IT Operations Manager
Chantilly, VA ยท On-site
Demonstrated experience in enterprise IT architecture with emphasis on IC managed services AWS ... in operational environments - What You Can Expect: A culture of integrity. At CACI, we place ...
Chantilly, VA ยท On-site
Demonstrated experience in enterprise IT architecture with emphasis on IC managed services AWS ... in operational environments - What You Can Expect: A culture of integrity. At CACI, we place ...
Chantilly, VA ยท On-site
Demonstrated experience in enterprise IT architecture with emphasis on IC managed services AWS ... in operational environments - What You Can Expect: A culture of integrity. At CACI, we place ...
Alamo, TN ยท On-site
From supporting daily operations to leading IT build projects and responding to cybersecurity ... How you'll make an impact * Lead IT service delivery for assigned factory sites * Serve as the ...
Alamo, TN ยท On-site
From supporting daily operations to leading IT build projects and responding to cybersecurity ... How you'll make an impact * Lead IT service delivery for assigned factory sites * Serve as the ...
From supporting daily operations to leading IT build projects and responding to cybersecurity ... How you'll make an impact * Lead IT service delivery for assigned factory sites * Serve as the ...
From supporting daily operations to leading IT build projects and responding to cybersecurity ... How you'll make an impact * Lead IT service delivery for assigned factory sites * Serve as the ...
This position requires strong leadership in IT service delivery, experience operating in public ... Minimum 8-10 years of experience managing IT service delivery or operations. * Demonstrated ...
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This position requires strong leadership in IT service delivery, experience operating in public ... Minimum 8-10 years of experience managing IT service delivery or operations. * Demonstrated ...
Minneapolis, MN ยท On-site
$99K - $121K/yr
Supporting the site leadership team, the ISC IT Manager is the primary site contact for IT services and support across the front office, plant, and warehouse operations. Managing the local IT team, ...
Minneapolis, MN ยท On-site
$99K - $121K/yr
Supporting the site leadership team, the ISC IT Manager is the primary site contact for IT services and support across the front office, plant, and warehouse operations. Managing the local IT team, ...
Rosemont, IL ยท On-site
Support implementation and optimization of field service technologies and systems. * Establish and ... Please note that Life Fitness/Hammer Strength will never ask for your financial information at any ...
Rosemont, IL ยท On-site
Support implementation and optimization of field service technologies and systems. * Establish and ... Please note that Life Fitness/Hammer Strength will never ask for your financial information at any ...
Independence, OH ยท On-site
Own day-to-day IT operations end-to-end: service desk performance, infrastructure health, identity ... Manage team dynamics directly - address conflicts early and keep standards high Infrastructure ...
Independence, OH ยท On-site
Own day-to-day IT operations end-to-end: service desk performance, infrastructure health, identity ... Manage team dynamics directly - address conflicts early and keep standards high Infrastructure ...
Lead and develop the IT Operations team, including project execution, employee performance, and ... Manage change and incident management processes to ensure service reliability and minimize downtime.
Lead and develop the IT Operations team, including project execution, employee performance, and ... Manage change and incident management processes to ensure service reliability and minimize downtime.
Lead and develop the IT Operations team, including project execution, employee performance, and ... Manage change and incident management processes to ensure service reliability and minimize downtime.
Lead and develop the IT Operations team, including project execution, employee performance, and ... Manage change and incident management processes to ensure service reliability and minimize downtime.
Lead and manage the day-to-day operations, performance, and development of the IT Service Delivery team, including help desk and advanced technical support functions, to ensure high-quality ...
Lead and manage the day-to-day operations, performance, and development of the IT Service Delivery team, including help desk and advanced technical support functions, to ensure high-quality ...
Chicago, IL ยท On-site
We are seeking a dynamic IT Service Delivery Lead to serve as the critical bridge between business operations and our Shared Service Center IT organization. This role manages IT service delivery ...
Chicago, IL ยท On-site
We are seeking a dynamic IT Service Delivery Lead to serve as the critical bridge between business operations and our Shared Service Center IT organization. This role manages IT service delivery ...
Atlantic City, NJ ยท On-site
Maintains relationships with technology, software, and security vendors * Manages and assesses the ... Coordinates troubleshooting, support, and service for equipment and networks when necessary
Atlantic City, NJ ยท On-site
Maintains relationships with technology, software, and security vendors * Manages and assesses the ... Coordinates troubleshooting, support, and service for equipment and networks when necessary
The Manager is accountable for execution across infrastructure delivered by the internal IT team ... Service Delivery & Business Support * Oversee IT service delivery and service desk operations ...
The Manager is accountable for execution across infrastructure delivered by the internal IT team ... Service Delivery & Business Support * Oversee IT service delivery and service desk operations ...
The IT Infrastructure & Operations Manager leads the daily delivery, reliability, and continuous ... The manager oversees service desk operations, Microsoft 365 administration, endpoint and identity ...
The IT Infrastructure & Operations Manager leads the daily delivery, reliability, and continuous ... The manager oversees service desk operations, Microsoft 365 administration, endpoint and identity ...
Knoxville, TN ยท On-site
Use technology and business systems to keep the operation organized, visible, and moving forward ... manages a service counter. * You understand that service performance is business performance ...
Knoxville, TN ยท On-site
Use technology and business systems to keep the operation organized, visible, and moving forward ... manages a service counter. * You understand that service performance is business performance ...
San Jose, CA ยท On-site
$40/hr
... day-to-day operations and a positive user experience. Key Responsibilities * Provide L1/L2 ... Manage user access, authentication, and provisioning/deprovisioning through Okta . * Support Jira ...
San Jose, CA ยท On-site
$40/hr
... day-to-day operations and a positive user experience. Key Responsibilities * Provide L1/L2 ... Manage user access, authentication, and provisioning/deprovisioning through Okta . * Support Jira ...
Orange, CA ยท On-site
Enforces service delivery standards and operational metrics established in partnership with the VP of IT Operations, manages team performance, prioritizes day-to-day operational activities, oversees ...
Orange, CA ยท On-site
Enforces service delivery standards and operational metrics established in partnership with the VP of IT Operations, manages team performance, prioritizes day-to-day operational activities, oversees ...
Warsaw, IN ยท On-site
The Opportunity Wildman is looking for an IT Operations Manager to lead the technology ... Manage infrastructure, hardware, security, and cloud vendor relationships, including service-level ...
Warsaw, IN ยท On-site
The Opportunity Wildman is looking for an IT Operations Manager to lead the technology ... Manage infrastructure, hardware, security, and cloud vendor relationships, including service-level ...
New York, NY ยท On-site
$160K - $189K/yr
Manage the day-to-day operations of the MTA Enterprise IT Service Desk, ensuring the delivery of reliable, responsive, and customer-centric support services across all MTA agencies. * Drive ...
New York, NY ยท On-site
$160K - $189K/yr
Manage the day-to-day operations of the MTA Enterprise IT Service Desk, ensuring the delivery of reliable, responsive, and customer-centric support services across all MTA agencies. * Drive ...
Denton, TX ยท On-site
... e Desk Manager to lead their Library IT Support team ... This role involves providing technical support, managing helpdesk operations, and ensuring high ...
Denton, TX ยท On-site
... e Desk Manager to lead their Library IT Support team ... This role involves providing technical support, managing helpdesk operations, and ensuring high ...
$35.5K - $44.2K
2% of jobs
$44.2K - $52.9K
13% of jobs
$59K is the 25th percentile. Wages below this are outliers.
$52.9K - $61.5K
14% of jobs
The median wage is $70K / yr.
$61.5K - $70.2K
22% of jobs
$70.2K - $78.9K
14% of jobs
$78.9K - $87.6K
8% of jobs
$90.6K is the 75th percentile. Wages above this are outliers.
$87.6K - $96.3K
9% of jobs
$96.3K - $105K
9% of jobs
$105K - $113.6K
6% of jobs
$113.6K - $122.3K
4% of jobs
$122.3K - $131K
0% of jobs
$35.5K
$78.6K
$131K
| Aspect | It Service Operations Manager | It Service Desk Manager |
|---|---|---|
| Primary Focus | Oversees overall IT service delivery, processes, and strategic improvements | Manages the IT service desk team, handles user issues, and ensures ticket resolution |
| Responsibilities | Service management, process optimization, vendor relations, and performance metrics | Staff management, incident handling, customer communication, and ticket prioritization |
| Certifications | ITIL, PMP, or similar certifications often preferred | ITIL, HDI certifications common |
| Work Environment | Strategic, cross-departmental, often in larger organizations | Operational, team-focused, in help desk or support centers |
The It Service Operations Manager focuses on strategic service delivery and process improvement across the organization, while the It Service Desk Manager concentrates on managing the support team and resolving user issues. Both roles require ITIL knowledge and relevant certifications, but their scope and daily tasks differ significantly.
Cities with the most It Service Operations Manager job openings:
The top employers for It Service Operations Manager jobs are:
States with the most job openings for It Service Operations Manager jobs include:
For It Service Operations Manager jobs, the most frequently searched job titles are:

Chantilly, VA โข On-site
Full-time
Medical, Retirement, PTO
Posted 12 days ago
Job Title: IT Operations Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: None Type of Travel: None * * * The Opportunity: CACI is seeking a Systems Architect - IT (Technical Lead) in the Chantilly, VA area. The Systems Architect functions as a top technical expert supporting enterprise technical infrastructure and leads all architecture-related technical processes for the program. A qualified candidate will serve as the primary technical authority for system architecture design and integration, working to define and implement IT system architectures for multiple platforms, operating systems, and applications across a large-scale distributed enterprise.
As a recognized master in the technical discipline, this individual contributor will implement strategic goals and establish operational plans for the technical area. This role is for an individual contributor at SME level who serves as a recognized master in the technical discipline not a people manager. The focus is on technical architecture leadership, design authority, and strategic implementation rather than direct team management.
Responsibilities: Function as the top technical expert for enterprise IT system architecture supporting operational service delivery Design and define IT system architecture for integration of multiple platforms, operating systems, and applications across the enterprise, with emphasis on AWS Cloud Services (C2S/C2E) Analyze system needs, system development, systems process analysis, design, and re-engineering to solve business problems with technology Determine systems specifications, input/output processes, and working parameters for hardware/software compatibility and maintenance of system security Coordinate design of subsystems and integration of total system across the large-scale, distributed enterprise IT environment (>10,000 users) Identify, analyze, and resolve program support deficiencies in operational services Develop and document the framework for integration and implementation for changes to technical standards in accordance with service level agreements Assist in the development and management of an architecture governance process Provide technical leadership and guidance to operations teams, removing technical obstacles to superior performance Maintain knowledge of emerging technologies and integrate best practices that will have impact on functional results Communicate with executive leadership regarding technical architecture strategy and implementation Foster collaborative communication with all internal and external technical partners including operations centers and the enterprise service center Qualifications: Required: Active/current TS/SCI with Polygraph is required. Bachelor's degree, or higher, in Computer Science, Engineering, or IT-related discipline 10+ years of demonstrated experience as a technical expert in enterprise IT architecture and systems design 8+ years of current experience designing and implementing architectures for large-scale enterprise IT environments (>10,000 users) Demonstrated experience in systems architecture supporting enterprise operations, including minimum of five years working with IT operations centers Demonstrated and current experience designing IT system architectures utilizing AWS Cloud Services, with emphasis on C2S/C2E experience Proven ability to implement strategic goals and establish operational plans for technical areas Experience developing innovative technical solutions through research and integration of best practices Desired: Demonstrated experience in enterprise IT architecture with emphasis on IC managed services AWS Certified Solutions Architect Professional certification is a plus Experience providing technical leadership and direction to technical teams in operational environments - What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do.
As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day.
You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities.
Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. The proposed salary range for this position is: $131,800 - $290,000 CACI is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.