ZipRecruiter

Log In

1

It Service Operations Manager Jobs in Virginia (NOW HIRING)

AAC Inc.

IT Service Manager

Vienna, VA · On-site

AAC Inc. is a company seeking an IT Service Manager to oversee IT service management and operations. The role involves managing multi-tier technical support operations and analyzing metrics to ...

Akima, LLC

IT Operations Manager

Alexandria, VA · On-site

$125K - $165K/yr

Ensure the stable operation and efficient performance of the client's operations center, monitoring ... Familiarity with ITIL or equivalent IT service management frameworks; experience operating within ...

Akima, LLC

IT Operations Manager

Alexandria, VA · On-site

$125K - $165K/yr

Ensure the stable operation and efficient performance of the client's operations center, monitoring ... Familiarity with ITIL or equivalent IT service management frameworks; experience operating within ...

AAC

IT Service Manager

Vienna, VA · On-site

Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... Manage day-to-day IT support operations and personnel across all tiers. Monitor SLA performance ...

ValidaTek, Inc.

IT Service Mgr

Arlington, VA · On-site

$80K - $130K/hr

Demonstrated excellence in planning, directing, and managing IT operations help desks in a large ... Knowledge in handling and managing incidents and service requests for activities such as changes ...

ValidaTek

IT Service Mgr

Arlington, VA · On-site

Demonstrated excellence in planning, directing, and managing IT operations help desks in a large ... Knowledge in handling and managing incidents and service requests for activities such as changes ...

Turn2Partners

IT Operations Manager

Sterling, VA · On-site

Role: IT Operations Manager Location: Northern Virginia Area Type: FT / Hybrid About the Team: Join a well-established technology solutions provider supporting complex IT environments across public ...

AMERICAN SYSTEMS

IT Operations Manager

Arlington, VA · On-site

$166K - $218K/yr

The Help Desk Specialist Manager leads the staff and day-to-day operations of the technical service ... Through disciplined use of information technology service management processes and tools, the Help ...

New

next page

Showing results 1-20

All JobsIt Service Operations JobsIt Service Operations Manager JobsIt Service Operations Manager Jobs in Virginia

It Service Operations Manager information

See Virginia salary details

$35.2K

$78K

$129.9K

How much do it service operations manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for it service operations manager in Virginia is $77,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $94,700.00 per year, depending on experience, location, and employer.

What is the difference between It Service Operations Manager vs It Service Desk Manager?

AspectIt Service Operations ManagerIt Service Desk Manager
Primary FocusOversees overall IT service delivery, processes, and strategic improvementsManages the IT service desk team, handles user issues, and ensures ticket resolution
ResponsibilitiesService management, process optimization, vendor relations, and performance metricsStaff management, incident handling, customer communication, and ticket prioritization
CertificationsITIL, PMP, or similar certifications often preferredITIL, HDI certifications common
Work EnvironmentStrategic, cross-departmental, often in larger organizationsOperational, team-focused, in help desk or support centers

The It Service Operations Manager focuses on strategic service delivery and process improvement across the organization, while the It Service Desk Manager concentrates on managing the support team and resolving user issues. Both roles require ITIL knowledge and relevant certifications, but their scope and daily tasks differ significantly.

What does an IT Service Operations Manager do?

An IT Service Operations Manager oversees the delivery and management of IT services within an organization, ensuring systems run efficiently and meet business needs. They coordinate teams, implement processes based on frameworks like ITIL, and monitor service performance to maintain high availability and security. Strong leadership, problem-solving skills, and familiarity with IT management tools are essential for this role.

What is the role of an IT Service Operations Manager?

An IT Service Operations Manager oversees the delivery and management of IT services within an organization, ensuring systems run efficiently and meet business needs. They coordinate teams, implement processes based on frameworks like ITIL, and monitor service performance to maintain high availability and quality. Strong leadership, problem-solving skills, and familiarity with IT service management tools are essential for this role.

What are popular job titles related to It Service Operations Manager jobs in Virginia?

For It Service Operations Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching It Service Operations Manager jobs in Virginia look for?

The top searched job categories for It Service Operations Manager jobs in Virginia are:

What cities in Virginia are hiring for It Service Operations Manager jobs?

Cities in Virginia with the most It Service Operations Manager job openings:

It Service Operations Manager jobs near you
Infographic showing various It Service Operations Manager job openings in Virginia as of August 2026, with employment types broken down into 64% Full Time, and 36% Part Time. Highlights an 100% In-person job distribution, with an average salary of $77,971 per year, or $37.5 per hour.

Director of IT Service Delivery

Endurance IT Services

Hampton, VA • On-site

$110 - $170/hr

Other

Posted 23 days ago

Job description

Position Title : Director of IT Service Delivery

Contract Duration: Direct Hire

Work Location: Hampton, VA

Employment : Onsite (100%)

We are seeking a strategic and customer-focused Director of IT Service Delivery to lead end-user technology services and support operations for a client in Hampton! This role oversees help desk services, desktop support, technology asset management, software licensing, print services, and IT governance initiatives while ensuring an exceptional technology experience for employees and stakeholders.

Key Responsibilities
  • Lead IT Service Desk and end-user support operations.
  • Manage desktop deployment, technology asset lifecycle, software licensing, and vendor relationships.
  • Develop and track KPIs and service metrics to drive operational excellence.
  • Lead and mentor a team of IT professionals.
  • Partner with stakeholders to identify technology needs and improve service delivery.
  • Support onboarding/offboarding processes and organizational technology initiatives.
  • Collaborate with IT leadership on governance, communications, and strategic projects.
Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
  • 3+ years of leadership experience in IT Service Delivery, End User Services, or Client Services.
  • Experience managing IT support teams and service operations.
  • Strong knowledge of IT service management, asset management, and customer support best practices.
  • Excellent communication, leadership, and stakeholder management skills.
Preferred
  • Experience in higher education or other complex enterprise environments.
  • ITIL or IT Service Management (ITSM) experience.
#J-18808-Ljbffr

Apply