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It Service Operations Manager Jobs in Illinois (NOW HIRING)

ECHO

IT Operations Manager

Lake Zurich, IL · On-site

$125K - $135K/yr

The IT Operations Manager is responsible for the day-to-day delivery, support, and performance of IT services across the organization. This role leads the IT support and operations team while ...

Echo Inc

IT Operations Manager

Lake Zurich, IL · On-site

$125 - $135/hr

The IT Operations Manager is responsible for the day-to-day delivery, support, and performance of IT services across the organization. This role leads the IT support and operations team while ...

Glanbia

IT Operations Manager

Downers Grove, IL

$140K - $190K/yr

We are hiring an IT Operations Manager who will be responsible for overseeing the IT Operations ... Collaborate with Technology Value Stream Product Owners, Technology Service Platform Owners, and ...

Glanbia

IT Operations Manager

Downers Grove, IL · On-site

$140K - $190K/yr

We are hiring an IT Operations Manager who will be responsible for overseeing the IT Operations ... Collaborate with Technology Value Stream Product Owners, Technology Service Platform Owners, and ...

Alma Lasers

Service Operations Manager

Buffalo Grove, IL · On-site

$115K - $150K/yr

Operating in more than 100 countries worldwide, Alma combines advanced technology, clinical ... Ability to retain and apply large amounts of technical information * Decision Making * Change ...

Alma Lasers

Service Operations Manager

Buffalo Grove, IL · On-site

$115K - $135K/yr

Optimization of the call center and service organization utilizing advanced technology. * Oversee ... Ability to retain and apply large amounts of technical information * Decision Making * Change ...

DivIHN Integration Inc

IT Support Technician

Lemont, IL · On-site

$21.75 - $29.75/hr

Technical Direction of Work The contractor will take direction from the CELS IT Service Operations Manager. Government-Furnished PropertyA A macOS laptop computer will be provided to the contractor ...

Novolex

IT Manager - Managed Services

Lake Forest, IL · On-site

Position Summary The IT Manager - Managed Services is responsible for overseeing key IT service ... Oversee daily Service Desk operations to ensure efficient and effective support delivery. * Monitor ...

Novolex

IT Manager - Managed Services

Lake Forest, IL · On-site

$94K - $115K/yr

Position Summary The IT Manager - Managed Services is responsible for overseeing key IT service ... Oversee daily Service Desk operations to ensure efficient and effective support delivery. * Monitor ...

GCM Grosvenor

IT Service Desk Manager

Chicago, IL

The IT Service Desk Manager will drive service quality, operational efficiency, and continuous improvement, and will serve as a key partner to other IT disciplines in the delivery of end user ...

Novolex

IT Manager - Managed Services

Lake Forest, IL · On-site

$94K - $115K/yr

Position Summary The IT Manager - Managed Services is responsible for overseeing key IT service ... Oversee daily Service Desk operations to ensure efficient and effective support delivery. * Monitor ...

Novolex

IT Manager - Managed Services

Lake Forest, IL · On-site

$94K - $115K/yr

Position Summary The IT Manager - Managed Services is responsible for overseeing key IT service ... Oversee daily Service Desk operations to ensure efficient and effective support delivery. * Monitor ...

GCM Grosvenor

IT Service Desk Manager

Chicago, IL · On-site

The IT Service Desk Manager will drive service quality, operational efficiency, and continuous improvement, and will serve as a key partner to other IT disciplines in the delivery of end user ...

IDEX

Manager, IT Service Management

Northbrook, IL

$112K - $169K/yr

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR ... IT Service Management capabilities across IDEX. This role serves as the enterprise owner of the ...

Procom

Director IT Operations

Addison, IL · On-site +1

Director IT Operations: On behalf of our IT client, Procom is searching for a Director IT ... service-management experience • Experience with enterprise monitoring and lifecycle management ...

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All JobsIt Service Operations JobsIt Service Operations Manager JobsIt Service Operations Manager Jobs in Illinois

It Service Operations Manager information

See Illinois salary details

$34.4K

$76.2K

$126.9K

How much do it service operations manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for it service operations manager in Illinois is $76,209.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $92,500.00 per year, depending on experience, location, and employer.

What is the difference between It Service Operations Manager vs It Service Desk Manager?

AspectIt Service Operations ManagerIt Service Desk Manager
Primary FocusOversees overall IT service delivery, processes, and strategic improvementsManages the IT service desk team, handles user issues, and ensures ticket resolution
ResponsibilitiesService management, process optimization, vendor relations, and performance metricsStaff management, incident handling, customer communication, and ticket prioritization
CertificationsITIL, PMP, or similar certifications often preferredITIL, HDI certifications common
Work EnvironmentStrategic, cross-departmental, often in larger organizationsOperational, team-focused, in help desk or support centers

The It Service Operations Manager focuses on strategic service delivery and process improvement across the organization, while the It Service Desk Manager concentrates on managing the support team and resolving user issues. Both roles require ITIL knowledge and relevant certifications, but their scope and daily tasks differ significantly.

What does an IT Service Operations Manager do?

An IT Service Operations Manager oversees the delivery and management of IT services within an organization, ensuring systems run efficiently and meet business needs. They coordinate teams, implement processes based on frameworks like ITIL, and monitor service performance to maintain high availability and security. Strong leadership, problem-solving skills, and familiarity with IT management tools are essential for this role.

What is the role of an IT Service Operations Manager?

An IT Service Operations Manager oversees the delivery and management of IT services within an organization, ensuring systems run efficiently and meet business needs. They coordinate teams, implement processes based on frameworks like ITIL, and monitor service performance to maintain high availability and quality. Strong leadership, problem-solving skills, and familiarity with IT service management tools are essential for this role.

What are popular job titles related to It Service Operations Manager jobs in Illinois?

For It Service Operations Manager jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching It Service Operations Manager jobs in Illinois look for?

The top searched job categories for It Service Operations Manager jobs in Illinois are:

It Service Operations Manager jobs near you
Infographic showing various It Service Operations Manager job openings in Illinois as of August 2026, with employment types broken down into 56% Full Time, and 44% Part Time. Highlights an 100% In-person job distribution, with an average salary of $76,209 per year, or $36.6 per hour.

IT Operations Manager

Golden Eagle Distributing

Lake Zurich, IL • Hybrid

$125K - $135K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

ECHO Incorporated is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor power equipment industry and the need for environmental sustainability. Working for ECHO means joining a team of people who are committed to collaboration, innovation, creativity, and high-quality products that make us a globally competitive brand.

The IT Operations Manager is responsible for the day-to-day delivery, support, and performance of IT services across the organization. This role leads the IT support and operations team while overseeing the stability, availability, and effectiveness of core IT systems and services

The salary range for this position is $125,000-$135,000 based on experience and qualifications.

This is a hybrid position that will offer the flexibility of working from home and on-site at our Lake Zurich facility.

ECHO’s benefits include:

  • 11 paid holidays
  • Extremely affordable medical, dental, and vision insurance
  • Paid time off 
  • Yearly bonus potential
  • 5% 401K match
  • Tuition reimbursement

Duties/Responsibilities:

IT Service Delivery & User Support

  • Lead IT support team and manage ticketing, SLAs, and escalations.
  • Ensure timely resolution of end-user issues and clear communication during incidents.
  • Identify recurring issues and drive long-term improvements.
  • Oversee onboarding and offboarding processes.

Infrastructure, Systems & Cloud Operations

  • Oversee daily IT infrastructure and enterprise systems.
  • Support Microsoft 365 and identity platforms (Okta, Entra ID).
  • Manage system maintenance, patching, upgrades, and lifecycle.
  • Support Azure, VMware, and proactive system monitoring.

Network & Connectivity

  • Oversee LAN/WAN, VPN, wireless, and firewall environments (Fortinet).
  • Troubleshoot and coordinate escalation of network issues.

Incident & Operational Management

  • Lead response to major incidents and coordinate resolution across teams/vendors.
  • Maintain documentation, standardize processes, and drive service improvements.

Leadership & Team Management

  • Lead, coach, and develop IT support team.
  • Manage workload, priorities, and performance expectations.
  • Foster a collaborative, customer-focused culture.

    Job Experience/Skills: 

    • 5+ years in IT support, operations, or infrastructure.
    • Experience leading or supervising IT teams.
    • Background managing ticketing systems, SLAs, and escalations.
    • Hands-on experience with Microsoft 365 and identity tools (Okta, Entra ID).
    • Experience with Azure, VMware, and system administration.
    • Knowledge of network infrastructure (LAN/WAN, VPN, firewalls—Fortinet preferred).
    • Experience managing incidents, outages, and process improvements.
    • Strong leadership, communication, and team management skills.

      Education: Bachelor's degree in Computer Science, Information Technology, or related field.

      Equal Opportunity Employment:

      We are an equal opportunity employer. We welcome all applicants.

      E-Verification:

      In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

      Apply