It Service Operations Manager Jobs in Illinois (NOW HIRING)

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.Job Summary

The Information Technology Manager will lead IT Shop Floor systems, operational technology (OT), and technical support functions within a dynamic manufacturing environment. This role is responsible for overseeing IT operations, managing technical teams, supporting critical manufacturing applications, and driving technology initiatives that align with business objectives.

The ideal candidate will bring strong leadership capabilities, deep technical expertise, experience supporting manufacturing operations, and a proven track record of managing teams, vendors, projects, and enterprise technology environments.

What a typical day looks like:

• Lead daily IT operations and support services, ensuring reliable performance of operation systems, Help Desk activities, end-user support, and compliance with established service levels.
• Oversee and support critical technology environments, including MES, endpoint devices, printers, barcode scanners, and related infrastructure.
• Manage and optimize Manufacturing Execution Systems (MES) and other operational technologies that support production, quality, engineering, and business operations.
• Partner with cross-functional leaders to identify business needs, evaluate technical solutions, and implement technology improvements that enhance operational efficiency.
• Provide leadership for IT manufacturing technology, cybersecurity, business continuity, and disaster recovery initiatives.
• Lead technical evaluations, problem-solving sessions, root cause analysis, and the development of innovative solutions to complex business and technology challenges.
• Manage medium- to large-scale projects, including planning, resource allocation, scheduling, and successful execution.
• Coach, mentor, and develop IT team members while fostering a collaborative, customer-focused culture and driving employee performance and engagement.
• Manage vendor relationships, service providers, contracts, SLAs, and technology budgets to ensure quality service delivery and cost effectiveness.
• Apply ITIL best practices to improve incident, problem, change, and asset management processes while driving continuous service improvement.
• Serve as a trusted technology advisor to business leaders, communicating operational goals, project priorities, and strategic initiatives across the organization.

Here's what we are looking to add to our team:

We are seeking a hands-on technology leader who combines strong managerial experience with deep technical expertise. The ideal candidate possesses a strong understanding of manufacturing systems, infrastructure management, cybersecurity, IT service management, and operational technology while maintaining a focus on continuous improvement and business partnership.

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field; equivalent experience may be considered.
• Minimum 10 years of related experience in information technology leadership roles.
• Demonstrated managerial experience leading technical teams in a manufacturing or industrial environment.
• Strong experience managing IT support operations and infrastructure services.
• Experience supporting manufacturing systems and production environments.
• Knowledge of IT service management methodologies and ITIL best practices.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to partner with business leaders and discuss operational goals, challenges, and technology strategies.
• Strong project management, organizational, analytical, and problem-solving abilities.
• Experience supporting Manufacturing Execution Systems (MES).

• Flex Flow expertise strongly preferred.
• Knowledge of FDA regulations and experience supporting regulated environments is a differential.
• Strong Microsoft SQL Server database knowledge and administration skills.
• Experience with IT/OT management and industrial technology environments.
• Experience implementing or supporting cybersecurity programs and initiatives.

• Strong relationship-building and stakeholder management skills.
• Proven ability to lead major initiatives affecting large sites, business units, or local operations.
• Demonstrated success teaching, mentoring, coaching, and developing high-performing teams.

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Application Deadline:

Applications for this job position will be accepted for at least five days following the job posting start date below and continuing until the end date below or until the position is filled. This posting may close sooner due to application volume.

Job Posting Start Date 08-13-2026 Job Posting End Date 09-13-2026

The base pay range for this position is provided below. The final base rate offered will be determined using job-related, non-discriminatory criteria, including but not limited to experience, qualifications, geographic location, education, external market data, and internal equity.

$118,300.00 USD - $162,600.00 USDAnnualJob CategoryIT

Is Sponsorship Available?

NoFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).