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It Help Desk Jobs in Rio Rancho, NM (NOW HIRING)

U.S. Navy

IT Professional

Los Lunas, NM

Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Professional

Albuquerque, NM

Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Professional

Rio Rancho, NM

Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

IC-CAP, LLC

IT-IA Specialist 3

Albuquerque, NM

Information Technology-Information Assurance (IT-IA) Specialist 3 is working within Special Access ... Perform Help Desk and troubleshooting activities * Perform Hardware/Software System Configuration ...

IC-CAP LLC

IT-IA Specialist 2 102-054

Albuquerque, NM · On-site

Information Technology-Information Assurance (IT-IA) Specialist 2 is working within Special Access ... Perform Help Desk & troubleshooting activities * Perform Hardware/Software System Configuration ...

TekSynap

Helpdesk Specialist

Albuquerque, NM

... a Help Desk Specialist to provide technical support for our customer Defense Threat Reduction ... technology today and the need to have a comprehensive well planned information management ...

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It Help Desk information

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$12

$21

$32

How much do it help desk jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for it help desk in Rio Rancho, NM is $21.91, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $24.57 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional, and why are they important?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What are IT Help Desk professionals?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

What are the most commonly searched types of It Help Desk jobs in Rio Rancho, NM? The most popular types of It Help Desk jobs in Rio Rancho, NM are:
What are popular job titles related to It Help Desk jobs in Rio Rancho, NM? For It Help Desk jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching It Help Desk jobs in Rio Rancho, NM look for? The top searched job categories for It Help Desk jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for It Help Desk jobs? Cities near Rio Rancho, NM with the most It Help Desk job openings:
It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Rio Rancho, NM as of May 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $45,567 per year, or $21.9 per hour.
IT Support Tech 1

IT Support Tech 1

University of New Mexico

Albuquerque, NM • On-site

$18.81 - $24.52/hr

Full-time

Medical, Dental, Vision, Life

Posted 6 days ago

University Of New Mexico rating

8.5

Company rating: 8.5 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

63rd of 530 rated colleges and universities

Job description

IT Support Tech 1
Requisition ID
req36783
Working Title
IT Support Tech 1
Position Grade
09
Position Summary
The UNM IT Service Deskplays a vital role in providing high-quality customer service and support tothe University of New Mexico community, including students, staff, faculty,retirees, and affiliates. This entry-level position is designed for individualslooking to start their career in IT support, with a primary focus onphone-based assistance and self-service support.
UNM IT is a criticalarea that maintains operations during some periods of University closures suchas winter break, inclement weather days, and other unexpected closures.
Key Responsibilities
  1. Serve as the initialpoint of contact for IT Service Desk inquiries, handling phone, self-service,and in-person support requests.
  2. Assist in theresolution of complex issues and escalate concerns as necessary, ensuringefficient and timely solutions.
  3. Participate in ITService Desk projects aimed at enhancing support processes and improvingservice delivery.
  4. Support thefunctionality and administration of IT Service Management (ITSM) tools,including user training and troubleshooting.
  5. Collaborate with ITteams to ensure seamless coordination of IT services and provide expert supportwithin the Service Desk.
  6. Work as part of ateam of Subject Matter Experts (SMEs) responsible for Tier 2 support, includingadvanced troubleshooting, customer support testing, and knowledge development.
  7. Contribute tointernal training efforts and assist with the creation of resources thatenhance the effectiveness of the Service Desk.

See the Position Description for additional information.
Conditions of Employment
  • Specialty licensure/certification may be required, as specified by the department.
  • Successful candidate may be subject to a criminal background check prior to starting work.

Minimum Qualifications
High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.
Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.
Preferred Qualifications
  • Experience deliveringexceptional customer service in a technical support or service deskenvironment.
  • Experience withIncident Management and IT Service Management (ITSM) tools such as Cherwell,ServiceNow, or similar.
  • Excellent writtenand verbal communication skills, including experience writing clear,user-friendly documentation.
  • Experiencecollaborating with technical teams to resolve issues and improve servicedelivery.
  • ITIL or HDIcertification (or equivalent experience) preferred.
  • Demonstrated abilityto manage multiple priorities while maintaining accuracy and professionalism.

Additional Requirements
Applications need to include a complete professional work history with dates and hours worked.
Campus
Main - Albuquerque, NM
Department
IT Customer Service (319A)
Employment Type
Staff
Staff Type
Term - Full-Time
Term End Date
4 months from date of hire
Status
Non-Exempt
Pay
Hourly: $18.81-$24.52
Benefits Eligible
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB Statement
As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.
Background Check Required
Yes
For Best Consideration Date
Eligible for Remote Work
Yes
Eligible for Remote Work Statement
After a period, the new employee may be eligible for a telecommuting/hybrid remote work arrangement under the discretion of their supervisor, business needs, and successful completion of training.
Application Instructions
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.
Include Resume and Cover Letter.
Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.
The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.

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