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It Service Operations Manager Jobs in California

HR Tech Job

IT Operations Manager

Santa Monica, CA · On-site

As Manager of IT Operations, you will lead empowerment to rapidly adopt tools and services and drive innovation across all of our corporate functions. This role leads the IT Support Team to ensure ...

SmartStop Self Storage

IT Operations Manager

Irvine, CA · On-site

$115K - $125K/yr

SmartStop's commitment to service excellence and workplace culture has been recognized with ... IT Operations Manager will lead the day-to-day management of the Company's technology ...

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All JobsIt Service Operations JobsIt Service Operations Manager JobsIt Service Operations Manager Jobs in California

It Service Operations Manager information

See California salary details

$35K

$77.6K

$129.3K

How much do it service operations manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for it service operations manager in California is $77,616.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,200.00 and $94,200.00 per year, depending on experience, location, and employer.

What is the difference between It Service Operations Manager vs It Service Desk Manager?

AspectIt Service Operations ManagerIt Service Desk Manager
Primary FocusOversees overall IT service delivery, processes, and strategic improvementsManages the IT service desk team, handles user issues, and ensures ticket resolution
ResponsibilitiesService management, process optimization, vendor relations, and performance metricsStaff management, incident handling, customer communication, and ticket prioritization
CertificationsITIL, PMP, or similar certifications often preferredITIL, HDI certifications common
Work EnvironmentStrategic, cross-departmental, often in larger organizationsOperational, team-focused, in help desk or support centers

The It Service Operations Manager focuses on strategic service delivery and process improvement across the organization, while the It Service Desk Manager concentrates on managing the support team and resolving user issues. Both roles require ITIL knowledge and relevant certifications, but their scope and daily tasks differ significantly.

What does an IT Service Operations Manager do?

An IT Service Operations Manager oversees the delivery and management of IT services within an organization, ensuring systems run efficiently and meet business needs. They coordinate teams, implement processes based on frameworks like ITIL, and monitor service performance to maintain high availability and security. Strong leadership, problem-solving skills, and familiarity with IT management tools are essential for this role.

What is the role of an IT Service Operations Manager?

An IT Service Operations Manager oversees the delivery and management of IT services within an organization, ensuring systems run efficiently and meet business needs. They coordinate teams, implement processes based on frameworks like ITIL, and monitor service performance to maintain high availability and quality. Strong leadership, problem-solving skills, and familiarity with IT service management tools are essential for this role.

What are popular job titles related to It Service Operations Manager jobs in California?

For It Service Operations Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching It Service Operations Manager jobs in California look for?

The top searched job categories for It Service Operations Manager jobs in California are:

What cities in California are hiring for It Service Operations Manager jobs?

Cities in California with the most It Service Operations Manager job openings:

It Service Operations Manager jobs near you
Infographic showing various It Service Operations Manager job openings in California as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $77,616 per year, or $37.3 per hour.

IT Services Operations Manager

South San Francisco, CA

The Rockridge Group
See more jobs at The Rockridge Groupexternal

Full-time

Re-posted 16 days ago

Job description

Job Description: IT Services Operations Manager
Department:  Hardware Life cycle Services
Location:  South San Francisco, California
Salary:   $90,000 to $110,000 per year

Company X is currently looking for a new IT Services Operations Manager. We are looking to add another super achiever to our team that can help take us to the next level of global growth. Our culture is built upon integrity, respect, candor and meritocracy.
In brief, Company X is an innovative Managed IT Enterprise Services Provider for medium to large companies with operations that span across the United States and Canada. Our Service Team handles remote support, on-site IT support and hardware life cycle service requests utilizing our proprietary SaaS support software. Additionally, we are experts at providing business process optimization and IT consulting services for our valued customers.
What kind of team member are we looking for?
  • Someone with ENERGY – We require someone who has the mental and physical energy to balance situations that involve exceeding service SLAs, solving technical challenges, managing projects, and projecting positive energy to peers and staff. 
  • Someone with the ability to ENERGIZE others – First and foremost, you’ll be leading and managing the Service Team while building them up for future advancement. The Service Team’s work varies from desk side support tickets, new equipment installs, onboarding new hires, and deriving input from the front lines to drive development of innovative features for our proprietary SaaS software.
  • Someone with the ability to successfully EXECUTE on a plan – With a successful 25 year track record of service excellence we require someone that can help drive the “bigger vision” for the company, optimize or develop various operational plans to ensure loyalty and trusted rapport with key customer contacts. It will be your opportunity to discuss service challenges with customers and lead them to the most optimum solution.
  • Someone with an EDGE over others – One of the main focuses for our service team is to ensure we provide better business solutions utilizing IT rather than just closing tickets quickly or just “doing a job.” It is imperative we consistently and proactively identify where we can be more efficient, look to identify and address issues expeditiously and ensure the team is rewarded and learns from each experience.
  • Someone with a PASSION for I.T. and Operational Excellence – Our Company is only as good as our people, operations and innovation. We are looking for someone who will focus on creative ways to keep the team motivated in addition to innovating in the technical and operational process areas.
What are the requirements for this position?
  • Excellent technical knowledge – A solid understanding of computer systems, networks, and services we provide are critical to this position. Prior experience as a leader for level 2 IT support technician (or higher) is an absolute requirement for this role.
  • Bachelors of Science in an accredited 4 Year college or a minimum of 5 years comprehensive experience – Preferably in IT/Systems Administration, Networking and Business Administration. Knowledge in business accounting/budgeting, operations, and/or management along with the requisite technical courses in mobile devices, desktops, servers, networking, etc. is preferred.
  • 5 Years minimum experience in IT support leadership and technical support – Preferably you will have had prior roles with significant responsibilities in leadership, management and technical support.
  • A working knowledge of OEM hardware manufacturer ASP & VAR models – Your knowledge should include but not be limited to major hardware manufacturers such as HP, Microsoft, Dell, Apple and Samsung.
  • Covid-19 – Ability to work on site and remote from home during Covid-19 pandemic.
  • Limited travel – Some travel throughout the United States and Canada may be required post Covid-19 pandemic measures are lifted.