1

It Service Operations Jobs (NOW HIRING)

The Expert IT Service Management reports to the Senior Director, IT Infrastructure * Located in Mansfield, MA * Full-Time * Hybrid TriMark USA, LLC is one of the country's largest providers of design ...

This role will focus on service quality, improving IT support processes, and optimizing IT operations. The role will also serve as the primary leader for end user computing for the organization ...

JR101484 IT Service Desk Supervisor (Open) Department: Enterprise Support Services, PM Position ... Collaborates with IT Operations to help meet the key operational objectives, along with providing ...

The General Manager, IT Operations is responsible for leading end-to-end IT service delivery and operational excellence across the organization. This role serves as the primary liaison between ...

IT - Service Delivery Manager

San Diego, CA · On-site

$95K - $115K/yr

About This Job As our IT - Service Delivery Manager, you will play a pivotal role in ensuring the smooth and efficient operation of our organization's IT services. You will be responsible for ...

The ideal candidate will embrace a 'customer-first' mindset, consistently looking for ways to enhance user satisfaction, increase IT solution adoption, and improve day-to-day service operations. This ...

next page

Showing results 1-20

It Service Operations information

See salary details

$35.5K

$78.6K

$131K

How much do it service operations jobs pay per year?

As of Jun 17, 2026, the average yearly pay for it service operations in the United States is $78,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $95,500.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

In IT Service Operations, senior roles such as IT Director, Chief Information Officer (CIO), or IT Program Manager can reach or exceed $300,000 annually, especially with extensive experience, certifications, and leadership responsibilities. These positions often involve overseeing large teams, strategic planning, and managing complex technology environments.

What is the role of IT operations?

IT operations involve managing and maintaining an organization's IT infrastructure, including networks, servers, and hardware, to ensure reliable and efficient technology services. IT service operations teams monitor systems, troubleshoot issues, implement security measures, and support end-users to minimize downtime and optimize performance.

What job makes $10,000 a month without a degree?

In IT Service Operations, roles such as senior network administrators or cybersecurity specialists can earn $10,000 or more monthly, especially with extensive experience, certifications like CISSP or Cisco, and in high-demand environments. These positions often require strong technical skills, problem-solving abilities, and sometimes certifications rather than a formal degree.

What is the difference between It Service Operations vs Network Support Specialist?

AspectIt Service OperationsNetwork Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentData centers, IT departments, service desksNetwork labs, client sites, enterprise networks
Employer & IndustryIT service providers, large corporationsTelecom, IT firms, enterprise organizations
Job FocusManaging IT services, incident resolution, process improvementNetwork setup, troubleshooting, performance monitoring

It Service Operations and Network Support Specialist roles overlap in technical skills and certifications but differ in scope. It Service Operations focuses on managing overall IT services and processes, while Network Support Specialists concentrate on network-specific troubleshooting and maintenance. Both roles are essential in IT environments, with distinct responsibilities aligned to their expertise areas.

What does IT service operations do?

IT Service Operations involves managing and maintaining an organization’s IT services to ensure they run efficiently and reliably. This includes tasks such as monitoring systems, handling incidents and service requests, managing hardware and software, and implementing processes based on frameworks like ITIL. Professionals in this field often use tools like ticketing systems and require strong problem-solving and communication skills.
More about It Service Operations jobs
What cities are hiring for It Service Operations jobs? Cities with the most It Service Operations job openings:
What are the most commonly searched types of It Service Operations jobs? The most popular types of It Service Operations jobs are:
What states have the most It Service Operations jobs? States with the most job openings for It Service Operations jobs include:
Infographic showing various It Service Operations job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $78,645 per year, or $37.8 per hour.

Division Director of IT Service Operations

Gwinnett County, GA

Lawrenceville, GA • On-site

$113K - $152K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 15 days ago


Job description

Salary: $113,326.00 - $152,988.00 Annually
Location : Gwinnett County, GA
Job Type: Full-Time Appointed
Job Number: 26-03721
Department: Department of Information Technology Services
Opening Date: 06/15/2026
Closing Date: 8/14/2026 11:59 PM Eastern
FLSA: Exempt
Class Summary
Job DescriptionThe Division Director of IT Service Operations will lead IT service management operations, including service desk, end-user support, and asset lifecycle management, ensuring reliable and customer-focused service delivery. This role drives process standardization, performance improvement, and operational efficiency while supporting critical services and organizational priorities. It also develops team capability, oversees resources and assets, and ensures compliance with policies, standards, and risk management practices. This position will report directly to the Deputy Director of Technology Operations.
Essential Duties
  • Provide leadership and operational oversight for IT service management, service desk operations, end-user technology services, and IT asset lifecycle management
  • Oversee daily operations and service delivery to ensure reliable, efficient, and customer-focused IT support across the organization
  • Establish and maintain service management processes aligned with ITIL or similar frameworks to ensure consistent and effective service delivery
  • Oversee key IT service management processes including incident management, problem management, change management, and service request fulfillment
  • Establish service level objectives, monitor performance metrics, and drive continuous improvement in service delivery
  • Promote a customer-focused service culture and improve end-user satisfaction with IT services
  • Ensure reliable and responsive IT service delivery supporting critical county operations, including public safety departments such as police, fire, and emergency services
  • Oversee lifecycle management of end-user devices including procurement, deployment, maintenance, refresh programs, and retirement
  • Ensure accurate asset tracking, inventory management, and warehouse operations for IT equipment
  • Lead initiatives to improve operational efficiency, service quality, and customer satisfaction
  • Support budgeting, resource allocation, and performance monitoring to meet financial and operational targets
  • Provide leadership in implementing organizational policies, standards, and best practices
  • Foster a culture of collaboration, innovation, and continuous improvement in IT service delivery
  • Represent the department in cross-functional meetings, committees, and external engagements as required
  • Mentor and develop department leaders and staff to build organizational capacity and succession pipelines
  • Monitor compliance with relevant regulations, policies, and risk management practices
Other Job Requirements/Information
  • This job is a civilian position in either a public safety department or in Information Technology with close ties to public safety. Due to the sensitive nature of this position, a public safety background which may include motor vehicle & criminal histories, and fingerprinting.
  • This job may require on-call rotation and emergency after hours, weekends, and/or holidays.
Grade
The grade for this position is 205. Salary will be dependent on education and experience.
Effective 4/11/2023, this position is eligible for the Employee Referral Program.Minimum Qualifications
  • Bachelor's Degree in business administration, public administration, or related field AND
  • Nine years of progressively responsible experience related to the area of assignment, including two years experience as a manager;
    • An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.
Preferred Qualifications
  • Master's degree in business administration or public administration, or related field AND
  • Eight years of progressively responsible experience related to the area of assignment, including two years experience as a manager;
For information related to position-specific essential duties, knowledge and skills, and physical requirements, please Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.
For more information about this department, please
Additional Information
About Gwinnett County
Welcome to Gwinnett County Government
Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more
Careers with impact
Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.
Exceptional benefits
Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual's total compensation.
World-class community
More than a million residents make up Gwinnett's diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.
Gwinnett County is an award-winning employer!
  • Atlanta's Healthiest Employer by Atlanta Business Chronicle
  • Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
  • Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!

Vision
Gwinnett is the preferred community where everyone thrives!
Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.
Values
Integrity: We believe in being honest, building trust, and having strong moral principles.
Accountability: We believe in stewardship, transparency, and sustainability.
Equity: We believe in fairness and respect for all.
Inclusivity: We believe in engaging, embracing, and unifying our communities.
Innovation: We believe in continual adaptation of technology, process, and experience.
Hiring Process
Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:
Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.
Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests; for questions related to job postings, use jobs@gwinnettcounty.com.
Our Benefits program is designed to support every aspect of our employees' lives, from physical and emotional to social and financial.
Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.
On average, our employees' benefits are worth 48 percent of their base salary!
In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees' medical premium alone, the County contributes an average of 91 percent of the cost!
Health
  • Medical plans for active and retired employees
  • Dental and vision plans
  • Prescription drug plan

Wellness
  • Onsite Employee Wellness Center
  • 24/7 Employee Assistance Program (EAP)
  • Immunizations
  • Wellness education and incentive programs
  • Annual wellness fair

Family and Career
  • Training and professional development opportunities
  • Family planning benefits
  • Four weeks of paid parental leave

Time
  • Annual/Sick Leave
  • 12 paid holidays per calendar year
  • 1 paid floating holiday per calendar year

Money
  • Flexible spending accounts for medical and dependent care
  • Health Reimbursement Arrangement (HRA) available
  • Health Savings Account (HSA) available
  • Retirement and Savings Plans
  • 401(a) Defined Contribution
  • 457 (b) Deferred Compensation
  • Longevity pay
  • Tuition reimbursement
  • Financial education programs

Protection
  • Basic, optional, and dependent life insurance
  • Short-term and long-term disability
  • Critical illness and accident insurance
  • Hospital indemnity insurance
  • Identity theft protection

To learn more about the Benefits offered at Gwinnett County, click here.
01
Have you completed a degree in business administration, public administration, or a related field?
  • Have not completed a degree in the specified fields of study
  • Completed associate degree in the specified fields of study
  • Completed bachelor's degree in the specified fields of study
  • Completed master's degree or higher in the specified fields of study

02
How many years of management experience do you have?
  • none
  • less than 1 year
  • 1 year to less than 2 years
  • 2 years to less than 3 years
  • 3 years to less than 4 years
  • 4 years to less than 5 years
  • 5 years to less than 6 years
  • 6 years to less than 7 years
  • 7 years to less than 8 years
  • 8 years to less than 9 years
  • 9 years to less than 10 years
  • 10 years to less than 11 years
  • 11 years to less than 12 years
  • 12 years to less than 13 years
  • 13 years or more

03
How many years of experience leading IT service management functions, including service desk and end-user support do you have?
  • none
  • less than 1 year
  • 1 year to less than 2 years
  • 2 years to less than 3 years
  • 3 years to less than 4 years
  • 4 years to less than 5 years
  • 5 years to less than 6 years
  • 6 years to less than 7 years
  • 7 years to less than 8 years
  • 8 years to less than 9 years
  • 9 years to less than 10 years
  • 10 years to less than 11 years
  • 11 years to less than 12 years
  • 12 years to less than 13 years
  • 13 or more years

04
Summarize your experience supporting IT services in a large, government, or mission-critical environment. If none, type N/A.
05
Describe your experience managing IT operational budgets and resources, including any responsibility for forecasting or cost optimization. If none, type N/A.
06
Describe your experience managing IT service performance metrics. If none, type N/A.
Required Question