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It Helpdesk Manager Jobs in Milwaukee, WI (NOW HIRING)

MARS IT Corp

IT Project Manager

Milwaukee, WI · Remote

$97K - $114.80K/yr

MARS Solutions Group is looking for an experienced IT Project Manager located in Milwaukee, WI ... CATS (timekeeping) knowledge helpful but not required Preferred Qualifications: * PMP certification ...

City of Milwaukee Wisconsin

IT PROJECT MANAGER

Milwaukee, WI · On-site

$97K - $114.80K/yr

Purpose The IT Project Manager plans and implements the City's Enterprise Resource Planning (ERP) system, including monitoring the Application Service Provider (ASP) contract for production ...

City of Milwaukee Wisconsin

IT PROJECT MANAGER

Milwaukee, WI · On-site

$97K - $114.80K/yr

Purpose The IT Project Manager plans and implements the City's Enterprise Resource Planning (ERP) system, including monitoring the Application Service Provider (ASP) contract for production ...

City of Milwaukee

IT PROJECT MANAGER

Milwaukee, WI

$97K - $114.80K/yr

Purpose The IT Project Manager plans and implements the City's Enterprise Resource Planning (ERP) system, including monitoring the Application Service Provider (ASP) contract for production ...

Ruekert and Mielke, Inc.

IT Internship

Waukesha, WI · On-site

$15 - $20/hr

... management services. Combining experience, vision, and innovative technology, R/M serves as a ... to help "make community possible." Visit www.ruekertmielke.com to learn more. Learn how you can ...

Ruekert & Mielke

IT Internship

Waukesha, WI · On-site

$15 - $20/hr

... management services. Combining experience, vision, and innovative technology, R/M serves as a ... help "make community possible." Visitwww.ruekertmielke.comto learn more. Learn how you can "make ...

Phoenix Products LLC

IT SPECIALIST

Milwaukee, WI · On-site

Manage user accounts, permissions, and access (e.g., Active Directory, email systems). * Document ... the help desk system. * Escalate complex issues as necessary. * Provide guidance and training to ...

Phoenix Products LLC

IT SPECIALIST

Milwaukee, WI · On-site

Manage user accounts, permissions, and access (e.g., Active Directory, email systems). * Document ... the help desk system. * Escalate complex issues as necessary. * Provide guidance and training to ...

Christian Life School

IT Director

Kenosha, WI · On-site

Manage phones, security systems, and campus technology * Ensure cybersecurity and reliable IT support across campuses * Administer ticketing systems and user access * Manage IT budget, vendors ...

Phoenix Lighting

IT SPECIALIST

Milwaukee, WI

Manage user accounts, permissions, and access (e.g., Active Directory, email systems). * Document ... the help desk system. * Escalate complex issues as necessary. * Provide guidance and training to ...

Phoenix Lighting

IT SPECIALIST

Milwaukee, WI · On-site

Manage user accounts, permissions, and access (e.g., Active Directory, email systems). * Document ... the help desk system. * Escalate complex issues as necessary. * Provide guidance and training to ...

Baird Capital

IT Project Manager

Milwaukee, WI · Hybrid

$97K - $114.80K/yr

IT Project Manager The position blends Project Manager and Scrum Master responsibilities within a ... You'll use your expertise in leadership, planning, communication, and agile practices to help teams ...

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It Helpdesk Manager information

See Milwaukee, WI salary details

$36.9K

$82.3K

$122.3K

How much do it helpdesk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it helpdesk manager in Milwaukee, WI is $82,328.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,900.00 and $98,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Milwaukee, WI? The most popular types of It Helpdesk jobs in Milwaukee, WI are:
What are popular job titles related to It Helpdesk Manager jobs in Milwaukee, WI? For It Helpdesk Manager jobs in Milwaukee, WI, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Milwaukee, WI look for? The top searched job categories for It Helpdesk Manager jobs in Milwaukee, WI are:
What cities near Milwaukee, WI are hiring for It Helpdesk Manager jobs? Cities near Milwaukee, WI with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Milwaukee, WI as of May 2026, with employment types broken down into 4% As Needed, 48% Full Time, 26% Part Time, and 22% Contract. Highlights an 100% Remote job distribution, with an average salary of $82,328 per year, or $39.6 per hour.
IT Infrastructure Systems Engineer

IT Infrastructure Systems Engineer

Information Technology Partners

Mount Pleasant, WI

$75K - $100K/yr

Full-time

Posted 8 days ago

Job description

Company Description

Information Technology Partners, Inc. (ITP) founded in 1991, is an information technology design and support firm specializing in contemporary network and client computing technologies. ITP provides hardware, software, backup services, customized solutions, security software and technical support to its partners, providing services to its clients located throughout the United States and internationally.

Job Description

Employees are required to work on-site. 

We have an immediate need for a Level One Systems Engineer for the following tasks for a manufacturer in the southeast WI area:

  1. Able to work the IT systems required for the infrastructure of a major manufacturer
  2. The application of systems analysis techniques and procedures, including consulting with end users to determine hardware, software or system functional specifications
  3. The design, development, documentation, analysis, creation, testing or modification of computer systems or programs; including prototypes, based on and related to user or system design specifications
  4. Monitor infrastructure and server performance; remediate issues
  5. Checking the status of projects and work assignments through completion.
  6. Preparing reports for management; preparing general and detail designs
  7. Work as team with technical support and systems engineering staff
  8. Proactively learn and utilize new technologies, concepts and procedures as appropriate to project requirements
  9. Provide technical input to other areas, gather, and document technical data.
  10. Plans and executes testing and implementation of systems
  11. Develops, implements, and tests all system implementations within customer area or within Information Technology
  12. Assist the internal IT department with strategic development approaches
  13. End-user interfacing for the purpose of support and implementation of new systems and trouble-shooting problems with existing systems
  14. Some travel may be required.
Qualifications

Qualifications

  • 3+ years of system administration experience. Management of shared computer infrastructure.
  • 3 years of business experience in a high technology area and/or systems analysis experience.
  • Experience in IT engineering in a manufacturing environment is a plus!
  • Knowledge of and support experience with VMWare 6.x in enterprise environments.
  • Bachelor's degree (preferred) in information systems or equivalent work experience.
  • Working knowledge of client-server applications, web-based applications, databases and networking. Windows 10 and Active Directory experience.
  • Excellent communication skills both verbal and written
  • Experience in supporting clients in person
Additional Information

ON-SITE WORK ONLY

Please include your salary expectation when applying.
Principals only. No agencies.
We do not offer H1B Visa sponsorship.

The pay is based on the local market and on the skills that the individual brings to the opportunity. Base pay for this role is $75,000/yr-$100,000/yr DOE.

EEO Statement

ITP offers Equal Employment Opportunity to all qualified applicants, regardless of race, color, religion, national origin, sex, age, disability, genetic, or any other status protected by federal, state, or local laws.

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