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It Service Operations Manager Jobs (NOW HIRING)

Cahoot

IT Operations Manager

Bridgeport, CT · On-site

As the IT Operations Manager at Cahoot, you will be the backbone of our technology infrastructure ... Service Desk Leadership: Establish and maintain internal SLAs for IT support, providing high-level ...

GILLIG

Manager - IT Service Desk

Livermore, CA · On-site

The company is seeking a Service Desk Manager to provide strategic and operational leadership for its IT Service Desk, ensuring high-quality IT support delivery across all locations and establishing ...

Thrive

Service Operations Manager

Sarasota, FL · On-site

Qualifications • Proven experience leading engineering or technical support teams within a managed services or enterprise IT environment, with a strong focus on operational execution and customer ...

Marylandconnect

Supervise and manage the daily activities and projects of a team of IT Service Desk Agents supporting all IT Service Desk functions, along with supporting Support Services operations. * Collaborates ...

NAC Inc

IT Operations Director

Spokane, WA · On-site

$124K - $145K/yr

The IT Operations Director is responsible for the day-to-day delivery of IT services at NAC, leading the IT team in managing the firm's infrastructure, support services, design technology and ...

NAC Architecture

IT Operations Director

Los Angeles, CA · On-site

$149K - $174K/yr

Description The IT Operations Director is responsible for the day-to-day delivery of IT services at ... Manage the help/service desk function across IT to maintain a responsive and effective end user ...

NAC Architecture

IT Operations Director

Columbus, OH · On-site

$124K - $145K/yr

The IT Operations Director is responsible for the day-to-day delivery of IT services at NAC, leading the IT team in managing the firm's infrastructure, support services, design technology and ...

LaunchDarkly

Senior Manager, IT (Hybrid)

Oakland, CA · On-site +1

$150K - $151K/yr

Lead the IT Service Desk Engineering function, including team operations, priorities, staffing, performance management, and day-to-day execution across employee-facing IT support services. * Manage ...

Peraton

Senior IT Operations Manager

Washington, DC · On-site

Establish, monitor, and report on Key Performance Indicators (KPIs), Service Level Agreements (SLAs ... experience managing enterprise IT operations, infrastructure services, or mission-critical ...

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All JobsIt Service Operations Manager Jobs

It Service Operations Manager information

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$35.5K

$78.6K

$131K

How much do it service operations manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for it service operations manager in the United States is $78,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $95,500.00 per year, depending on experience, location, and employer.

How much is the salary of an operations manager?

The salary of an IT Service Operations Manager typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Senior roles or those in high-cost areas may offer higher compensation, and certifications like ITIL can enhance earning potential.

What is the role of IT service operations manager?

An IT Service Operations Manager oversees the daily delivery and management of IT services within an organization, ensuring systems run efficiently and meet service level agreements. They coordinate teams, implement processes based on frameworks like ITIL, and utilize tools such as monitoring software to maintain service quality and resolve issues promptly.

What is the difference between It Service Operations Manager vs It Service Desk Manager?

AspectIt Service Operations ManagerIt Service Desk Manager
Primary FocusOversees overall IT service delivery, processes, and strategic improvementsManages the IT service desk team, handles user issues, and ensures ticket resolution
ResponsibilitiesService management, process optimization, vendor relations, and performance metricsStaff management, incident handling, customer communication, and ticket prioritization
CertificationsITIL, PMP, or similar certifications often preferredITIL, HDI certifications common
Work EnvironmentStrategic, cross-departmental, often in larger organizationsOperational, team-focused, in help desk or support centers

The It Service Operations Manager focuses on strategic service delivery and process improvement across the organization, while the It Service Desk Manager concentrates on managing the support team and resolving user issues. Both roles require ITIL knowledge and relevant certifications, but their scope and daily tasks differ significantly.

Who is higher, GM or operations manager?

In most organizations, a General Manager (GM) holds a higher position than an Operations Manager. The GM oversees multiple departments or the entire organization, while the Operations Manager typically focuses on managing daily operational activities within a specific area. The hierarchy can vary depending on the company's size and structure, but generally, the GM has broader executive responsibilities.

What does an IT operations manager do?

An IT operations manager oversees the daily functioning of an organization's IT infrastructure, including networks, servers, and support services. They coordinate IT teams, implement policies, ensure system security, and optimize technology performance to support business objectives.
What cities are hiring for It Service Operations Manager jobs? Cities with the most It Service Operations Manager job openings:
What states have the most It Service Operations Manager jobs? States with the most job openings for It Service Operations Manager jobs include:
It Service Operations Manager jobs near you
Infographic showing various It Service Operations Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 90% Full Time, 8% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $78,645 per year, or $37.8 per hour.
IT Operations Manager

IT Operations Manager

Cahoot

Bridgeport, CT • On-site

Full-time

Posted 23 days ago

Job description

Company Description

At Cahoot, we are a team of rebels rewriting the rules of fulfillment. Who dream of a better solution to surviving and thriving in the new retail world of ecommerce. We are working tirelessly to imagine and build a new future of order fulfillment like the world has never seen before, and so are our network members. They see things differently, like we do. They are the true innovators and the change agents who are pushing ecommerce forward.

We came up with a solution no one imagined before, a peer-to-peer network of merchants working together to fulfill each other's orders! Our revolutionary order fulfillment and shipping optimization cuts down the distance packages need to travel, enabling merchants to choose ground shipping while delivering orders faster. Ground shipping produces 85% less CO2 emissions and costs up to 50% less compared to air cargo, it's a win-win for the planet and you whenever we optimize your order!

Job Description

As the IT Operations Manager at Cahoot, you will be the backbone of our technology infrastructure, ensuring that our distributed fulfillment network and internal SaaS operations run with 99.9% reliability. You will lead the strategy, implementation, and maintenance of our corporate IT environment, security protocols, and cloud-based systems. This is a hands-on leadership role designed for someone who thrives in a fast-paced environment and is passionate about scaling technology to meet the demands of modern e-commerce.

Key Responsibilities

  • Infrastructure Management: Oversee the design and health of all internal IT systems, including networking, cloud environments (AWS), and hardware procurement.
  • Security & Compliance: Implement and maintain rigorous cybersecurity frameworks (PCI compliance) to protect sensitive merchant and logistics data.
  • SaaS Administration: Manage the company's internal software stack (Slack, Jira, Salesforce, Google Workspace) to ensure seamless cross-departmental collaboration.
  • Network Optimization: Support the IT needs of a distributed network model, ensuring reliable connectivity and data flow between Cahoot and its fulfillment partners.
  • Vendor Management: Negotiate and manage relationships with hardware and software vendors to ensure cost-efficient scaling.
  • Service Desk Leadership: Establish and maintain internal SLAs for IT support, providing high-level troubleshooting for both local and remote employees.
  • Disaster Recovery: Develop and test robust backup and disaster recovery plans to ensure business continuity in a 24/7 logistics environment.
Qualifications
  • Experience: 5+ years in IT Operations, preferably within a SaaS or high-growth technology company. Proven experience architecting and managing scalable cloud infrastructure within AWS
  • Technical Proficiency: Deep knowledge of cloud infrastructure, virtualization, and enterprise-grade networking.
  • Security Mindset: Proven experience managing data security protocols and compliance audits.
  • Problem Solver: Ability to diagnose complex system issues and implement long-term scalable solutions rather than "quick fixes."
  • Communication: Exceptional ability to translate technical concepts for non-technical stakeholders.
  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Additional Information

We are easily accessible by public transportation and conveniently located within a 5-minute drive from the Bridgeport Metro-North train station. 

We have a demanding hiring process that includes skill assessments, a practical assignment, a background check and live video interview to help ensure that the company culture is a good fit for any new team members.

Fast-paced environment with competing priorities.

A snack filled kitchen and fridge + free lunch Fridays + monthly company happy hours + quarterly company family outings!

Fun, energetic and highly driven colleagues.

Only direct applicants need apply. No recruiters please.

Apply