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It Service Operations Manager Jobs in Virginia (NOW HIRING)

AAC Inc.

IT Service Manager

Vienna, VA · On-site

AAC Inc. is a company seeking an IT Service Manager to oversee IT service management and operations. The role involves managing multi-tier technical support operations and analyzing metrics to ...

American Addiction Centers

IT Service Manager

Vienna, VA · On-site

$120K - $140K/yr

Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... Responsibilities may include, but are not limited to: • Manage day-to-day IT support operations ...

Akima, LLC

IT Operations Manager

Alexandria, VA · On-site

$125K - $165K/yr

Ensure the stable operation and efficient performance of the client's operations center, monitoring ... Familiarity with ITIL or equivalent IT service management frameworks; experience operating within ...

AAC

IT Service Manager

Vienna, VA · On-site

Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... Manage day-to-day IT support operations and personnel across all tiers. Monitor SLA performance ...

ValidaTek, Inc.

IT Service Mgr

Arlington, VA · On-site

$80K - $130K/hr

Demonstrated excellence in planning, directing, and managing IT operations help desks in a large ... Knowledge in handling and managing incidents and service requests for activities such as changes ...

ValidaTek

IT Service Mgr

Arlington, VA · On-site

Demonstrated excellence in planning, directing, and managing IT operations help desks in a large ... Knowledge in handling and managing incidents and service requests for activities such as changes ...

MANTECH

IT Operations Manager

Chantilly, VA · On-site

The IT Operations Manager is a senior level position responsible for maintaining operational awareness, service availability, and reliability across the enterprise IT environment. In this role, you ...

MANTECH

IT Operations Manager

Chantilly, VA · On-site

The IT Operations Manager is a senior level position responsible for maintaining operational awareness, service availability, and reliability across the enterprise IT environment. In this role, you ...

MANTECH

IT Operations Manager

Chantilly, VA · On-site

The IT Operations Manager is a senior level position responsible for maintaining operational awareness, service availability, and reliability across the enterprise IT environment. In this role, you ...

Unissant

Enterprise IT Operations Manager

Ashburn, VA · On-site

$139K - $183K/yr

Lead enterprise IT operations, including end-user support, service delivery, collaboration platforms, endpoint management, enterprise applications, identity and access administration, and ...

Unissant

Enterprise IT Operations Manager

Ashburn, VA · On-site

$139K - $183K/yr

Lead enterprise IT operations, including end-user support, service delivery, collaboration platforms, endpoint management, enterprise applications, identity and access administration, and ...

ManTech

IT Operations Manager

Chantilly, VA · On-site

The IT Operations Manager is a senior level position responsible for maintaining operational awareness, service availability, and reliability across the enterprise IT environment. In this role, you ...

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All JobsIt Service Operations JobsIt Service Operations Manager JobsIt Service Operations Manager Jobs in Virginia

It Service Operations Manager information

See Virginia salary details

$35.2K

$78K

$129.9K

How much do it service operations manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for it service operations manager in Virginia is $77,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $94,700.00 per year, depending on experience, location, and employer.

What is the difference between It Service Operations Manager vs It Service Desk Manager?

AspectIt Service Operations ManagerIt Service Desk Manager
Primary FocusOversees overall IT service delivery, processes, and strategic improvementsManages the IT service desk team, handles user issues, and ensures ticket resolution
ResponsibilitiesService management, process optimization, vendor relations, and performance metricsStaff management, incident handling, customer communication, and ticket prioritization
CertificationsITIL, PMP, or similar certifications often preferredITIL, HDI certifications common
Work EnvironmentStrategic, cross-departmental, often in larger organizationsOperational, team-focused, in help desk or support centers

The It Service Operations Manager focuses on strategic service delivery and process improvement across the organization, while the It Service Desk Manager concentrates on managing the support team and resolving user issues. Both roles require ITIL knowledge and relevant certifications, but their scope and daily tasks differ significantly.

What does an IT Service Operations Manager do?

An IT Service Operations Manager oversees the delivery and management of IT services within an organization, ensuring systems run efficiently and meet business needs. They coordinate teams, implement processes based on frameworks like ITIL, and monitor service performance to maintain high availability and security. Strong leadership, problem-solving skills, and familiarity with IT management tools are essential for this role.

What is the role of an IT Service Operations Manager?

An IT Service Operations Manager oversees the delivery and management of IT services within an organization, ensuring systems run efficiently and meet business needs. They coordinate teams, implement processes based on frameworks like ITIL, and monitor service performance to maintain high availability and quality. Strong leadership, problem-solving skills, and familiarity with IT service management tools are essential for this role.

What are popular job titles related to It Service Operations Manager jobs in Virginia?

For It Service Operations Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching It Service Operations Manager jobs in Virginia look for?

The top searched job categories for It Service Operations Manager jobs in Virginia are:

What cities in Virginia are hiring for It Service Operations Manager jobs?

Cities in Virginia with the most It Service Operations Manager job openings:

It Service Operations Manager jobs near you
Infographic showing various It Service Operations Manager job openings in Virginia as of August 2026, with employment types broken down into 70% Full Time, and 30% Part Time. Highlights an 100% In-person job distribution, with an average salary of $77,971 per year, or $37.5 per hour.

IT Operations Manager

Charlottesville, VA • On-site

University of Virginia
Colleges, Universities, and Professional Schools • 10K+ employees
Learn more about University of Virginiaexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

University Of Virginia rating

7.9

Company rating: 7.9 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

Job description

Department Overview
The Information Technology department supports enterprise infrastructure, network operations, and service delivery across the organization. The team is focused on delivering reliable, scalable, and secure technology solutions that enable business continuity and operational excellence.
Position Summary
We are seeking a driven and experienced IT Operations Manager to lead technology infrastructure and service delivery functions. This role owns end-to-end operational accountability across network availability, incident management, and service continuity.
The IT Operations Manager will partner closely with Network Engineering and customer experience stakeholders to align IT operations with organizational objectives while building a culture of reliability, continuous improvement, and service excellence.
Responsibilities
Network Availability & Infrastructure
  • Maintain accountability for network uptime, performance, and resilience across enterprise environments, targeting 99.9%+ availability SLAs
  • Oversee port activation, configuration, and lifecycle management across network switches, routers, and access points
  • Manage and maintain accurate inventory of network infrastructure assets including hardware, firmware, and topology documentation
  • Coordinate with network engineers on capacity planning, redundancy, and failover strategies

Incident & Problem Management
  • Lead the full incident management lifecycle from detection through resolution and post-incident review
  • Chair problem management reviews to identify root causes and drive permanent remediation
  • Establish escalation paths, on-call rotations, and communication protocols for P1/P2 incidents
  • Conduct blameless post-mortems and translate findings into process and runbook improvements

Service Availability & KPI Development
  • Design and operationalize KPI frameworks including uptime, MTTR, MTBF, change success rate, and customer satisfaction
  • Deploy monitoring dashboards and reporting cadences for technical and executive stakeholders
  • Drive continuous improvement initiatives using KPI trends and industry benchmarks
  • Partner with application owners and business leaders to define SLAs and OLAs

Team Leadership & Vendor Management
  • Lead, mentor, and develop systems and network engineering staff
  • Set performance expectations and support career development
  • Manage vendor, ISP, and managed service provider relationships and ensure accountability to SLAs
  • Serve as escalation point for IT Service Desk and field support teams

Minimum Qualifications
Education:
  • Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)

Experience:
  • 7+ years of IT operations experience
  • 3+ years of leadership experience
  • Hands-on experience with enterprise networking (LAN/WAN, switching, routing, firewall)
  • Strong knowledge of ITIL processes including incident, problem, change, and asset management
  • Experience defining and reporting on IT service KPIs and SLAs
  • Experience with monitoring tools such as SolarWinds, Datadog, Nagios, or similar

Licensure/Certifications:
  • None required

Preferred Qualifications
Education:
  • Advanced degree in a related field

Experience:
  • Experience with cloud platforms (AWS, Azure, GCP) and hybrid environments
  • Experience with ITSM platforms such as ServiceNow or Jira Service Management

Licensure/Certifications:
  • ITIL v4 Foundation or higher
  • CCNA, CompTIA Network+, or equivalent

Physical Demands
This position primarily involves sedentary work. Occasional standing, walking, and lifting of light objects may be required.
Position Type & Work Location
  • Full-time, benefited position
  • On-site / Hybrid work arrangement
  • Travel up to 5%

Additional Benefits
  • Comprehensive health, dental, and vision insurance
  • Retirement plan with employer match up to 5%
  • Flexible hybrid work options
  • Annual professional development and certification budget
  • Generous PTO and paid holidays
  • Company-provided equipment and home office stipend

About UVA and the Community
The University of Virginia is located in Charlottesville, a vibrant community offering a high quality of life with access to outdoor recreation, cultural experiences, and a thriving food and arts scene. UVA is consistently ranked among the top public universities and is committed to fostering a collaborative and inclusive environment.
How to Apply
Please apply online through Online and search for R0082358. Complete the application and upload the following required materials:
Internal applicants may search and apply for jobs on the UVA Internal Careers website .
  • Cover letter
  • Resume

Reference Check Process
Reference checks will be completed via SkillSurvey. Five references will be requested, with a minimum of three responses required.
Contact
For questions about this position, please contact the recruiter Bill Crane at Xer5ff@virginia.edu
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment .

What University Of Virginia employees say

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About University of Virginia

Sourced by ZipRecruiter

The University of Virginia is distinctive among institutions of higher education. Founded by Thomas Jefferson in 1819, the University sustains the ideal of developing, through education, leaders who are well-prepared to shape the future of the nation.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Charlottesville, VA, US

Year founded

1819

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