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It Service Operations Manager Jobs (NOW HIRING)

ValidaTek

IT Service Mgr

Arlington, VA · On-site

Demonstrated excellence in planning, directing, and managing IT operations help desks in a large ... Knowledge in handling and managing incidents and service requests for activities such as changes ...

Galvion

IT Manager

Portsmouth, NH · On-site

$96K - $118K/yr

About the Role As the IT Operations Manager, you will oversee the day-to-day delivery of IT services across multiple business locations, ensuring secure, reliable, and efficient technology operations.

V-NET Consulting

Be Seen First

IT Service Desk Manager

Opa Locka, FL · On-site

$80K - $100K/yr

We are seeking a Service Desk Manager to lead our client support operations and drive excellence in ... Ensuring our technicians deliver exceptional customer experience across all Managed IT Services. ...

ZipRecruiter

IT Operations Manager

Santa Monica, CA

As Manager of IT Operations, you will lead empowerment to rapidly adopt tools and services and drive innovation across all of our corporate functions. This role leads the IT Support Team to ensure ...

Hitachi, Ltd.

IT Service Delivery Manager

Alamo, TN · On-site

From supporting daily operations to leading IT build projects and responding to cybersecurity ... How you'll make an impact * Lead IT service delivery for assigned factory sites * Serve as the ...

Sensia

Global IT Operations Manager, Sensia

Houston, TX · On-site +1

Coordinate IT operations with the service providers to ensure delivery of timely and effective ... Manage installations and upgrades of IT systems at Sensia facilities in close coordination with ...

Millcraft

IT Operations Manager

Independence, OH · On-site

Own day-to-day IT operations end-to-end: service desk performance, infrastructure health, identity ... Manage team dynamics directly - address conflicts early and keep standards high Infrastructure ...

Albertsons

Service Operations Manager

Flower Mound, TX · On-site

Ensure associates are properly trained on Drive Up & Go procedures and technology. * Support growth ... Maintain confidentiality and security of customer and company information. Store Leadership Support

Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site

$100 - $120/hr

Acquisition & Lifecycle Support (Acquisition-related operations support) The IT Service Delivery Manager SME provides senior-level expertise in IT service delivery, investment governance, strategic ...

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It Service Operations Manager information

See salary details

$35.5K

$78.6K

$131K

How much do it service operations manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for it service operations manager in the United States is $78,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $95,500.00 per year, depending on experience, location, and employer.

What is the difference between It Service Operations Manager vs It Service Desk Manager?

AspectIt Service Operations ManagerIt Service Desk Manager
Primary FocusOversees overall IT service delivery, processes, and strategic improvementsManages the IT service desk team, handles user issues, and ensures ticket resolution
ResponsibilitiesService management, process optimization, vendor relations, and performance metricsStaff management, incident handling, customer communication, and ticket prioritization
CertificationsITIL, PMP, or similar certifications often preferredITIL, HDI certifications common
Work EnvironmentStrategic, cross-departmental, often in larger organizationsOperational, team-focused, in help desk or support centers

The It Service Operations Manager focuses on strategic service delivery and process improvement across the organization, while the It Service Desk Manager concentrates on managing the support team and resolving user issues. Both roles require ITIL knowledge and relevant certifications, but their scope and daily tasks differ significantly.

What does an IT Service Operations Manager do?

An IT Service Operations Manager oversees the delivery and management of IT services within an organization, ensuring systems run efficiently and meet business needs. They coordinate teams, implement processes based on frameworks like ITIL, and monitor service performance to maintain high availability and security. Strong leadership, problem-solving skills, and familiarity with IT management tools are essential for this role.

What is the role of an IT Service Operations Manager?

An IT Service Operations Manager oversees the delivery and management of IT services within an organization, ensuring systems run efficiently and meet business needs. They coordinate teams, implement processes based on frameworks like ITIL, and monitor service performance to maintain high availability and quality. Strong leadership, problem-solving skills, and familiarity with IT service management tools are essential for this role.

What cities are hiring for It Service Operations Manager jobs?

Cities with the most It Service Operations Manager job openings:

Who are the top companies hiring for It Service Operations Manager jobs?

The top employers for It Service Operations Manager jobs are:

What states have the most It Service Operations Manager jobs?

States with the most job openings for It Service Operations Manager jobs include:

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It Service Operations Manager jobs near you
Infographic showing various It Service Operations Manager job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $78,645 per year, or $37.8 per hour.

IT Service Mgr

ValidaTek

Arlington, VA • On-site

Full-time

Re-posted 13 days ago

Job description

Company Overview
At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our employees are building purpose-driven careers, not just filling jobs. We bring together people with many different perspectives, experiences, and talents to drive innovation and achieve more together than we can individually. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. www.validatek.com
Summary:
ValidaTek is searching for a Tier 2 Helpdesk Lead CAB Manager for Tech Control to oversee the operations of the help desk operations that supports a large DoD IT infrastructure program providing a common view for all enterprise-wide users. As the primary point of contact between the help desk and leadership, this manager will focus on customer service, performance, and optimization of processes to ensure end users have the support they need to be successful when utilizing the network.
Responsibilities:
  • Manage all day-to-day system support functions, ensuring tickets are closed effectively and efficiently and provide a high level of customer service satisfaction.
  • Plan and review helpdesk standards, procedures, and protocols to improve and enhance customer service.
  • Act as the Subject Matter Expert for team members and provide guidance and leadership for optimal performance.
  • Hold team accountable for high level standards of performance focused on accuracy and knowledge, professionalism, and customer satisfaction.
  • Communicate effectively with all levels of leadership, stakeholders, and end users. Ensures team members do the same.

Qualifications:
  • 5+ years' experience with help desk support and operation in a DoD IT environment as well as experience with providing customers with day-to-day support by responding to, documenting, tracking, resolving, and managing customer issues, question, and requests.
  • Demonstrated excellence in planning, directing, and managing IT operations help desks in a large organization.
  • Demonstrated successful working knowledge and supervision of help desk employees in efforts similar in size and scope as referenced under this Call Order.
  • Knowledge of Tech Control equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits.
  • Knowledge of networking and network-based software applications.
  • Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions for equipment and services.
  • Demonstrated ability for oral and written communication with the highest levels of management. Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9.
  • Must have expert knowledge in translating high level functional and technical requirements based on interactions with the user community.
  • All candidates must have an HDI Support Center Manager or equivalent certification.
  • All candidates must have a current TS/SCI clearance.
  • Candidates must have a bachelor's degree with a major in a field that provides knowledge useful for managing IT requirements like those of the Call Order requirement.
Salary Disclosure
Actual salary will be based on a variety of factors including but not limited to experience, geographic location, contract affordability, internal equity, education, and certifications. The upper end of the salary range may be reserved for individuals who have demonstrated tenure with the company, seniority, and proven excellent performance. This includes factors such as education, certifications, and extensive/unique experience beyond what is required.
EEO Statement
ValidaTek is an Equal Opportunity Employer. All qualified applicants will be considered without regard to disability, protected veteran status, or any other status protected by federal, state, or local laws. Applicants who are selected for employment will be required to verify authorization to work in the United States. Offers of employment will be contingent upon passing a post-offer background check.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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