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It Service Operations Manager Jobs in Virginia (NOW HIRING)

Leidos

Cloud Operations Manager

Alexandria, VA · On-site

In this role, you'll provide IT services via the cloud infrastructure that powers critical Coast ... The Cloud Operations Manager plays a central role in ensuring that the contract's IT services and ...

Leidos

Cloud Operations Manager

Alexandria, VA

$92K - $166K/yr

In this role, you'll provide IT services via the cloud infrastructure that powers critical Coast ... The Cloud Operations Manager plays a central role in ensuring that the contract's IT services and ...

Leidos

Cloud Operations Manager

Alexandria, VA · On-site

In this role, you'll provide IT services via the cloud infrastructure that powers critical Coast ... The Cloud Operations Manager plays a central role in ensuring that the contract's IT services and ...

Saalex

$145K - $200K/yr

Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business ...

Saalex

$145K - $200K/yr

Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business ...

PMI Worldwide

IT Service Delivery Lead

Winchester, VA · On-site

The IT Operations Support Analyst supports operational technologies, manages user accounts, and ... Provide outstanding customer service to users at all levels - from production line workers to ...

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All JobsIt Service Operations Manager JobsIt Service Operations Manager Jobs in Virginia

It Service Operations Manager information

See Virginia salary details

$35.2K

$78K

$129.9K

How much do it service operations manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for it service operations manager in Virginia is $77,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $94,700.00 per year, depending on experience, location, and employer.

How much is the salary of an operations manager?

The salary of an IT Service Operations Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Senior roles or those in high-cost areas may offer higher compensation, and certifications like ITIL can enhance earning potential.

What is the role of IT service operations manager?

An IT Service Operations Manager oversees the daily delivery and management of IT services within an organization, ensuring systems run efficiently and meet service level agreements. They coordinate teams, implement processes based on frameworks like ITIL, and utilize tools such as monitoring software to maintain service quality and resolve issues promptly.

What is the difference between It Service Operations Manager vs It Service Desk Manager?

AspectIt Service Operations ManagerIt Service Desk Manager
Primary FocusOversees overall IT service delivery, processes, and strategic improvementsManages the IT service desk team, handles user issues, and ensures ticket resolution
ResponsibilitiesService management, process optimization, vendor relations, and performance metricsStaff management, incident handling, customer communication, and ticket prioritization
CertificationsITIL, PMP, or similar certifications often preferredITIL, HDI certifications common
Work EnvironmentStrategic, cross-departmental, often in larger organizationsOperational, team-focused, in help desk or support centers

The It Service Operations Manager focuses on strategic service delivery and process improvement across the organization, while the It Service Desk Manager concentrates on managing the support team and resolving user issues. Both roles require ITIL knowledge and relevant certifications, but their scope and daily tasks differ significantly.

Who is higher, GM or operations manager?

In most organizations, a General Manager (GM) holds a higher position than an Operations Manager. The GM oversees multiple departments or the entire organization, while the Operations Manager typically focuses on managing daily operational activities within a specific area. The hierarchy can vary depending on the company's size and structure, but generally, the GM has broader executive responsibilities.

What does an IT operations manager do?

An IT operations manager oversees the daily functioning of an organization's IT infrastructure, including networks, servers, and support services. They coordinate IT teams, implement policies, ensure system security, and optimize technology performance to support business objectives.
What cities in Virginia are hiring for It Service Operations Manager jobs? Cities in Virginia with the most It Service Operations Manager job openings:
It Service Operations Manager jobs near you

Operations Manager / Project Manager II

Home - ARETEC

Ashburn, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Operations Manager / Project Manager II

CBP Technology Service Desk (TSD)

Location: Remote

Employment Type: Fulltime

Clearance Requirement: CBP Background Investigation (Unclassified)

About Aretec

At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, datadriven operations, and business optimization, helping federal agencies achieve their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and highimpact solutions that make a real difference.

Position Summary

Aretec is seeking an Operations Manager / Project Manager II to provide daytoday operational leadership for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role supports a largescale, multisite service desk operating across Ashburn, VA; Orlando, FL; and San Antonio, TX and works closely with the Program Manager to ensure consistent performance, staffing coverage, and service quality across all locations. The ideal candidate is a handson operations leader with strong service desk supervisory experience and a customerfocused mindset.

What You'll Do

  • Serve as the daytoday operations manager for CBP TSD operations across all supported locations.
  • Continuously monitor call, chat, email, and ticket workflows and adjust staffing and assignments to mitigate impacts from volume spikes or staffing shortages.
  • Ensure appropriate supervisory coverage across all shifts and locations.
  • Identify and promptly report operational events, such as increased volumes or extended wait times, to the Government.
  • Produce afteraction reports for operational events, including root cause analysis, mitigation actions taken, and recommendations for improvement.
  • Ensure all work performed by contract personnel complies with established CBP TSD processes and procedures.
  • Support the preparation and delivery of daily CIO reports, daily metrics briefings, and weekly performance reports.
  • Support the Program Manager in all program management and operational oversight activities.
  • Manage onboarding and offboarding of contract staff in compliance with CBP policies and procedures.

Required Qualifications

  • Minimum 3 years of supervisory experience in an IT service desk or technical support environment.
  • Highly customerfocused, responsive, reliable, and detailoriented.
  • Strong managerial, communication, organizational, and problemsolving skills.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

Preferred Qualifications

  • ITIL v4 Foundation certification.
  • HDI Support Center Manager (SCM) certification.
  • Experience supporting 24x7 IT service desk operations.
  • Prior CBP or DHS experience.
  • Experience with ServiceNow and Amazon Connect.
  • Experience managing a remote or hybrid workforce.

Why Join Aretec

  • Support a missioncritical federal program with nationallevel impact.
  • Work closely with senior program leadership in a collaborative environment.
  • Competitive compensation and a comprehensive benefits package, including:
  • Health, Dental, and Vision Insurance
  • 401(k) with Employer Match
  • Certification and Professional Development Support
  • Paid Time Off and Holidays

Equal Opportunity Employer

Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status

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