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It Help Desk Jobs in Rio Rancho, NM (NOW HIRING)

U.S. Navy

IT Professional

Corrales, NM

Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Professional

Edgewood, NM

Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Professional

Los Lunas, NM

Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Professional

Albuquerque, NM

Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Professional

Rio Rancho, NM

Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

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Showing results 1-20

All JobsIt Help Desk JobsIt Help Desk Jobs in Rio Rancho, NM

It Help Desk information

See Rio Rancho, NM salary details

$12

$21

$32

How much do it help desk jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for it help desk in Rio Rancho, NM is $21.91, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $24.57 per hour, depending on experience, location, and employer.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as IT consultants, senior software engineers, or cybersecurity experts with advanced skills and certifications. These positions typically require extensive experience, expertise in specific tools or technologies, and often involve consulting, contract work, or freelance projects. Such roles are common in industries like technology, finance, and consulting, where daily rates reflect high-level expertise and demand.

Will IT help desk be replaced by AI?

IT Help Desk roles involve troubleshooting and customer support that require human judgment and communication skills, which AI can assist but not fully replace. AI tools can automate routine tasks and provide initial support, allowing help desk professionals to focus on complex issues that need human intervention.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional, and why are they important?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What does an IT help desk worker do?

An IT help desk worker provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, perform repairs, and document problems and solutions, often using ticketing systems and remote support tools. Strong communication skills and basic knowledge of operating systems and networking are essential for this role.

What job makes $10,000 a month without a degree?

An IT Help Desk role typically does not reach $10,000 a month without significant experience or specialized certifications. High-paying tech jobs such as software development, cybersecurity, or cloud engineering often require advanced skills, but some roles in IT support or network administration can approach high salaries with certifications like CompTIA or Cisco and extensive experience.

What are IT Help Desk professionals?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.
What are the most commonly searched types of It Help Desk jobs in Rio Rancho, NM? The most popular types of It Help Desk jobs in Rio Rancho, NM are:
What are popular job titles related to It Help Desk jobs in Rio Rancho, NM? For It Help Desk jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching It Help Desk jobs in Rio Rancho, NM look for? The top searched job categories for It Help Desk jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for It Help Desk jobs? Cities near Rio Rancho, NM with the most It Help Desk job openings:
It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Rio Rancho, NM as of June 2026, with employment types broken down into 2% As Needed, 25% Full Time, 61% Part Time, 11% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,567 per year, or $21.9 per hour.
IT Support Specialist

IT Support Specialist

Bohannan Huston Inc.

Albuquerque, NM • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 6 days ago

Job description

Job Title: IT Support Specialist

Location: Albuquerque, NM

Build a Meaningful Career with Impact

Bohannan Huston is currently recruiting for an ambitious IT Support Specialist to work in a dynamic, team-based environment in our EnvisionIT Solutions Group in the Albuquerque, NM office.

Your Role & Responsibilities

The successful candidate will have demonstrated knowledge and expertise in handling service requests at a Managed Services Provider's Help Desk, and completing projects related to workstations, servers, printers, networks and vendor specific applications. As an IT Support Specialist in the EnvisionIT group, you would likely be involved in numerous tasks that would include handling project management of client system upgrades, inbound support calls, providing remote desktop support, configuring desktop PCs, and working with clients to resolve everyday IT support issues. Experience in Managed Service Provider (MSP) environments is a plus.

Customer service experience should include:

  • Microsoft Desktop Operating System Support (Windows, 10, 11)
  • Microsoft Server Operating System Support (Server 2016, 2019, 2025)
  • Microsoft Active Directory, DNS and DHCP support
  • Microsoft Hyper-V Support (Configuration and Implementation)
  • Firewall Configuration and Support (SonicWALL experience a plus)
  • Microsoft 365 Support
  • Microsoft Office Desktop Application Support
  • Malware and Anti-Virus Support
  • Remote Support Tools
  • VoIP Technology - FreePBX, Shortel, etc. – experience a plus
  • Proficiency in Networking Protocols and VLAN configuration
  • CCNA, MCSA, MCP, CompTIA, and/or other industry certification is preferred.

What We Are Looking For

  • You have 3 - 5 years applicable experience or equivalent relevant experience. A Bachelor's and/or Associate's degree in a related field is preferred.
  • You have exceptional technical and interpersonal skills.
  • You are customer service oriented.
  • You can work in a fast-moving environment supporting small to mid-sized business clients.
  • You can work independently to resolve network, server, desktop and application issues.
  • You can assist small business clients with applications, connectivity, training and problem solving.
  • You have strong written and verbal communication skills.
  • You can lift and move equipment weighing as much as 50lbs.
  • You must have a valid driver's license and be willing to travel locally during the workday.

Technologies You Will Work With & Learn

  • ConnectWise PSA
  • Ninja RMM
  • Axcient Backup and Business Continuity
  • EDR Solutions
  • Cyber Security SASE
  • MXDR

Why Choose Bohannan Huston (EnvisionIT Solutions)?

At EnvisionIT Solutions, we are passionate about helping clients succeed through proactive Managed IT Services, advanced cybersecurity, and trusted strategic guidance. We have built a workplace culture centered on excellence, accountability, collaboration, and continuous improvement. Team members at EnvisionIT Solutions have the opportunity to grow their careers, expand their skills, and make a meaningful impact while working alongside a talented team dedicated to delivering exceptional client experience.

Why Albuquerque, New Mexico?

Albuquerque is a city rich in innovation, outdoor adventure, and cultural diversity. Ranked as one of the friendliest and most bikeable cities in the U.S., Albuquerque offers affordable living, a thriving professional community, and 300+ days of sunshine.

What We Offer

  • Professional Development – Access to mentorship, training, and hands-on technical experience.
  • Work-Life Balance – Three weeks of flexible leave plus an additional week off during the winter break to support personal and professional well-being.
  • Comprehensive Benefits – Medical, dental, and vision insurance, plus an HSA with company contributions.
  • Financial Security – A 401(k) retirement plan with a competitive company match.
  • Award-Winning Workplace – Recognized as a Top Workplace and ENR Top 500 Firm since 1998.

Take the Next Step in Your Career

If you are excited to join a collaborative team, and develop your skills in a supportive environment, we encourage you to apply today!

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.


Job Posted by ApplicantPro