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It Program Manager Jobs in Raleigh, NC (NOW HIRING)

Brinkmann Constructors

IT Analyst

Cary, NC · On-site

They are seeking a full-time IT Analyst to provide frontline technical support and assistance to ... Brinkmann Constructors is a construction company providing construction management and design build ...

Campbell University

Program Manager

Buies Creek, NC · On-site

Comprehensive computer skills, with the ability to learn/utilize new and emerging technology ... A cover letter, CV, or resume, and contact information for three professional references are ...

Saxon Global

IT Project Manager

Cary, NC

$100.40K - $118.70K/yr

Hold Certifications for certifications Agile, Scaled Agile, PMP, or PgMP. * 7+ yrs IT/Engineering (US based work only considered) * 3+ yrs of using Agile reporting tools such as JIRA and Confluence ...

Murphy's Naturals

IT Associate

Raleigh, NC

This role is primarily focused on IT support, troubleshooting, equipment management, and ... Experience with Certified B Corporations or sustainability programs is a plus * Proficiency in ...

Murphy's Naturals

IT Associate

Raleigh, NC

This role is primarily focused on IT support, troubleshooting, equipment management, and ... Experience with Certified B Corporations or sustainability programs is a plus * Proficiency in ...

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It Program Manager information

See Raleigh, NC salary details

$66.6K

$115.5K

$132.7K

How much do it program manager jobs pay per year?

As of Jun 3, 2026, the average yearly pay for it program manager in Raleigh, NC is $115,535.00, according to ZipRecruiter salary data. Most workers in this role earn between $112,800.00 and $113,200.00 per year, depending on experience, location, and employer.

What Does an IT Program Manager Do?

An IT program manager works to develop and oversee different programs for an employer. In this career, responsibilities are to create a plan or framework for the program, implement the framework, and oversee teams of employees working on projects. They may be involved in selecting a team projects, planning a budget and timeline, and defining the project scope as it relates to the company’s regular operations. Qualifications often include a bachelor’s degree or master’s degree in computer science or information technology.

What are the key skills and qualifications needed to thrive as an IT Program Manager, and why are they important?

To thrive as an IT Program Manager, you need expertise in project management, budgeting, and IT systems, often supported by a bachelor’s degree and certifications such as PMP or Agile. Familiarity with project management tools (e.g., Jira, MS Project) and enterprise IT platforms is typically required. Strong leadership, communication, and problem-solving skills help you effectively coordinate teams and manage stakeholder expectations. These skills ensure successful delivery of complex IT initiatives on time and within scope, driving organizational goals.

What are some common challenges IT Program Managers face when coordinating cross-functional teams?

IT Program Managers often work with cross-functional teams that include developers, business analysts, QA specialists, and stakeholders from various departments. One common challenge is ensuring effective communication and alignment among diverse team members with different priorities and technical backgrounds. Balancing competing deadlines, managing resource allocation, and navigating organizational changes can also be demanding. Successful IT Program Managers proactively address these challenges by setting clear expectations, fostering collaboration, and regularly updating stakeholders on progress.

What are IT Program Managers?

IT Program Managers are professionals responsible for overseeing and coordinating multiple technology projects within an organization. They ensure that these projects align with the company’s strategic goals, managing resources, budgets, timelines, and stakeholder communication. Unlike project managers who focus on individual projects, program managers manage a portfolio of related projects to achieve broader business objectives. They play a key role in risk management, resolving issues, and ensuring successful program delivery.

What is the difference between It Program Manager vs IT Project Manager?

AspectIT Program ManagerIT Project Manager
ResponsibilitiesOversees multiple related projects, aligns them with business goals, manages program-level risks and resources.Manages individual projects, ensuring specific objectives, scope, and deadlines are met.
CertificationsPMP, PgMP, ITILPMP, CAPM, ITIL
Work EnvironmentStrategic, cross-project coordination, senior management interactionProject execution, team management, stakeholder communication
FocusProgram-level outcomes and strategic alignmentProject-specific deliverables and timelines

While both roles require similar certifications and work in IT environments, an IT Program Manager oversees multiple projects to ensure they align with broader business objectives, whereas an IT Project Manager focuses on the successful delivery of individual projects.

More about It Program Manager jobs
What are popular job titles related to It Program Manager jobs in Raleigh, NC? For It Program Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching It Program Manager jobs in Raleigh, NC look for? The top searched job categories for It Program Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for It Program Manager jobs? Cities near Raleigh, NC with the most It Program Manager job openings:
It Program Manager jobs near you
IT Service Management Manager

IT Service Management Manager

First-Citizens Bank & Trust Company

Raleigh, NC

Other

Posted 23 hours ago

First Citizens Bank rating

7.6

Company rating: 7.6 out of 10

Based on 102 frontline employees who took The Breakroom Quiz

78th of 141 rated banks

Job description

Overview
This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC and TX.
This position enhances the operational reliability, resilience, and stability of enterprise IT services through effective Major Incident Management practices. The role is responsible for leading the response to high-impact incidents, minimizing business disruption, and restoring service as quickly as possible. Facilitates the development and maturity of IT service management capabilities by driving continuous improvement across incident, problem, and change processes. Serves as a key technical and process leader during critical events and ensures compliance with all applicable IT or Enterprise Service Management (ITSM or ESM) standards and regulations. Ensure that incident response procedures, post-incident reviews, and process improvements are properly documented, implemented, and managed throughout their lifecycle.
Responsibilities
  • Responsibilities:
    • Major Incident Management & Process Improvement
      Leads the end-to-end lifecycle of major incidents, including detection, prioritization, escalation, coordination, and resolution. Drives continuous improvement of incident management processes, runbooks, and response frameworks to enhance operational effectiveness. Conducts post-incident reviews (PIRs) to identify root causes and preventative measures. Ensures incidents, problems, and associated changes are managed efficiently while maintaining service levels across platforms.
    • Incident Command & Coordination
      Acts as Incident Commander during major incidents, coordinating cross-functional technical teams, vendors, and stakeholders to rapidly restore service. Establishes clear roles, timelines, and action plans during incident bridges. Removes blockers and ensures timely decision-making under pressure.
    • Reporting & Analytics
      Responsible for documenting incidents, producing executive-level reports, and tracking key performance metrics such as MTTR (Mean Time to Restore), MTTD (Mean Time to Detect), incident volume, and SLA adherence. Monitors trends and provides data-driven insights to improve service reliability and reduce recurring issues.
    • Collaboration
      Partners with infrastructure, application, cybersecurity, and business teams to drive swift resolution of major incidents and improve long-term service resilience. Collaborates with Problem Management to ensure root cause analysis is completed and corrective actions are tracked. Supports Change Management to reduce incident risk from changes.
    • Communication
      Provides clear, concise, and timely communication to stakeholders at all levels during major incidents, including executive leadership. Publishes incident summaries, status updates, and post-incident reports. Ensures communication standards are met during high-pressure scenarios with a focus on transparency and business impact.
    • Governance & Compliance
      Ensures adherence to ITIL and organizational ITSM standards. Supports audit and compliance requirements related to incident and change management processes. Maintains documentation, playbooks, and escalation procedures.
    • Training & Enablement
      Leads or supports training for IT teams on incident response procedures, tools, and best practices. Promotes a culture of operational excellence and continuous improvement.

Qualifications
Qualifications:
Bachelor's Degree and 6 years of experience in Operational Information Technology services and support including processes, programs, and procedures
OR
High School Diploma or GED and 10 years of experience in Operational Information Technology services and support including processes, programs, and procedures
Preferred Area of Experience:
ITSM Process Management (Incident, Major Incident, Problem, Change, or other relevant ITSM/ESM processes)
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ;br>
License or Certification Type:
  • ITIL Certification (v3 or v4) - Preferred
  • Six Sigma (Green Belt or higher) - Preferred

Preferred Experience:
  • 5+ years of hands-on experience in Major Incident Management or Incident Command roles in a large enterprise environment
  • Proven ability to lead severity 1 / critical outages affecting customer-facing or mission-critical systems
  • Strong experience with ITSM tools (e.g., ServiceNow, BMC Remedy, or similar)
  • Demonstrated success in reducing MTTR and improving incident response maturity
  • Experience facilitating post-incident reviews (PIRs) and driving root cause resolution through Problem Management
  • Ability to manage high-pressure situations, make rapid decisions, and coordinate distributed teams
  • Strong understanding of infrastructure, applications, cloud platforms and networking concepts
  • Excellent executive communication and stakeholder management skills
  • Familiarity with SRE principles, observability tools, and event management frameworks is a plus

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