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It Service Operations Manager Jobs (NOW HIRING)

Demonstrated experience in enterprise IT architecture with emphasis on IC managed services AWS ... in operational environments - What You Can Expect: A culture of integrity. At CACI, we place ...

From supporting daily operations to leading IT build projects and responding to cybersecurity ... How you'll make an impact * Lead IT service delivery for assigned factory sites * Serve as the ...

IT Manager

Minneapolis, MN ยท On-site

$99K - $121K/yr

Supporting the site leadership team, the ISC IT Manager is the primary site contact for IT services and support across the front office, plant, and warehouse operations. Managing the local IT team, ...

Support implementation and optimization of field service technologies and systems. * Establish and ... Please note that Life Fitness/Hammer Strength will never ask for your financial information at any ...

Own day-to-day IT operations end-to-end: service desk performance, infrastructure health, identity ... Manage team dynamics directly - address conflicts early and keep standards high Infrastructure ...

Lead and develop the IT Operations team, including project execution, employee performance, and ... Manage change and incident management processes to ensure service reliability and minimize downtime.

Lead and develop the IT Operations team, including project execution, employee performance, and ... Manage change and incident management processes to ensure service reliability and minimize downtime.

IT Service Desk

San Jose, CA ยท On-site

$40/hr

... day-to-day operations and a positive user experience. Key Responsibilities * Provide L1/L2 ... Manage user access, authentication, and provisioning/deprovisioning through Okta . * Support Jira ...

Manager, IT Service Desk

New York, NY ยท On-site

$160K - $189K/yr

Manage the day-to-day operations of the MTA Enterprise IT Service Desk, ensuring the delivery of reliable, responsive, and customer-centric support services across all MTA agencies. * Drive ...

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It Service Operations Manager information

See salary details

$35.5K

$78.6K

$131K

How much do it service operations manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for it service operations manager in the United States is $78,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $95,500.00 per year, depending on experience, location, and employer.

What is the difference between It Service Operations Manager vs It Service Desk Manager?

AspectIt Service Operations ManagerIt Service Desk Manager
Primary FocusOversees overall IT service delivery, processes, and strategic improvementsManages the IT service desk team, handles user issues, and ensures ticket resolution
ResponsibilitiesService management, process optimization, vendor relations, and performance metricsStaff management, incident handling, customer communication, and ticket prioritization
CertificationsITIL, PMP, or similar certifications often preferredITIL, HDI certifications common
Work EnvironmentStrategic, cross-departmental, often in larger organizationsOperational, team-focused, in help desk or support centers

The It Service Operations Manager focuses on strategic service delivery and process improvement across the organization, while the It Service Desk Manager concentrates on managing the support team and resolving user issues. Both roles require ITIL knowledge and relevant certifications, but their scope and daily tasks differ significantly.

What does an IT Service Operations Manager do?

An IT Service Operations Manager oversees the delivery and management of IT services within an organization, ensuring systems run efficiently and meet business needs. They coordinate teams, implement processes based on frameworks like ITIL, and monitor service performance to maintain high availability and security. Strong leadership, problem-solving skills, and familiarity with IT management tools are essential for this role.

What is the role of an IT Service Operations Manager?

An IT Service Operations Manager oversees the delivery and management of IT services within an organization, ensuring systems run efficiently and meet business needs. They coordinate teams, implement processes based on frameworks like ITIL, and monitor service performance to maintain high availability and quality. Strong leadership, problem-solving skills, and familiarity with IT service management tools are essential for this role.

What cities are hiring for It Service Operations Manager jobs?

Cities with the most It Service Operations Manager job openings:

Who are the top companies hiring for It Service Operations Manager jobs?

The top employers for It Service Operations Manager jobs are:

What states have the most It Service Operations Manager jobs?

States with the most job openings for It Service Operations Manager jobs include:

What are popular job titles related to It Service Operations Manager jobs?

For It Service Operations Manager jobs, the most frequently searched job titles are:

Infographic showing various It Service Operations Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $78,645 per year, or $37.8 per hour.

IT Operations Manager

Chantilly, VA โ€ข On-site

Full-time

Medical, Retirement, PTO

Posted 12 days ago


Job description

Job Title: IT Operations Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: None Type of Travel: None * * * The Opportunity: CACI is seeking a Systems Architect - IT (Technical Lead) in the Chantilly, VA area. The Systems Architect functions as a top technical expert supporting enterprise technical infrastructure and leads all architecture-related technical processes for the program. A qualified candidate will serve as the primary technical authority for system architecture design and integration, working to define and implement IT system architectures for multiple platforms, operating systems, and applications across a large-scale distributed enterprise.

As a recognized master in the technical discipline, this individual contributor will implement strategic goals and establish operational plans for the technical area. This role is for an individual contributor at SME level who serves as a recognized master in the technical discipline not a people manager. The focus is on technical architecture leadership, design authority, and strategic implementation rather than direct team management.

Responsibilities: Function as the top technical expert for enterprise IT system architecture supporting operational service delivery Design and define IT system architecture for integration of multiple platforms, operating systems, and applications across the enterprise, with emphasis on AWS Cloud Services (C2S/C2E) Analyze system needs, system development, systems process analysis, design, and re-engineering to solve business problems with technology Determine systems specifications, input/output processes, and working parameters for hardware/software compatibility and maintenance of system security Coordinate design of subsystems and integration of total system across the large-scale, distributed enterprise IT environment (>10,000 users) Identify, analyze, and resolve program support deficiencies in operational services Develop and document the framework for integration and implementation for changes to technical standards in accordance with service level agreements Assist in the development and management of an architecture governance process Provide technical leadership and guidance to operations teams, removing technical obstacles to superior performance Maintain knowledge of emerging technologies and integrate best practices that will have impact on functional results Communicate with executive leadership regarding technical architecture strategy and implementation Foster collaborative communication with all internal and external technical partners including operations centers and the enterprise service center Qualifications: Required: Active/current TS/SCI with Polygraph is required. Bachelor's degree, or higher, in Computer Science, Engineering, or IT-related discipline 10+ years of demonstrated experience as a technical expert in enterprise IT architecture and systems design 8+ years of current experience designing and implementing architectures for large-scale enterprise IT environments (>10,000 users) Demonstrated experience in systems architecture supporting enterprise operations, including minimum of five years working with IT operations centers Demonstrated and current experience designing IT system architectures utilizing AWS Cloud Services, with emphasis on C2S/C2E experience Proven ability to implement strategic goals and establish operational plans for technical areas Experience developing innovative technical solutions through research and integration of best practices Desired: Demonstrated experience in enterprise IT architecture with emphasis on IC managed services AWS Certified Solutions Architect Professional certification is a plus Experience providing technical leadership and direction to technical teams in operational environments - What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do.

As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day.

You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities.

Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. The proposed salary range for this position is: $131,800 - $290,000 CACI is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.