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It Service Operations Jobs in Texas (NOW HIRING)

Wellby

IT Operations Specialist

Webster, TX · On-site

Support the administration and operation of Microsoft 365 services, including Exchange Online ... Participate in IT, infrastructure, cybersecurity, and business technology projects as assigned.

Wellby

IT Operations Specialist

Webster, TX · On-site

Support the administration and operation of Microsoft 365 services, including Exchange Online ... Participate in IT, infrastructure, cybersecurity, and business technology projects as assigned.

Apptad, Inc.

IT Service Desk Analyst

San Antonio, TX · On-site

Job Title: IT Service Desk Analyst Location: San Antonio, TX 78257 Mode : Contract (6+ Months) Onsite Position Overview: The Service Desk Analyst is responsible for providing first-level support to ...

HOLT Group

IT Service Desk Lead

Irving, TX · On-site

Irving Description The IT Service Desk Lead is responsible for overseeing and enhancing IT Service Desk operations, aligning support strategies with organizational objectives, and driving continuous ...

Holt Group Inc

IT Service Desk Lead

Irving, TX · On-site

Irving Description The IT Service Desk Lead is responsible for overseeing and enhancing IT Service Desk operations, aligning support strategies with organizational objectives, and driving continuous ...

HOLT Group

IT Service Desk Lead

San Antonio, TX · On-site

Description The IT Service Desk Lead is responsible for overseeing and enhancing IT Service Desk operations, aligning support strategies with organizational objectives, and driving continuous ...

BDP International

IT Service Desk Admin

Houston, TX · On-site

Non-Exempt (Hourly) Position Summary Service Desk Excellence-Administrator supports Service Desk operations, Microsoft Intune administration, compliance activities, and IT security initiatives. This ...

Bdp International

IT Service Desk Admin

Houston, TX · On-site

Position Summary Service Desk Excellence-Administrator supports Service Desk operations, Microsoft Intune administration, compliance activities, and IT security initiatives. This role is responsible ...

Halo Group

IT Service Desk (Phone Support)

Irving, TX · On-site

... the overall operational activity of the Service Desk team to ensure adequate resources are ... Minimum 3 years of relevant IT Service Desk and desktop support work experience. Experience ...

AllSTEM Connections

IT Service Desk Specialist

Pasadena, TX · On-site

$62K - $116K/yr

Job Title: IT Support Specialist (Manufacturing & Plant Operations) Role Overview We are seeking a ... Key Responsibilities Incident Resolution & Service Delivery • Tier 1/2 Support: Resolve Level 1 ...

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All JobsIt Service Operations JobsIt Service Operations Jobs in Texas

It Service Operations information

What is the difference between It Service Operations vs Network Support Specialist?

AspectIt Service OperationsNetwork Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentData centers, IT departments, service desksNetwork labs, client sites, enterprise networks
Employer & IndustryIT service providers, large corporationsTelecom, IT firms, enterprise organizations
Job FocusManaging IT services, incident resolution, process improvementNetwork setup, troubleshooting, performance monitoring

It Service Operations and Network Support Specialist roles overlap in technical skills and certifications but differ in scope. It Service Operations focuses on managing overall IT services and processes, while Network Support Specialists concentrate on network-specific troubleshooting and maintenance. Both roles are essential in IT environments, with distinct responsibilities aligned to their expertise areas.

What is the role of IT Service Operations?

IT Service Operations involves managing and maintaining an organization’s IT services to ensure they run efficiently and reliably. It includes tasks such as incident management, problem resolution, system monitoring, and implementing best practices like ITIL to support business needs. Professionals in this role often use tools like service desks and monitoring software to deliver continuous IT support.

What are the most commonly searched types of It Service Operations jobs in Texas?

The most popular types of It Service Operations jobs in Texas are:

It Service Operations jobs near you
Infographic showing various It Service Operations job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

IT Operations Specialist

Webster, TX • On-site

Wellby
201 - 500 employees
Learn more about Wellbyexternal

Full-time

Posted 22 days ago

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Position Summary
The IT Operations Specialist supports the day-to-day operations of Wellby's Cloud Systems Administration, IT Security, and Service Desk functions. Responsibilities include assisting with systems administration, identity and access management processes, cybersecurity and compliance activities, end-user support, and technology deployments. Working collaboratively across multiple technology disciplines, this role helps maintain secure, reliable, and efficient technology services while supporting the organization's operational and regulatory requirements.
Principle Duties and Responsibilities
  • Willingness and ability to exhibit Wellby Core Values every day.
  • Works with purpose and is driven to provide the best team member experience.
  • Support the administration and operation of Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and other related cloud technologies.
  • Assist with the installation, configuration, maintenance, and troubleshooting of software, hardware, and enterprise technology solutions.
  • Support user account administration, access management, system security controls, and data backup processes in accordance with established policies and procedures.
  • Develop and maintain basic PowerShell scripts and automation solutions to improve operational efficiency and support routine administrative tasks.
  • Create and maintain technical documentation, knowledge base articles, standard operating procedures, and system configuration records.
  • Support patch management activities and monitor software and hardware lifecycles to ensure systems remain compliant and supported.
  • Promote security awareness by assisting with cybersecurity education, training initiatives, and communication of security best practices throughout the organization.
  • Support efforts to safeguard sensitive, confidential, and regulated data by assisting with access control monitoring and security-related activities.
  • Assist in the implementation, enforcement, and monitoring of information security policies, standards, and procedures, including reporting potential violations for review.
  • Participate in cybersecurity risk assessments, audits, examinations, and compliance reviews to support organizational security and regulatory requirements.
  • Maintain awareness of Bank Secrecy Act (BSA) requirements, report suspicious activity to the BSA Officer as appropriate, and complete all required annual BSA training.
  • Serve as a secondary escalation resource for complex Service Desk incidents and requests, assisting in the resolution of advanced technical issues.
  • Travel to branch and administrative office locations as needed to provide technical support, equipment deployment, and onsite troubleshooting services.
  • Coordinate and perform PC deployment, desktop imaging, workstation setup, and device delivery activities for new and existing employees.
  • Install, configure, and support printers, peripherals, desktop equipment, and other technology assets at branch and administrative locations.
  • Support Identity and Access Management (IAM) processes, including joiner, mover, and leaver activities, user provisioning, role changes, and deprovisioning activities.
  • Assist with periodic user access reviews, compliance audits, and access certification activities to support internal and regulatory requirements.
  • Support user account administration and technology asset management processes, including inventory tracking and lifecycle management activities.
  • Assist with system recovery efforts, outage response activities, and downtime procedures to support business continuity and minimize operational disruption.
  • Compile, analyze, and present information related to system performance, recurring issues, service desk activities, and operational metrics for management review.
  • Collaborate with Cloud Systems Administration, IT Security, and Service Desk teams to improve service delivery, system reliability, operational efficiency, and user experience.
  • Participate in IT, infrastructure, cybersecurity, and business technology projects as assigned.
  • Maintain knowledge of emerging technologies, cloud platforms, cybersecurity practices, service management tools, and industry trends through ongoing professional development.
  • Performs other related duties as assigned.

Knowledge, Skills, and Abilities (KSA)
  • Knowledge of Wellby's organizational functions and general operating policies and procedures.
  • Knowledge of general office practices and procedures, business English, spelling, and punctuation.
  • Knowledge of personal computer, utilizing Microsoft Office Suite and other software's.
  • Knowledge of Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and related cloud technologies.
  • Knowledge of IT service management processes, ticketing systems, incident management, and service delivery best practices.
  • Knowledge of on-premises infrastructure technologies, including Active Directory, virtual machines, Windows operating systems, and enterprise server environments.
  • Knowledge of Identity and Access Management (IAM) principles, including user provisioning, deprovisioning, role-based access, and joiner/mover/leaver processes.
  • Skilled in operating computer equipment and general office machines such as personal computers, copiers, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications, and adding devices.
  • Skilled in technical troubleshooting, root cause analysis, and problem resolution across hardware, software, network, and cloud-based technologies.
  • Skilled in user account administration, access management, and identity lifecycle support activities.
  • Skilled in operating and supporting computer equipment and office technology, including desktops, laptops, printers, scanners, mobile devices, and related peripherals.
  • Ability to explain technical concepts and procedures in a manner that is easily understood by end users.
  • Ability to travel independently between branch and administrative office locations as required.
  • Ability to lift, transport, and install computer equipment and technology devices as required to perform job duties.
  • Ability to communicate clearly and concisely, orally and in writing.
  • Ability to efficiently understand and follow oral and written instructions, perform routine duties without close supervision, and establish and maintain effective working relationships with other team members.
  • Ability to coordinate several concurrent activities simultaneously.
  • Ability to exercise independent judgment.

Supervisory Responsibilities
The team member does not have supervisory responsibilities.
Complexity & Scope of Work
  • The team member follows Wellby's policies and procedures, Team member Handbook, and federal and state laws and regulations in accomplishing assignments
  • The team member will ensure policies, procedures, and programs are consistently administered, aligned with organizational goals, and compliant with professional standards.
  • The team member performs routine and generally related tasks without supervisory direction.
  • Tasks may occasionally have to be coordinated, integrated, and/or prioritized.
  • Courses of action are determined by established procedures and/or the (manager position title)
  • The team member's work is reviewed periodically for accuracy, completion, and compliance with the policies and procedures.
  • The team member uses independent judgment in making decisions.

Physical Demands & Work Environment
  • The physical demands and work environment characteristics described here represent those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
  • To perform this job successfully, the team member is frequently required to remain in a stationary position 50% of the time. Daily movements include sitting, standing, reaching, and grasping; operating computers and other office equipment; moving about the office; and attending possible onsite and offsite meetings.
  • The team member must be able to exchange information, in person, in writing, and via telephone. Some degree of stress results from contact with management and other team members.
  • The ability to observe details at close range (within a few feet of the observer).
  • Must be able to occasionally lift items weighing up to 25 pounds across the office and load them onto shelves for various needs.
  • The noise level in the work environment is usually moderate.
  • Work involves the typical risks and discomforts associated with an office environment but is usually in an adequately cooled, heated, lighted, and ventilated area.

Minimum Qualifications
  • Bachelor's degree in Computer Science, Information Technology, Cybersecurity, Information Systems, or a related field required.
  • Minimum of three (3) to five (5) years in information technology, technical support, infrastructure support, service desk operations, cybersecurity, or a related technology field required.
  • One or more industry-recognized technology certifications preferred, such as:
    • CompTIA A+
    • CompTIA Network+
    • CompTIA Security+
    • Microsoft Fundamentals Certifications
    • Microsoft 365 Certifications
    • ITIL Foundation Certification
    • Other relevant IT or cybersecurity certifications
  • Valid Texas Driver's License with an acceptable driving record, or the ability to obtain a Texas Driver's License within thirty (30) days of hire required.
  • Ability and willingness to travel to branch and administrative office locations up to 40% of the time, based on business needs.
  • Bondable

For All Candidates
This is a Full-Time, Salary (exempt) role.
Wellby is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, veteran status or any other legally protected characteristic. If you'd like more information about your EEO rights as an applicant under the law, please contact Human Resources.
Wellby provides equal opportunity to qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation, please email careers@wellbyfinancial.com or call 281-226-1696 for assistance.
Disclaimer
The statements herein are intended to describe the general nature and level of work being performed by team members and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

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