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It Service Operations Manager Jobs in Virginia (NOW HIRING)

Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site +1

Acquisition & Lifecycle Support (Acquisition-related operations support) The IT Service Delivery Manager SME provides senior-level expertise in IT service delivery, investment governance, strategic ...

Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site

$100 - $120/hr

Acquisition & Lifecycle Support (Acquisition-related operations support) The IT Service Delivery Manager SME provides senior-level expertise in IT service delivery, investment governance, strategic ...

Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site +1

Acquisition & Lifecycle Support (Acquisition-related operations support) The IT Service Delivery Manager SME provides senior-level expertise in IT service delivery, investment governance, strategic ...

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Showing results 21-40

All JobsIt Service Operations JobsIt Service Operations Manager JobsIt Service Operations Manager Jobs in Virginia

It Service Operations Manager information

See Virginia salary details

$35.2K

$78K

$129.9K

How much do it service operations manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for it service operations manager in Virginia is $77,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $94,700.00 per year, depending on experience, location, and employer.

What is the difference between It Service Operations Manager vs It Service Desk Manager?

AspectIt Service Operations ManagerIt Service Desk Manager
Primary FocusOversees overall IT service delivery, processes, and strategic improvementsManages the IT service desk team, handles user issues, and ensures ticket resolution
ResponsibilitiesService management, process optimization, vendor relations, and performance metricsStaff management, incident handling, customer communication, and ticket prioritization
CertificationsITIL, PMP, or similar certifications often preferredITIL, HDI certifications common
Work EnvironmentStrategic, cross-departmental, often in larger organizationsOperational, team-focused, in help desk or support centers

The It Service Operations Manager focuses on strategic service delivery and process improvement across the organization, while the It Service Desk Manager concentrates on managing the support team and resolving user issues. Both roles require ITIL knowledge and relevant certifications, but their scope and daily tasks differ significantly.

What does an IT Service Operations Manager do?

An IT Service Operations Manager oversees the delivery and management of IT services within an organization, ensuring systems run efficiently and meet business needs. They coordinate teams, implement processes based on frameworks like ITIL, and monitor service performance to maintain high availability and security. Strong leadership, problem-solving skills, and familiarity with IT management tools are essential for this role.

What is the role of an IT Service Operations Manager?

An IT Service Operations Manager oversees the delivery and management of IT services within an organization, ensuring systems run efficiently and meet business needs. They coordinate teams, implement processes based on frameworks like ITIL, and monitor service performance to maintain high availability and quality. Strong leadership, problem-solving skills, and familiarity with IT service management tools are essential for this role.

What are popular job titles related to It Service Operations Manager jobs in Virginia?

For It Service Operations Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching It Service Operations Manager jobs in Virginia look for?

The top searched job categories for It Service Operations Manager jobs in Virginia are:

What cities in Virginia are hiring for It Service Operations Manager jobs?

Cities in Virginia with the most It Service Operations Manager job openings:

It Service Operations Manager jobs near you
Infographic showing various It Service Operations Manager job openings in Virginia as of August 2026, with employment types broken down into 64% Full Time, and 36% Part Time. Highlights an 100% In-person job distribution, with an average salary of $77,971 per year, or $37.5 per hour.

IT Service Desk Operations Program Manager

NTT DATA Services

Alexandria, VA • On-site, Remote

$97K - $162K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 hours ago

NTT Data rating

7.4

Company rating: 7.4 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

117th of 224 rated it services

Job description

Req ID: 381891 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT Service Desk Operations Program Manager to join our team in Alexandria, Virginia (US-VA), United States (US).

Job Summary:

The Operations Manager is a key leadership role responsible for overseeing the day-to-day operations. This role focuses on ensuring efficient and effective processes, optimizing resource allocation, and driving continuous improvement initiatives to achieve operational excellence and meet business objectives. 

Job Duties: 

  • Directs the completion of tasks within estimated timeframes and budget constraints.
  • Schedules and assign duties to subordinates and subcontractors and ensures assignments are completed as directed. 
  • Enforces work standards and reviews. 
  • Resolves work discrepancies to ensure compliance with contract requirements. Interfaces with the Contractor’s Program Manager as well as Government management personnel including, but not limited to, the Contracting Officer and the Contracting Officer’s Technical Representative. 
  • Prepares written and oral reports for contractor management and Government representatives. 
  • Provides competent leadership and responsible program direction through successful performance of a variety of detailed, diverse project transitioning elements.
  • Develop and implement standardized procedures and workflows to enhance efficiency and productivity.
  • Monitor process performance, gather data, and analyze results to track progress 
  • Oversee the allocation of resources, including personnel, equipment, and materials, to ensure optimal utilization and minimize costs.
  • Develop and manage operational budgets, track expenses, and identify cost-saving opportunities.
  • Implement inventory control measures to ensure adequate stock levels while minimizing holding costs.
  • Generate regular reports on operational performance, including progress towards goals, key metrics, and areas of concern. 

Basic Qualifications: 

  • Bachelor’s degree 
  • Minimum 8 years of experience managing operations of an enterprise program such as  help desk/service desk
  • Minimum 8 years of experience providing exceptional customer service in a federal environment
  • ITIL Foundation certification or higher 
  • Ability to obtain/maintain a Public Trust Clearance

Preferred Qualifications:

  • Experience managing call center and supporting staff in a high customer satisfaction environment

NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $97,391 - $162,319. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

#LI-NorthAmerica

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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About NTT DATA

Sourced by ZipRecruiter

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

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