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It Service Operations Jobs in Texas (NOW HIRING)

Medclinicx

IT Service Manager

Austin, TX · On-site

$90 - $150/hr

Job Overview We are seeking an IT Service Manager to oversee IT service delivery, support operations, and system reliability across healthcare SaaS and digital health platforms. In this role, you ...

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It Service Operations information

What is the difference between It Service Operations vs Network Support Specialist?

AspectIt Service OperationsNetwork Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentData centers, IT departments, service desksNetwork labs, client sites, enterprise networks
Employer & IndustryIT service providers, large corporationsTelecom, IT firms, enterprise organizations
Job FocusManaging IT services, incident resolution, process improvementNetwork setup, troubleshooting, performance monitoring

It Service Operations and Network Support Specialist roles overlap in technical skills and certifications but differ in scope. It Service Operations focuses on managing overall IT services and processes, while Network Support Specialists concentrate on network-specific troubleshooting and maintenance. Both roles are essential in IT environments, with distinct responsibilities aligned to their expertise areas.

What is the role of IT Service Operations?

IT Service Operations involves managing and maintaining an organization’s IT services to ensure they run efficiently and reliably. It includes tasks such as incident management, problem resolution, system monitoring, and implementing best practices like ITIL to support business needs. Professionals in this role often use tools like service desks and monitoring software to deliver continuous IT support.

What are the most commonly searched types of It Service Operations jobs in Texas?

The most popular types of It Service Operations jobs in Texas are:

It Service Operations jobs near you
Infographic showing various It Service Operations job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

IT Service Manager

Medclinicx

Austin, TX • On-site

$90 - $150/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Med Clinic X is a healthcare technology company building secure, scalable, and reliable digital health solutions for healthcare organizations across the United States.

We develop healthcare SaaS platforms, AI-driven healthcare systems, patient portals, telemedicine solutions, automation workflows, and enterprise digital health systems that support modern clinical and operational workflows.

Our mission is to deliver stable, high-quality technology services that healthcare organizations can depend on every day.

Job Overview

We are seeking an IT Service Manager to oversee IT service delivery, support operations, and system reliability across healthcare SaaS and digital health platforms.

In this role, you will manage incident response, service performance, support workflows, and IT operations to ensure consistent and high-quality service delivery. You will collaborate with engineering, DevOps, support, and client teams to maintain operational excellence across Med Clinic X platforms.

ResponsibilitiesIT Service Management
  • Manage end-to-end IT service delivery and operations.
  • Oversee incident, problem, and change management processes.
  • Ensure system uptime and service reliability controls.
  • Define and enforce IT service delivery standards.
Healthcare SaaS Support Operations
  • Support healthcare SaaS platforms and portal systems.
  • Manage service tickets and escalation support workflows.
  • Ensure timely resolution of clinical technical issues.
  • Maintain high service quality for medical providers.
Incident & Problem Management
  • Lead incident response, triages, and resolution paths.
  • Identify root causes of recurring platform lockouts.
  • Implement preventative measures and support optimizations.
  • Coordinate with engineering teams for hotfixes.
Performance & Reporting
  • Monitor service performance levels and ticket KPIs.
  • Generate service reports for executive stakeholders.
  • Track SLAs and ensure HIPAA compliance guidelines.
  • Improve operations using dashboard analytics data.
QualificationsRequired
  • Bachelor’s degree in IT, Computer Science, or related field.
  • Experience in IT service management or IT support operations.
  • Strong understanding of service frameworks (ITIL preferred).
  • Experience managing technical support or ticketing teams.
  • Ability to lead teams in high-pressure outage environments.
Preferred
  • Experience in US healthcare or healthcare SaaS environments.
  • Familiarity with HIPAA compliance and healthcare IT systems.
  • Experience managing enterprise-scale service environments.
  • Knowledge of cloud operations, DevOps, and alert tooling.
  • ITIL certification (Foundation or higher).
Why Join Med Clinic X?

At Med Clinic X, you will ensure the reliability of healthcare technology that supports real patients and providers. You will:

  • Manage IT services for US healthcare organizations
  • Improve system reliability and support operations
  • Work with engineering and DevOps teams
  • Contribute to healthcare operational excellence
Technical Core

ITIL Service Management Incident, Problem & Change ITSM Tools (ServiceNow/Jira) SLA Tracking & Reporting Cloud & Telemetry Basics ITIL Expert / Leader Certs

Systems You Will Work With

Oversee operations, incident routing flows, and support queues stability for client clinics.

Clinical Support Systems

Coordinate support teams handling diagnostics, patient vitals, and billing ticket escalations.

Manage user authentication incident pipelines and portal login downtime mitigation.

EHR/EMR Connected Systems

Monitor system-to-system sync logs, connection alerts, and API bridge errors.

Audit real-time signaling errors and WebRTC connection logs to identify chronic platform bugs.

AI Healthcare Applications

Optimize support ticket automation scripts, alerting logic, and operations telemetry rules.

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