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It Service Operations Jobs in Missouri (NOW HIRING)

Govcio LLC

IT Service Technician

Lees Summit, MO · On-site

$50K/yr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... They coordinate and perform operation and/or maintenance activities for networks/servers. They ...

Govcio LLC

IT Service Technician

Lees Summit, MO · On-site

$50K/yr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... They coordinate and perform operation and/or maintenance activities for networks/servers. They ...

VDart Inc

IT Service Management (ITSM)

Saint Louis, MO

$52.50 - $72.25/hr

... information technology staffing provider with expertise in Enterprise Resource Planning (Oracle/SAP), SMAC (Social, Mobile, Cloud, Analytics), Business Intelligence & Infrastructure services. Three ...

VDart Inc

IT Service Management (ITSM)

Saint Louis, MO · On-site

$52.50 - $72.25/hr

... information technology staffing provider with expertise in Enterprise Resource Planning (Oracle/SAP), SMAC (Social, Mobile, Cloud, Analytics), Business Intelligence & Infrastructure services. Three ...

Jobtailor

Director, IT Operations

California, MO · On-site

$150 - $190/hr

Own the service desk, procurement, and IT asset/inventory management across all sites. * Mature IT operations disciplines -- incident, problem, change management; monitoring and alerting; backup and ...

MFA Oil Company

IT Support Analyst

Columbia, MO · On-site

... service desk or network operations team members. The IT Support Analyst continually provides a repeatable and dependable process for all users to follow in establishing an IT service desk support ...

Network Right

IT Consultant

Saint Louis, MO · On-site

$65K - $72K/yr

We are disrupting the IT service industry by offering custom solutions to each individual client ... As an IT Consultant, you will be the dedicated technical resource, ensuring seamless IT operations ...

Simmons Bank

IT Business Partner

Springfield, MO · On-site

The IT Business Partner helps business leaders navigate IT services, connect with the appropriate ... Facilitate communication regarding technology initiatives, service updates, operational impacts ...

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All JobsIt Service Operations JobsIt Service Operations Jobs in Missouri

It Service Operations information

What is the difference between It Service Operations vs Network Support Specialist?

AspectIt Service OperationsNetwork Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentData centers, IT departments, service desksNetwork labs, client sites, enterprise networks
Employer & IndustryIT service providers, large corporationsTelecom, IT firms, enterprise organizations
Job FocusManaging IT services, incident resolution, process improvementNetwork setup, troubleshooting, performance monitoring

It Service Operations and Network Support Specialist roles overlap in technical skills and certifications but differ in scope. It Service Operations focuses on managing overall IT services and processes, while Network Support Specialists concentrate on network-specific troubleshooting and maintenance. Both roles are essential in IT environments, with distinct responsibilities aligned to their expertise areas.

What is the role of IT Service Operations?

IT Service Operations involves managing and maintaining an organization’s IT services to ensure they run efficiently and reliably. It includes tasks such as incident management, problem resolution, system monitoring, and implementing best practices like ITIL to support business needs. Professionals in this role often use tools like service desks and monitoring software to deliver continuous IT support.

What are the most commonly searched types of It Service Operations jobs in Missouri?

The most popular types of It Service Operations jobs in Missouri are:

It Service Operations jobs near you
Infographic showing various It Service Operations job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

IT Service Technician

Govcio LLC

Lees Summit, MO • On-site

$50K/yr

Full-time

Re-posted 21 hours ago

GovCIO rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

109th of 224 rated it services

Job description

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Lee's Summit, MO and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage. Employee will be required to obtain an A+, ITIL Foundation, HDI certification, and one of the following within six months of hire: Security+, Network+, or Server+. The cost of certification will be reimbursed by GovCIO.
Responsibilities
The employee provides support for all onsite IT activities. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They coordinate and perform operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following:
    • Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.
    • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
    • Recommend systems modifications to reduce user problems.
    • Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
    • Install operating system patches, upgrades etc. via SCCM Software Center
    • Provide remote support services for telework/home users.
      • Help ensure user applications work over VPN and/or Citrix.
    • Manage user relocation requests.
    • Ensure devices are properly encrypted.
    • Local On-Site Cabling.
    • Provide on-site support for enterprise groups such as the network and security operation centers.
      • Restart network equipment, including switches and routers as directed by enterprise networking.
      • Replace defective network equipment.
    • Wireless Services
      • Assist users with mobile communication devices.
      • Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
    • Asset Inventory Support
      • Assist with physical inventory as needed.
      • Assist with receiving and receipting property.
    • Disposal Preparation Support
      • Process computer equipment for disposal.
      • Ensure disposal policies are properly employed.
      • Ensure all devices are fully wiped of information before leaving the facility.
    • Video Conferencing and Audio/Video O&M
      • Troubleshoot system problems.
      • Work with support staff for remote troubleshooting and repairs.
      • Assist in setting up presentation devices and video conferencing units.
    • Support pre/post application releases.
    • Gather analyze, and report end-user support trends.
    • Assist tier 1 Service Desk with answering user calls.
    • Other duties as assigned.

Qualifications
Required Skills and Experience
  • High School with 0-3 years (or commensurate experience)
  • US Citizen
  • High degree of technical proficiency
  • Excellent problem-solving skills and analytical abilities

Preferred Skills and Experience
  • Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role
  • Certification in Microsoft Operating Systems
  • Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation
  • CompTIA Network+
  • CompTIA A+
  • CompTIA Server+
  • CompTIA Security+

Clearance Required:
Must be able to obtain and hold a Public Trust Clearance.
#AR
#NSS
Posted Salary Range
USD $50,000.00 - USD $50,000.00 /Yr.

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