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It Service Operations Jobs in Missouri (NOW HIRING)

Freeman Mathis & Gary

IT Specialist

Kansas City, MO · On-site

$80K/hr

This position requires excellent customer service skills, communication skills, problem solving skills, training skills, and an expert level mastery of Microsoft Office. The IT Support Specialist ...

Freeman Mathis and Gary LLP

IT Specialist

Kansas City, MO · On-site

$27.40 - $49.52/hr

This position requires excellent customer service skills, communication skills, problem solving skills, training skills, and an expert level mastery of Microsoft Office. The IT Support Specialist ...

Jobgether

$101K - $101K/yr

This is a hands-on leadership opportunity to own IT operations within a globally distributed ... IT service management and ticketing tools is a strong advantage. * Relevant Microsoft, ITIL ...

Lightedge

IT Support Technician

Kansas City, MO

$21 - $28.75/hr

Respond to employee requests through the IT Service Management (ITSM) system. * Troubleshoot common hardware, software, printer, Microsoft 365, VPN, Wi-Fi, and account access issues. * Provide ...

Lightedge

IT Support Technician

Kansas City, MO · On-site

$21 - $28.75/hr

Respond to employee requests through the IT Service Management (ITSM) system. * Troubleshoot common hardware, software, printer, Microsoft 365, VPN, Wi-Fi, and account access issues. * Provide ...

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Showing results 21-40

All JobsIt Service Operations JobsIt Service Operations Jobs in Missouri

It Service Operations information

What is the difference between It Service Operations vs Network Support Specialist?

AspectIt Service OperationsNetwork Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentData centers, IT departments, service desksNetwork labs, client sites, enterprise networks
Employer & IndustryIT service providers, large corporationsTelecom, IT firms, enterprise organizations
Job FocusManaging IT services, incident resolution, process improvementNetwork setup, troubleshooting, performance monitoring

It Service Operations and Network Support Specialist roles overlap in technical skills and certifications but differ in scope. It Service Operations focuses on managing overall IT services and processes, while Network Support Specialists concentrate on network-specific troubleshooting and maintenance. Both roles are essential in IT environments, with distinct responsibilities aligned to their expertise areas.

What is the role of IT Service Operations?

IT Service Operations involves managing and maintaining an organization’s IT services to ensure they run efficiently and reliably. It includes tasks such as incident management, problem resolution, system monitoring, and implementing best practices like ITIL to support business needs. Professionals in this role often use tools like service desks and monitoring software to deliver continuous IT support.

What are the most commonly searched types of It Service Operations jobs in Missouri?

The most popular types of It Service Operations jobs in Missouri are:

It Service Operations jobs near you
Infographic showing various It Service Operations job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Director of IT - POS & Operations Systems

PTR Global

Columbia, MO • On-site

$200K - $250K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Position: Director of IT - POS & Operations Systems
Location: Columbia, Missouri
Duration: Direct Hire
Salary: $$200,000-$250,000 base salary + bonus
Job ID: 178998
Job Overview:
As the Director of IT for POS & Operations Systems, you will oversee the full lifecycle of two critical platforms: the next-generation Point of Sale (POS) system and the Tunnel Controller System (TCS). Reporting directly to the CIO, you will lead an internal engineering team and manage a third-party development partner. This role is pivotal in creating systems, processes, and teams that will support the organization's operations across 250+ locations nationwide.
Responsibilities:
  • Program Leadership & Strategy: Own the full lifecycle of POS and TCS, from discovery and architecture to deployment and optimization. Define technology roadmaps, establish governance frameworks, and align milestones with organizational growth strategies.
  • Team & Vendor Leadership: Build and mentor the internal engineering team, manage third-party vendors, and ensure alignment on architecture standards and integration protocols.
  • Systems Development & Engineering: Oversee the architecture, development, and QA of the POS platform and Tunnel Controller System, ensuring reliability and resilience across all locations.
  • Enterprise Rollout: Design and execute phased deployment strategies across 250+ locations, minimizing operational disruptions and ensuring seamless go-lives.
  • Security, Compliance & Support: Ensure compliance with PCI-DSS, EMV, and data privacy regulations. Define cybersecurity standards and establish monitoring and uptime SLA targets.

Qualifications:
  • 8+ years of IT leadership experience, including managing multi-disciplinary engineering teams.
  • Proven success in large-scale technology rollouts across distributed, multi-site operations.
  • Experience with POS platforms, payment processing ecosystems, and hardware-software integration.
  • Strong vendor management skills with a proven track record of holding third-party vendors accountable.
  • Exceptional communication skills, comfortable engaging with stakeholders at all levels.
Preferred Qualifications:
  • Experience with tunnel controller systems, industrial automation, or OT/ICS environments.
  • Background in retail, hospitality, or high-throughput service operations.
  • Familiarity with PLC programming, conveyor control logic, or sensor integration.
  • Experience with IoT fleet management and remote diagnostics at scale.
  • PMP or equivalent program management certification.
  • Experience in a multi-unit consumer brand or franchise environment.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ;br>
At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:
  • Pay any fee to be considered for, submitted to, or selected for any opportunity.
  • Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
  • Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $XXX - $XXX
The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.
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During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses. AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations.
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