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It Service Operations Manager Jobs in Virginia (NOW HIRING)

ManTech

IT Operations Manager

Chantilly, VA · On-site

The IT Operations Manager is a senior level position responsible for maintaining operational awareness, service availability, and reliability across the enterprise IT environment. In this role, you ...

Unissant

Enterprise IT Operations Manager

Ashburn, VA · On-site

$139K - $183K/yr

Lead enterprise IT operations, including end-user support, service delivery, collaboration platforms, endpoint management, enterprise applications, identity and access administration, and ...

Turn2Partners

IT Operations Manager

Sterling, VA · On-site

Role: IT Operations Manager Location: Northern Virginia Area Type: FT / Hybrid About the Team: Join a well-established technology solutions provider supporting complex IT environments across public ...

AMERICAN SYSTEMS

IT Operations Manager

Arlington, VA · On-site

$166K - $218K/yr

Through disciplined use of information technology service management processes and tools, the Help ... Minimum of 10 years of related experience in information technology operations, configuration ...

AMERICAN SYSTEMS

IT Operations Manager

Arlington, VA · On-site

$166K - $218K/yr

The Help Desk Specialist Manager leads the staff and day-to-day operations of the technical service ... Through disciplined use of information technology service management processes and tools, the Help ...

SteerBridge

IT Operations Manager

Vienna, VA · On-site

$120K - $140K/yr

Manage daily IT operations across enterprise and regulated environments, ensuring system ... Manage vendor and service-provider relationships, including procurement, renewals, and support ...

SteerBridge

IT Operations Manager

Vienna, VA · On-site

$120K - $140K/yr

Manage daily IT operations across enterprise and regulated environments, ensuring system ... Manage vendor and service-provider relationships, including procurement, renewals, and support ...

SteerBridge

IT Operations Manager

Vienna, VA · On-site

$120K - $140K/yr

Manage daily IT operations across enterprise and regulated environments, ensuring system ... Manage vendor and service-provider relationships, including procurement, renewals, and support ...

SteerBridge, Inc.

IT Operations Manager

Vienna, VA · On-site

$120K - $140K/yr

Supervise, mentor, and develop IT operations and help desk staff, setting priorities and service standards. * Manage vendor and service‑provider relationships, including procurement, renewals, and ...

CACI

IT Operations Manager

Chantilly, VA · On-site

Demonstrated experience in enterprise IT architecture with emphasis on IC managed services AWS ... in operational environments - What You Can Expect: A culture of integrity. At CACI, we place ...

Steerbridge

IT Operations Manager

Vienna, VA · On-site

$120K - $140K/yr

Supervise, mentor, and develop IT operations and help desk staff, setting priorities and service standards. * Manage vendor and service‑provider relationships, including procurement, renewals, and ...

CACI

IT Operations Manager

Chantilly, VA · On-site

Demonstrated experience in enterprise IT architecture with emphasis on IC managed services AWS ... in operational environments - What You Can Expect: A culture of integrity. At CACI, we place ...

TEEMA

Program Manager II - IT Service Desk

Ashland, VA · On-site

$150K - $170K/yr

Program Manager II - IT Service Desk Location: Ashburn, VA - On-site Schedule: Day shift; 24/7 ... Lead day-to-day operations of a 24x7 Technology Service Desk. * Manage 50+ staff , including ...

TEEMA

Program Manager II - IT Service Desk

Ashland, VA

$150K - $170K/yr

Program Manager II - IT Service Desk Location: Ashburn, VA - On-site Schedule: Day shift; 24/7 ... Lead day-to-day operations of a 24x7 Technology Service Desk. * Manage 50+ staff , including ...

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Showing results 21-40

All JobsIt Service Operations JobsIt Service Operations Manager JobsIt Service Operations Manager Jobs in Virginia

It Service Operations Manager information

See Virginia salary details

$35.2K

$78K

$129.9K

How much do it service operations manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for it service operations manager in Virginia is $77,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $94,700.00 per year, depending on experience, location, and employer.

What is the difference between It Service Operations Manager vs It Service Desk Manager?

AspectIt Service Operations ManagerIt Service Desk Manager
Primary FocusOversees overall IT service delivery, processes, and strategic improvementsManages the IT service desk team, handles user issues, and ensures ticket resolution
ResponsibilitiesService management, process optimization, vendor relations, and performance metricsStaff management, incident handling, customer communication, and ticket prioritization
CertificationsITIL, PMP, or similar certifications often preferredITIL, HDI certifications common
Work EnvironmentStrategic, cross-departmental, often in larger organizationsOperational, team-focused, in help desk or support centers

The It Service Operations Manager focuses on strategic service delivery and process improvement across the organization, while the It Service Desk Manager concentrates on managing the support team and resolving user issues. Both roles require ITIL knowledge and relevant certifications, but their scope and daily tasks differ significantly.

What does an IT Service Operations Manager do?

An IT Service Operations Manager oversees the delivery and management of IT services within an organization, ensuring systems run efficiently and meet business needs. They coordinate teams, implement processes based on frameworks like ITIL, and monitor service performance to maintain high availability and security. Strong leadership, problem-solving skills, and familiarity with IT management tools are essential for this role.

What is the role of an IT Service Operations Manager?

An IT Service Operations Manager oversees the delivery and management of IT services within an organization, ensuring systems run efficiently and meet business needs. They coordinate teams, implement processes based on frameworks like ITIL, and monitor service performance to maintain high availability and quality. Strong leadership, problem-solving skills, and familiarity with IT service management tools are essential for this role.

What are popular job titles related to It Service Operations Manager jobs in Virginia?

For It Service Operations Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching It Service Operations Manager jobs in Virginia look for?

The top searched job categories for It Service Operations Manager jobs in Virginia are:

What cities in Virginia are hiring for It Service Operations Manager jobs?

Cities in Virginia with the most It Service Operations Manager job openings:

It Service Operations Manager jobs near you
Infographic showing various It Service Operations Manager job openings in Virginia as of August 2026, with employment types broken down into 70% Full Time, and 30% Part Time. Highlights an 100% In-person job distribution, with an average salary of $77,971 per year, or $37.5 per hour.

IT Operations Manager

Chantilly, VA • On-site

ManTech
IT Services • 5 - 10K employees
Learn more about ManTechexternal

Full-time

Medical, Life, Retirement, PTO

Posted 18 days ago

ManTech rating

8.8

Company rating: 8.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Description & Requirements
Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now-unleash your potential with MANTECH!

MANTECH seeks a motivated, career and customer-oriented IT Operations Manager to join our team in Chantilly, VA.

The IT Operations Manager is a senior level position responsible for maintaining operational awareness, service availability, and reliability across the enterprise IT environment. In this role, you will provide centralized operational coordination across infrastructure, network, ingestion, storage, database, application, and analytics domains to keep critical systems functioning smoothly.

Responsibilities include but are not limited to:

  • Lead the coordination of planned and unplanned outages, major incidents, maintenance activities, and other events that may impact enterprise services.

  • Ensure appropriate technical resources are engaged, operational impacts are understood and communicated, and service restoration activities remain coordinated.

  • Analyze significant or recurring incidents to identify and resolve underlying problems.

  • Maintain a holistic understanding of the enterprise architecture and its technical dependencies by working closely with engineering teams and participating in recurring architecture forums.

  • Maintain operational awareness of outage management, operational planning, change management, problem management, and continuous service improvement.

  • Coordinate with division-level managers as needed, assisting with program-level goals, Key Performance Indicators (KPIs), and Objectives and Key Results (OKRs).

  • Prepare strategic communications, facilitate weekly outage meetings, maintain guidelines, SOPs, and impact guides, and administer artifact publication on document repositories using established Configuration Management (CM) processes.

Minimum Qualifications:

  • High School Diploma or GED with 10+ years of experience in the Information Technology field.

  • Demonstrated experience coordinating and managing major IT incidents, outages, and service restoration activities within complex enterprise environments.

  • Demonstrated experience coordinating planned maintenance, system changes, and operational activities involving multiple technical disciplines.

  • Strong understanding of enterprise IT environments and the relationships between network, virtualization, storage, database, application, ingestion, and other infrastructure components.

  • Experience conducting or facilitating Root Cause Analysis (RCA) and tracking corrective and preventive actions through resolution.

  • Experience analyzing incident and outage data to identify trends, recurring problems, and brief senior leadership during major operational events.

Preferred Qualifications:

  • Strong ability to manage competing priorities and communicate effectively with multiple stakeholders.

  • Experience with, or working knowledge of, Jira, Confluence, and PowerPoint.

  • Experience participating in enterprise architecture, engineering reviews, Engineering Review Boards (ERB), or similar cross-domain technical forums.

  • Experience identifying cross-system dependencies, single points of failure, and systemic operational risks, with the ability to be present during planned or unplanned outages.

Clearance Requirements:

  • An active TS/SCI with Polygraph clearance is required.

Physical Requirements:

  • Must be able to remain in a stationary position 50% of the time.

  • Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

  • Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.


The projected compensation range for this position is -. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories.  In addition, MANTECH invests in its employees beyond just compensation.  MANTECH's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.

MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.

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