operations ManagerIt Service Desk Manager
Primary FocusOversees overall IT service delivery, processes, and strategic improvementsManages the IT service desk team, handles user issues, and ensures ticket resolution
ResponsibilitiesService management, process optimization, vendor relations, and performance metricsStaff management, incident handling, customer communication, and ticket prioritization
CertificationsITIL, PMP, or similar certifications often preferredITIL, HDI certifications common
Work EnvironmentStrategic, cross-departmental, often in larger organizationsOperational, team-focused, in help desk or support centers

The It Service Operations Manager focuses on strategic service delivery and process improvement across the organization, while the It Service Desk Manager concentrates on managing the support team and resolving user issues. Both roles require ITIL knowledge and relevant certifications, but their scope and daily tasks differ significantly.

Who is higher, GM or operations manager?

In most organizations, a General Manager (GM) holds a higher position than an Operations Manager. The GM oversees multiple departments or the entire organization, while the Operations Manager typically focuses on managing daily operational activities within a specific area. The hierarchy can vary depending on the company's size and structure, but generally, the GM has broader executive responsibilities.

What does an IT operations manager do?

An IT operations manager oversees the daily functioning of an organization's IT infrastructure, including networks, servers, and support services. They coordinate IT teams, implement policies, ensure system security, and optimize technology performance to support business objectives.
What cities in Virginia are hiring for It Service Operations Manager jobs? Cities in Virginia with the most It Service Operations Manager job openings:
It Service Operations Manager jobs near you

IT Operations Manager

Atlas Management Services LLC

Arlington, VA • On-site

Full-time

Posted 5 days ago

Job description

Role Purpose

The IT Operations Manager is responsible for coordinating and managing the day-to-day activities of the IT team on behalf of the CIO. Reporting directly to the CIO, the role monitors team performance, tracks KPIs, and ensures tasks assigned by the CIO are delivered on time and to the required standard. The IT Operations Manager acts as the CIO's operational point of control, providing regular reporting on workload, progress, and any issues requiring escalation.

Key Responsibilities

Team Coordination & Performance

  • Coordinate the day-to-day workload of the IT team, assigning tasks as directed by the CIO.
  • Monitor team KPIs and performance metrics, reporting progress and issues to the CIO regularly.
  • Track the timeliness and quality of task completion across all IT team activities.
  • Maintain a clear view of team capacity and flag resource constraints to the CIO promptly.
  • Run regular team stand-ups and operational review meetings to keep work on track.

Reporting & Escalation

  • Produce regular status reports for the CIO covering task progress, KPIs, and outstanding issues.
  • Identify and escalate risks, delays, or quality concerns before they impact delivery.
  • Maintain operational dashboards or trackers that give the CIO real-time visibility of team activity.
  • Act as the first point of escalation for the IT team before matters reach the CIO.

Operations Oversight

  • Ensure IT team tasks across infrastructure, service desk, and business support are completed on time.
  • Monitor SLAs for helpdesk, incident resolution, patching, and onboarding/offboarding.
  • Coordinate with the CISO on security-related tasks assigned to the IT team, tracking completion.
  • Maintain operational oversight of the entire asset management system.
  • MaintAin operational documentation, runbooks, and process records kept up to date by the team.

People & Development

  • Support the CIO in managing team performance, including reviews and development plans.
  • Coordinate IT training and upskilling activity, tracking completion of mandatory programs.
  • Foster a positive team culture with clear accountability and consistent ways of working.
Qualifications

Essential Experience

  • Proven experience in IT management or team lead role, ideally within a mid-sized organization.
  • Track record of managing and coordinating small IT teams against defined targets and KPIs.
  • Strong working knowledge of IT infrastructure, networks, and service desk operations.
  • Strong working knowledge of IT service management principles and SLA management.
  • Experience producing operational reports and performance updates for senior stakeholders.
  • Strong working knowledge of IT security principles and compliance requirements.
  • Working knowledge of Federal contracting and compliance frameworks including CMMC, CMMI, ISO 9001, ISO 20000, and ISO 27001

Desirable Experience

  • Experience working in a CIO-led team or supporting a senior IT leadership function.
  • Exposure to security-conscious IT environments and working alongside a CISO.
  • Strong working knowledge of IT asset management and project coordination.
  • Familiarity with KPI frameworks, operational dashboards, or IT service management tools.

Skills & Competencies

  • Strong organizational skills with a disciplined approach to tracking tasks and deadlines.
  • Clear communicator, able to report upwards concisely and manage team expectations.
  • Collaborative and approachable, with the ability to coordinate across technical and non-technical teams.
  • Sound judgement on when to resolve issues independently and when to escalate to the CIO.
  • Proactive in identifying performance or delivery risks before they become problems.