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It Service Operations Manager Jobs in California

Jade Global

IT Service Desk

San Jose, CA · On-site

$40/hr

... day-to-day operations and a positive user experience. Key Responsibilities * Provide L1/L2 ... Manage user access, authentication, and provisioning/deprovisioning through Okta . * Support Jira ...

Hitachi

Service Operations Manager

Livermore, CA · On-site

$120K - $130K/yr

Service Operations Manager Location: Livermore, CA Reports to: Senior Operations Manager ... information, veteran status, physical or mental disability, or other protected categories under ...

RDO Equipment Co.

Service Operations Manager

Imperial, CA · On-site

$85K - $115K/yr

We deal in iron from the world's leading equipment and technology manufacturers, but we're a people ... For further information, please review the Know Your Rights notice from the Department of Labor.

Hitachi, Ltd.

Service Operations Manager

Livermore, CA · On-site

$120K - $130K/yr

Service Operations Manager Location: Livermore, CA Reports to: Senior Operations Manager ... information, veteran status, physical or mental disability, or other protected categories under ...

Idahoan Foods, LLC

Service Operations Manager

Imperial, CA · On-site

$85K - $115K/yr

We deal in iron from the world's leading equipment and technology manufacturers, but we're a people ... For further information, please review the Know Your Rights notice from the Department of Labor. #J ...

Nova Ltd.

IT Manager

Fremont, CA · On-site

$160K - $200K/yr

Manage vendors, service providers, and external implementation partners. * Ensure compliance with global IT policies, cybersecurity standards, and operational procedures. * Monitor IT performance, ...

Foxconn-PCE Technology

IT Manager

Santa Clara, CA · On-site

$125K - $165K/yr

Duties and Responsibilities: * Lead IT Operations and Service Delivery Management by overseeing daily IT operations, ensuring the availability, reliability, and performance of IT services, ...

RDO Equipment

Service Operations Manager

Indio, CA · On-site

$85K - $115K/yr

As a Service Operations Manager, you'll lead high performing service teams in Indo and Imperial ... We deal in iron from the world's leading equipment and technology manufacturers, but we're a people ...

Rently

IT & Systems Operations Manager

Camarillo, CA · On-site

$100K - $110K/yr

Description The IT & Systems Operations Manager is responsible for the administration, optimization ... Service Management, Google Workspace, eSignature (e.g., PandaDoc), support/call platforms (e.g ...

Rently

IT & Systems Operations Manager

Camarillo, CA · On-site

$100K - $110K/yr

Job Type Full-time Description The IT & Systems Operations Manager is responsible for the ... Service Management, Google Workspace, eSignature (e.g., PandaDoc), support/call platforms (e.g ...

RDO Equipment

Service Operations Manager

Imperial, CA

$85K - $115K/yr

As a Service Operations Manager, you'll lead high performing service teams in Indo and Imperial ... We deal in iron from the world's leading equipment and technology manufacturers, but we're a people ...

Western Traffic Control

Be Seen First

IT System and Operations Manager

Petaluma, CA · On-site

$130K - $150K/yr

IT Systems and Operations Manager The IT Systems & Operations Manager serves as the Company ... Monitor vendor performance, service levels, open tickets, deliverables, costs, and recurring issues ...

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It Service Operations Manager information

See California salary details

$35K

$77.6K

$129.3K

How much do it service operations manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for it service operations manager in California is $77,616.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,200.00 and $94,200.00 per year, depending on experience, location, and employer.

What is the difference between It Service Operations Manager vs It Service Desk Manager?

AspectIt Service Operations ManagerIt Service Desk Manager
Primary FocusOversees overall IT service delivery, processes, and strategic improvementsManages the IT service desk team, handles user issues, and ensures ticket resolution
ResponsibilitiesService management, process optimization, vendor relations, and performance metricsStaff management, incident handling, customer communication, and ticket prioritization
CertificationsITIL, PMP, or similar certifications often preferredITIL, HDI certifications common
Work EnvironmentStrategic, cross-departmental, often in larger organizationsOperational, team-focused, in help desk or support centers

The It Service Operations Manager focuses on strategic service delivery and process improvement across the organization, while the It Service Desk Manager concentrates on managing the support team and resolving user issues. Both roles require ITIL knowledge and relevant certifications, but their scope and daily tasks differ significantly.

What does an IT Service Operations Manager do?

An IT Service Operations Manager oversees the delivery and management of IT services within an organization, ensuring systems run efficiently and meet business needs. They coordinate teams, implement processes based on frameworks like ITIL, and monitor service performance to maintain high availability and security. Strong leadership, problem-solving skills, and familiarity with IT management tools are essential for this role.

What is the role of an IT Service Operations Manager?

An IT Service Operations Manager oversees the delivery and management of IT services within an organization, ensuring systems run efficiently and meet business needs. They coordinate teams, implement processes based on frameworks like ITIL, and monitor service performance to maintain high availability and quality. Strong leadership, problem-solving skills, and familiarity with IT service management tools are essential for this role.

What are popular job titles related to It Service Operations Manager jobs in California?

For It Service Operations Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching It Service Operations Manager jobs in California look for?

The top searched job categories for It Service Operations Manager jobs in California are:

What cities in California are hiring for It Service Operations Manager jobs?

Cities in California with the most It Service Operations Manager job openings:

It Service Operations Manager jobs near you
Infographic showing various It Service Operations Manager job openings in California as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $77,616 per year, or $37.3 per hour.

Corporate IT Services Operations Lead

Berkeley, CA • On-site

The Voleon Group
Investment Management and Consulting Services • 11 - 50 employees
Learn more about The Voleon Groupexternal

$135K - $165K/yr

Full-time

Re-posted 25 days ago

Key responsibilities

  • Own and manage the day-to-day IT service delivery operations, including ticket triage, queue management, workflow design, SLA adherence, and customer communication.

  • Provide technical and operational leadership for the Corporate IT Services team, including mentoring team members and establishing service delivery standards.

  • Coordinate with cross-functional teams and stakeholders to translate business needs into operational requirements and lead IT service delivery strategy.

Job description

Voleon is a technology company that applies state-of-the-art AI and machine learning techniques to real-world problems in finance. For nearly two decades, we have led our industry and worked at the frontier of applying AI/ML to investment management. We have become a multibillion-dollar asset manager, and we have ambitious goals for the future.
Your colleagues will include internationally recognized experts in artificial intelligence and machine learning research as well as highly experienced finance and technology professionals. In addition to our enriching and collegial working environment, we offer highly competitive compensation and benefits packages, technology talks by our experts, a beautiful modern office, daily catered lunches, and more.
Voleon is looking for a Corporate IT Services operations Lead to join our Corporate IT Services (Corp-ITS) team and serve as the technical leader and primary coordination point for IT service delivery across the organization. This position combines hands-on operational and support expertise with strategic leadership, team mentorship, and cross-functional collaboration to ensure exceptional IT experiences for all employees.
We're looking for an IT Services Lead to own the operational engine of our Corp-ITS team. This is fundamentally a service delivery leadership role: you'll drive the day-to-day rhythm of IT support - ticket triage and assignment, queue management, workflow design in JSM, SLA adherence, and customer satisfaction. You'll ensure internal customers get timely, clear communication, escalate effectively to Corp-IT Engineering (Corp-ITE), and continuously identify where manual processes should be automated or handed off. This role is the connective tissue between what users need and what Engineering builds.
This role is expected to grow into a full people management position with direct reports. We're looking for someone who brings early or demonstrated people leadership experience and is ready to step into formal management as the team scales. Expect approximately 60% individual contributor / 40% leadership and coordination in the near term, with the balance shifting meaningfully toward people management over time.
Responsibilities
  • Provide technical and operational leadership for the Corp-ITS team. Set service delivery standards, establish team norms, and mentor and coach team members toward growth and high performance
  • Grow into and exercise direct people management, including performance conversations, career development, hiring, and building a high-functioning team culture as the organization scales
  • Serve as coordination point between Corp-ITS, Corp-ITE, Security, and business stakeholders. Translate business needs into operational requirements and ensure alignment
  • Lead IT service delivery strategy including service desk operations, SLA management, incident response, and continuous improvement. Define metrics and track performance
  • Leverage AI tools to improve ticket triage accuracy, deflect common requests via self-service, and accelerate process improvement
  • Manage complex escalations and critical incidents as highest-level technical resource. Coordinate response and communicate status
  • Perform hands-on operational and support work including troubleshooting, platform administration, endpoint management, and infrastructure operations
  • Provide technical leadership by mentoring junior team members, serving as a primary escalation point, and driving the resolution of complex technical issues
  • Lead cross-functional IT projects with Engineering including rollouts, upgrades, automation, and security implementations
  • Own IT service delivery processes, documentation, and SLA. Drive improvements and automation. Maintain runbooks and SOPs. Foster collaboration and continuous learning
  • Build strong relationships across IT and the organization as trusted advisor. Facilitate communication and collaboration

Requirements
  • 5-8+ years progressive IT experience spanning support, operations, and technical leadership. Breadth across multiple areas showing readiness for this multifaceted role
  • Proven technical leadership including mentoring, setting direction, and influencing decisions. Formal management not required
  • 2+ years of direct people management experience, including performance management, career development, and building team culture
  • Strong technical foundation across IT service delivery (endpoint management, SaaS administration, identity/access, networking, infrastructure)
  • Proficiency in automation and scripting (PowerShell, Python, Bash). Understanding of infrastructure-as-code approaches
  • Hands-on ITIL experience - You've applied it to real service design, incident management, and continuous improvement
  • Jira Service Management (JSM) experience - you've built and operated workflows, not just used the tool as an end user. Experience with automation rules, SLA configuration, and reporting required
  • Exceptional stakeholder management and communication skills. Ability to influence without formal authority
  • Experience leading cross-functional projects from planning through delivery.
  • Strong analytical and process improvement mindset. Experience with metrics, KPIs, and data-driven decisions
  • Experience supporting highly technical users (engineers, data scientists, researchers).
  • Demonstrated use of AI tools (e.g., LLM-based triage, chatbot/self-service, workflow intelligence) to improve IT service delivery

Preferred Qualifications
  • Hands-on experience with IT metrics, KPIs, and service delivery reporting
  • Experience coordinating and supporting distributed or hybrid teams
  • Proven ability to adapt and execute during periods of organizational change
  • Working knowledge of modern workplace technologies, including zero-trust, EDR, SaaS management, and DEX tools
  • Relevant IT certifications (ITIL 4, ACSP, Microsoft 365, Jamf, CompTIA, PMP/Agile, leadership)
  • Experience in financial services or other regulated environments preferred
"Friends of Voleon" Candidate Referral Program
If you have a great candidate in mind for this role and would like to have the potential to earn $7,500 if your referred candidate is successfully hired and employed by The Voleon Group, please use this form to submit your referral. For more details regarding eligibility, terms and conditions please make sure to review the Voleon Referral Bonus Program.
Equal Opportunity Employer
The Voleon Group is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.
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About Voleon Group

Sourced by ZipRecruiter

Industry

Investment management and consulting services

Company size

11 - 50 Employees

Headquarters location

Berkeley, CA, US

Year founded

2007

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