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It Helpdesk Jobs in Springfield, MA (NOW HIRING)

UBEO

IT Project Coordinator

Hartford, CT · On-site

Proactively identify, communicate, and help resolve project risks and issues * Keep clients ... Familiarity with IT support tools, systems, and service delivery models * Self-motivated ...

Cigna

IT Project Management Senior Advisor

Bloomfield, CT · On-site

$130K - $131K/yr

The IT Project Manager leads IT projects that support business goals. This role works with ... Help solve business and technical problems by working with the right teams * Guide and support ...

Cigna

IT Project Management Senior Advisor

Bloomfield, CT · Remote

$130K - $131K/yr

The IT Project Manager leads IT projects that support business goals. This role works with ... Help solve business and technical problems by working with the right teams * Guide and support ...

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All JobsIt Helpdesk JobsIt Helpdesk Jobs in Springfield, MA

It Helpdesk information

See Springfield, MA salary details

$12

$23

$33

How much do it helpdesk jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for it helpdesk in Springfield, MA is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What are IT Helpdesk professionals?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What are some typical challenges faced by IT Helpdesk professionals, and how can they be managed effectively?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

What are the key skills and qualifications needed to thrive as an IT Helpdesk professional, and why are they important?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What job makes $10,000 a month without a degree?

An IT Helpdesk role typically does not pay $10,000 a month without significant experience or specialized skills. High-paying jobs in technology or sales, such as software sales or cybersecurity, can reach that level without a degree if combined with strong skills, certifications, and experience. However, most roles at this income level usually require advanced expertise or entrepreneurial success.

Will IT help desk be replaced by AI?

IT Helpdesk roles involve troubleshooting technical issues and providing user support, which currently require human judgment and communication skills that AI cannot fully replicate. While AI tools can assist with routine tasks and automate some processes, human helpdesk staff are essential for complex problem-solving and personalized support, making complete replacement unlikely in the near future.

What does an IT help desk person do?

An IT help desk person provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, perform repairs, and often use ticketing systems to track and resolve problems efficiently.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day often include specialized roles such as IT consultants, project managers, or freelance contractors with high-demand skills. These positions typically require extensive experience, certifications, or expertise in areas like cybersecurity, cloud computing, or software development, and may involve consulting, contract work, or leadership responsibilities.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

What are the most commonly searched types of It Helpdesk jobs in Springfield, MA? The most popular types of It Helpdesk jobs in Springfield, MA are:
What are popular job titles related to It Helpdesk jobs in Springfield, MA? For It Helpdesk jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching It Helpdesk jobs in Springfield, MA look for? The top searched job categories for It Helpdesk jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for It Helpdesk jobs? Cities near Springfield, MA with the most It Helpdesk job openings:
It Helpdesk jobs near you
Infographic showing various It Helpdesk job openings in Springfield, MA as of June 2026, with employment types broken down into 77% Full Time, 18% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,985 per year, or $23.1 per hour.

IT Project Coordinator

UBEO

Hartford, CT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

UBEO rating

8.0

Company rating: 8.0 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

99th of 430 rated business services

Job description

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire an IT Project Coordinator to join our team in Hartford, CT!
UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Canon, Ricoh, Xerox and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.
Department: ProIT
Reports To: Director of ProIT Operations
FLSA Status: Full-Time / Exempt
Purpose
The IT Project Coordinator is the go-to person for managing and coordinating customer-facing technology projects at UBEO. This role ensures projects are delivered on time, within scope and budget, while maintaining clear and effective communication with both customers and internal stakeholders. The Project Coordinator creates and maintains project plans, manages timelines and resources, and works closely with Engineers and Account Managers to ensure a high-quality customer experience.
Responsibilities
  • Maintain exceptional communication throughout all phases of the project lifecycle
  • Develop and manage detailed project plans, goals, milestones, and schedules using UBEO's PSA system
  • Identify required resources and ensure proper allocation to meet project timelines
  • Understand the objectives of each project and the role of each team member
  • Ensure project goals and requirements are clearly defined and agreed upon by all stakeholders
  • Coordinate the delivery and installation of technology solutions that meet quality and performance standards
  • Organize and manage all project phases to ensure timely and on-budget delivery
  • Proactively identify, communicate, and help resolve project risks and issues
  • Keep clients informed of project progress, anticipated changes, scheduled downtime, and related updates
  • Ensure successful transition of projects to production environments

Job Related Dimensions
  • Strong organizational and time management skills in a fast-paced environment
  • Highly professional demeanor and confident communication
  • Excellent attention to detail and proactive problem-solving ability
  • Ability to match technical resources to issues quickly and appropriately
  • Effective listener with strong note-taking and documentation skills
  • Proficient in Outlook, Word, Excel, and project management platforms
  • Awareness of UBEO's core IT services and product offerings
  • Familiarity with IT support tools, systems, and service delivery models
  • Self-motivated, dependable, and driven to deliver excellent results
  • Ability to work independently and remain calm under pressure
  • Strong multitasking, prioritization, and troubleshooting skills
  • Exceptional written and verbal communication
  • Strong planning, organizational, and follow-through capabilities

Qualifications
  • Bachelor's degree or equivalent in a relevant field OR 2 years+ experience in technical project management
  • Experience using project management software for tracking and collaboration
  • Solid understanding of network infrastructure, server environments, and cloud-based systems (e.g., Server, Switch, Firewall, PC, Microsoft 365, Azure, AWS)

Physical Demands & Work Environment
  • Ability to sit at a desk for prolonged periods of time
  • Ability to talk on the phone and work with various computer tools and applications
  • Ability to type and compose written communication in various forms

UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:
  • Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
  • Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
  • Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
  • Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
  • Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
  • Pet Insurance, breathe easy knowing Nationwide has your pets covered
  • Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
  • A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
  • Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life

UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.

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